TMS Volvo Aftersales Testimonials

Here at TMS we realise that our customers are as special as the cars they purchase. Not everyone appreciates true quality. Not everyone is careful enough to consider all the real virtues of a car before they buy. For the people who choose TMS, our total aim in life is to continue to justify that decision by providing the finest support services that we and our brand partners can devise.

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Please see some comments from our customers below:

150% customer service experience from every member of the team I came into contact with. Refreshments given and lift into town. First visit to TMS as purchased a used Volvo from them a year ago. Not my local garage as live an hour and a half away but their customer service in comparison to my local dealer was ten times better. Will most certainly return! clarity in work done and nothing too much trouble. Honest clear pricing. Unlike local dealer! Not my local dealer but so worth the travel. Talked clearly through every point on the work sheet. Excellent toilets and refreshment offer including cinnamon buns. Follow up phone call. – TMS Volvo Coventry

V.G – St Albans, Hertfordshire


Polite, efficient and helpful. Good to talk to mechanic. On time. Clear and concise. Facilities - Good, especially the coffee. – TMS Volvo Coventry

D.B – Rugby, Warwickshire


Every effort is made to make it a pleasant experience – TMS Volvo Coventry

P.LM - Adderbury, Banbury, Oxfordshire


Very professional. They are very attentive. Explained everything. Used their pick up service. Ideal. Phoned while later to check if I was satisfied. – TMS Volvo Coventry

M.H – Coventry


The experience was excellent. It was friendly, informative and very helpful without ever being pressured. It was all excellent in every respect. WELL DONE THE TMS HINCKLEY TEAM.

J.B - Broughton Astley, Leicester


Good service, good people who know their customers. Always a pleasure to visit them. They know the meaning of being helpful and offering a good customer experience. Never had to go back with an issue arising out of a service. I always book early to get a loan car. Feedback at handover is good. I know what has been done. Comfortable showroom with customer area and refreshments available. Yes I received a phone call the next day after the service. All good. Now the dealership have upgraded their premises there is more parking available for customers. I think they have done a good job of maximising the available space on their site. – TMS Volvo Coventry

A.L – Rugby, Warwickshire


Really nice and very efficient and friendly. Great , excellent service! Very thorough. New show room great. One of the most friendly and professional dealers I have ever used. Great stuff. – TMS Volvo Coventry

M.P – Coventry


Fast and polite, Fixed a lock problem with a replacement strait away, Picked up car and returned it on time – TMS Volvo Coventry

G.K – Balsall Common, Coventry


I travel 25 miles to get to the garage because their service has always been very good. – TMS Volvo Coventry

E.A – Shipston On Stour, Warwickshire


I have a 90 mile round trip to this dealership and drive past my local Volvo main dealer so that must tell you something. Vehicle in for minor service plus first mot. Great service as usual. - TMS Volvo Hinckley

M.H - Derby


On time & extremely satisfied with performance afterwards cleanliness like having a new car thanks its now 40 yrs since I bought volvo 244 GL from TMS melton - TMS Volvo Hinckley

J.W - Oakham


Everything was excellent. – TMS Volvo Coventry

C.L – Coventry


All went well, quite satisfied. – TMS Volvo Coventry

N.G - Coventry


Made to feel valued as a customer. Approachable and helpful staff going beyond just booking in and booking out car and suggesting solutions to non-service issues. – TMS Volvo Coventry

J.T – Balsall Common, Coventry


From pick up ,through service and explanations of what had been done, a clean car on return. Thank you all at T M S for a first class service. - TMS Volvo Hinckley

M.L - Thurcaston, Leicestershire


The service person on the morning was very helpful. – TMS Volvo Coventry

P.K – Dosthill, Tamworth, Staffordshire


The collection and return of the car after service. Good communication with service personnel – TMS Volvo Coventry

C.G – Burton Green, Kenilworth


Efficient and courteous reception. Service and MOT results thoroughly explained. – TMS Volvo Coventry

C.C – Bulkington, Bedworth, Warwickshire


It's very rare in my experience to find a dealer who makes you feel genuinely welcome. I am on first name terms with a number of TMS staff, which I appreciate, and I feel entirely confident leaving my car with them as I know they will do a proper job on it. They clearly work very hard to maintain this level of service and customer experience, but it seems effortless to the customer walking through the door. Well done to everyone at TMS, your attention to detail and customer care is appreciated. - TMS Volvo Hinckley

M.O - Belper


Efficient and time saving. Excellent that I could have a courtesy car. – TMS Volvo Coventry

G.C – Corley, Coventry


Everyone was efficient, professional and superb – TMS Volvo Coventry

S.N – Solihull, West Midlands


All interactions. Felt like a quality service – TMS Volvo Coventry

C.B – Princethorpe, Rugby, Warwickshire


Many thanks to all of the Service team who sorted out the problem with my old car and kept me mobile (in style!) until I could collect my new car. Particular thanks to Lee and Richard in Service for keeping me informed of progress. The level of customer care at TMS really is a cut above other Volvo dealers, and makes it worth the 100 mile round trip for me. - TMS Volvo Hinckley

M.O - Heage, Derbyshire


Very helpful and excellent communication Competitively priced. – TMS Volvo Coventry

M.W – Shottery, Stratford Upon Avon, Warwickshire


Easy to book online. Good communication by email text and phone call. Collection service efficient. – TMS Volvo Coventry

T.M – Coventry


Very helpful and understanding. Explained what had happened, (there was a large unexpected fault with the car). They did everything they could for me, and gave excellent service. – TMS Volvo Coventry

L.R – Dunchurch, Rugby, Warwickshire


Staff go above and beyond to help from the person greeting you as you walk in, service manager and mechanics – TMS Volvo Coventry

J.E – Hayling Island, Hampshire


Outstanding, the best dealer experience I have ever had. All of the team members, be they in sales, service, admin, parts or reception, give a totally (101%) commitment that leaves me with complete confidence in TMS.

M.D


Greeted at the door and the whole experience was very good. – TMS Volvo Coventry

P.S – Coventry


excellent service from start to finish usual first class attention from SUKKI – TMS Volvo Coventry

P.B – Coventry


Knowledgeable, helpful, efficient service. – TMS Volvo Coventry

P.M – Kenilworth, Warwickshire


The car was picked up from my office and returned within the specified time. The car was cleaned and valeted which was much appreciated – TMS Volvo Coventry

G.K – Nuneaton, Warwickshire


Everyone is so friendly and helpful and you feel a part of the family – TMS Volvo Coventry

N.E – Hayling Island, Hampshire


Customer care - coffee and refreshments, polite staff. – TMS Volvo Coventry

S.G – Southam, Warwickshire


The service representative was expecting me, recognised me and had all my details to hand. She noted a query I made, gave me a likely explanation but also ensured that the matter was checked during the service. She called me, as promised, as soon as the car was ready. As far as I could judge the annual service had been carried out efficiently and thoroughly. The car had also been valeted, which is much appreciated. I always feel I receive a friendly and efficient service at TMS. The refurbished premises are most impressive but would mean little if they were not matched by the staff. – TMS Volvo Coventry

J.A – Harbury, Leamington Spa, Warwickshire


The dealership was absolutely fantastic, excellent customer care. I am truly impressed. – TMS Volvo Coventry

R.T – Moseley, Birmingham


Great and friendly service – TMS Volvo Coventry

R.S – Eardisley, Hereford, Hertfordshire


Everything was carried out efficiently and professionally – TMS Volvo Coventry

S.M – Priors Marston, Southam, Warwickshire


Efficient and competent service within the advised time schedule. Unknown problem identified and repaired in addition to the planned work. All the staff have a professional friendly and efficient aim to meet the customer needs. A very good car service experience was received as usual. Thank you – TMS Volvo Coventry

S.B – Leighton Buzzard, Bedfordshire


Personal attention from staff who know me and value my custom and return of my car at the time promised. Suki Kandola has been on the service reception desk for decades and is a great asset to TMS Volvo Coventry – TMS Volvo Coventry

D.H – Allesley, Coventry


Pick up and return of car very convenient – TMS Volvo Coventry

L.B – Cosford, Rugby, Warwickshire


All stages from booking to collection efficient & friendly. Top marks for the car valet team. – TMS Volvo Coventry

P.P – Stretton On Dunsmore, Rugby, Warwickshire


Very good personal contact – TMS Volvo Coventry

P.J – Southam, Warwickshire


Everything carried out promptly and perfectly. The replacement lamp was notified and fitted while the car was in the workshop and returned to me Perfectly cleaned. – TMS Volvo Coventry

R.T – Bilton, Rugby, Warwickshire


Car was picked up for service and returned afterwards in a very efficient manner. Suki, the service manager, was extremely professional as usual (I have known her for about 30 years during my relationship with Volvo). – TMS Volvo Coventry

B.O – Warwick


Brilliantly organised - pickup, service, update, valet, return. – TMS Volvo Coventry

J.H – Rugby, Warwickshire


Always helpful polite and professional. I had a reason to be somewhere else in the afternoon and they were brilliant in completing the service to give me time to be elsewhere many thanks Volvo. The Volvo dealership still exceeds my expectations every time I make contact. It is though you are a big family with open doors to visitors keep up the excellent work. – TMS Volvo Coventry

