TMS Volvo Aftersales Testimonials


Here at TMS we realise that our customers are as special as the cars they purchase. Not everyone appreciates true quality. Not everyone is careful enough to consider all the real virtues of a car before they buy. For the people who choose TMS, our total aim in life is to continue to justify that decision by providing the finest support services that we and our brand partners can devise.

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Please see some comments from our customers below:

Car was collected when it came back it had been valeted and looked very smart the person who collected it and returned was very polite and good mannered. - TMS Volvo Coventry

J.M - Rugby


Everything properly completed. Small extra items carried out at no cost. Car returned perfectly clean inside and out. Who could ask for anything better. - TMS Volvo Coventry

R.T - Rugby


Satisfied customer for many years, both for sales and maintenance. - TMS Volvo Coventry

I.J - Rugby


Lee could not have been more kind and helpful. Thank you for a wonderful service. - TMS Volvo Hinckley

S.K


Excellent, I was kept me well informed. Great to see new faces are clearly being well inducted to TMS standards and process. I have great respect for the TMS teams led by Lee Parkin. A man who epitomises the successful marketing mantra know your customer. Thanks and best wishes. - TMS Volvo Coventry

P.N


They just don't make Customer Service like yours anymore sadly. My experience from walking through your door and driving away feeling confident you have my back is really a wonderful feeling. In lockdown I called in as an urgent matter my mirror smashed into tiny pieces, a stone hit it. Staff assured me and then half hour later I drove way with my new sparkly mirror, thank you Guys. Effortless service. I am booked in for a Service /MOT and wont be going anywhere ! You re all truly amazing. - TMS Volvo Coventry

M.D


Excellent. Really courteous and helpful. - TMS Volvo Coventry

E.J - Coventry


The work was done promptly while I waited in a comfortable chair, socially distanced from any other, drinking a cup of coffee. This is the service which I have learned to expect from this dealership. I have dealt with successive Volvo dealerships on this site over a period exceeding 40 years . All have been helpful but TMS is the best of them all. - TMS Volvo Coventry

D.H - Coventry


Very efficient, staff pleasant and friendly - TMS Volvo Leicester

J.G - Leicestershire


First class service, quality loan car, and free recover for a year, absolutely brilliant. - TMS Volvo Coventry

R.C - Derbyshire


Excellent customer service. Absolutely beautiful courtesy car. Car was fully explained to me thoroughly. Lovely experience and Covid precautions were covered. - TMS Volvo Coventry

S.S


Friendly staff , good price for service and loan car offered with no delay. - TMS Volvo Coventry

S.H - Hampton In Arden


Always friendly and helpful. They are prepared to spend time investigating and finding solutions to problems. They pick up and deliver my car back to me, always on time and cleaned and valeted. Great garage! - TMS Volvo Leicester

I.G - Kibworth Harcourt


T.M.S. is the best main dealer of any manufacturer I have dealt with. - TMS Volvo Coventry

D.S - Warwickshire


Work carried out promptly as always. Kept updated on progress of work. - TMS Volvo Leicester

D.K - Glenfield


Always treat customers really well. arrived on time to collect car, explained work carried out then delivered car back at arranged time. - TMS Volvo Coventry

J.L - Kenilworth, Warwickshire


Work carried out on time, service team kept me informed of any extra worked required. Service team were excellent. - TMS Volvo Coventry

R.J - Coventry


Highly recommended for anyone wanting to buy a Volvo. - TMS Volvo

C.P - Warwickshire


Outstanding service and car in tip top condition at collection. VERY WELL DONE T.M.S. - TMS Volvo Hinckley

D.S - Leicestershire


The whole experience went like clockwork, very pleased. - TMS Volvo Coventry

P.W - Sutton Coldfield


All of your staff act in a manner that is helpful and in my case I was able to bring my husbands car in for service early at a time which suited someone being able to collect me. Moira on reception through to all in your service team were all very professional and efficient. I must compliment the garage on your Covid-19 precautions too, they are the best I have seen. Thank you all. - TMS Volvo Hinckley

