Here at TMS we realise that our customers are as special as the cars they purchase. Not everyone appreciates true quality. Not everyone is careful enough to consider all the real virtues of a car before they buy. For the people who choose TMS, our total aim in life is to continue to justify that decision by providing the finest support services that we and our brand partners can devise.
Please see some comments from our customers below:
5 years I been with the Kia family, and I'm still happy with the customer services and there cars, not once I have to complain which is great thing, and I'm planning to stay with Kia for long time as they are awesome, I would give them 10/10 and 5 star rating :-) - TMS Kia Hinckley
Very well done with the new way of working for social distancing/COVID-19. When arriving at the showroom, it is the best I have seen to ensure safety of both customers and staff. Well done!
A.G. Lutterworth, Leicestershire
Professional from start to finish by the team. Also excellent in the way they have adapted their working system to accommodate the current social distancing, etc.
I would like to say that Kia Hinckley are an amazing team. They look after their customers and always do everything in a non-pushy friendly yet professional way! They go above and beyond other Kia dealerships I have been to.
They came to our rescue whilst we were on holiday. And experiencing problems with electrics on our tow bar. The customer service was superb. Wish they were our local Kia dealer!
I can say that on both occasions your team have been polite, professional and informative and the service has been second to none. Be assured that we will continue to use your Service Department as long as we have a Kia.
Well, the people are so lovely on the service desk, they make you feel very welcome indeed. Thank you! I sat and did nothing, (with enjoyable decadence!), except for having a coffee and a biscuit and watching Homes under the Hammer! And the car was washed and vacuumed. I just like Hinckley Kia very much!
Can not speak highly enough of the service provided. Having left it to the last minute to book MOT and service (due to family illness), the service department were very accommodating and organised for me to be dropped off at work on the day my car was booked in and then delivered the car back to me at my place of work so I could pick my children up at the end of the day. Video showing the health check is great and reinforces the trust we have in the TMS team.
Amazing customer service Don’t think any other garage would go the extra mile like they do here They will have my custom for many years to come if they continue with this level of excellence.
I am thrilled to bits with both the car, and the service I have received from TMS nothing is too much trouble for your lovely members of staff and the work was carried out quickly and efficiently. I was delighted to have a beautifully clean car at the end of the service too. Top quality from everyone at TMS Hinckley thank you very much appreciated.
The same high standards are being maintained at TMS Hinckley from year to year. It is good to experience the same customer welcome and care as I received when I purchased my vehicle a year ago. Plenty of timely notification of the service falling due and prompt service on the day. I feel fully informed of all the checks made and it was an additional bonus to get the car back fully cleaned.
Excellent quality of service. First time I had ever been to TMS Hinckley and am so impressed. Fully recommend TMS Kia.
Great service, great personal attention from the staff and a personal thanks to Simon. Simon is great to deal with , he is polite and friendly he has good people skills and goes the extra mile to make sure your happy with the service at Kia.
The service i received was outstanding. I have never experienced service like it anywhere else. I cannot thank you enough for the help and support that you give, and could you thank Lee Evans, service advisor, for me? He was very helpful. Once again thank you and my vehicle passed the hackney carriage test with no issues at all. Thank you.
Polite, professional staff. Was told the service would take about an hour and a half and bang on 90 minutes I was called to say it was ready. Car was washed, leathered dry and the inside vacuumed as promised. Can’t speak highly enough about this service and have already recommended you to a friend who has a Kia Ceed GT.
Very efficient customer experience. Great extras, friendly, welcoming staff. Great clean! Super fast service.
TMS are excellent. Brilliant Customer Service and Sales - would recommend them to anyone.
The whole dealership are friendly, polite and professional. They are a pleasure to deal with and nothing to is to much trouble for them.
Friendly, family like atmosphere, efficient and good value. Treated like a valued person not just another customer to be tolerated (like other experiences I've had at other garages).
I received the excellent level of service I have very quickly come to expect from TMS. Quick, efficient, friendly, no fuss from everyone. Plus I must add Richard. My sunroof stuck open within an hour of me collecting my car. Quick phone call to TMS, I am on my way back to Hinckley 4.45pm on a Friday, Richard waiting, temporary fix effected. On my way again by 5.15pm, safely in the knowledge the necessary new part is being ordered and my sun roof will be fixed asap. Thank you.
