TMS Volvo Aftersales Testimonials

Here at TMS we realise that our customers are as special as the cars they purchase. Not everyone appreciates true quality. Not everyone is careful enough to consider all the real virtues of a car before they buy. For the people who choose TMS, our total aim in life is to continue to justify that decision by providing the finest support services that we and our brand partners can devise.

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Please see some comments from our customers below:

The staff are very friendly – TMS Volvo Coventry

A.B - Coventry

Courteous staff. – TMS Volvo Coventry

G.T – Kenilworth, Warwickshire

Collect and Deliver - all done for one – TMS Volvo Coventry

C.P – Kenilworth, Warwickshire

Wonderful staff. Nothing is too much trouble. Always excellent that is why I have been using you for 40 years! – TMS Volvo Coventry

F.B – Kenilworth, Warwickshire

Absolutely fantastic service, nice friendly staff. Could not have asked for better, outstanding, thank you so much. - TMS Volvo Hinckley

P.S - Hinckley

Pick up and collect vehicle from home and return when finished with a nice clean car. – TMS Volvo Coventry

B.W – Clifton Upon Dunsmore, Rugby, Warwickshire

Everything was undertaken as promised and on time. The pricing was clear and as ever, the service from TMS is excellent. – TMS Volvo Coventry

I.D – Southam, Warwickshire

Collection and return service & telephone contact to keep me informed were particularly good. – TMS Volvo Coventry

S.B – Hampton Lucy, Warwick

The vehicle was serviced to your usual high standards. Courtesy car was very necessary for me this time, and again you delivered. The staff are always courteous and very helpful. The vehicle is running very smooth. Thank you all once again. – TMS Volvo Coventry

R.M – Binley, Coventry

Very friendly man who came to fetch and return my car. I am very pleased with the service and the nice surprise of the sweets didn't go unnoticed. Loved that. - TMS Volvo Hinckley


Personnel very pleasant, work carried out efficiently and timely - all a good experience – TMS Volvo Coventry

A.J-W – Codsall, Wolverhampton

Just wanted to say 'thank you' to your colleague Richard from the Service Department who put my mind at rest when he kindly checked one of my tyres this morning . Annoyingly, I 'found' a pot hole, but I'm pleased to say that the scar on the sidewall of the tyre is just a cosmetic blemish and doesn't pose any threat. Expert advice much appreciated. - TMS Volvo Hinckley

C.F - Kirby Muxloe

Pleasant staff, instant attention, good knowledge and excellent service. – TMS Volvo Coventry

B,J.C – Cawston, Rugby

Quick and efficient – TMS Volvo Coventry

O.B – Kenilworth

From first contact to arrange service and MOT. I received efficiency, help and advice, this was very clearly given, and all the work carried out was of a very high standard with the final finish of the cleaning of my car. I am very satisfied with this high class service. Highly recommended. - TMS Volvo Hinckley

D.S - Hinckley

I feel you are not treated as a customer but as a friend. - TMS Volvo Hinckley

G.W - Leicester

Everyone was polite, efficient and clear about what they were doing. All this provided in an smart and pristine environment. - TMS Volvo Hinckley

D.W - Hinckley

The staff are always helpful & friendly. At the moment (with the work being carried out on the showroom etc), space is really tight at the dealership. One of the team took the time to retrieve my car from a tight parking spot as I’m too short to see the end of the bonnet (& don't have parking sensors). – TMS Volvo Coventry

H.P – Barby, Rugby, Warwickshire

My car was collected from my home and returned at the times agreed and a full explanation of work done was given to me verbally. I was very happy with the cost. I used the collect and return service for the servicing of my car and was very pleased and impressed with the efficiency of the process. On return all aspects of the service were explained to me in a helpful and friendly manner and the car was immaculate inside and out. – TMS Volvo Coventry

B.C – Rugby, Warwickshire

Friendly, efficient, requests noted and feedback provided. Car fully valeted. – TMS Volvo Coventry

P.G – Cubbington, Leamington Spa, Warwickshire

Having confidence in my contact to keep me informed and to access the whole resources the dealership should I wish specialist advice. (This was not needed, but on occasions whilst touring away from home has been most useful) – TMS Volvo Coventry

L.R – Solihull

Efficient and friendly from beginning to end – TMS Volvo Coventry

D.F – Leamington Spa, Warwickshire

Customer service is excellent. Friendly and knowledgeable staff. I have used this dealership for many years. It's the only one I have full confidence in. Nothing is too much trouble and as it's family run, they understand that a hassle-free experience for customers is key. I travel a round trip of 100 miles to visit this dealership. - TMS Volvo Hinckley


Normal excellent service and very accommodating to get the time slot that suited me re pick up and drop off. - TMS Volvo Hinckley


The service I have received is nothing more than outstanding, courteous and professional from start to finish. It gives you a great feeling of trust knowing your car is in the safest of hands. Cant thank you enough. - TMS Volvo Hinckley


Very friendly atmosphere and staff who are genuinely interested in making sure the customer is looked after. - TMS Volvo Hinckley

Mr & Mrs M.O - Ripley, Derbyshire

Collect car and delivery even though the garage is an hour away. – TMS Volvo Coventry

S.P-S – Sutton Coldfield, West Midlands

On time, courtesy car, ready when agreed. – TMS Volvo Coventry

K.J – Leamington Spa

Customer service was particularly good – TMS Volvo Coventry

B.C – Grendon, Atherstone, Warwickshire

I have been with TMS since about 1998 long before you went to Hinckley. I have always found that the service I get from you is done with a smile, when its face to face. The work required to be done on the car is never less than perfect, even an old one which I think was a 144 that I had when I lived in Bristol and then brought up here with me. My car looked superb when she came back last Friday, and drives superbly. Yes there will be another cake this Christmas!!! Kind regards to you all. - TMS Volvo Hinckley


This is some of the best customer service I have come across in years, staff are helpful and knowledgeable, in particular Lee Evans and the lady on reception made my visit welcoming. - TMS Volvo Hinckley