J.G – Redditch, Worcestershire


Made to feel special by all, way above any other service we have ever encountered. – TMS Volvo Coventry

A.J – Rugby, Warwickshire


This was the first time I had such a good experience at this dealership. – TMS Volvo Coventry

H.S - Coventry


Car picked up from home. Kept informed throughout the day of progress. Good price on tyres required – TMS Volvo Coventry

P.C – Cosby, Leicester


Ready on time, communicated well, car was cleaned well – TMS Volvo Coventry

L.D – Middlemarch Business Park, Coventry


I cant say a bad word about this company, there service is outstanding and your made to feel 100% taken care of. - TMS Volvo Hinckley

K.K


Like always very satisfying with the service. They picked me car from the work place did the job and brought back. Complimentary pickup and car wash in and out . Outstanding thanks - TMS Volvo Hinckley

J.H


Welcoming, explained what they were doing, good price. – TMS Volvo Coventry


TMS Volvo Coventry Staff are always Helpful in every way possible I can Certainly say if I come into a Substantial amount of money I can Assure Volvo will be getting my Custom as in for my family with Volvo cars Thank You Volvo & TMS Coventry Keep Up Thee Exceptional Work - TMS Volvo Coventry

P.B – Aldermans Green, Coventry


Excellent customer service. The price quoted before the service was correct without any hidden extras. I will be continuing to use TMS to service my Volvo. Really impressed. – TMS Volvo Coventry

D.H – Rugby, Warwickshire


Efficient, friendly, reliable, no fuss. – TMS Volvo Coventry

C.T - Leamington Spa, Warwickshire


Very efficient and completed on time – TMS Volvo Coventry

M.W – Marton, Rugby, Warwickshire


Very personable service, made sure I was advised of what was happening and ensured I was aware when the car was ready for collection – TMS Volvo Coventry

S.H – Cawston, Rugby


We were made very welcome at the recently refurbished premises. The car service was exemplary as usual and our car was returned to us looking like it was brand new. – TMS Volvo Coventry

M.M – Desborough, Kettering, Northamptonshire


The showroom is very comfortable I was offered coffee and cake which was lovely. All the staff were very friendly and I was given a curtesy car that was the new model of my own car. This was great because I didn’t have to get used to a different car just for one day. – TMS Volvo Coventry

L.H – Berkswell, Coventry


Was welcomed, guided and attended to most pleasantly and efficiently – TMS Volvo Coventry

R.B – Rugby, Warwickshire


The car was collected on time, serviced and returned with no fuss – TMS Volvo Coventry

L.P – Warwick


All members of staff professional and kept me updated. Impressed - TMS Volvo Coventry

C.S – West Haddon, Northamptonshire


Excellent and professional service. – TMS Volvo Coventry

R.P – Tamworth, Staffordshire


Outstanding service – TMS Volvo Coventry

M.J – Southam, Warwickshire


Good initial reception Loan of XC60 Work completed on time Car returned washed What's not to like! – TMS Volvo Coventry

A.P – Coventry


Very quick response to the initial booking and excellent customer care during the actual service which was conducted while I waited. The car was returned nicely cleaned and much sooner than I had expected. I was also given some private space to work in which was a huge bonus. I switched to Volvo from my last two cars being Mercedes (both E-Class) and I have to say the experience has exceeded anything I have had from them. – TMS Volvo Coventry

O.M – Kenilworth, Warwickshire


Very polite and friendly service staff – TMS Volvo Coventry

P.J – Bishops Itchington, Southam, Warwickshire


Although we were late in arriving, there were no complaints and throughout our stay at TMS we were looked after completely by Directors and staff at all levels. We were made to feel valued and appreciated customers, who were given time and the best service both for the V40 and ourselves. Thank you. - TMS Volvo Hinckley

A.F - Melton Mowbray


I have purchased three cars from this dealership. The customer service provided in all departments of the business is first class. If you are thinking of purchasing a Volvo car make sure you visit this garage for superlative service. - TMS Volvo Hinckley

G.F - Hinckley


Richard and Lee are always available to answer any questions and ensure my vehicle is serviced at the most convenient time for me. They ensure that I am provided with a loan car to enable me to visit family while the vehicle is serviced. When I have a wait in Reception, Moira and the rest of the team are extremely hospitable and the refreshments are exceptional. Well done TMS, that’s why I travel from High Wycombe to have my Volvo service. - TMS Volvo Hinckley

S.R - High Wycombe, Buckinghamshire


From start to finish. Professional all the way through – TMS Volvo Coventry

A.C – Coventry


Organisation, speed of getting in and out , atmosphere great- TMS Volvo Coventry

N.R – Kenilworth, Warwickshire


Kept informed by professional and friendly staff – TMS Volvo Coventry

M.R-J – Banbury, Oxfordshire


Car was collected from home and brought back. Car cleaned inside and out. Courteous staff. – TMS Volvo Coventry

L.J – Binley, Coventry


TMS are without doubt the best dealership I have ever dealt with. I appreciate the level of helpfulness that I always receive. Although all the staff are wonderful I would particularly like to praise the help given to me by Lee in assisting me with my Satnav update. Thank you. – TMS Volvo Coventry

D.C – Coventry


The whole process was explained and made simple. Every member of staff I spoke to was helpful and friendly. From booking on the phone, to turning up in person. – TMS Volvo Coventry

S.A – Stratford Upon Avon, Warwickshire


My car was collected and delivered back to me. I wanted my car returned promptly and probably earlier than was convenient for the service provider. However, they made sure that the car was back with me at my requested time. The valet was excellent and the driver who collected my car was very polite and professional. Overall and excellent service was provided. - TMS Volvo Hinckley

C.E


I’d just like to say thank you to all the team at TMS Hinckley for the work completed on my Volvo C30. My car feels loads better and was very reasonably priced for the work completed. - TMS Volvo Hinckley

R.C.G - Coventry


Your service and attention to detail are much appreciated, likewise the vehicle health check. Good value for money as ever given also the inclusion of Volvo Assistance breakdown cover. The help of Richard Morris in collecting and returning the car were especially helpful. He even manually returned the drivers seat to approximately the former condition without waiting to be asked! Brilliant! - TMS Volvo Hinckley

L.D.S - Loughborough


As usual, the service provided by the TMS team was first class. The reason for the visit was to have the tailgate gas struts replaced against the recall notice received from Volvo Cars. The work was completed while we waited and in a timely manner. The coffee and pastry provided during our wait were well received and delicious! Yet another special touch in the overall service provided. I'm on my third Service Plan with TMS at Hinckley and would not consider using another dealership. - TMS Volvo Hinckley

R.S


I was looked after very well. – TMS Volvo Coventry

A.P – Stratford Upon Avon, Warwickshire


Very good all round – TMS Volvo Coventry

A.M – Laverton, Broadway, Worcestershire


I would just like to add that the Volvo service team at TMS Hinckley are just simply outstanding in every way, their customer service is exceptional which means that the overall customer experience is exceptional! Please pass on my continued thanks for all the efforts they continue to show me and all the other customers! - TMS Volvo Hinckley

P.T


Everything went to plan and was on time. Personnel very polite and helpful – TMS Volvo Coventry

T.S – Rugby, Warwickshire


Just a total professional service. My family were visiting when car returned from service and were amazed at the quality of service compared to what they receive from their Merc and BMW dealers. - TMS Volvo Hinckley

A.P - Melton Mowbray


This dealership has looked after me for 15 years and they are by far the best dealership by locally to where we work. The car gets collected all work carried out or explained when it can be done, the car to be fair has been perfect apart from a couple of technical teething troubles, mainly with the Sat Nav updating the link Volvo sends is too big for a mobile phone in some cases and often needs a repeat down load. TMS Coventry are first class in every way, I am nearer the Warwick depot but they don't have the same attitude as TMS towards us and many of us at Volvo Truck & Bus prefer TMS Coventry. Please make sure Suki Kandola is recognised for her excellent customer care. Nothing is ever too much trouble. I have to say all her colleagues are equally helpful, but Suki has been consistently excellent for many years and on many cars I have had. – TMS Volvo Coventry

S.W – Shirley, Solihull


Helpful friendly staff. Absolutely fantastic and helpful staff. Lovely got chocolate too! – TMS Volvo Coventry

C.R – Coventry


Staff were professional and polite, always kept you up to date with what’s happening. I would like to thank the staff on the day they make feel welcome and confident that your car is in safe hands. I travel from Bury St Edmunds with my V50 as I trust them fully from my first ever visit. I would recommend them to friend or family who owned a Volvo or wanted to purchase one. – TMS Volvo Coventry

K.K – RAF Honington, Bury St Edmonds, Suffolk


Can't name just one thing. The whole experience was a good one. From the customer service, courtesy car selection, communication and price. – TMS Volvo Coventry

D.M – Nuneaton, Warwickshire


Excellent service and attention. Staff friendly and helpful – TMS Volvo Coventry

I.S – Ryton On Dunsmore, Coventry


Speed of appointment availability, friendly knowledgeable team, fantastic light & spacious waiting area, availability of broadband for work.. Communication of your team and the valet of vehicle on completion. – TMS Volvo Coventry