A.B - Broughton Astley, Leicestershire


We have always been happy with the maintenance service of TMS, no problems so far. TMS are fortunate to employ Suki a remarkable and welcoming representative for their company. We have every confidence in her advice and helpful nature. That’s why it’s a pleasure to deal with TMS. - TMS Volvo Coventry

R.K - Coventry


Friendly and efficient. - TMS Volvo Coventry

I.M - Warwickshire


I’ve used TMS Coventry for over 20 years. They’ve always been friendly, helpful and efficient. There’s a price to pay for that, but I think it is good value for money. - TMS Volvo Coventry

R.S - Warwickshire


Brilliant service always friendly. - TMS Volvo Coventry

C.P - Warwickshire


Great service and friendly and professional team. - TMS Volvo Hinckley

J.O


Mr Parkin’s swift service exemplifies the reason why I have driven Volvos for the past 15 years. I was thoroughly impressed with his professionalism and quality of service to the customer and felt it only necessary that I write to you to express my sincere thanks to him and his team for an excellent service.- TMS Volvo Coventry

R.B - Hampshire


Extremely satisfied with all the services provided by TMS - especially the Home Collection and Return, service given my current medical circumstances (i.e. unable to drive at present). And, might I add, not only were the actual Service & MOT procedures carried out efficiently and thoroughly (including telephone as well as written feedback, with all requested documentation signed ) but also the whole process of setting up a Service Plan for my newly-acquired vehicle (many thanks to Laura Leeson) - TMS Volvo Hinckley

M.S


I have never had problems with my cars serviced by them. After each service they warn me of likely repairs next year. The front office staff are always very polite. - TMS Volvo Coventry

O.B - Coventry


Kept advised and everything explained clearly. Very polite. - TMS Volvo Coventry

M.W - Henley in Arden


Always welcoming and very thorough. Very polite and efficient. - TMS Volvo Coventry

C.S - Warwickshire


Friendly, helpful and reliable, the staff make it feel like a very personal service. - TMS Volvo Coventry

W.B - Warwickshire


Very friendly & aware of social distancing. Well organised. - TMS Volvo Coventry

P.T - Coventry


Returned to me like new, wonderful - TMS Volvo Hinckley.

D.D


Top marks for wonderful service and punctuality. Wonderful service. - TMS Volvo Hinckley.

J.M - Nuneaton


First class service ,could not have been more helpful, everything explained of what was done & will require attention next year & when with prices. - TMS Volvo Hinckley.

N.N - Atherstone


Been buying Volvos from current TMS and its predecessor in Melton Mowbray all with Len Hallows at the helm for nearly 40 years and never had a negative experience! - TMS Volvo Hinckley.

M.T - Melton Mowbray



As always we were well looked after on our visit. We felt safe in the surroundings with all the safety precautions that were in place. The work was carried out efficiently and to a high standard and the car was returned to us clean and tidy. All details of the service/MOT were explained clearly to us. Once again, thank you for your service. - TMS Volvo Hinckley.

D.K


It is coming on to 20 years how old now. Thank you for all the hard work. You have done a great job on the service and she drives as good as she looks on the outside. - TMS Volvo Hinckley.

G.J


Excellent services provided all along. Very friendly and always with the customer's interest in mind. - TMS Volvo Coventry

D.C - Birmingham


Always a friendly service, and work completed in estimated time (despite me arriving late!). Thanks - TMS Volvo Hinckley.

T.W


Excellent service as usual plus very impressive covid protection precautions with your collect and return service. - TMS Volvo Hinckley.