Polite, friendly service agent, who recognised me and had all the paperwork ready – TMS Volvo Coventry

M.S – Kenilworth, Warwickshire

Prompt service – TMS Volvo Coventry

N.S.K – Warwick

Lee on your service team was extremely helpful and courteous, answering any questions I had regarding the work being carried out and other services offered. The dealership is always spotless and comfortable, providing a nice environment whether dropping off or waiting with the car. - TMS Volvo Coventry

S.P - Coventry

Excellent service – TMS Volvo Coventry

M.C – Coventry

Everything done as it should have been – TMS Volvo Coventry

J.C – Rugby, Warwickshire

The support and communication that I have received from the service department is outstanding, Lee Evans kept my informed and was outstanding This is one of the best customer experiences I have had the pleasure to receive Upon arrival the atmosphere within TMS Hinckley is both professional and friendly. - TMS Volvo Hinckley


Every member of staff I met on my visit was helpful and friendly. Lee provided excellent service. Thank you everyone . I have no hesitation in recommending TMS to family and friends. - TMS Volvo Hinckley

R.D - Cheltenham

Excellent service. Good and clear feedback on work completed. Completed service ahead of commitment for turnaround time which I thought was already challenging. Thanks to the team. - TMS Volvo Hinckley


All went very well, and extremely fast, could not fault anything,, booking in car to my time off work helped so much, the work on the brakes was very fast, I bought the car new from TMS, and its the only place it goes for all its service, and any work required. Thanks so much. - TMS Volvo Hinckley

S.C - Coalville

On Tuesday my wife and I visited TMS Hinckley to have the service indicator reset on our current XC60 and left having effectively purchased replacement XC60 vehicle! We were due to go on holiday on Thursday (towing our caravan) but postponed departure until Sunday in the hope that the car could be fully prepared and with a tow-bar fitted - we actually collected the car on Saturday afternoon - an amazing turn round. We cannot praise highly enough the efforts of the TMS team, especially Josh in Sales and Richard in Service, in pulling out all the stops to make this happen for us to be able to proceed with our holiday. This is just another example of the first class service we have enjoyed by dealing with TMS Hinckley over recent years and we would never consider going anywhere else. Naturally we are absolutely delighted with the new car and wish to thank everyone involved for the superb service provided by TMS Hinckley. - TMS Volvo Hinckley


Friendly staff who are knowledgeable and helpful - great customer service. TMS and the staff are a fantastic advertisement for Volvo cars - they're customer service is exemplary. TMS Volvo Coventry

C.R – Coventry

Good communication that due to building construction, my vehicle will be taken to another branch. Aside from that service was excellent. – TMS Volvo Coventry

G.H – Rugby, Warwickshire

Booked in on time and ready serviced & valeted by time promised. – TMS Volvo Coventry

K.J – Coventry

Current building work taking place so car had to be taken to Hinckley. This was not a problem and the Service team seem to be coping well under the circumstances. – TMS Volvo Coventry

N.W - Coventry

Everything was done as it in an efficient manner – TMS Volvo Coventry

G.F – Coventry

The car was collected on time, the service and MOT was carried out and the car was returned, washed in a timely manner. I have no complaints. – TMS Volvo Coventry

B.K – Binley, Coventry

At short notice the garage bought my timings forward – TMS Volvo Coventry

S.P – Burbage, Hinckley

The friendliness of your staff. – TMS Volvo Coventry

R.T – Coventry

Friendliness and efficiency. They even mailed a sweater to me that I mistakenly left in the loan car. – TMS Volvo Coventry

I.W – Staverton, Daventry

Truly excellent service. I bought an ex-management car from Marshall in Peterborough. It was in need of service which should have been carried out before I took delivery. This was undertaken swiftly by TMS , as was the activation of the on call system. Needless to say, I am thankful not to have to depend on Marshall to service the car and am happy that TMS will receive my custom.


Always expecting me with paperwork ready. Friendly and helpful. Have the car ready at the promised time – TMS Volvo Coventry

J.A - Harbury, Leamington Spa

They just did a good job, kept me informed, returned the car same day after unexpected repair. All with pleasant service. – TMS Volvo Coventry

A.W – Coventry

Absolutely first class service with excellent communication from the service manager who took time to explain what had been found wrong with car and what had been done to rectify the problem. Full marks to Steve, who sold me the car, for taking time to enquire how I was getting on with vehicle. Well done really engender customer confidence. - TMS Volvo Hinckley

I.P - Warwick

The customer service at TMS is second to none. Everyone goes out of their way to make the Volvo Experience an excellent one. Thank you. - TMS Volvo Coventry


Staff provided excellent service although working under disrupted conditions and completed work smoothly. Both service agents were outstanding I have a disabled child who makes any trips like this s challenge they did everything they could to make the process easier – TMS Volvo Coventry

No fuss – TMS Volvo Coventry

A.B – Coventry

My car was beautiful to drive and beautiful to look at after my service with TMS Hinckley. My only thought is I wish I had found them many years ago. I have had about 8 cars in the last 10 years new and used and I feel at home with TMS Hinckley and will use them for all my driving needs. Thank you all at the dealership for a very welcoming experience. - TMS Volvo Hinckley


The way in which you treat us as customers and our motors has and still is outstanding. You are second to nobody, you are out in the front, and this has been so since we first met very many years ago in Melton Mowbray, which is four
Volvos later. My girl although ten years old now came home looking first rate as though she was still new. Thank you. - TMS Volvo Hinckley

C.M - Coalville, Leicestershire

Very friendly and professional staff the delivery driver was very nice – TMS Volvo Coventry

J.H – Coventry

Customer service was particularly good – TMS Volvo Coventry

S.H – Queniborough, Leicestershire

Went out of the way to get our car repaired so we could go on holiday as planned. Thank you to all.