P.N – Rugby


Speed of work and efficiency were particularly good – TMS Volvo Coventry

J.W – Coventry


As always, service personnel were ready for me with a courtesy car for use whilst my S80 was in for service. The welcome colleague provided coffee and a Danish pastry as I waited for the courtesy car. The new facility at TMS Coventry is first class and I took my time to finish my refreshment. It was nice to sit and relax. In addition to the service, I reported a front passenger door locking mechanism failure which was replaced during the service under my extended Volvo Warranty, so once again I have a well serviced car until the next one. I collected my car at 4:00 pm - Washed and fully cleaned inside. First class! I have had 2 Volvo vehicles in the past 15 years. The first one was an S60 D5 sport model that was serviced by TMS Coventry for 12 years. 200,000 miles. I was persuaded by friends to change this car for a Jaguar XF and as I had worked for Jaguar through the X Type and XJ development. I did - wrong decision, the quality was very poor - interior finish and seating not to Volvo standard - it lasted 1 Month and I exchanged it for the current S80. Heaven...At 80 years old I see this car lasting me until I am unable to drive anymore. Keep doing what you do best - Selling quality luxury vehicles with first class servicing. - TMS Volvo Coventry

B.H – Nuneaton, Warwickshire


Staff treat you as ‘real people’ – TMS Volvo Coventry

M.G - Coventry


Excellent communications and prompt car collect. Service & valet well done. – TMS Volvo Coventry

A.H – Fillongley, Coventry


Richard in service is good at following up questions and updating with information. My first dealing with TMS Volvo at Hinckley was very smooth from the collection/deliver, during the whole service and rebooking for repairs. Being from the service side myself the whole staff at Volvo were very professional and look forward to my nest service and dealings with them. - TMS Volvo Hinckley

R.H


Everything went perfect, the timings were as I expected, the overall cost, was slightly less than predicted, I have details and prices of long term required work, the video showing the actual work areas was great, and the fantastic cleaning after the service was the icing on the cake. I once I again opted to wait for my car, and was offered tea/coffee, with a selection of papers, and info to read. Thanks for everything, and best wishes for all your futures. - TMS Volvo Hinckley

S.C - Coalville


Very professional and attentive. Arrived early before open but let me in a made a drink. – TMS Volvo Coventry

G.V – Kenilworth, Warwickshire


Honestly. everything about dealing with TMS Volvo is outstanding. Everything is simple to do. Booking is easy to do. The staff are incredibly friendly, helpful and knowledgeable. – TMS Volvo Coventry

R.M – Coventry


Friendly, proactive service, arranged a courtesy XC60 so that I could test drive this while my car was being serviced. Transparent communication (e.g. told me the tyres only had 50% wear, even though KwikFit told me they needed replacing when they did the MOT). All round excellent experience with TMS. – TMS Volvo Coventry

R.E – London


Excellent service on drop off and collection. – TMS Volvo Coventry

J.I – Kenilworth, Warwickshire


Regular service by TMS keeps my 10 year old car performing as well as when I bought it. - TMS Volvo Hinckley

K.H - Leicester


I was very impressed with the level of service I received at TMS Hinckley . Laura and Lee were very professional and made me feel welcome. I can not fault the service. - TMS Volvo Hinckley

R.G


Customer Service was first class – TMS Volvo Coventry

P.C – Stoneleigh, Coventry


Extremely easy to arrange online and competitive pricing. – TMS Volvo Coventry

M.B – Whitnash, Leamington Spa, Warwickshire


Amazing service. Suki is a credit to your company. – TMS Volvo Coventry

A.F – Rugely, Staffordshire


The revamp of the showroom is fantastic. Also very pleased with the work done. But, in addition, the front of house service is an absolute credit to TMS. The two young ladies at reception were excellent, and please note that Suki Kandola is a treasure; quick, efficient and her treatment of customers makes all the difference. I was one of those people that would never have a Volvo, but that has changed. - TMS Volvo Coventry

N.M - Banbury, Oxfordshire


Excellent service at every stage from point of booking in, collection, phone updates and information to drop off. – TMS Volvo Coventry

E.A – Clifton On Dunsmore, Rugby, Warwickshire


No hassle and so easy to book, plus having the car collected and returned. – TMS Volvo Coventry

A.E – Rugby, Warwickshire


A prompt, friendly and informative service with excellent loan car. Suki and James provided an excellent level of customer service. – TMS Volvo Coventry

C.S – Woodseaves, Staffordshire


Service done on time and finished promptly. Staff very friendly. Car very clean on completion. – TMS Volvo Coventry

E.D – Long Buckby, Northampton


A good professional experience - from meet-n- greet to parting speak. – TMS Volvo Coventry

B.H – Whitnash, Leamington Spa, Warwickshire


The customer service representatives were polite and helpful, and they didn't 'force' expensive work that needed to be done, instead advised and didn't push for the work to be done there – TMS Volvo Coventry

S.H – Coventry


TMS at Hinckley have very helpful and friendly staff who are always a pleasure to deal with and they make me feel valued as a customer. The work on the car was completed quickly and to a very good standard and the price was very competitive. I will be happy to deal with TMS again in the future. - TMS Volvo Hinckley

J.B


Always great pleasant staff From the moment you come through the door the make you feel welcome. Great coffee – TMS Volvo Coventry

V.P - Cannock


Staff helpfully , kept me fully informed and delivered on time excellent all round service - TMS Volvo Coventry

N.K – Daventry, Northamptonshire


Easy to speak to nothing was too much of a problem – TMS Volvo Hinckley

J.F – Donisthorpe, Swadlincote


Great, attentive staff. Welcomed me and made me feel valued. Interested in me as a customer as well as my vehicle. Did the work on time, to budget and kept me informed at all times. Excellent. – TMS Volvo Coventry

J.W – Malpas, Cheshire


Courteous & friendly staff. – TMS Volvo Coventry

M.T – Coventry


Friendly and efficient communication. Thorough job done. Thank you. One to one discussion with driver who delivered car back to us. – TMS Volvo Coventry

J.R – Rugby, Warwickshire


Customer care is excellent. Very convenient - pick up and drop off arrangements. Plus, work carried out is always explained in plain English. Good value for money – TMS Volvo Coventry

J.B – Marton, Rugby


Working with familiar faces gives a familiar feel to the dealership considering how many times I have had to return the vehicle there. While waiting for my vehicle to be repaired on numerous occasions I've had the opportunity to test other vehicles. Nothing comes close to my V60. – TMS Volvo Coventry

R.B – Bedworth, Warwickshire


The staff are very helpful and understanding, possibly the best I've encountered. - TMS Volvo Hinckley

R.H


Outstanding customer service by service representative – TMS Volvo Coventry

M.B – Ardley, Bicester, Oxfordshire


Everything. Professional service. Staff courteous and very helpful. Very pleased with the visit. – TMS Volvo Coventry

A.M – Heathcote, Warwick


The overall experience was excellent let down only by having to chase for an update as to when my vehicle was to be ready. – TMS Volvo Coventry

A.L – Barkisland, Halifax, West Yorkshire


Brand new buildings and workshop, friendly staff and good prices, work done, car valeted and a courtesy car all included, oh and breakdown cover also for 12 months, what more would you want, thank you. Keep up the very good service and I will be back – TMS Volvo Coventry

T.L – Coventry


It was an excellent service, customer care was outstanding – TMS Volvo Coventry

P.B – Coventry


Whole process runs so well. – TMS Volvo Coventry

J.R – Coventry


Visited Friday 7th December 2018 after a check engine light came in my car. Fantastic polite, friendly service. Was kept informed about issues and a very helpful member of staff helped with the Volvo phone app. The refreshed building looks amazing - well done.

S.M – Coventry


Quality and performance – TMS Volvo Coventry

P.S – Coventry


Efficient and customer friendly. – TMS Volvo Coventry

W.P – Staverton, Davenport


Visit was to determine the origin of an oil drip. This was successfully completed. - TMS Volvo Coventry

C.F – Leamington Spa, Warwickshire


Well I think its bang on made the phone call, spoke to a very nice lady Suki who put me through to Lee in servicing who was friendly and efficient. I was given a date and time to bring the car in, the work which was carried out was an oil service and an alternator was fitted. I had the car back on time, beautifully cleaned (inside and out). Excellent service all in all. Thank you. – TMS Volvo Coventry

P.B - Coventry


Richard Morris ticked all the boxes in customer service today, Great service received and probably the best to date. - TMS Volvo Hinckley

D.H - Hinckley


Didn't have to do anything picked it up and delivered back all clean and tidy. – TMS Volvo Coventry

S.H – Burbage, Hinckley, Leicestershire


Service staff were extremely helpful, welcoming AND genuinely so. – TMS Volvo Coventry

J.A – Nuneaton


Very welcoming service desk and exceptional work done on the vehicle. The details of the work carried out including MOT which was provided was something I was impressed with. The details were very clear and transparent. I am very happy with the overall experience at TMS Volvo, Coventry. – TMS Volvo Coventry

M.A - Coventry


I work in the service industry and wanted to feedback the following: On the Friday PM, it was clearly a very busy period. The contact I dealt with ( I think his name was Richard) I felt dealt with myself and the other customers extremely well. Particularly given how busy it was on-site. But I felt Richard was very professional and great at supporting customers, including myself. - TMS Volvo Hinckley