Always excellent service. So efficient and such a friendly lady on reception. Happy bunch of people working in a very nice environment.
Always friendly, team were very accommodating. I had a coffee and a browse round the new models while I waited for my new tyres. Excellent service as always.
Easy to talk too , respectable business , stick to the price quoted , cheaper than expected . And in generally all round a star service.
The whole team are friendly from the minute you walk through the door. Excellent customer service from the phone call booking the service to collecting the courtesy car.
This is the first car I have had via TMS and I have experienced excellent service from all within the showroom, from the initial visit right through to the service department and receptionists. Happy friendly and professional staff.
10/10 for all aspects of the service, from response to telephone queries, ease and flexibility of booking, pick up and drop off service and the extra touches like clean and polish and complimentary sweets! Would not go anywhere else. Particular compliments to Richard, who is extremely professional and helpful. Thank you.
Excellent service. Hands down the best Kia service I've used. Definitely 10 out of 10.
The car has been serviced with additional work completed under warranty FOC... Brilliant. I was expecting it to be hosed down but we got a full valet. What an amazing fantastic job please pass on thanks to mechanic and cleaner who went above and beyond... brilliant brilliant job many thanks... gonna buy another Kia soon.
Previously we dealt with Nissan Spon End Coventry. There is no comparison to the excellent service we have received from Kia from the first day we walked through the door. The service is second to none from every member of staff. Well done. Thank you.
As always good friendly service from Richard and Simon. Always sort me a courtesy car and ring me when they say they will. Your technical car diagnostics are modern and impressive. I have used you for many years and as yet have found no cause for complaint.
The team have a can do attitude. All staff were very friendly and in my case, helped me with a problem created by the dealer I had bought my car from. Excellent service. Thank you.
Always superb correspondence, superb service and friendly, professional staff. Never a chore coming to TMS KIA. Thanks guys - keep up the good work.
Very pleased with the no-fuss manner in which my service was dealt with from handover of my car in the morning when your service staff accommodated my request for an automatic courtesy car, to pick up when my questions were answered and I didn't have to hang around waiting for endless checks/paperwork. Car was also well valeted. Service cost was reasonable compared with that for other cars I have owned.
Fantastic aftercare, polite friendly helpful professional staff at the dealership and garage, straight talking, no waffle and a reasonably priced service, all makes for a reason to recommend TMS Kia to friends and family.
Really pleased with the service I received and staff are always very professional and friendly. Both my husband and I were impressed by the thoroughness of the service which included the vehicle health check video.
The service offered for the price is impeccable and the staff are always a pleasure to deal with. I’m always impressed with the condition the car is afterwards and trust that I will get a honest opinion for anything regarding my vehicle. Customer service is great and I recommend to anyone I know looking for a new car to come you you guys!
Everything worked smoothly from booking car in, dropping car off and it being delivered back to me . Confirmation and reminders really good. Excellent service
I'm really pleased with my experience at TMS Volvo Hinckley. It's my third year with this branch and everything is above expectation. When I talk about the experience with my friends they are surprise too. Well done thanks.
Recently my window washers failed, I was due to fly at 3pm the following day from Bristol Airport. Another garage said I needed a new pump and said they could do nothing to help. Service Reception did not care. Just after 8am the following day I arrived at TMS Hinckley, what a difference Simon had the problem sorted within half an hour and I had a coffee. What great service from TMS. I made the flight with time to spare.
I always look forward to my visits to TMS Kia. I honestly could not say that about Audi, Mercedes, Peugeot, Ford, Chrysler, Mitsubishi etc. A friendly face and straight talking is all I need after the car is taken care of!
Without a doubt happy to recommend. Have full confidence in the team at TMS, and it is always a pleasurable experience visiting. You have a great team there. Eddie, Simon, Richard, John, Arran, Anti - All stars! I am now onto my third vehicle from TMS, and I am a very satisfied customer. The day I am not happy is a day to start and look at what has gone wrong, because I am one of your biggest advocates and proud to shout about TMS and KIA. Keep up the good work guys. Thanks
Richard in service was great. Agreed to be flexible with the booking if necessary as I'm expecting a baby any day and might have needed to cancel. Thank you!
