TMS Motor Group has been recognised by Auto Trader for providing exceptional customer service

Posted August 18th, 2023

TMS Kia Hinckley Trinity Marina,  Coventry Road, Hinckley, LE10 0NF

In a celebration of exceptional customer service, Auto Trader has unveiled the winners of it's Highly Rated Awards for 2023 and TMS Motor Group are one of the winners.

These awards serve as a testament to the dedication and commitment of retailers who have gone above and beyond in delivering exceptional experiences to their customers.

"Our TMS Motor Group Sales teams are focused on delivering a personal, tailored service to each and every one of our customers," said Len Hallows, Managing Director of TMS Motor Group. "We understand that buying a car can be a daunting experience, and we work hard to make it as stress-free and enjoyable as possible."

The Auto Trader Highly Rated Awards are a prestigious acknowledgment of retailers who have consistently provided outstanding customer service on the Auto Trader platform. This year, over 1,500 retailers have earned the esteemed Highly Rated distinction.

At the core of the Auto Trader Highly Rated Awards is the reviews and feedback shared by real-life customers over the past year on their platform. Retailers who clinch this accolade must meet stringent criteria that underscore their commitment to customer satisfaction. These include maintaining an average review rating of at least four stars on Auto Trader's marketplace, generating a certain number of high-quality reviews and regularly engaging with customer reviews by responding to them and contributing to Auto Trader's thriving community.

An Auto Trader Highly Rated award is a testament to a retailer’s consistent delivery of excellent customer service and positive experiences as recognised by you, our customers.