S.B


Staff are very attentive and helpful, the dealership is undergoing a refurb but it’s still very much business as usual. I've never had a bad experience and both Oliver and Suki are very helpful. – TMS Volvo Coventry

D.J – Shirley, Solihull, West Midlands


Texted reminders, loan car had been de-iced everything was explained. Went through the list of items found and costs too – TMS Volvo Coventry

N.S - Coventry


Comfortable seating area, staff courteous, supplied with refreshments. Both receptionists made sure I was comfortable. Because of lack of space in the car park due to refurbishment, my car was driven into the service area, and I was directed out of the area. The service took longer than expected, had I have known the 2nd service takes longer, I would have gone off for a walk or shopping. I did query the length of time. Prior expectation of time span would be appreciated. As I have stated, I was looked after. – TMS Volvo Coventry

C.M – Droitwich, Worcestershire


The polite and courteous manner in which I was served. – TMS Volvo Coventry

G.F – Dunchurch, Rugby, Warwickshire


Very welcoming, clean environment, friendly staff. TMS seem to be maintaining a very good service whilst going through the pain of a major refurbishment. Well done.– TMS Volvo Coventry

G.B – Coventry


I have been both a proud Volvo owner and a Volvo company car driver for many years in Belgium, France and the UK. I have always found each of the centres to provide excellent customer service and hands on engineering expertise. I must say that TMS Hinckley even exceeded my expectations. Richard Morris is an exemplary ambassador for both the Hinckley site and the Volvo brand. Further, the whole team were friendly, informed, professional and a credit to TMS & Volvo. - TMS Volvo Hinckley

M.B


Clean well presented workshop and staff. On arrival I was treated by staff who are attentive and interested in my job. The loan car was clean and presented to me in an impeccable state as was my own car post maintenance. Keep up the excellent standard of work. – TMS Volvo Coventry

D.L-S – Lichfield, Staffordshire


Good communications from the service team. – TMS Volvo Coventry

A.D – Coventry


I sensed the feeling that I was treated as a valued customer and received a warm welcome and attention throughout my visit. – TMS Volvo Coventry

R.S – Clifton, Ashbourne, Derbyshire


I took advantage of the collection service as I want to use Volvo but live in Rugby. This is such an excellent benefit and it works well for me. I got good communication from the garage and I think that I get value for money. The staff are very easy to deal with and are very obliging. – TMS Volvo Coventry

C.W – Barby, Rugby


Customer care, speed of service, quality of work – TMS Volvo Coventry

R.B – Upton, Northampton


All good – TMS Volvo Coventry

D.M – Coventry


The car was picked up from home and returned. Very polite young lady arrived and delivered back, the car was cleaned and I was very pleased. – TMS Volvo Coventry

J.M – Rugby, Warwickshire


First Class service as always from TMS. – TMS Volvo Coventry

A.M – Leamington Spa, Warwickshire


Personal service. – TMS Volvo Coventry

G.T – Sutton Coldfield, West Midlands


My car always comes back clean. The dealership deals with my service effectively and doesn't do unnecessary work on it. I go back to the same garage every time, as they know my car and they always give me good value for money. If there is anything that might come up in future, or there is wear and tear on brakes, tyres etc, they will always let me know so that I can plan for my next service/MOT. I get Volvo Assistance as part of the Service and that gives me peace of mind, because I know that my car is not going to breakdown. It would be costly to provide a service like this if your car was likely to break down often. I get peace of mind knowing that my car is safe, and well looked after. We have owned 5 Volvos between us (my husband and myself). The last 2 cars we have had have been Volvo estates and we kept the previous car for nearly 10 years, having it serviced at regular intervals by Volvo dealerships and changed when we believed it was time to upgrade. That car had never let us down in the time we had it from new. Our current car is as good and we plan on keeping it until we feel it is time to change it. We would always go back to having a Volvo, as they are quality vehicles and there are few cars that meet our requirements for an estate. The car holds its value, is safe, comfortable, reliable and is wonderful to drive. Our car is paid for and therefore it is only the services and maintenance we need to pay for. It is important for us to have a car that is reliable and comfortable, as we travel from the midlands to Devon regularly. We have looked at the new V90 as it is slightly lower at the back than our V70 and we have a little dog who travels in the back. I believe she is safe in there but one thing that would make me very happy is to know that if we had an accident that she would be very safe, as she is our family and like a child to us. I know that most cars are built to protect the passengers but I would love to know that our four legged friends are also very safe in a vehicle of such quality and construction. I really wouldn't have anything else. – TMS Volvo Coventry

J.S - Coventry


I would just like to register my total pleasure in dealing with your staff. From Suki when I booked my car in for service earlier this month, for its service today and the VERY POLITE manner of your staff. I was treated with the up most respect by your service advisor Lee Parkin, a credit to your company. It was such refreshing change to be treated in such efficient manner, I will be telling my friends and family. Having been in business myself I know how important it is to have staff like you have. Please say a big thank you to them for me. – TMS Volvo Coventry

G.F – Dunchurch, Rugby, Warwickshire


All was up to the usual high standard. – TMS Volvo Coventry

J.P - Coventry


To be in the main building following the reconstruction. I was surprised that the staff maintained their high standard of service despite all the disruption around them. They were as polite ,cheerful and courteous as ever. – TMS Volvo Coventry

B.G – Cardiff, South Glamorgan


No fuss, took vehicle ahead of schedule so I could get to work on time. – TMS Volvo Coventry

K.B – Long Marston, Stratford Upon Avon, Warwickshire


Friendly reception. Efficient service. Good communication. – TMS Volvo Coventry

G.S – Coventry


Service staff very professional and car completed on time excellent service – TMS Volvo Coventry

M.R – Coventry


The staff are very friendly – TMS Volvo Coventry

A.B - Coventry


Courteous staff. – TMS Volvo Coventry

G.T – Kenilworth, Warwickshire


Collect and Deliver - all done for one – TMS Volvo Coventry

C.P – Kenilworth, Warwickshire


Wonderful staff. Nothing is too much trouble. Always excellent that is why I have been using you for 40 years! – TMS Volvo Coventry

F.B – Kenilworth, Warwickshire


Absolutely fantastic service, nice friendly staff. Could not have asked for better, outstanding, thank you so much. - TMS Volvo Hinckley

P.S - Hinckley


Pick up and collect vehicle from home and return when finished with a nice clean car. – TMS Volvo Coventry

B.W – Clifton Upon Dunsmore, Rugby, Warwickshire


Everything was undertaken as promised and on time. The pricing was clear and as ever, the service from TMS is excellent. – TMS Volvo Coventry

I.D – Southam, Warwickshire


Collection and return service & telephone contact to keep me informed were particularly good. – TMS Volvo Coventry

S.B – Hampton Lucy, Warwick


The vehicle was serviced to your usual high standards. Courtesy car was very necessary for me this time, and again you delivered. The staff are always courteous and very helpful. The vehicle is running very smooth. Thank you all once again. – TMS Volvo Coventry

R.M – Binley, Coventry


Very friendly man who came to fetch and return my car. I am very pleased with the service and the nice surprise of the sweets didn't go unnoticed. Loved that. - TMS Volvo Hinckley

H.C.D.K


Personnel very pleasant, work carried out efficiently and timely - all a good experience – TMS Volvo Coventry

A.J-W – Codsall, Wolverhampton


Just wanted to say 'thank you' to your colleague Richard from the Service Department who put my mind at rest when he kindly checked one of my tyres this morning . Annoyingly, I 'found' a pot hole, but I'm pleased to say that the scar on the sidewall of the tyre is just a cosmetic blemish and doesn't pose any threat. Expert advice much appreciated. - TMS Volvo Hinckley

C.F - Kirby Muxloe


Pleasant staff, instant attention, good knowledge and excellent service. – TMS Volvo Coventry

B,J.C – Cawston, Rugby


Quick and efficient – TMS Volvo Coventry

O.B – Kenilworth


From first contact to arrange service and MOT. I received efficiency, help and advice, this was very clearly given, and all the work carried out was of a very high standard with the final finish of the cleaning of my car. I am very satisfied with this high class service. Highly recommended. - TMS Volvo Hinckley

D.S - Hinckley


I feel you are not treated as a customer but as a friend. - TMS Volvo Hinckley

G.W - Leicester


Everyone was polite, efficient and clear about what they were doing. All this provided in an smart and pristine environment. - TMS Volvo Hinckley

D.W - Hinckley


The staff are always helpful & friendly. At the moment (with the work being carried out on the showroom etc), space is really tight at the dealership. One of the team took the time to retrieve my car from a tight parking spot as I’m too short to see the end of the bonnet (& don't have parking sensors). – TMS Volvo Coventry

H.P – Barby, Rugby, Warwickshire


My car was collected from my home and returned at the times agreed and a full explanation of work done was given to me verbally. I was very happy with the cost. I used the collect and return service for the servicing of my car and was very pleased and impressed with the efficiency of the process. On return all aspects of the service were explained to me in a helpful and friendly manner and the car was immaculate inside and out. – TMS Volvo Coventry

B.C – Rugby, Warwickshire


Friendly, efficient, requests noted and feedback provided. Car fully valeted. – TMS Volvo Coventry