Level of overall service cannot be faulted. Have already recommended them based on previous experience. Simon and his colleague in service reception always pleasant and cheerful. Also Dave Webb, original car salesman remembered me and had a chat. He did enquire whether I was interested in another new car!!!! I can't knock his attempts at a new sale!!! All staff excellent cannot be faulted. Well Done.
Richard in the service department is always willing to help. Perfect service.
Cannot fault the service or honesty. Are always recommending Kia and TMS to people. Keep up the good work. All the staff are very helpful and Knowledgeable and the make you feel valued. Thanks!
Simon always makes sure that I am happy and well looked after. All of the staff at Kia Hinckley including sales and mechanics are completely professional but also provide a caring touch to make the customer feel valued!
The finance guy, who I have met before, happened to be outside when I arrived and he ensured that I was given a lift home, as this wasn't the original plan, but it was raining. Great service in taking me and giving me a brief that everything was good with the car, and that there are no issues.
All the contact we have had with any of your staff ether in person or by phone has been friendly and very helpful. Thank you.
Good team unfair to pick out one individual.
Richard went out of his way to help right from my first phone call from Guernsey. We arranged to get the car in after the weekend. I was given a courtesy car so i could still carry on with the business i came over for. Was called as soon as my car was finished. On the way back to Poole I received a call to ask if all was ok. Everything was just fine.
Because I have two Kia Sportages and we will probably bring them over to be serviced at Hinckley as it is cheaper than Guernsey Kia agents. Richard went over and beyond expectations
I was made to feel welcome as I waited for the service, everyone says hello, was notified by email and phone text via reminders before service and the car was immaculately cleaned when I picked it up.
As always Simon the service manager made me feel welcome and there was another service man on duty that explained all the work that was done at the end as well as a future M O T price.
Well it's the best service experience I have experienced!
Very user friendly and competent staff. Steve was so pleasant and helpful he made the experience fantastic.
The customer service I have received at Hinckley is just second to none; I cannot fault them over any issue. I have been recommending TMS Hinckley ever since I bought the car. They are the first main dealership I have ever dealt with. Simon and Richard never fail to offer the finest experience possible. First Class.
Always very courteous and helpful service. Anti who sold me the car always recognises me and speaks. Very good ambassador for the company.
At TMS the whole team are first class when dealing with me from start to finish, this applies to every visit we have made to TMS.
Having just bought a new car from the dealership, my husband was very pleased with the service we received from the sales staff and in particular Eddie Goode who gave good service from the moment we show interest in purchasing to day of collection including picking up an email very late on the day of collection from my husband as the engine management light had come on as he had driven home and we had a curtsey car at 9am the next morning (a Sunday) so we could continue with our plans for the day uninterrupted. We then received our new one back Monday night after a simple issue was solved. Simon in the service area has always been very helpful and quick to resolve any issues we have had. He was at a previous dealership we used before Hinckley opened and was great then and we were sad when he left but very pleased to hear he was working at the Hinckley branch. None of the staff we have dealt with have been anything other than helpful, lovely to our daughter and courteous. I have never been made to feel stupid or talk down to as a female and have felt confident to ask questions because of this.
Faultless attention and very pleasant staff at the dealership. Absolutely perfect performance. Every contact I have had for whatever reason has always been dealt with in excellent fashion at this dealership regardless of which individual was involved.
I needed a quick turn round, they ordered the parts the same day I rang and fitted the next day. Very quick and efficient with excellent customer service. Richard and Simon are both excellent. Richard dealt with me this time and again provided top end service.
Service was carried out efficiently and quickly, and my car was washed and valeted very well. The staff were helpful and courteous. Richard and Simon on Service Reception were, as usual, courteous and helpful.
It was done straight away when I went to book it in I can't fault that sort of service. Both service and sales teams made me feel me special and welcome.