T.W


Very efficient. Team member (Laura) friendly, helpful, knowledgeable.Great to get car back cleaned as well as serviced, and knowing all software updated. Very good also to know have Volvo Assistance for another year .Many thanks. - TMS Volvo Hinckley

A.T


Best Volvo dealership I've used. I wouldn't go anywhere else. Excellent service, always courteous and efficient. Well worth the long drive to this dealership - TMS Volvo Hinckley

M.O - Belper, Derbyshire


Superb customer service and quality work. - TMS Volvo Coventry

D.B - Rugby


Friendly, professional service. - TMS Volvo Coventry

C.R - Coventry


Easy check in and out. Work done, car left clean and kept informed of progress. - TMS Volvo Coventry

R.C - Hinckley, Leicestershire


Being a business owner I know the importance of repeat business from valued clients. I was very impressed with your 'frontman' Nathan in the way he explained works to be done . He in my opinion went over and above when taking me to my car and explaining a few things I was not certain about with this model ( Thank you Nathan ). We will of course be only too happy for TMS to carry out further works and servicing to our car. Thank you. - TMS Volvo Hinckley.

R.C


Nathan was very attentive and phoned me twice as he said he would. Excellent service by workshop mechanics. - TMS Volvo Hinckley.

J.S


The technicians and service team are fantastic - friendly, professional and efficient! Thank you to Suki, Lee and Connor. - TMS Volvo Coventry

C.R


After 13 years your service continues its high standard, always very pleased with work carried out, and the friendly and efficient service from the staff, especially Suki and also the collect and delivery man. - TMS Volvo Coventry.

M.H - Warwickshire


Excellent friendly service, all pricing and work as promised. All staff great as usual. - TMS Volvo Coventry

M.K - Northamptonshire


Excellent service, always courteous and efficient. Well worth the long drive to this dealership. Best Volvo dealership I've used. I wouldn't go anywhere else. Open and honest pricing, and I trust the dealership to do the work properly. - TMS Volvo Hinckley

M.O - Belper, Derbyshire


Top class service & welcome unexpected discount. - TMS Volvo Coventry

P.J - Northamptonshire


Excellent service, stress free, excellent communication, friendly and helpful staff. Good Covid security measures. - TMS Volvo Hinckley.

S.S


Very efficient and nice people to deal with.

P.C - Huncote, Leicestershire


Hayden at TMS Hinckley was a pleasure to deal with, from initial phone call, through purchase and follow-up. First class service, thank you. TMS Volvo Hinckley.

G.S - Wiltshire


Excellent from the initial phone call to the completion of the service. Customer relationship is outstanding. Keep it up. Thanks

C.W


Very professional great experience

J.P


Despite my car being uneconomical to repair after a breakdown, the team at TMS Coventry did all they could have to keep me informed and updated with progress of the diagnosis and possible options for a mechanical fix. The customer service provided is not only knowledgeable and technically professional but also caring and supportive of the customer facing uncomfortable decisions to make. An outstanding team of people. Thank you. - TMS Volvo Coventry

S.B


Thanks to everyone in the service team. My car was serviced, MOTd and cleaned to an excellent standard. TMS are an excellent dealership - highly recommended.- TMS Volvo Hinckley.

M.O


The service you provide is exceptional, Thank you. - TMS Volvo Hinckley.

S.L - Leicestershire


I have used TMS Hinckley for quite a few years now and have absolutely no hesitation in recommending them they are brilliant in every aspect . I am now moving away from the area and unfortunately will be too far away to get my Volvo serviced there - so I hope my new Volvo agent will be just as good - but I will miss the tin of mints !! If ALL your agents are the same as TMS Hinckley then I don’t think there can be any more improvement! Very sad to be leaving them after so many years. - TMS Volvo Hinckley.

D.M - Hapton Magna, Warwickshire


Lee Evans and all the service staff are really helpful and nothing seems too much trouble. Excellent, as a customer you feel cared for appreciated, such a rare thing these days. Car comes back in excellent condition, really clean and the TMS mints is a really nice touch too. From my side you are doing everything well, due to that, we have purchased a car from you this week, this is because of the excellent level of service we have received. - TMS Volvo Hinckley.

S.N - Narborough, Leicestershire


The video emailed to me explaining the work being undertaken on the car was excellent. Whilst the car did not need any major work undertaking , I’ve no doubt that this would have provided for a better understanding had new parts such as brake pads or tires been needed. Thank you for the service provided and stay safe. - TMS Volvo Hinckley.