P.G – Cubbington, Leamington Spa, Warwickshire


Having confidence in my contact to keep me informed and to access the whole resources the dealership should I wish specialist advice. (This was not needed, but on occasions whilst touring away from home has been most useful) – TMS Volvo Coventry

L.R – Solihull


Efficient and friendly from beginning to end – TMS Volvo Coventry

D.F – Leamington Spa, Warwickshire


Customer service is excellent. Friendly and knowledgeable staff. I have used this dealership for many years. It's the only one I have full confidence in. Nothing is too much trouble and as it's family run, they understand that a hassle-free experience for customers is key. I travel a round trip of 100 miles to visit this dealership. - TMS Volvo Hinckley

M.O


Normal excellent service and very accommodating to get the time slot that suited me re pick up and drop off. - TMS Volvo Hinckley

C.P


The service I have received is nothing more than outstanding, courteous and professional from start to finish. It gives you a great feeling of trust knowing your car is in the safest of hands. Cant thank you enough. - TMS Volvo Hinckley

K.K


Very friendly atmosphere and staff who are genuinely interested in making sure the customer is looked after. - TMS Volvo Hinckley

Mr & Mrs M.O - Ripley, Derbyshire


Collect car and delivery even though the garage is an hour away. – TMS Volvo Coventry

S.P-S – Sutton Coldfield, West Midlands


On time, courtesy car, ready when agreed. – TMS Volvo Coventry

K.J – Leamington Spa


Customer service was particularly good – TMS Volvo Coventry

B.C – Grendon, Atherstone, Warwickshire


I have been with TMS since about 1998 long before you went to Hinckley. I have always found that the service I get from you is done with a smile, when its face to face. The work required to be done on the car is never less than perfect, even an old one which I think was a 144 that I had when I lived in Bristol and then brought up here with me. My car looked superb when she came back last Friday, and drives superbly. Yes there will be another cake this Christmas!!! Kind regards to you all. - TMS Volvo Hinckley

C.M.M


This is some of the best customer service I have come across in years, staff are helpful and knowledgeable, in particular Lee Evans and the lady on reception made my visit welcoming. - TMS Volvo Hinckley

S.N


Polite, friendly service agent, who recognised me and had all the paperwork ready – TMS Volvo Coventry

M.S – Kenilworth, Warwickshire


Prompt service – TMS Volvo Coventry

N.S.K – Warwick


Lee on your service team was extremely helpful and courteous, answering any questions I had regarding the work being carried out and other services offered. The dealership is always spotless and comfortable, providing a nice environment whether dropping off or waiting with the car. - TMS Volvo Coventry

S.P - Coventry


Excellent service – TMS Volvo Coventry

M.C – Coventry


Everything done as it should have been – TMS Volvo Coventry

J.C – Rugby, Warwickshire


The support and communication that I have received from the service department is outstanding, Lee Evans kept my informed and was outstanding This is one of the best customer experiences I have had the pleasure to receive Upon arrival the atmosphere within TMS Hinckley is both professional and friendly. - TMS Volvo Hinckley

S.N


Every member of staff I met on my visit was helpful and friendly. Lee provided excellent service. Thank you everyone . I have no hesitation in recommending TMS to family and friends. - TMS Volvo Hinckley

R.D - Cheltenham


Excellent service. Good and clear feedback on work completed. Completed service ahead of commitment for turnaround time which I thought was already challenging. Thanks to the team. - TMS Volvo Hinckley

D.M


All went very well, and extremely fast, could not fault anything,, booking in car to my time off work helped so much, the work on the brakes was very fast, I bought the car new from TMS, and its the only place it goes for all its service, and any work required. Thanks so much. - TMS Volvo Hinckley

S.C - Coalville


On Tuesday my wife and I visited TMS Hinckley to have the service indicator reset on our current XC60 and left having effectively purchased replacement XC60 vehicle! We were due to go on holiday on Thursday (towing our caravan) but postponed departure until Sunday in the hope that the car could be fully prepared and with a tow-bar fitted - we actually collected the car on Saturday afternoon - an amazing turn round. We cannot praise highly enough the efforts of the TMS team, especially Josh in Sales and Richard in Service, in pulling out all the stops to make this happen for us to be able to proceed with our holiday. This is just another example of the first class service we have enjoyed by dealing with TMS Hinckley over recent years and we would never consider going anywhere else. Naturally we are absolutely delighted with the new car and wish to thank everyone involved for the superb service provided by TMS Hinckley. - TMS Volvo Hinckley

R&L.S


Friendly staff who are knowledgeable and helpful - great customer service. TMS and the staff are a fantastic advertisement for Volvo cars - they're customer service is exemplary. TMS Volvo Coventry

C.R – Coventry


Good communication that due to building construction, my vehicle will be taken to another branch. Aside from that service was excellent. – TMS Volvo Coventry

G.H – Rugby, Warwickshire


Booked in on time and ready serviced & valeted by time promised. – TMS Volvo Coventry

K.J – Coventry


Current building work taking place so car had to be taken to Hinckley. This was not a problem and the Service team seem to be coping well under the circumstances. – TMS Volvo Coventry

N.W - Coventry


Everything was done as it in an efficient manner – TMS Volvo Coventry

G.F – Coventry


The car was collected on time, the service and MOT was carried out and the car was returned, washed in a timely manner. I have no complaints. – TMS Volvo Coventry

B.K – Binley, Coventry


At short notice the garage bought my timings forward – TMS Volvo Coventry

S.P – Burbage, Hinckley


The friendliness of your staff. – TMS Volvo Coventry

R.T – Coventry


Friendliness and efficiency. They even mailed a sweater to me that I mistakenly left in the loan car. – TMS Volvo Coventry

I.W – Staverton, Daventry


Truly excellent service. I bought an ex-management car from Marshall in Peterborough. It was in need of service which should have been carried out before I took delivery. This was undertaken swiftly by TMS , as was the activation of the on call system. Needless to say, I am thankful not to have to depend on Marshall to service the car and am happy that TMS will receive my custom.

T.H


Always expecting me with paperwork ready. Friendly and helpful. Have the car ready at the promised time – TMS Volvo Coventry

J.A - Harbury, Leamington Spa


They just did a good job, kept me informed, returned the car same day after unexpected repair. All with pleasant service. – TMS Volvo Coventry

A.W – Coventry


Absolutely first class service with excellent communication from the service manager who took time to explain what had been found wrong with car and what had been done to rectify the problem. Full marks to Steve, who sold me the car, for taking time to enquire how I was getting on with vehicle. Well done TMS..you really engender customer confidence. - TMS Volvo Hinckley

I.P - Warwick


The customer service at TMS is second to none. Everyone goes out of their way to make the Volvo Experience an excellent one. Thank you. - TMS Volvo Coventry

C.F


Staff provided excellent service although working under disrupted conditions and completed work smoothly. Both service agents were outstanding I have a disabled child who makes any trips like this s challenge they did everything they could to make the process easier – TMS Volvo Coventry


No fuss – TMS Volvo Coventry

A.B – Coventry


My car was beautiful to drive and beautiful to look at after my service with TMS Hinckley. My only thought is I wish I had found them many years ago. I have had about 8 cars in the last 10 years new and used and I feel at home with TMS Hinckley and will use them for all my driving needs. Thank you all at the dealership for a very welcoming experience. - TMS Volvo Hinckley

V.C


The way in which you treat us as customers and our motors has and still is outstanding. You are second to nobody, you are out in the front, and this has been so since we first met very many years ago in Melton Mowbray, which is four
Volvos later. My girl although ten years old now came home looking first rate as though she was still new. Thank you. - TMS Volvo Hinckley

C.M - Coalville, Leicestershire


Very friendly and professional staff the delivery driver was very nice – TMS Volvo Coventry

J.H – Coventry


Customer service was particularly good – TMS Volvo Coventry

S.H – Queniborough, Leicestershire


Went out of the way to get our car repaired so we could go on holiday as planned. Thank you to all.

Mr & Mrs M - Market Harborough


Lee Parkin gave excellent service. He offered a solution to an issue I had to raise. – TMS Volvo Coventry

J.B – Coleshill, Birmingham


Pick up and drop back. Comprehensive service content included. Impeccable interior, exterior and engine compartment cleanliness. – TMS Volvo Coventry

J.H – Rugby, Warwickshire


Efficient and first class service despite the challenging issues with accommodation and parking. – TMS Volvo Coventry

S.B – Leighton Buzzard, Bedfordshire


Guys on service desk are 1st class. Greeted well and vehicle booked in, provided with a coffee while I waited. Service was finished early, contacted to collect. The guys ran through my service details, car was washed and valeted. Even tin of mints in my vehicle. Cant fault the service, please pass on to the two gents on service desk. - TMS Volvo Hinckley

L.T


Collected car, addressed all concerns I had about maintenance. – TMS Volvo Coventry

L.B – Cosford, Rugby, Warwickshire


Personal service was as good as always – TMS Volvo Coventry

A.G – Coventry


The dealings with the service department is a pleasure both Richard and Lee are accommodating and it seems that no matter what you ask Lee Evans his response is always positive and reassuring. I only have a Volvo car so I can deal with TMS having had several cars over the years. I have never had treatment as good as this. TMS service desk has very good can-do attitude. - TMS Volvo Hinckley

B.N


I would like to thank the front of house staff and the service guys in the background. I feel I'm driving a great and safe car that's been well looked after by all. So see you next year. Thanks again. - TMS Volvo Hinckley

D.J.S


Reliable Car collected and delivered – TMS Volvo Coventry

A.J – Coventry


Everything done on time, kept informed by pleasant and helpful staff. – TMS Volvo Coventry

L.A – Whatcote, Shipston On Stour


Service staff always make me feel special – TMS Volvo Coventry

M.P – Coventry


Efficient and caring staff making the whole experience pain free. I have had a Volvo for less than a year and I would not have any other car. Every time I get into my car I smile knowing that there is a great team behind me in support – TMS Volvo Coventry

J.G – Redditch, Worcestershire


Always found the TMS service to be very good and the car collection and return is very useful. – TMS Volvo Coventry

J.D – Rugby, Warwickshire


Pick up and return very efficient. Communications good. Car handed back clean and in order. – TMS Volvo Coventry

K.B – Leek Wootton, Warwick


I was very impressed with the level of customer service provided by Lee and will definitely continue to use TMS Hinckley in the future as well as recommending them to friends and family.