Mr & Mrs M - Market Harborough

Lee Parkin gave excellent service. He offered a solution to an issue I had to raise. – TMS Volvo Coventry

J.B – Coleshill, Birmingham

Pick up and drop back. Comprehensive service content included. Impeccable interior, exterior and engine compartment cleanliness. – TMS Volvo Coventry

J.H – Rugby, Warwickshire

Efficient and first class service despite the challenging issues with accommodation and parking. – TMS Volvo Coventry

S.B – Leighton Buzzard, Bedfordshire

Guys on service desk are 1st class. Greeted well and vehicle booked in, provided with a coffee while I waited. Service was finished early, contacted to collect. The guys ran through my service details, car was washed and valeted. Even tin of mints in my vehicle. Cant fault the service, please pass on to the two gents on service desk. - TMS Volvo Hinckley


Collected car, addressed all concerns I had about maintenance. – TMS Volvo Coventry

L.B – Cosford, Rugby, Warwickshire

Personal service was as good as always – TMS Volvo Coventry

A.G – Coventry

The dealings with the service department is a pleasure both Richard and Lee are accommodating and it seems that no matter what you ask Lee Evans his response is always positive and reassuring. I only have a Volvo car so I can deal with TMS having had several cars over the years. I have never had treatment as good as this. TMS service desk has very good can-do attitude. - TMS Volvo Hinckley


I would like to thank the front of house staff and the service guys in the background. I feel I'm driving a great and safe car that's been well looked after by all. So see you next year. Thanks again. - TMS Volvo Hinckley


Reliable Car collected and delivered – TMS Volvo Coventry

A.J – Coventry

Everything done on time, kept informed by pleasant and helpful staff. – TMS Volvo Coventry

L.A – Whatcote, Shipston On Stour

Service staff always make me feel special – TMS Volvo Coventry

M.P – Coventry

Efficient and caring staff making the whole experience pain free. I have had a Volvo for less than a year and I would not have any other car. Every time I get into my car I smile knowing that there is a great team behind me in support – TMS Volvo Coventry

J.G – Redditch, Worcestershire

Always found the TMS service to be very good and the car collection and return is very useful. – TMS Volvo Coventry

J.D – Rugby, Warwickshire

Pick up and return very efficient. Communications good. Car handed back clean and in order. – TMS Volvo Coventry

K.B – Leek Wootton, Warwick

I was very impressed with the level of customer service provided by Lee and will definitely continue to use TMS Hinckley in the future as well as recommending them to friends and family.


I would have no hesitation in recommending TMS Hinckley to family and friends. Richard communicated with me efficiently throughout my vehicles service and discussed all of the subsequent advisory work in great detail. An excellent service all-round (and cheaper than Sturgess). Thanks TMS! - TMS Volvo Hinckley


The level of service we receive is always above amazing. We live in London however, we always choose to drive 100 mile each way to TMS Hinckley just so your team can look after our cars. Thank you. - TMS Volvo Hinckley


Excellent service from all, collection, service and delivery was flawless, many thanks.


I would like to express my thanks for the extremely professional service I received from yourselves in regards to the repairs carried out to my car. I was continually kept informed with the status of my car and you even put up with me calling on various occasions. I would certainly recommend anyone to use TMS. - TMS Volvo Hinckley


Overall the team was brilliant and the service received was outstanding. To top it off, I have just read my service booklet and i have received free roadside assistance as well!!! Thanks immensely. - TMS Volvo Hinckley


We like TMS because its currently represented by down to earth, honest staff with none of the pompous manner often associated with a premium brand dealership. - TMS Volvo Hinckley


Friendly and efficient as always. – TMS Volvo Coventry

C.T – Leamington Spa, Warwickshire

Customer care was excellent. – TMS Volvo Coventry

M.P – Little Wayward, Stafford

Collected within time stated. Cleaned and valeted to a high standard. Person and collected and returned car friendly and polite. Very satisfied - TMS Volvo Coventry

D.E – Warwick

A great service and customer experience, as always, the staff at TMS Volvo Hinckley were very helpful and accommodating. - TMS Volvo Hinckley

P.B - Leicester

Prompt, trouble free service and the coffee is not bad too! - TMS Volvo Hinckley

D.N - Leicester

Reception, communication and quality of service. Good advisory report. – TMS Volvo Coventry

R.B – Rugby, Warwickshire

Customer care. Very happy with the service and the train touches like the unexpected ride home on booking in. Like the people. – TMS Volvo Coventry

B.A – Coventry

The welcome from the staff upon arrival, always a pleasure to be greeted by Suki and all who helped make my visit a pleasure, from the coffee, the loan car, to the very reasonable charge for such god service. Thank you Alan Jackson – TMS Volvo Coventry

A.J – Rugby, Warwickshire

Collection of my vehicle from home. Excellent service. – TMS Volvo Coventry

M.P – Nuneaton

Good communication and service – TMS Volvo Coventry

T.K – Kenilworth, Warwickshire

friendly and helpful staff, good results. – TMS Volvo Coventry

G.D – Dunchurch, Rugby

Friendly efficient service – TMS Volvo Coventry

G.M – Ryton-on-Dunsmore, Coventry

Great team - polite and helpful. Everything felt very expensive with my monthly payment in advance and then the works carried out. – TMS Volvo Coventry

O.L-N – Mixbury, Brackley, Northants

Completed on time - no issues – TMS Volvo Coventry

H.L – Binley, Coventry

Excellent work and excellent customer service, attention to our needs, with great liaison. I am so glad to have found such a fantastic garage full of top professionals who value their work and always maintain the highest standards – TMS Volvo Coventry

I.B – Ravensthorpe, Northants

General professionalism and assistance of the staff. The staff were fantastic. - TMS Volvo Coventry

M.J - Southam, Warwickshire

Very helpful - TMS Volvo Coventry

P.H - Leamington Spa

The car was returned to me in excellent condition and it was obvious that all the necessary maintenance had been correctly done. The maintenance mechanics are a credit to Volvo and I would think that they are a major factor when it comes to replacing your existing car. Ian. – TMS Volvo Coventry

I.R – Coventry

I have been using TMS Volvo Coventry for many years and have always received outstanding customer service. All the staff are friendly and professional and I wouldn't go anywhere else for my vehicle repairs and servicing. – TMS Volvo Coventry

