A Letter from Our Managing Director: Covid-19 update

Dear Customer,

As all of us contend with the ever-evolving impact of the Coronavirus (COVID-19) outbreak, I want to update you on the steps being taken by TMS Motor Group to support our teams and our customers through this difficult time.

Firstly, I would like to take this opportunity to extend my very best wishes to you and your family. I understand the emotional strain this situation is having on our loved ones. Please keep your family safe and well.

Here at TMS Motor Group, we continue to closely monitor and follow Government advice in the UK. In addition to our previous communications, we would like to reassure you that the wellbeing of our customers and colleagues remains paramount.

Sales Teams

Our Sales operations remains open for business! Throughout the pandemic we have been following Government advice and best practice to keep our customers safe, and as such will be temporarily closing our showrooms from Thursday 5th November, but we will continue to be able to support you, from any vehicle enquiry, to selling you that car of your dreams.

Our teams are still widely available online via various digital platforms, such as a simple phone call, emails, live chat, video call (ie Zoom, MS Teams, or FaceTime). We can also provide live video walkarounds of any car of your choice; please consult with our teams in the usual way, and we can organise accordingly.

We’re also able to offer a home delivery, or a click and collect service; your dream car can still be delivered safely and securely.

I am delighted to say that we have adapted incredibly to this new challenge. Across all departments, we continue to provide the high levels of service our customers expect of us.

Read our Step by Step Guide to Buying Online for more information on our seamless online buying experience.

Service/Parts Teams & Workshops (Aftersales)

With regards to our aftersales operations and in line with government advice, our service and parts departments will remain open. We’re still available to serve and support you for all your servicing, maintenance, repairs, MOT, safety recalls and parts requirements. Please continue to book your vehicle in with us, or order any spare parts/accessories, in the usual way.

Our great teams are still here to support you, but we must continue to operate in a Covid-secure way, keeping you, our customers, and staff as safe as possible.

If you have an appointment booked from Thursday 5th November – Wednesday 2nd December please assume that it is going ahead as planned. Our team will be in touch to discuss any changes to your appointment should they be necessary.

Keep in Touch With Us

Should you have any questions or concerns in the meantime, we are available via the usual telephone numbers and email addresses.

We will also be closely monitoring all enquiries received through our websites and will endeavour to respond to each message in a prompt and timely manner.

You can also hear more about our latest news and updates during this time via our social media channels. Please follow and connect with us on:

TMS Volvo Facebook
TMS Kia Facebook
Twitter
Instagram
Linkedin

I would like to take this opportunity to thank our aftersales and showroom staff who, throughout this challenging time, have continued to provide a warm and welcoming environment and great service to our loyal customers. I know that they will continue to do so as we adapt to the latest guidance.

To our customers, thank you again for your ongoing support.

Please stay safe.

Kind regards,


Len Hallows
Managing Director, TMS Motor Group