S.O- Leicester


Collected and returned by a very polite young man. The car was immaculate and I was informed that everything had been sanitised. - TMS Volvo Hinckley.

C.D - Leicestershire


Very smooth process. The technician handled everything in a very good manner. - TMS Volvo Coventry

B.H. Rugby, Warwickshire,


Very efficient and helpful. Could not have received better attention.- TMS Volvo Hinckley.

N.B - Coalville


First class service, contacted yourselves with an issue with the AWD. You arranged for the car to be looked at within two days, ordered the parts and repaired it two days later. I could not have asked for a better service. - TMS Volvo Hinckley.

N.N


As always superb service from the booking to the return of a sparkling clean car to my home location. This is why I have used TMS for over 16 years to purchase and maintain my Volvo cars! - TMS Volvo Coventry

L.A - Warwickshire.


An amazing friendly family run business. All staff, at all levels, are friendly and nothing is too much trouble. First class service from polite courteous staff. - TMS Volvo Hinckley

K.C - Leicester


Good service. Very helpful. - TMS Volvo Hinckley

A.M - Leicester


Well trained staff. - TMS Volvo Leicester

T.M - Oadby, Leicestershire


Pick up and drop off makes such a difference. Wash and Hoover makes my life easier! - TMS Volvo Coventry

S.N - Coventry


Pleasant staff. Excellent surroundings. Clean car, Service appears to be done properly! - TMS Volvo Coventry

A.W - Coventry


All good customer service. Always is. - TMS Volvo Hinckley

R.J Lutterworth, Leicestershire


Always done to high standard and you always update me as the service progress. The person behind the desk always take the time to explain what is needed and what was repaired or replaced and what to expect on the next service. You always give an amazing and personal service. I trust you fully with buying and servicing my cars. - TMS Volvo Hinckley

L.B - Borehamwood, Hertfordshire


Recognising the difficult circumstances of working whilst Covid 19 is present, the dealership is taking all reasonable steps to ensure the safety of staff and customers. Whilst the interaction between staff & customer is somewhat different, the staff continue to provide a friendly supportive service. - TMS Volvo Hinckley

G.S - Leicestershire


Great Service once again from Brad at TMS. Great dealership, nothing is ever too much trouble from the sale of the car to servicing and MOT every year. I would not hesitate to recommend TMS. – TMS Volvo Leicester

V.C - Leicestershire


Great service with the facility of a courtesy car. Thank you. – TMS Volvo Coventry

A.F – Long Itchington, Southam


I drive all the way from London (100 miles each way) to service our cars at TMS. so that is an evidence of how much I value your service. Thank you. – TMS Volvo Hinckley

L.B


I can't fault the service received. Booking process excellent, service completed whilst I waited and explanations given and follow up video appreciated. Reassuring Covid 19 precautions taken and felt safe. Top class well done to all.. – TMS Volvo Hinckley

C.P


Friendly, helpful and very efficient. Made everything very safe in these difficult times. Very high standard of vehicles knowledgeable and friendly staff that made the whole experience extremely pleasurable. – TMS Volvo Hinckley

P.G – Swadlincote


Very pleased with the customer service. Good communication in all mediums, SMS, email and face to face. While it's on the wrong side of town for me, arrangements made at my convenience. Both written and verbally explained face to face and initially by phone. – TMS Volvo Coventry

J.B – Coventry


Great service car was cleaned and polished and a tank of fuel repair carried out perfectly and clear explanations given. Brilliant very helpful had to return due to Volvo recall. So far excellent Recall completed exactly on time. Told exactly what was being done. Nothing to add the person at the service desk was very helpful and friendly – TMS Volvo Hinckley

C.T – Cheddington, Leighton Buzzard


A polite, professional and very well organised dealership bearing in mind the demands of Covid 19. It was easy to book an appointment and all work was carried out as expected. Explanations were clear and the follow up email containing a short video was unexpected but extremely interesting and welcome, couldn't fault it at all. The car is running perfectly so no complaints at all. Options available for booking and for how the service is completed, whilst you wait or with a courtesy car provided. Clear explanations given where required. Waiting area is comfortable and in normal circumstances refreshments are available. Covid 19 precautions excellent. Survey received and email containing a video from the mechanic. – TMS Volvo Hinckley

C.P – Narborough, Leicester


I can't fault the service received. Booking process excellent, service completed whilst I waited and explanations given and follow up video appreciated. Reassuring Covid 19 precautions taken and felt safe. Top class well done to all.