S.R


I would have no hesitation in recommending TMS Hinckley to family and friends. Richard communicated with me efficiently throughout my vehicles service and discussed all of the subsequent advisory work in great detail. An excellent service all-round (and cheaper than Sturgess). Thanks TMS! - TMS Volvo Hinckley

R.B


The level of service we receive is always above amazing. We live in London however, we always choose to drive 100 mile each way to TMS Hinckley just so your team can look after our cars. Thank you. - TMS Volvo Hinckley

L.B


Excellent service from all, collection, service and delivery was flawless, many thanks.

O.Z


I would like to express my thanks for the extremely professional service I received from yourselves in regards to the repairs carried out to my car. I was continually kept informed with the status of my car and you even put up with me calling on various occasions. I would certainly recommend anyone to use TMS. - TMS Volvo Hinckley

M.R


Overall the team was brilliant and the service received was outstanding. To top it off, I have just read my service booklet and i have received free roadside assistance as well!!! Thanks immensely. - TMS Volvo Hinckley

R.W


We like TMS because its currently represented by down to earth, honest staff with none of the pompous manner often associated with a premium brand dealership. - TMS Volvo Hinckley

S.C-L


Friendly and efficient as always. – TMS Volvo Coventry

C.T – Leamington Spa, Warwickshire


Customer care was excellent. – TMS Volvo Coventry

M.P – Little Wayward, Stafford


Collected within time stated. Cleaned and valeted to a high standard. Person and collected and returned car friendly and polite. Very satisfied - TMS Volvo Coventry

D.E – Warwick


A great service and customer experience, as always, the staff at TMS Volvo Hinckley were very helpful and accommodating. - TMS Volvo Hinckley

P.B - Leicester


Prompt, trouble free service and the coffee is not bad too! - TMS Volvo Hinckley

D.N - Leicester


Reception, communication and quality of service. Good advisory report. – TMS Volvo Coventry

R.B – Rugby, Warwickshire


Customer care. Very happy with the service and the train touches like the unexpected ride home on booking in. Like the people. – TMS Volvo Coventry

B.A – Coventry


The welcome from the staff upon arrival, always a pleasure to be greeted by Suki and all who helped make my visit a pleasure, from the coffee, the loan car, to the very reasonable charge for such god service. Thank you Alan Jackson – TMS Volvo Coventry

A.J – Rugby, Warwickshire


Collection of my vehicle from home. Excellent service. – TMS Volvo Coventry

M.P – Nuneaton


Good communication and service – TMS Volvo Coventry

T.K – Kenilworth, Warwickshire


friendly and helpful staff, good results. – TMS Volvo Coventry

G.D – Dunchurch, Rugby


Friendly efficient service – TMS Volvo Coventry

G.M – Ryton-on-Dunsmore, Coventry


Great team - polite and helpful. Everything felt very expensive with my monthly payment in advance and then the works carried out. – TMS Volvo Coventry

O.L-N – Mixbury, Brackley, Northants


Completed on time - no issues – TMS Volvo Coventry

H.L – Binley, Coventry


Excellent work and excellent customer service, attention to our needs, with great liaison. I am so glad to have found such a fantastic garage full of top professionals who value their work and always maintain the highest standards – TMS Volvo Coventry

I.B – Ravensthorpe, Northants


General professionalism and assistance of the staff. The staff were fantastic. - TMS Volvo Coventry

M.J - Southam, Warwickshire


Very helpful - TMS Volvo Coventry

P.H - Leamington Spa


The car was returned to me in excellent condition and it was obvious that all the necessary maintenance had been correctly done. The maintenance mechanics are a credit to Volvo and I would think that they are a major factor when it comes to replacing your existing car. Ian. – TMS Volvo Coventry

I.R – Coventry


I have been using TMS Volvo Coventry for many years and have always received outstanding customer service. All the staff are friendly and professional and I wouldn't go anywhere else for my vehicle repairs and servicing. – TMS Volvo Coventry

S.M - Warwick


Excellent staff and good communications during the day They were helpful and well informed – TMS Volvo Coventry

C.H - Coventry


All staff very pleasant and nothing too much trouble. Even helped me with a replacement number plate for my wife's car which is not a Volvo. – TMS Volvo Coventry

G.W – Kenilworth


Courtesy car provided....job carried out in the time-slot agreed – TMS Volvo Coventry

C.L – Kenilworth


Good value, collection from work, came back clean! – TMS Volvo Coventry

N.H – Knowle, Solihull


Everything from picking the car up on time, delivering it back making the payment went exactly to plan and was stress free. – TMS Volvo Coventry

M.K – Kenilworth


The helpful staff. TMS Coventry are an excellent dealership with pleasant helpful staff. My next vehicle purchase again will be from them. – TMS Volvo Coventry

D.C – Coventry


Punctuality, complementary collection & return of car. Communication, pleasantness & efficiency of staff. I feel that I am a valued customer of TMS and that all my requirements are willingly met by them. It is a pleasure to visit them. – TMS Volvo Coventry

M.G – Binley, Coventry


Collection and delivery are particularly good. – TMS Volvo Coventry

C.W – Coventry


Efficient service. Friendly staff. – TMS Volvo Coventry

L.J – Binley, Coventry


The Staff & Service. Please Keep it up. Truthfully from the time I purchased the car from the sales person Dean to my 1st Service I’m certainly Very Satisfied & Hope TMS keep up the Excellent Service not only to myself also other Customers. – TMS Volvo Coventry

P.B – Coventry


Such a friendly clean place and coffee is great. Keep up the good work guys, it's a brilliant dealership – TMS Volvo Coventry

M.T - Warwick


I appreciated the collect and return facility, the free valet and health check, the comprehensive annual service and update plus the welcome bonus of 12 months breakdown cover. Altogether a comprehensive package and excellent value for money from people I can trust.

L.D.S - Loughborough


Consistent excellent service and I feel my car is in good reliable hands.

A.P - Melton Mowbray


Its a pleasure to bring my car knowing it is going to be looked after and serviced by Volvo own technicians.

S.F - Coalville


Always helpful it’s a pleasure to have everything fully explained , and you’re staff give give me great service thank them all.

S.N - Melton Mowbray


I have been using TMS ( Frank Taylor) since the early 1990s, that says a lot about your service that you provide in that I keep coming back. The service experience is as always faultless from booking to the end, as my car is collected serviced and returned before I finish work gives no interruption to my day. Well done. Another nice touch was the video of my car being service, this was the first time I had come across this. Thank You. I will be back in the future.

A.T - Coventry


I have been coming to you for the last 6yrs and I have constantly had professional and helpful service from you - sadly I will no longer be coming to you as am moving down south and having to give up my beloved Volvo C30, but I would like to thank EVERYONE who has looked after me and my car over the last 6 yrs - you are an amazing company.

D.PM - Stratford-upon-Avon


If all companies gave customers the same service and courtesy as the staff at TMS the world would be a much better place to me they are a pleasure to deal with on all counts.

R.C - Tamworth, Staffordshire


The whole process from booking to delivery of my car after service was smooth and trouble free. – TMS Volvo Coventry

M.R – Thurlaston, Rugby


Great feedback and communication. I have had my Volvo for 4 years, the dealer in Hinckley has always provided exceptional service.

M.W - Hinckley


All round thoughtful efficient and customer centred.

A.J - Coalville


Just an overall excellent service. From them collecting my car to the return off my car in the afternoon and also the way I was spoken to on the phone was a feeling of confidence in the service I was receiving.

K.C - Nuneaton


Good all round service in all departments.

W.J - Broughton Astley, Leicester


The staff were superb. They're the best I've dealt with.

N.F - Bedworth, Warwickshire


I am always treated well by Richard on the Service Desk and Moira on Reception. In general the staff at TMS Volvo Hinckley always do their best to help you!

D.V - Coventry


Very helpful, kept me fully informed as to progress whilst I waited. Detailed explanation of work carried out. Very friendly staff – TMS Volvo Coventry

T.S – Rugby


Before taking the car back home, the service manager willingly explained some of the more technical aspects of the car that were still puzzling me. He did not once make me appear foolish. – TMS Volvo Coventry

A.B – Bedworth, Warwickshire


So easy to drop my car off, lovely and professional staff and once car was ready for collection everything was explained to me really well. – TMS Volvo Coventry

E.B – Nuneaton


It is always a pleasure to bring my car in for whatever reason is needed. Everyone is friendly and polite, the manner in which I am dealt with is with concern and nothing is too much from being offered regular drinks through to the return of the car in an immaculate condition. One small touch I find nice is the note hanging from the rear view mirror apologising for the seat having been moved, thoughtful. Thank you.