Easy to book, very pleasant people. Listened to my questions about my car. To date, no issues and nothing but great service and help. Simon assisted me with a concern I had with my car and did not make me feel foolish when I asked him to check something that was nothing to worry about. He also quickly and efficiently ordered me some touch up paint. Made my visit very painless and was very good with his customer service and attitude.
Have always found TMS staff to be polite and friendly and nothing is too much trouble. Richard and Simon on the service desk are always polite and friendly so they should be applauded.
Very efficient and very helpful and friendly staff. I was very impressed with the service I received. All the staff at Hinckley are very friendly and pleasant –TMS Kia
Everything went well. Happy with the experience. Good, polite, and friendly dealership. Simon is very friendly and efficient. –TMS Kia
Excellent service from start to collection. Knowing those who were recommended would get very good service and customer care. All the staff that we came into contact with where very good .The gentleman who took our keys on reception was very professional and polite. –TMS Kia
Very good service, collected and returned valeted inside and out, the gentleman was very friendly and very CLEAN. Highly recommended. Very pleased with the help and treatment I have had since showing an interest in a KIA vehicle. The flowers I had when I purchased my KIA were a wonderful surprise even. Though it was a pre-owned vehicle. I would not wish to single anyone above all others. All staff have treated me with help, support and friendliness. –TMS Kia
Courteous approach of service reception staff, fully explaining what would be carried out. and what was carried out upon collection. –TMS Kia
Excellent staff very attentive, they should be highly commended for their attitude, attentive service. The best experience I have ever had over the many years and cars I Ave had. Please pass on my comments, I would highly recommend then with no hesitation, this is reception, sales and customer service staff. I will look forward to my next visit and will be going back for my next new car. 100% please feel free to share this with your dealer. WELL DONE. As stated no hesitation. As before the full experience was a pleasure, looking forward to my next visit and car purchase. A pleasure to do business with a very professional team all round. –TMS Kia
Excellent service start to finish knowledgeable and polite staff. Excellent service. Although I don't know the service managers name he remembered me from my first service last year and was very polite and helpful. First class. –TMS Kia
TMS always good. Efficient, friendly staff and service. Everyone at TMS is very friendly and courteous. I appreciate them all. –TMS Kia
Everything was smart, clean and trouble free. Loan car was nice and clean. Valet was nicely done. Brilliant. Very professional and customer service excellent. –TMS Kia
Very helpful service staff and professional - provided a collect and return service which was very helpful. Arranged for a collect and drop off service with no fuss at all and returned the car in a very clean and good condition. The service staff were very polite and we will definitely use again. –TMS Kia
The service is always excellent but I felt you really went the extra mile, pardon the pun! The car was returned serviced, fully valeted and even the little extras like the tin of sweets just make that service feel extra special. The repairs could not be fully completed but you ran a temporary repair that enabled me to go on holiday with air conditioning which was perfect. The car is now booked in to finish the repairs & I actually look forward to bringing my car back knowing it will be a good experience. Thank you Kia I will definitely be recommending you! –TMS Kia
As previous comments always excellent service and have recommended you already to friends, family & work colleagues.
The gentleman who service me who's name unfortunately can't remember was very pleasant & chatty and explained everything really clearly making the experience easy.
Your place of work is just ridiculous!
In for a service, courtesy car the exact same as mine. Send me a video of my car being checked over. Send me a health list of everything. A text when it's ready.
And to top it off it's not just been given a service wash like other garages would, but a proper valet inside and out.
Never ever used a place like this, and I used to work in a garage for 8 years!
TMS have set the bar at a new height! Very impressed! And all that's on top of the great experience I've had since first ordering my car.
What a great service. The offer of collection and drop off or a courtesy car and then an inside and out valet as part of the price. Fantastic. Couldnt praise the TMS team enough.
Excellent service giving me options to make my life easier getting my car serviced. Both helpful and efficient. Highly recommend TMS Kia.
It was the most informed service I have ever experienced in over 50 years of car ownership. The video of checking tyres and suspension/brakes was impressive.
The service team were very knowledgeable and nothing was to much trouble with the team intent on resolving the problem as quickly as possible. it was very refreshing to find a helpful and totally customer focused team. (Thats why I drive 70 miles to see you!)