C.B


I have always been made to feel welcome and whoever I have spoken to there is a willingness to help . NEVER have I been told "we are very busy at the moment can you call back". that approach would be real turn off for customer care. TMS staff know who pays their wages - no customers - no wages.!!!. A thank you to Suki Kandola for her recent help

P.V


Couldn't fault anything. Staff very professional but also nice and friendly, and everything done within time frame promised to very high standard. Thanks - TMS Volvo Hinckley.

G.T-M


Very polite and smart person collected car - Inspired confidence in your company. Car beautifully cleaned on return. - TMS Volvo Hinckley.

C.H


Professional and yet personal. It is a difficult time for all of us, especially in customer facing industries but I felt welcome and didn't make me think I was just one on the list of jobs for the day. I appreciated the detail of the report, in particular the status of the brake pads and tire wear. I was able to do some work in the showroom whilst I waited the service to complete, which I must admit is far superior to my current 'office' at home with my children! All spot on. Regarding the follow up call - Nothing to report back but it was great to have been asked. – TMS Volvo Coventry

K.Y – London


Good communication plus reminders. Good job done and nice to get work done under warranty which TMS had to get authorised. polite and helpful. Yet to find out long term but running well at the moment. All done at my convenience, not flustered when I had to reschedule the appointment. all information needed was given to me. Always nice and well configured to take in to account Covid19. – TMS Volvo Hinckley

T.T – Narborough, Leicester


Always top treatment every time – TMS Volvo Hinckley

R.W – Loughborough


Everything seemed to go very smoothly and well. My husband was the experienced one regarding cars, but very sadly died at the start of Lockdown, and I have only briefly driven the car for a short distance in our village once since it had it's Service & MOT. All seems to be fine. I have always had good experience with Volvo Cars in previous years. Helpful. No problems. Glass in wing mirrors replaced. Both looking very good now. The car was collected and brought back at the times stated. – TMS Volvo Hinckley

J.H-B – Houghton On The Hill, Leicester


Always a smooth and efficient experience – TMS Volvo Hinckley

S.M – Coventry


Always do a good job. All Perfect – TMS Volvo Hinckley

R.W - Measham


Excellent service. As always very professional. very friendly and well organised. 100% Happy with the work done, All completed on the date given, and within the time specified. full details provided with breakdown of all work and costs. Very clean and well presented. – TMS Volvo Hinckley

A.K – Wilnecote, Tamworth


My service was dealt with very efficiently. Pleasant and helpful staff. As far as I can tell it seems good and there was a clear explanation of issues that may arise in the future. Courtesy car provided, Good explanation of the issues arising from service – TMS Volvo Hinckley

R.D – Leamington Spa


Good prompt service and competitive, Very professional, High quality and thorough – TMS Volvo Hinckley

M.G – Whetstone, Leicester


Service process worked smoothly with great customer interaction. Very helpful and completed service within agreed timescale. Thank you for the mints – TMS Volvo Hinckley

J.M – Burbage, Hinckley


Very good as always, spotless, all good – TMS Volvo Coventry

L.P – Rugby


Excellent, A friendly and professional approach. – TMS Volvo Coventry

A.G-O – Cawston, Rugby


Great customer service, quick and also allowed me to drop my car the evening before as I have a young child. Quick, It was completed in 2 hours. I always use my Volvo dealer, I would not go anywhere else! – TMS Volvo Coventry