S.M - Warwick

Excellent staff and good communications during the day They were helpful and well informed – TMS Volvo Coventry

C.H - Coventry

All staff very pleasant and nothing too much trouble. Even helped me with a replacement number plate for my wife's car which is not a Volvo. – TMS Volvo Coventry

G.W – Kenilworth

Courtesy car provided....job carried out in the time-slot agreed – TMS Volvo Coventry

C.L – Kenilworth

Good value, collection from work, came back clean! – TMS Volvo Coventry

N.H – Knowle, Solihull

Everything from picking the car up on time, delivering it back making the payment went exactly to plan and was stress free. – TMS Volvo Coventry

M.K – Kenilworth

The helpful staff. TMS Coventry are an excellent dealership with pleasant helpful staff. My next vehicle purchase again will be from them. – TMS Volvo Coventry

D.C – Coventry

Punctuality, complementary collection & return of car. Communication, pleasantness & efficiency of staff. I feel that I am a valued customer of TMS and that all my requirements are willingly met by them. It is a pleasure to visit them. – TMS Volvo Coventry

M.G – Binley, Coventry

Collection and delivery are particularly good. – TMS Volvo Coventry

C.W – Coventry

Efficient service. Friendly staff. – TMS Volvo Coventry

L.J – Binley, Coventry

The Staff & Service. Please Keep it up. Truthfully from the time I purchased the car from the sales person Dean to my 1st Service I’m certainly Very Satisfied & Hope TMS keep up the Excellent Service not only to myself also other Customers. – TMS Volvo Coventry

P.B – Coventry

Such a friendly clean place and coffee is great. Keep up the good work guys, it's a brilliant dealership – TMS Volvo Coventry

M.T - Warwick

I appreciated the collect and return facility, the free valet and health check, the comprehensive annual service and update plus the welcome bonus of 12 months breakdown cover. Altogether a comprehensive package and excellent value for money from people I can trust.

L.D.S - Loughborough

Consistent excellent service and I feel my car is in good reliable hands.

A.P - Melton Mowbray

Its a pleasure to bring my car knowing it is going to be looked after and serviced by Volvo own technicians.

S.F - Coalville

Always helpful it’s a pleasure to have everything fully explained , and you’re staff give give me great service thank them all.

S.N - Melton Mowbray

I have been using TMS ( Frank Taylor) since the early 1990s, that says a lot about your service that you provide in that I keep coming back. The service experience is as always faultless from booking to the end, as my car is collected serviced and returned before I finish work gives no interruption to my day. Well done. Another nice touch was the video of my car being service, this was the first time I had come across this. Thank You. I will be back in the future.

A.T - Coventry

I have been coming to you for the last 6yrs and I have constantly had professional and helpful service from you - sadly I will no longer be coming to you as am moving down south and having to give up my beloved Volvo C30, but I would like to thank EVERYONE who has looked after me and my car over the last 6 yrs - you are an amazing company.

D.PM - Stratford-upon-Avon

If all companies gave customers the same service and courtesy as the staff at TMS the world would be a much better place to me they are a pleasure to deal with on all counts.

R.C - Tamworth, Staffordshire

The whole process from booking to delivery of my car after service was smooth and trouble free. – TMS Volvo Coventry

M.R – Thurlaston, Rugby

Great feedback and communication. I have had my Volvo for 4 years, the dealer in Hinckley has always provided exceptional service.

M.W - Hinckley

All round thoughtful efficient and customer centred.

A.J - Coalville

Just an overall excellent service. From them collecting my car to the return off my car in the afternoon and also the way I was spoken to on the phone was a feeling of confidence in the service I was receiving.

K.C - Nuneaton

Good all round service in all departments.

W.J - Broughton Astley, Leicester

The staff were superb. They're the best I've dealt with.

N.F - Bedworth, Warwickshire

I am always treated well by Richard on the Service Desk and Moira on Reception. In general the staff at TMS Volvo Hinckley always do their best to help you!

D.V - Coventry

Very helpful, kept me fully informed as to progress whilst I waited. Detailed explanation of work carried out. Very friendly staff – TMS Volvo Coventry

T.S – Rugby

Before taking the car back home, the service manager willingly explained some of the more technical aspects of the car that were still puzzling me. He did not once make me appear foolish. – TMS Volvo Coventry

A.B – Bedworth, Warwickshire

So easy to drop my car off, lovely and professional staff and once car was ready for collection everything was explained to me really well. – TMS Volvo Coventry

E.B – Nuneaton

It is always a pleasure to bring my car in for whatever reason is needed. Everyone is friendly and polite, the manner in which I am dealt with is with concern and nothing is too much from being offered regular drinks through to the return of the car in an immaculate condition. One small touch I find nice is the note hanging from the rear view mirror apologising for the seat having been moved, thoughtful. Thank you.


The whole package from initial contact to arrange the work. The helpful, courteous nature of all staff I had contact with. The booking-in service. The updates and progress reports during the work. Finally the standard of work itself and the state of my vehicle when I collected it. Pricing was fair and the follow up service was second to none.

D.M - Nuneaton

Good fast turn around. Car very clean and pickup on all essential and option maintenance that is needed to keep my Volvo going. – TMS Volvo Coventry

P.A – Willesborough, Kent

Fantastic customer service – TMS Volvo Coventry

A.S – Binley, Coventry

Nothing Everything was fine as usual – TMS Volvo Coventry

A.W – Sibbertoft, Market Harborough

Good customer service, with a fault issue dealt with. – TMS Volvo Coventry

B.A – Nuneaton

Courtesy car arranged efficiently, kept informed throughout – TMS Volvo Coventry

K.R – Leamington Spa

Collected car on time kept me informed of progress and returned promptly – TMS Volvo Coventry

B.Q – Nuneaton

Chris was fantastic. Very honest, fast and flexible! Outstanding customer service – TMS Volvo Coventry

R.P – Southam, Warwickshire

I am often asked why drive 29 miles from home to have your car service. Simple when you experience exceptional service I will keep going back. - TMS Volvo Hinckley

