At TMS we're here for you​

At TMS it is our mission to give you, our valued customers impartial advice to help you through the current crisis. With that in mind we have created a Q&A section to cover some questions which we have been asked, covering everything from buying, servicing and maintaining your KIA.

We shall of course keep you updated of any further developments including when the showrooms and workshops are likely to reopen and when we will be in a position to hand over placed orders and sold cars. We hope you find this useful, and should you have any further questions please get in touch and remember, we’re here to help!


Q&A TIME WITH TMS

Q: What do I do if my car requires a service?

A: Under Government guidelines, we’re still temporarily closed until further notice. However, you can still book your car in for its service; please book online with your desired date and time, and we will accommodate you as necessary.

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Q: How do I book my car in for a service?

A: You can still book your car in for its service; please book online with your desired date and time, and we will accommodate you as necessary.

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Q: Will my Kia Care service plan expire if I cannot service my car on time?

A: No, your Kia Care service plan will remain valid and cover the cost of your services regardless of when they are undertaken.


Q: What happens to the warranty if the service is not completed on time?

A: Your car should be maintained and serviced according to the manufacturer’s guidelines and recommendations to ensure your warranty remains intact.

However, if there is a valid warranty claim on your car and the latest scheduled service has been delayed during the period where the UK is under Government measures, we will honour valid warranty claims. Please note all other warranty

Terms and Exclusions apply.


Q: My car needs an MOT. What do I do?

A: The Government has announced that all cars requiring an MOT from 30th March 2020 will now be subject to a temporary six-month MOT exemption.

Please note that the Department for Transport have stated that motorists still have a duty to keep their vehicles “in a roadworthy condition”.

We recommend you monitor the Government website to ensure you operate your car legally. You can still book your car in with us for its MOT; please book online with your desired date and time, and we will accommodate you as necessary.

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Q: Is Kia Roadside Assistance still available?

A: Kia Roadside Assistance is operating for customers who have cover.

This programme is run in partnership with the RAC. The UK Breakdown number is 0333 202 1827. Please note RAC policies and working practices apply during this period – you will be advised of any restrictions when contacting the Breakdown Service for assistance.


Q: My car is coming to the end of its warranty period and I need a repair. Will this be covered at a later date when my dealer is open?

A: If there is a valid warranty claim on your car but the repair could not be completed before the warranty expired because of current Government measures, we will be flexible and honour valid warranty claims.

Please note all other warranty Terms and Exclusions apply.


Q: How should I Iook after my car whilst waiting for a service?

A: It is important you maintain your car regardless of servicing requirements.

We recommend that you regularly check the following items:

• Engine oil level

• Coolant level

• Windscreen washer fluid level

• Tyre condition and pressures, including spare if fitted

• Exterior lights

Please refer to your owner’s manual for more information. If your service is delayed it is even more important that you regularly carry out the checks detailed above until the scheduled service is carried out, paying particular attention to the oil level.

Kia Zero in on hybrid

With 0% APR PCP over 24 months on the All-New XCeed, Sportage andNew Niro, there has never been a better time to find the Kia that suits you.

Whatever your needs, we have a finance agreement for you:

- 0% APR over 24 months (Minimum deposit 20%)

- 5.4% APR over 36 months (No minimum deposit) & up to £2,500 finance deposit contribution

The 0% & 5.4% APR PCP offers are available on all Sportage, Niro (excluding e-Niro) and XCeed models and powertrains. Available on orders placed before 30 June 2020. And all of our models come with Kia’s 7 year warranty, providing seven years of worry free driving and peace of mind.

Need More Information? Get in touch. Email TMS Kia at hinckleykiasales@tmsmotorgroup.co.uk or:

CLICK HERE


Kia Picanto Hatchback 1.0 ‘1’ 5 door (2019 On) Offer

0.0% APR Representative • Low Monthly Payments • Kia 7 Year Warranty

Only £139.02 Per Month*

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All-New Kia XCeed Hatchback 1.0 T-GDi ‘2’ (2019 on) Offer

0.0% APR Representative • Low Monthly Payments • Kia 7 Year Warranty

Only £199.19 Per Month*

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Kia Sportage Estate 1.6 GDi ‘2’ 5 door (2018 on) Offer

0.0% APR Representative • Low Monthly Payments • Kia 7 Year Warranty

Only £248.84 Per Month*

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Kia Niro Estate 1.6 Gdi Hybrid '2' 5 Door DCT (2019 On) Offer

0.0% APR Representative • Self-Charging Hybrid • Kia 7 Year Warranty

Only £173.34 Per Month*

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Kia Stonic 1.0 T-Gdi 118bhp ‘2’ ISG Offer

Low Monthly Rental • Kia 7 Year Warranty

Only £214.80 Per Month*

VIEW OFFER

*Finance subject to status. Terms and conditions apply. Applicant must be 18 or over. Guarantees may be required. At the end of the Personal Contract Purchase there are three options: (i) Part exchange the vehicle. (ii) Pay the GFV (Guaranteed Future Value) to own the vehicle or (iii) Return the vehicle. Further charges may be made subject to the condition or mileage of the vehicle. Selected Annual Mileage is 6000. Excess mileage will be charged at the rate of 7.5 pence per mile (plus VAT) for the first 5000 miles and at twice that rate thereafter. Valid for 14 days from the date 20/04/2020. Metallic Paint excluded.

Hyundai Capital UK Ltd T/A Kia Finance RH1 1SR.TMS Kia is a credit broker not a lender for this financial promotion. We can introduce you to a limited number of carefully selected finance providers and may receive a commission from them for the introduction. TMS reserve the right to withdraw the offers at any time. ALL VEHICLES SHOWN FOR ILLUSTRATIVE PURPOSES ONLY. COLOURS AND SPECIFICATIONS MAY VARY.