Complaints Procedure & Alternative Dispute Resolution (ADR)

We are a proud member of The Motor Ombudsman accreditation scheme and are accredited to the CTSI-approved Service and Repair Code of Practice, ensuring we operate to the highest standards of service and offering peace of mind for customers.

We pride ourselves in customer care and will aim to do whatever is reasonably possible to resolve an issue. Our Customer Relations Team can be contacted by telephone at any of our locations Monday to Friday, 9am to 5.30pm.

If unhappy with our service we abide by the Motor Industry Service and Repair Code of Practice which can be found on The Motor Ombudsman Website at

The Motor Ombudsman will offer free impartial information and if appropriate an alternative dispute resolution process in the event that you are not satisfied with the outcome of a concern.

For further information you can visit The Motor Ombudsman website at or call their Information Line on 0843 910 9000. Calls are charged at 7p per minute plus your phone operator’s connection charge.