R.T – Burton Green, Kenilworth


Always a warm welcome and the work is done in good time. I am always notified of any potential problems or points to keep an eye on (tyres etc). Excellent. always pleasant. Cannot fault it, it's always like getting a new car back. Everything (timing etc) all done in a time that was forecast and with the addition of a valet makes the whole experience one to look forward to despite the bill!. All details were talked through to my level and to my satisfaction. Very good since the renovation to place. Perhaps one or two more parking spots might be available for customers, although this wasn't a problem on this visit. – TMS Volvo Coventry

P.B – Coventry


Great service, staff always friendly. Prices roughly in line with other dealerships, which are quite high in general. – TMS Volvo Coventry

T.M – Rugby


Everyone really nice and polite Lee Evans right man for the job always helpful. That was my fifth yearly service very good job, professional job and parts. nice and friendly. nice email with the video of my car service update, Superb quality garage well done – TMS Volvo Hinckley

J.H – Coalville


I live in Sheffield but prefer to travel to TMS Hinckley to have the servicing done rather than at a more local dealer because of the friendly, competent and helpful way I have been treated. I am still highly delighted with the V70 and have no plans to change it yet but if I purchase another Volvo I will contact TMS in preference to another dealer. -TMS Volvo Hinckley.

M.H


The whole experience of bringing the car in, getting a courtesy car and collecting my car was easy and efficient in the current more challenging circumstances, Sensible safety measures were in place without it feeling unnecessarily officious and awkward. The member of the service team I dealt with was very pleasant.

R.D - Warwick


All good on the day, staff worked hard to sort out warranty work for as soon as is possible, Thank you

T.T - Leicester


The service team were polite & efficient and kept me updated along the way. I would not hesitate to recommend TMS Volvo Coventry to anyone looking to service their Volvo. Very friendly team, feels more like family. – TMS Volvo Coventry

C.D – Coventry


Quick and efficient service, Excellent – TMS Volvo Coventry

G.N – Snitterfield, Stratford Upon Avon


Covid19 control measures were very good. Loan car for the day was very good Fault codes resulted in a Volvo 100% funded repair on my car which is outside of 3 year warranty Staff very helpful – TMS Volvo Hinckley

S.H – Melbourne, Derby


Everything was great Thank you. – TMS Volvo Hinckley

G.J – Nuneaton


Professional and effective, Friendly and efficient staff – TMS Volvo Hinckley

R.W – Ashby De La Zouch, Leicestershire


Very helpful, sorted out all my issues with the vehicle. Felt very confident when I entered the premises regarding COVID-19, directional walk ways and hand sanitiser on entry. Careful attention to social distancing and ensuring that all my repairs were listed, Very satisfied. Detailed report and explained to me when I collected my vehicle, All done on time. – TMS Volvo Hinckley

J.S – Sapcote, Leicestershire


Great service as usual, it sadly when I booked the car in I was not allowed to wait, which led to the complete day without my car. Pleasant staff, Car was checked and I was informed of an upcoming issue with brake pads. Nice clean reception/seating area. I was given a dealer follow up survey, but if I ever had a problem with them, I would just talk to them about it – TMS Volvo Hinckley

S.T – Burbage


Efficient, knowledgeable and attention to my questions asked All good. No issues, nice valet was appreciated also. Not local to my address but completed within 3 hours whilst waiting in the comfortable and well prepared COVID regulated reception area. – TMS Volvo Hinckley

R.F – Barton Under Needwood, Burton On Trent


With reference to the recent service and MOT of my Volvo V40, I offer my appreciation to all concerned for the excellent service.

The extra precautions taken to satisfy the restrictions caused by the Covid virus were first class. The additional cost and time shouldered by your business has not gone unnoticed. – TMS Volvo Coventry

N.G.


All of the service team at TMS are very professional but friendly and have always looked after us well. I would highly recommend TMS. -TMS Volvo Hinckley

N.G


Despite the long delay due to the recent epidemic , I found this dealership to be in fantastic shape with all the usual friendly faces still in place. The experience of dropping off Service explanation and picking up remains seamless. The hire car was a late model Volvo and tempted me to consider an upgrade. I’ve had Volvo cars from 1982 and my father drove them from 1969.

Great cars and a great dealership at TMS.