D.B - Loughborough

Although arriving late there was no problem with Lee, and the service was carried out speedily. A special word about Lee it was a pleasure to deal with him, nothing too much trouble and obliged with trip into the town and back during the service. He appeared knowledgeable about Volvo cars (not always the case in some garages) even talking about items that were not part of the service. I was also pleased with Volvo's approach that if the vehicle mileage is lower then the cost is less. - TMS Volvo Hinckley


The whole experience is first class, every member of staff I had dealings was helpful, courteous and knowledgeable. I like the fact that I could see through to the garage. My car came back immaculate, the cleaning job was excellent and I like the touch where an apology note is hanging from the rear view mirror with regard to seat position, thank you. - TMS Volvo Hinckley


Staff are very polite and helpful. Plus I had a courtesy car. – TMS Volvo Coventry

L.T – Coventry

I have used TMS Hinckley for a number of years having my car serviced twice a year due to the mileage I do. I usually deal with Chris Steward who has provided an outstanding customer experience for me and when I have spoken with other staff they are always so helpful. Thanks you TMS. - TMS Volvo Hinckley

H.R - Daventry

I asked if my car could be returned to me at home by 3pm as I had a long drive to an evening appointment. My car was returned at 2.10pm. Brilliant, thank you. – TMS Volvo Coventry

M.A – Napton, Southam

Suki excellent service and the rest of the team. – TMS Volvo Coventry

M.S – Frankton, Rugby

Customer service was particularly good. – TMS Volvo Coventry

C.B – Hatton Park, Warwick

I would say it was outstanding, I arrived early, so my car went for its wash and clean, saving me time. The service and MOT were carried out very fast, and efficiently. I was given advice on further work required if I wanted it doing, and the bill was less than originally quoted. The car looked sparkling, and I'm sure it seemed more responsive on the way home. Thanks so much. - TMS Volvo Hinckley

S.C - Coalville, Leicestershire

Suki and the service team are so helpful – TMS Volvo Coventry

S.I – Eathorpe, Leamington Spa

Excellent staff and service completed on time – TMS Volvo Coventry

M.G – Rugby

Customer service was particularly good – TMS Volvo Coventry

D.P - Coventry

From beginning till the end. I like work with TMS Coventry Volvo. – TMS Volvo Coventry

L. D-S - Coventry

Easy to book. Good reminders. Friendly reception. Good courtesy car. Car ready early. Cleaned very thoroughly - I have nothing but praise for the service I received. – TMS Volvo Coventry

E.L – Long Buckby, Northants

Easy to book. Good reminders. Friendly reception. Good courtesy car. Car ready early. Cleaned very thoroughly - I have nothing but praise for the service I received. – TMS Volvo Coventry

E.L – Long Buckby, Northampton

Very efficient and professional from the booking of my service, on time car collection and returned to my home in reasonable time all clean and shiny. – TMS Volvo Coventry

D.C – Coventry

The staff were very attentive and exhibited extremely high levels of customer care. They were proactive in securing a financial contribution from Volvo for the replacement of a faulty air conditioning compressor which was just out of warranty. As always, an excellent level of service was provided by Lee Parkin and Suki Kandola. – TMS Volvo Coventry

C.S – Woodseaves, Stafford

Good interaction on phone when booking. Vehicle collected and returned as agreed. Polite and efficient service. Available at a time that suited me. Nice to see that TMS customer service at Coventry is as good at our experience at Hinckley – TMS Volvo Coventry

H.P – Uttoxeter, Staffordshire

Staff welcome, courtesy car with sufficient fuel, fair pricing for works undertaken – TMS Volvo Coventry

J.W – Nuneaton

Collected car on time and delivered back on time, well valeted – TMS Volvo Coventry

M.S – Binley, Coventry

The service advisor Lee Parkin was outstanding in every way, a credit to TMS. Lee Parkin is an outstanding member of your team and is all about customer service, it is always a pleasure to deal with him and you just know you will get looked after, great guy who does a great job, TMS is a wonderful dealership and I have brought many cars from them, keep up the great work. – TMS Volvo Coventry

E.P – Coventry

Over the years TMS has grown from a small family size business into one of the leading Volvo dealers in the country. Despite the large size of the TMS group it still maintains its small and personal feel. The dealership is well maintained. the staff are well presented. All areas of the dealership are clean and there staff and friendly and approachable. No one likes spending money to maintain a car but at TMS you come away feeling it was money well spent. Thank you to all at TMS. - TMS Volvo Hinckley


The service team are exceptional, nothing seems to be to much for them. I always feel satisfied on leaving. This time I have to say they excelled in every way. - TMS Volvo Hinckley


I was blown away by the professionalism and care taken, from the moment the car was parked to the time the keys were handed back. The level of knowledge from the counter staff was exceptional, and the fact you can view the workshop from the seating area adds a level of reassurance that adds to the transparency of the experience. Brilliant. - TMS Volvo Hinckley


The service team are all outstanding. They are always ready to help and always keep you on the road with a courtesy car. I have just recently changed to a new Volvo, it's my second car now and it's down to the excellent service the team give they are a credit to TMS – TMS Volvo Coventry

K.K – Coventry

Care, consideration, workmanship, professionalism and being made to feel a very valued customer by you reception staff. – TMS Volvo Coventry

R.R – Bulkington

Level of care from Ray in the service department was outstanding. I would like to congratulate everyone at TMS Volvo Coventry for their friendless and in particular Ray for going the extra mile with regards to service. Keep up the great work.– TMS Volvo Coventry

S.B – Caldecote, Nuneaton

Great customer service – TMS Volvo Coventry

J.S - Coventry

Very efficient and trouble free. – TMS Volvo Coventry

C.W – Barby, Rugby

No issues, no drama, no attempt to sell additional products or services. – TMS Volvo Coventry

K.B – Long Marston, Stratford Upon Avon

The staff were friendly and helpful. – TMS Volvo Coventry

A.B – Coventry

Everything was fine and of a very high standard – TMS Volvo Coventry

S.L - Rugby

Efficient, polite, checked records to save me money. – TMS Volvo Coventry

S.M – Priors Marston, Southam

I don't know. The car is old, it runs perfectly and always start at the turn of the key. I could take it elsewhere and get it serviced for less than you charge, but I trust you to do the job. I trust your expertise. – TMS Volvo Coventry