D.F


The whole package from initial contact to arrange the work. The helpful, courteous nature of all staff I had contact with. The booking-in service. The updates and progress reports during the work. Finally the standard of work itself and the state of my vehicle when I collected it. Pricing was fair and the follow up service was second to none.

D.M - Nuneaton


Good fast turn around. Car very clean and pickup on all essential and option maintenance that is needed to keep my Volvo going. – TMS Volvo Coventry

P.A – Willesborough, Kent


Fantastic customer service – TMS Volvo Coventry

A.S – Binley, Coventry


Nothing Everything was fine as usual – TMS Volvo Coventry

A.W – Sibbertoft, Market Harborough


Good customer service, with a fault issue dealt with. – TMS Volvo Coventry

B.A – Nuneaton


Courtesy car arranged efficiently, kept informed throughout – TMS Volvo Coventry

K.R – Leamington Spa


Collected car on time kept me informed of progress and returned promptly – TMS Volvo Coventry

B.Q – Nuneaton


Chris was fantastic. Very honest, fast and flexible! Outstanding customer service – TMS Volvo Coventry

R.P – Southam, Warwickshire


I am often asked why drive 29 miles from home to have your car service. Simple when you experience exceptional service I will keep going back. - TMS Volvo Hinckley

D.B - Loughborough


Although arriving late there was no problem with Lee, and the service was carried out speedily. A special word about Lee it was a pleasure to deal with him, nothing too much trouble and obliged with trip into the town and back during the service. He appeared knowledgeable about Volvo cars (not always the case in some garages) even talking about items that were not part of the service. I was also pleased with Volvo's approach that if the vehicle mileage is lower then the cost is less. - TMS Volvo Hinckley

G.W


The whole experience is first class, every member of staff I had dealings was helpful, courteous and knowledgeable. I like the fact that I could see through to the garage. My car came back immaculate, the cleaning job was excellent and I like the touch where an apology note is hanging from the rear view mirror with regard to seat position, thank you. - TMS Volvo Hinckley

D.F


Staff are very polite and helpful. Plus I had a courtesy car. – TMS Volvo Coventry

L.T – Coventry


I have used TMS Hinckley for a number of years having my car serviced twice a year due to the mileage I do. I usually deal with Chris Steward who has provided an outstanding customer experience for me and when I have spoken with other staff they are always so helpful. Thanks you TMS. - TMS Volvo Hinckley

H.R - Daventry


I asked if my car could be returned to me at home by 3pm as I had a long drive to an evening appointment. My car was returned at 2.10pm. Brilliant, thank you. – TMS Volvo Coventry

M.A – Napton, Southam


Suki excellent service and the rest of the team. – TMS Volvo Coventry

M.S – Frankton, Rugby


Customer service was particularly good. – TMS Volvo Coventry

C.B – Hatton Park, Warwick


I would say it was outstanding, I arrived early, so my car went for its wash and clean, saving me time. The service and MOT were carried out very fast, and efficiently. I was given advice on further work required if I wanted it doing, and the bill was less than originally quoted. The car looked sparkling, and I'm sure it seemed more responsive on the way home. Thanks so much. - TMS Volvo Hinckley

S.C - Coalville, Leicestershire


Suki and the service team are so helpful – TMS Volvo Coventry

S.I – Eathorpe, Leamington Spa


Excellent staff and service completed on time – TMS Volvo Coventry

M.G – Rugby


Customer service was particularly good – TMS Volvo Coventry

D.P - Coventry


From beginning till the end. I like work with TMS Coventry Volvo. – TMS Volvo Coventry

L. D-S - Coventry


Easy to book. Good reminders. Friendly reception. Good courtesy car. Car ready early. Cleaned very thoroughly - I have nothing but praise for the service I received. – TMS Volvo Coventry

E.L – Long Buckby, Northants


Easy to book. Good reminders. Friendly reception. Good courtesy car. Car ready early. Cleaned very thoroughly - I have nothing but praise for the service I received. – TMS Volvo Coventry

E.L – Long Buckby, Northampton


Very efficient and professional from the booking of my service, on time car collection and returned to my home in reasonable time all clean and shiny. – TMS Volvo Coventry

D.C – Coventry


The staff were very attentive and exhibited extremely high levels of customer care. They were proactive in securing a financial contribution from Volvo for the replacement of a faulty air conditioning compressor which was just out of warranty. As always, an excellent level of service was provided by Lee Parkin and Suki Kandola. – TMS Volvo Coventry

C.S – Woodseaves, Stafford


Good interaction on phone when booking. Vehicle collected and returned as agreed. Polite and efficient service. Available at a time that suited me. Nice to see that TMS customer service at Coventry is as good at our experience at Hinckley – TMS Volvo Coventry

H.P – Uttoxeter, Staffordshire


Staff welcome, courtesy car with sufficient fuel, fair pricing for works undertaken – TMS Volvo Coventry

J.W – Nuneaton


Collected car on time and delivered back on time, well valeted – TMS Volvo Coventry

M.S – Binley, Coventry


The service advisor Lee Parkin was outstanding in every way, a credit to TMS. Lee Parkin is an outstanding member of your team and is all about customer service, it is always a pleasure to deal with him and you just know you will get looked after, great guy who does a great job, TMS is a wonderful dealership and I have brought many cars from them, keep up the great work. – TMS Volvo Coventry

E.P – Coventry


Over the years TMS has grown from a small family size business into one of the leading Volvo dealers in the country. Despite the large size of the TMS group it still maintains its small and personal feel. The dealership is well maintained. the staff are well presented. All areas of the dealership are clean and there staff and friendly and approachable. No one likes spending money to maintain a car but at TMS you come away feeling it was money well spent. Thank you to all at TMS. - TMS Volvo Hinckley

P.T


The service team are exceptional, nothing seems to be to much for them. I always feel satisfied on leaving. This time I have to say they excelled in every way. - TMS Volvo Hinckley

B.N


I was blown away by the professionalism and care taken, from the moment the car was parked to the time the keys were handed back. The level of knowledge from the counter staff was exceptional, and the fact you can view the workshop from the seating area adds a level of reassurance that adds to the transparency of the experience. Brilliant. - TMS Volvo Hinckley

C.A


The service team are all outstanding. They are always ready to help and always keep you on the road with a courtesy car. I have just recently changed to a new Volvo, it's my second car now and it's down to the excellent service the team give they are a credit to TMS – TMS Volvo Coventry

K.K – Coventry


Care, consideration, workmanship, professionalism and being made to feel a very valued customer by you reception staff. – TMS Volvo Coventry

R.R – Bulkington


Level of care from Ray in the service department was outstanding. I would like to congratulate everyone at TMS Volvo Coventry for their friendless and in particular Ray for going the extra mile with regards to service. Keep up the great work.– TMS Volvo Coventry

S.B – Caldecote, Nuneaton


Great customer service – TMS Volvo Coventry

J.S - Coventry


Very efficient and trouble free. – TMS Volvo Coventry

C.W – Barby, Rugby


No issues, no drama, no attempt to sell additional products or services. – TMS Volvo Coventry

K.B – Long Marston, Stratford Upon Avon


The staff were friendly and helpful. – TMS Volvo Coventry

A.B – Coventry


Everything was fine and of a very high standard – TMS Volvo Coventry

S.L - Rugby


Efficient, polite, checked records to save me money. – TMS Volvo Coventry

S.M – Priors Marston, Southam


I don't know. The car is old, it runs perfectly and always start at the turn of the key. I could take it elsewhere and get it serviced for less than you charge, but I trust you to do the job. I trust your expertise. – TMS Volvo Coventry

O.B – Coventry


Well organized – TMS Volvo Coventry

N.R – Coventry


Staff attitude, ease of transfer of car to and from garage. Always get brilliant attention from TMS – TMS Volvo Coventry

F.B – Kenilworth


Very friendly and professional – TMS Volvo Coventry

I.A – Wolston


I was very pleased with the service I received and do not think anything could be improved – TMS Volvo Coventry

B.W – Rugby


Service was first class, reception friendly and welcoming, work carried out efficiently and timely, communication clear , everything explained to me (and the coffee was first class). – TMS Volvo Coventry

A.J-W – Wolverhampton


Lee dealt with my service and he was extremely knowledgeable, friendly and chatty and very informative. I had some queries about products I was thinking about purchasing for my bike and Lee was able to answer them straight away - lovely chap. I was given a replacement car whilst mine was serviced and usually this can take a time to arrange but this was not the case at TMS Volvo. I also love that my car has been cleaned inside and out! Thank you. - TMS Volvo

K.O


I don't know. The car is old, it runs perfectly and always start at the turn of the key. I could take it elsewhere and get it serviced for less than you charge, but I trust you to do the job. I trust your expertise. – TMS Volvo Coventry

O.B


Coventry Customer care in all departments was and continues to be exceptional – TMS Volvo Coventry