The staff were fantastic and if everything ran the way they do wouldn’t it be great. We even got a prompt to replace the tyre gel. Apart from the covid19 delay it’s was on time and keeps me confident in my vehicle. We went for a regular annual service which I know a local car centre near me can do for a few pounds less but having the car in a main dealership even at 120k means a lot to me. I have a very elderly Porsche and it too likes its annual check in a Dealership maintenance cycle which has been responsible for its longevity.( 250 k in 32 years). Parking is always a bit tight at this dealership but it’s very welcoming and the staff couldn’t do more thanks guys. Get lots of support and follow up calls so no issues there either. Thanks TMS for keeping in touch during the recent epidemic and booking in the XC90 when you were able to – TMS Volvo Coventry

B.T – Northampton


Very efficient. Kept me up to date. Collected and returned car, Received call few days following service. All good – TMS Volvo Coventry

S.B – Hampton Lucy, Warwick


Always good service, courtesy car and pleasant staff. I was going to wait but decided on a loan car at the last moment as they were very busy. Swiftly sorted out. I set up another service plan, Paperwork for both Volvo Assistance and service plan all received. Excellent – TMS Volvo Coventry

A.A – Willey, Rugby


Good service with polite staff – TMS Volvo Hinckley

M.S – Swadlincote, Derbyshire


Personnel always friendly and helpful. Site always clean and well organised when I have visited previously - TMS Volvo Leicester

H.P - Glenfield, Leicester


Good service and customer satisfaction, collection and delivery excellent during lockdown. pre and after service contact good, very good service - all items resolved. I have two Volvo’s which I have owned for years and find them excellent cars – TMS Volvo Coventry

E.T – Balsall Common, Coventry


Constantly excellent, hassle free and honest customer service from all departments, Superb. Unbeatable. It's taken me over 40 years since passing my driving test to eventually find a garage and dealership like TMS Hinckley. For the first time I no longer dread taking my car for maintenance or service. It’s always a pleasure. A lovely place to sit, read, relax and drink coffee whilst waiting a short time for the work to be completed. I don't think TMS Hinckley can improve their service at this particular time. Thank you from a very happy customer. – TMS Volvo Hinckley

C.F – Kirby Muxloe, Leicester


The whole company staff are always polite and helpful work is carried out as and on time, good Excellent – TMS Volvo Hinckley

E.T – Nuneaton


Very impressed with the video from your mechanic, your easy to understand paperwork and most of all the Covid 19 measures you all took to ensure this was a safe experience for all concerned. Special thanks to Daniel for doing such a thorough job on the handovers - TMS Volvo Hinckley.

A.V


Perfect service. Under a tough climate- amazing. Well managed and professional. Breath of fresh air. It might sound strange but a pleasure to pay for the service. – TMS Volvo Coventry

G.S – Coventry


Always good and courteous service. – TMS Volvo Hinckley

A.F – Daventry


I had my car serviced and opted for a collection and delivery. Service was excellent and very impressed with the levels of safety observed when collecting and delivering in these troubled times

K.B


Although my service was done via a collection & delivery route, due to the Covid situation, the drivers were vigilant and courteous on each visit. - TMS Volvo Hinckley

J.W - Nuneaton


Everything was as I have come to expect with TMS Excellent. As soon as personal contact is made with your actual dealer the service element is as high as the quality of product. - TMS Volvo Hinckley

I.R - Lichfield, Staffordshire


A very friendly approachable team especially in the current climate means a lot very efficient. Well pleased. - TMS Volvo Hinckley

C.D - Leicester


Picked up on time great service returned very quickly very good service, Excellent – TMS Volvo Hinckley

B.S – Hinckley


TMS collected the car at the agreed time, disinfected it on collection and repeated this on delivery. The driver was courteous and the job was completed professionally. Staff on the phone and the driver in person were very courteous and professional, Service was performed to Volvo's high standard. Car was collected and returned to home address. Full description given and on line health check sent, I was kept in touch at all times – TMS Volvo Hinckley