O.B – Coventry

Well organized – TMS Volvo Coventry

N.R – Coventry

Staff attitude, ease of transfer of car to and from garage. Always get brilliant attention from TMS – TMS Volvo Coventry

F.B – Kenilworth

Very friendly and professional – TMS Volvo Coventry

I.A – Wolston

I was very pleased with the service I received and do not think anything could be improved – TMS Volvo Coventry

B.W – Rugby

Service was first class, reception friendly and welcoming, work carried out efficiently and timely, communication clear , everything explained to me (and the coffee was first class). – TMS Volvo Coventry

A.J-W Wolverhampton

Lee dealt with my service and he was extremely knowledgeable, friendly and chatty and very informative. I had some queries about products I was thinking about purchasing for my bike and Lee was able to answer them straight away - lovely chap. I was given a replacement car whilst mine was serviced and usually this can take a time to arrange but this was not the case at TMS Volvo. I also love that my car has been cleaned inside and out! Thank you. - TMS Volvo


I don't know. The car is old, it runs perfectly and always start at the turn of the key. I could take it elsewhere and get it serviced for less than you charge, but I trust you to do the job. I trust your expertise. – TMS Volvo Coventry


Coventry Customer care in all departments was and continues to be exceptional – TMS Volvo Coventry

A.B – Warwick

Very helpful staff, kept me informed of progress. Loan car was made available – TMS Volvo Coventry

H.M – Rugby

Everyone I spoke to was very helpful. – TMS Volvo Coventry

J.T – Kibworth Harcourt

Usual excellent service. Work done on time. Car returned on time and very clean – TMS Volvo Coventry

A.L – Warwick

Good in and out in no time – TMS Volvo Coventry

D.M – Coventry

THE WELCOME I get, everything is done as and when promised, couldn't be better. They even smile as they take your money!! over all exceptional service and value. – TMS Volvo Coventry

B.A – Coventry

Staff always outstanding, helpful courteous and always ensure they provide excellent service – TMS Volvo Coventry

M.E – Coventry

Everything including the loan car TMS supply a free loan car and I was given a nearly new XC60 which was very pleasant. I have owned a Volvo for the last 28 years starting with a 240GL, and have been pleased with them all, and am unlikely to move to another make in the foreseeable future. – TMS Volvo Coventry

I.E – Daventry

Professional, good value for money, excellent customer service, very quick turn around and vehicle delivered in a clean condition – TMS Volvo Coventry

P.G – Coventry

Car was collected & returned on time. Very good valet carried out on car as part of service. – TMS Volvo Coventry

R.W – Stockton, Southam

My car was serviced and the MOT carried out as requested. My car was then washed and valeted to a high degree as always. – TMS Volvo Coventry

B.K – Binley, Coventry

I was happy with everything Sorry, I cannot think of anything to say – TMS Volvo Coventry

P.T – Coventry

Very little. I particularly commend the young lady who picked up and returned the car - very clean. – TMS Volvo Coventry

R.K – Coventry

Options for making the appointment, I chose via the phone, and spoke with Ray Daulphin, he was very polite and helpful, arranging for my car to be collected. When the car was in for the service, I was updated by the service manager, who also managed to get me a favourable price on replacement tyres. – TMS Volvo Coventry

A.J – Rugby

Good customer relations excellent friendly staff – TMS Volvo Coventry

R-J.B – Nuneaton

Attitude of staff was particularly good – TMS Volvo Coventry

B.M – Leamington Spa

Customer service. I was welcomed, kept informed and the car was ready when expected. Great experience ! I'm looking forward to dealing with TMS Coventry again. Hopefully to arrange another new car They are always welcoming and helpful. – TMS Volvo Coventry

M.C – Daventry

They are a very helpful, respectful team who don't mind, indeed enjoy, looking after the older vehicle as much as they do the younger ones! My Car is not in the flush of youth but I'm treated with the same respect as if I had just bought it from the showroom. They are all very friendly and extremely professional. And, they did me a great deal on the price of the work as well! – TMS Volvo Coventry

T.G – Wellesbourne, Warwick

The service department kept me well informed of the progress and explained in depth what had been done to my car. Very professional and caring. Nothing was too much trouble. I work for a car transport company delivering to dealers all over the country for different manufacturers. Nearly all dealers are helpful but I have watched the way TMS treat everyone who walks through the door with utmost respect and courteous manner. Nothing is too much trouble and I have found that the staff never pull any punches and are totally honest. Thank you. Can't wait to update my car later this year. – TMS Volvo Coventry

S.P – Coventry

The level of service was particularly good. – TMS Volvo Coventry

C.B – Coventry

excellent service from booking until picking the car up. very friendly and professional staff – TMS Volvo Coventry

S.Z – Long Buckby, Northamptonshire

Willing, Helpful Staff – TMS Volvo Coventry

A.T - Coventry

Customer service is outstanding – TMS Volvo Coventry

P.S – Kilsby, Warwickshire

customer care reception time taken workmanship were particularly good – TMS Volvo Coventry

P.B – Coventry

They collected and returned the car - no hassle. They were friendly and communicative. The car felt better afterwards. It was returned in excellent condition. – TMS Volvo Coventry

A.W – Coventry

Very good service by all personnel that I was in contact with. Will definitely recommend to others. – TMS Volvo Coventry

C.G – Coventry

Welcoming and polite staff that seamed sincere in wanting to help – TMS Volvo Coventry

M. R-J - Banbury

Timely, thorough and well executed work at the right price – TMS Volvo Coventry

A.B – Kenilworth

The friendly and helpful staff, who discuss clearly the work to be done both before and after the job. Also the collection and delivery service is most helpful, and the car came back looking like new. – TMS Volvo Coventry