A.B – Warwick


Very helpful staff, kept me informed of progress. Loan car was made available – TMS Volvo Coventry

H.M – Rugby


Everyone I spoke to was very helpful. – TMS Volvo Coventry

J.T – Kibworth Harcourt


Usual excellent service. Work done on time. Car returned on time and very clean – TMS Volvo Coventry

A.L – Warwick


Good in and out in no time – TMS Volvo Coventry

D.M – Coventry


THE WELCOME I get, everything is done as and when promised, couldn't be better. They even smile as they take your money!! over all exceptional service and value. – TMS Volvo Coventry

B.A – Coventry


Staff always outstanding, helpful courteous and always ensure they provide excellent service – TMS Volvo Coventry

M.E – Coventry


Everything including the loan car TMS supply a free loan car and I was given a nearly new XC60 which was very pleasant. I have owned a Volvo for the last 28 years starting with a 240GL, and have been pleased with them all, and am unlikely to move to another make in the foreseeable future. – TMS Volvo Coventry

I.E – Daventry


Professional, good value for money, excellent customer service, very quick turn around and vehicle delivered in a clean condition – TMS Volvo Coventry

P.G – Coventry


Car was collected & returned on time. Very good valet carried out on car as part of service. – TMS Volvo Coventry

R.W – Stockton, Southam


My car was serviced and the MOT carried out as requested. My car was then washed and valeted to a high degree as always. – TMS Volvo Coventry

B.K – Binley, Coventry


I was happy with everything Sorry, I cannot think of anything to say – TMS Volvo Coventry

P.T – Coventry


Very little. I particularly commend the young lady who picked up and returned the car - very clean. – TMS Volvo Coventry

R.K – Coventry


Options for making the appointment, I chose via the phone, and spoke with Ray Daulphin, he was very polite and helpful, arranging for my car to be collected. When the car was in for the service, I was updated by the service manager, who also managed to get me a favourable price on replacement tyres. – TMS Volvo Coventry

A.J – Rugby


Good customer relations excellent friendly staff – TMS Volvo Coventry

R-J.B – Nuneaton


Attitude of staff was particularly good – TMS Volvo Coventry

B.M – Leamington Spa


Customer service. I was welcomed, kept informed and the car was ready when expected. Great experience ! I'm looking forward to dealing with TMS Coventry again. Hopefully to arrange another new car They are always welcoming and helpful. – TMS Volvo Coventry

M.C – Daventry


They are a very helpful, respectful team who don't mind, indeed enjoy, looking after the older vehicle as much as they do the younger ones! My Car is not in the flush of youth but I'm treated with the same respect as if I had just bought it from the showroom. They are all very friendly and extremely professional. And, they did me a great deal on the price of the work as well! – TMS Volvo Coventry

T.G – Wellesbourne, Warwick


The service department kept me well informed of the progress and explained in depth what had been done to my car. Very professional and caring. Nothing was too much trouble. I work for a car transport company delivering to dealers all over the country for different manufacturers. Nearly all dealers are helpful but I have watched the way TMS treat everyone who walks through the door with utmost respect and courteous manner. Nothing is too much trouble and I have found that the staff never pull any punches and are totally honest. Thank you. Can't wait to update my car later this year. – TMS Volvo Coventry

S.P – Coventry


The level of service was particularly good. – TMS Volvo Coventry

C.B – Coventry


excellent service from booking until picking the car up. very friendly and professional staff – TMS Volvo Coventry

S.Z – Long Buckby, Northamptonshire


Willing, Helpful Staff – TMS Volvo Coventry

A.T - Coventry


Customer service is outstanding – TMS Volvo Coventry

P.S – Kilsby, Warwickshire


customer care reception time taken workmanship were particularly good – TMS Volvo Coventry

P.B – Coventry


They collected and returned the car - no hassle. They were friendly and communicative. The car felt better afterwards. It was returned in excellent condition. – TMS Volvo Coventry

A.W – Coventry


Very good service by all personnel that I was in contact with. Will definitely recommend to others. – TMS Volvo Coventry

C.G – Coventry


Welcoming and polite staff that seamed sincere in wanting to help – TMS Volvo Coventry

M. R-J - Banbury


Timely, thorough and well executed work at the right price – TMS Volvo Coventry

A.B – Kenilworth


The friendly and helpful staff, who discuss clearly the work to be done both before and after the job. Also the collection and delivery service is most helpful, and the car came back looking like new. – TMS Volvo Coventry

A.P – Rugby


Courteous and prompt – TMS Volvo Coventry

C,L.A – London


Friendly staff Chris Parkes – TMS Volvo Coventry

B.A – Nuneaton


They answered all of my queries promptly and were very personable so I never felt anything was too much trouble. Having purchased a number of cars, in the past, from different manufacturers this was by far the best experience. I would certainly take my car back there when its due for a service even though it isn't my local garage. – TMS Volvo Coventry

L.P – Coventry


Customer service given by Suki was particularly good – TMS Volvo Coventry

M.O – Allesley, Coventry


Can't honestly think of anything you could have done better, other than cut my lawn when you collected my car! But that's about it. I continue to use the Main dealer for my service, mot and maintenance needs. I consider it excellent value, and consider it short sighted to take the vehicle anywhere else. – TMS Volvo Coventry

D.B – Corley, Coventry


Friendliness and patient attention to detail. – TMS Volvo Coventry

A.S – Wellesbourne, Warwick


Accommodating staff. - nothing too much trouble. Very warm welcome by receptionist – TMS Volvo Coventry

B.J – Coventry


Very attentive staff received all the attention needed in a relaxed and professional way – TMS Volvo Coventry

G.M – Coventry


Staff very good and polite and service carried out to my satisfaction. – TMS Volvo Coventry

P.S – Coventry


Courtesy and attention to detail the staff are aware of personal wishes and always implement them – TMS Volvo Coventry

P.W – Leek Wooton, Warwick


Quoting good price for service and friendly staff within the branch – TMS Volvo Coventry

K.G – Banbury


The car was picked up and delivered back to me, the service was carried out to my expectations and the standard of the valeting was exemplary. – TMS Volvo Coventry

B.O – Warwick


Booking online was acknowledged, offered coffee while I waited and magazines to read. Car was washed and vacuumed. Salesman (Dean) who sold me the car came to talk to me which was really nice. – TMS Volvo Coventry

A.L – Coventry


Lift to town, friendly staff, cleaned my car – TMS Volvo Coventry

L.F – Buxton


Service reception is exceptional and the car was returned promptly in a good cleaned condition. – TMS Volvo Coventry

P.B – Coventry


Friendly staff. Very helpful and polite – TMS Volvo Coventry

R.L – Rugby


Customer service when booking a Saturday service and MOT with courtesy car. Speed of service with car wash and valeted interior. Value for money. – TMS Volvo Coventry

S.B – Leighton Buzzard


Friendly staff, quick and straightforward service – TMS Volvo Coventry

D,V-S – Rugby


The consistent efforts by your service representative - Suki Kandola were excellent and she efficiently expedited a 3rd party warranty issue. This was much appreciated and, together with the positive outcome from the workshop staff was a credit to TMS – TMS Volvo Coventry

J.D – Rugby


1st class – TMS Volvo Coventry

A.M – Leamington Spa


Car collection, car valeting, easily understood account The car was in showroom condition when returned. This experience was to the standard which I have come to expect from this Volvo dealership – TMS Volvo Coventry

J,N.B – Willoughby, Rugby


Pick-up and delivery by friendly driver – TMS Volvo Coventry

T.M - Coventry


From booking my vehicle in to its return all staff were polite and very friendly – TMS Volvo Coventry

J.H – Coventry


Helpful service technician, fixed problem with emissions not dealt with successfully by Volvo Solihull. – TMS Volvo Coventry

S.S – Dorridge, Solihull


All of it, personal service, great collection driver, excellent mechanics, TMS always go the extra bit, excellent – TMS Volvo Coventry

I.B – Ravensthorpe, Northampton


They picked my car up and then brought it back to my home and was in contact with me throughout the day concerning anything that needed to be done plus the car had been valeted for me also which was a lovely surprise. – TMS Volvo Coventry

S.G – Stonesby, Melton Mowbray


The carried out an annual service on date, time I requested. Provided a new good spec courtesy car and finished the service at the time I requested. I have used TMS Coventry for over 36 years and they have always provided an excellent service. – TMS Volvo Coventry

C.T – Cawston, Rugby


Pleasant helpful staff. TMS are the only car dealership I have ever dealt with who treat the customer the same after a sale, as they treated them before a sale. – TMS Volvo Coventry

D.C – Coventry


Staff attitude and time taken. Staff very pleasant on phone offered alternative to getting car to dealership. – TMS Volvo Coventry

C.W - Coventry


My car was serviced and MOT tested earlier today. As usual your staff were a model of courtesy and consideration, both at the time of booking and today. Please pass on my thanks to your receptionist (Moira), Chris Steward on service reception, and Alec Twidale who has carefully looked after my car in the past.

C.P - TMS Volvo Hinckley


Everything worked as planned in terms of pick up and return of the vehicle. Was kept informed throughout and advice given on upcoming works that may be required. Always polite and courteous. – TMS Volvo Coventry

C.B – Dunchurch, Rugby