A.P – Rugby

Courteous and prompt – TMS Volvo Coventry

C,L.A – London

Friendly staff Chris Parkes – TMS Volvo Coventry

B.A – Nuneaton

They answered all of my queries promptly and were very personable so I never felt anything was too much trouble. Having purchased a number of cars, in the past, from different manufacturers this was by far the best experience. I would certainly take my car back there when its due for a service even though it isn't my local garage. – TMS Volvo Coventry

L.P – Coventry

Customer service given by Suki was particularly good – TMS Volvo Coventry

M.O – Allesley, Coventry

Can't honestly think of anything you could have done better, other than cut my lawn when you collected my car! But that's about it. I continue to use the Main dealer for my service, mot and maintenance needs. I consider it excellent value, and consider it short sighted to take the vehicle anywhere else. – TMS Volvo Coventry

D.B – Corley, Coventry

Friendliness and patient attention to detail. – TMS Volvo Coventry

A.S – Wellesbourne, Warwick

Accommodating staff. - nothing too much trouble. Very warm welcome by receptionist – TMS Volvo Coventry

B.J – Coventry

Very attentive staff received all the attention needed in a relaxed and professional way – TMS Volvo Coventry

G.M – Coventry

Staff very good and polite and service carried out to my satisfaction. – TMS Volvo Coventry

P.S – Coventry

Courtesy and attention to detail the staff are aware of personal wishes and always implement them – TMS Volvo Coventry

P.W – Leek Wooton, Warwick

Quoting good price for service and friendly staff within the branch – TMS Volvo Coventry

K.G – Banbury

The car was picked up and delivered back to me, the service was carried out to my expectations and the standard of the valeting was exemplary. – TMS Volvo Coventry

B.O – Warwick

Booking online was acknowledged, offered coffee while I waited and magazines to read. Car was washed and vacuumed. Salesman (Dean) who sold me the car came to talk to me which was really nice. – TMS Volvo Coventry

A.L – Coventry

Lift to town, friendly staff, cleaned my car – TMS Volvo Coventry

L.F – Buxton

Service reception is exceptional and the car was returned promptly in a good cleaned condition. – TMS Volvo Coventry

P.B – Coventry

Friendly staff. Very helpful and polite – TMS Volvo Coventry

R.L – Rugby

Customer service when booking a Saturday service and MOT with courtesy car. Speed of service with car wash and valeted interior. Value for money. – TMS Volvo Coventry

S.B – Leighton Buzzard

Friendly staff, quick and straightforward service – TMS Volvo Coventry

D,V-S – Rugby

The consistent efforts by your service representative - Suki Kandola were excellent and she efficiently expedited a 3rd party warranty issue. This was much appreciated and, together with the positive outcome from the workshop staff was a credit to TMS – TMS Volvo Coventry

J.D – Rugby

1st class – TMS Volvo Coventry

A.M – Leamington Spa

Car collection, car valeting, easily understood account The car was in showroom condition when returned. This experience was to the standard which I have come to expect from this Volvo dealership – TMS Volvo Coventry

J,N.B – Willoughby, Rugby

Pick-up and delivery by friendly driver – TMS Volvo Coventry

T.M - Coventry

From booking my vehicle in to its return all staff were polite and very friendly – TMS Volvo Coventry

J.H – Coventry

Helpful service technician, fixed problem with emissions not dealt with successfully by Volvo Solihull. – TMS Volvo Coventry

S.S – Dorridge, Solihull

All of it, personal service, great collection driver, excellent mechanics, TMS always go the extra bit, excellent – TMS Volvo Coventry

I.B – Ravensthorpe, Northampton

They picked my car up and then brought it back to my home and was in contact with me throughout the day concerning anything that needed to be done plus the car had been valeted for me also which was a lovely surprise. – TMS Volvo Coventry

S.G – Stonesby, Melton Mowbray

The carried out an annual service on date, time I requested. Provided a new good spec courtesy car and finished the service at the time I requested. I have used TMS Coventry for over 36 years and they have always provided an excellent service. – TMS Volvo Coventry

C.T – Cawston, Rugby

Pleasant helpful staff. TMS are the only car dealership I have ever dealt with who treat the customer the same after a sale, as they treated them before a sale. – TMS Volvo Coventry

D.C – Coventry

Staff attitude and time taken. Staff very pleasant on phone offered alternative to getting car to dealership. – TMS Volvo Coventry

C.W - Coventry

My car was serviced and MOT tested earlier today. As usual your staff were a model of courtesy and consideration, both at the time of booking and today. Please pass on my thanks to your receptionist (Moira), Chris Steward on service reception, and Alec Twidale who has carefully looked after my car in the past.

C.P - TMS Volvo Hinckley

Everything worked as planned in terms of pick up and return of the vehicle. Was kept informed throughout and advice given on upcoming works that may be required. Always polite and courteous. – TMS Volvo Coventry

C.B – Dunchurch, Rugby

First car collected from home, returned later same day and then second car taken back to Coventry and returned following day. – TMS Volvo Coventry

J.F – Southam, Warwick

Great communication, efficiency, friendliness The staff always put in that extra effort – TMS Volvo Coventry

M.W – Shottery, Stratford Upon Avon

Polite friendly helpful competitively priced and it’s a huge help that they come to our house to collect our car and drop off a courtesy car. – TMS Volvo Coventry

P.L-N -Kings Sutton, Banbury

The dealer collected my car from my home and returned it to me when completed – TMS Volvo Coventry

M.P – Nuneaton

Advice from staff member, with regard to service details. His knowledge and politeness was excellent. – TMS Volvo Coventry

S.T – Kenilworth

Service was carried out to their usual, high standard .A big thank you to the car valeting team the car looked like new. – TMS Volvo Coventry

B.C – Warwick

Speed of completion. Explanation of work done. Completed by early afternoon - I'd said that 5.00 p.m. would be all right. – TMS Volvo Coventry

R.J – Coventry

Quick and efficient drop off and collections. Flexibility and accommodating helpful staff. – TMS Volvo Coventry

H.T – Hillmorton, Rugby

All Personnel are experienced and I have known most of them for 12 years, TMS Coventry Service is outstanding in all respects. As I said previously I have known the team for about 12 years & regard them as friends. So much so that if I am passing I will call in for a chat and am made welcome always getting the offer of a coffee. That is outstanding 'Customer service – TMS Volvo Coventry

B.H – Nuneaton

As always I was made very welcome and comfortable. – TMS Volvo Coventry

B,T.P – Priors Marston, Southam

1st class service from a family company all the staff were superb – TMS Volvo Coventry

N.F – Bedworth

Dealt with promptly efficiently and courteously, work completed on time with progress report, car returned fully valeted – TMS Volvo Coventry

A.W – Sibbertoft, Market Harborough

Great welcome (Suki) loan of XC 60 automatic, completed on time, discount and car valeted – TMS Volvo Coventry

A.P – Coventry

Always happy to go that extra mile – TMS Volvo Coventry

C.W – Asfordby, Melton Mowbray

Friendly staff and very helpful – TMS Volvo Coventry

E.W – Long Itchington, Southam

Routine service and warranty check re emissions completed in one session. I did not visit the garage/showroom, my vehicle was collected from and returned to my home – TMS Volvo Coventry

J.M - Rugby

Availability of loan car, valeted condition of car when returned, all work completed on time – TMS Volvo Coventry

C.L – Kenilworth

My car was nicely valeted. The loan car was excellent. The service at the dealership was first class. – TMS Volvo Coventry

P.J – Bishops Itchington, Southam

Being given a desk to work from whilst waiting was particularly good – TMS Volvo Coventry

C.B – Hatton Park, Warwick

Staff attitude, I only visit when needed and that is normally once a year. I am made to feel like a regular customer and that everyone is trying to be helpful. Service ... even the clock was set to the correct time! I had left it on summer time. – TMS Volvo Coventry

F.T – Warwick

Courtesy, efficiency, collection and return service and cleanliness of the car on return. – TMS Volvo Coventry

B.S – Rugby

The cost for the service was given and agreed before the work was carried out. A free courtesy car was provided and the service completed on time, with my vehicle returned having been cleaned inside and out to a good standard. – TMS Volvo Coventry

T.P – Coventry

Service guys accommodating and friendly - made it really excellent experience – TMS Volvo Coventry

S.W – Coventry

I have taken my car to this dealership for service for a number of years and I know them very well. They always look after my car, give me a good price and they don't try to get me to spend lots of money for no reason. If something is urgent, we do it, but if it can wait a few months, we book it in later, when I can ensure I have the money to pay for it. They always wash my car and they look after it for me. I feel very comfortable and safe taking it to them. I have had numerous Volvo's and have always gone to a Volvo dealer for my services, any work to be done etc and I wouldn't take my car anywhere else. This dealership is the best I have used in the midlands area. I would recommend them to anyone. – TMS Volvo Coventry

J.S - Coventry

The service received from all the TMS Staff is second to none. My car was collected from my home and a courtesy car made available. I was advised when to expect it’s and kept updated with the progress of the work being carried out.

D – TMS Volvo Service

Always friendly and helpful NEVER do any work that is not pre agreed by me. Some Volvo agents I have dealt with have done this! Even though I visit rarely now since I no longer do high millage, they always recognise me by name. TMS Hinckley always provides a brilliant friendly service to customers/visitors alike. Noting is too much trouble and there is never a ‘hard sell’. Volvo cars sell themselves, especially the latest offerings post the Ford ownership during which they were clearly based on the Ford Range, and are excellent and eventually, when my 10 year old XC70 is no more I would consider buying a new one. One final point is that had it not been for the safety measures of Volvo technology and excellent service quality of TMS on my old V70 I would not be alive today following a serious accident some years ago.

A.T – TMS Volvo Service

The car offered for sale was in great condition and a deal could be on offer. My V40 was prepared to a high standard for resale and a generous part exchange accepted. I was delighted to choose another Volvo supplied by this dealership. Graham was exemplary and I am delighted with the experience of dealing with a superb dealership.

D.F – TMS Volvo Service

Good communication throughout the process.

N.S – TMS Volvo Service

Service available on a Saturday morning. High level of service. Met by salesman who sold me the car a few months ago on arrival, courtesy car ready for use 9and test drive0 and service carried out efficiently. Very pleased with the car and service both at time of purchase and since. Arran Chinn has been excellent throughout. I live some distance away and TMS is not my local dealership, but prepared to travel is the service is good.

J.H – TMS Volvo Service

Customer service was of the highest order. From initial booking in via a phone call to the work being done at a time suitable to me (rather than what suited the dealership) and being completed while I waited the team could not have been more helpful. If the World was run by TMS Hinckley it would be a far better place than it is! – TMS Volvo


Overall friendliness and efficiency of the staff. Len Hallows and Tony both of whom I’ve known for over 30 years. – TMS Volvo


Efficiency, friendliness and professionalism from all of your staff. – TMS Volvo


Always efficient, polite and professional in every aspect of customer service. – TMS Volvo


The service team, Chris and Tony, always deliver great customer service and seem to really care. I’ll probably only have one more service visit before my lease V40 goes back. I’ll miss the level of service provided by TMS. – TMS Volvo


Very efficient and friendly. – TMS Volvo


All staff genuinely friendly and helpful. I was told that the work would take about two hours and it did. The car was valeted both inside and out and it looked like new. – TMS Volvo


As always service was spot on. – TMS Volvo


Customer service and communication. TMS are a credit to Volvo UK and an influencer in the brand of car I choose to drive. – TMS Volvo


Friendly staff, clear explanations work completed on schedule. – TMS Volvo


From a very pleasant and helpful reception to clear explanation for further work, to the work itself and return of a very clean car. Very satisfactory. – TMS Volvo


All staff involved were excellent, polite, helpful and competent. – TMS Volvo


Everything worked on picking car up; it was immaculate inside and out. A pleasure to use TMS. – TMS Volvo


If you expect the best, then you need to deal with TMS. Service desk is extremely helpful and polite and the mechanics are a class act, sorting the car and leaving it clean and presentable. – TMS Volvo