G.H – Leicester


Always helpful and do what they say they are going to do. - TMS Volvo Hinckley

G.D


Excellent service as usual pick up and delivery an important facility for me as sole driver and husband who has Alzheimer's which restricts my ability to deliver personally, The driver who picked up and delivered my car from home was polite, friendly and took all required precautions needed because of the COVID restrictions. Regular service and a realignment of a slight problem with the front bumper which fortunately did not affect the paintwork. Telephone call stating that it had been completed nothing more required, Driver who returned the car explained what had been carried out so no further info required. Nothing that could improve your service as I have always found it excellent, and will continue to be a customer until age and well being stops me from driving – TMS Volvo Hinckley

J.D – Asfordby, Melton Mowbray


First class service throughout since my first Volvo. Great personal Contact between all at TMS at all times. – TMS Volvo Coventry

P.J – Coventry


Car professionally collected & returned to my home plus good Covid sanitisation. – TMS Volvo Coventry

A.M – Allesley, Coventry


Very prompt, efficient and friendly service. All was carried out without a hitch and communications were clear and timely. Friendly, efficient and clear, timely communications. All was carried out promptly and satisfactorily. Collection and delivery was timely and easy, One piece of work was required - was notified of option quickly and clearly and was carried out promptly. Needed help with one piece of software on the car and dealer re-contacted and dealt with this quickly and efficiently – TMS Volvo Coventry

R.B - Coventry


I appreciate the collection and delivery service. Communication is good relating problems found during the service. Everything satisfactory, No problems. Communication was good – TMS Volvo Coventry

C.G – Kenilworth


Always helpful & do what they say they are going to do. – TMS Volvo Hinckley

G.D – Hinckley


A very friendly approachable team especially in the current climate means a lot very efficient Well pleased – TMS Volvo Hinckley

C.D – Earl Shilton, Leicestershire


Quality of service and friendly staff, Restricted due to Covid but well planned for – TMS Volvo Hinckley

C.S – Hinckley


It's taken me over 40 years since passing my driving test to find a dealership and garage as excellent as TMS. Great, hassle free customer service. Honest and friendly staff. Since the moment I bought my car from you, to the servicing and advice that you have given me, I can rest assured that my car and my safety is in excellent hands.... at last.

Thank you and the TMS staff once again. – TMS Volvo Hinckley

C.F


Excellent customer service and care with knowledgeable staff. Work carried out as estimated and within the predicted time schedule. Courtesy car of high quality and cleanliness with antibacterial wipe down of all control surfaces prior to take over and upon return. Peace of mind for all. Good value service. First class excellent customer service with interested and pleasant staff keen to offer the best service possible. All my questions were answered with knowledgeable efficiency. The key hand over into a small plastic bag was a great idea to minimise risk of bacterial transfer, as was the key for the courtesy car. The service and MOT was completed within the predicted time schedule. Provision of a high quality courtesy car enabled me to continue my planned schedule for the morning. Efficient communication when the service work was completed and my car ready for collection. All the components and work done was explained and detailed on the invoice along with itemised pricing. Good value. Welcoming, modern and pleasant facilities. After the service and MOT the car was washed prior to return and collection. Several days after the service a follow up call was made enquiring about the effectiveness of the work done. I continue to receive a first class service from Coventry TMS Volvo which makes the one hour journey worth while each year. Thank you to all of the team. – TMS Volvo Coventry

S.B – Leighton Buzzard


Staff are always friendly and helpful and you never feel pressured by them. You are made to feel welcome and everything is explained clearly to you. Care and attention given in every aspect, Perfection. As we were in self isolation from Covid 19 car was collected and returned to us and we were kept informed every step of the way. Retailer facilities Clean and comfortable. We were contacted afterwards and updated on the service etc. And asked if we were happy. – TMS Volvo Hinckley

S.G – Nuneaton


Always helpful and polite on the phone or face to face, Helpful and polite. Quick ,efficient, and a video to show us how it went. Picked a day to suit us with a courtesy car provided, Excellent. Always clean and tidy ,usual catering not available I assume due to ccovid19. No follow up other than a survey. – TMS Volvo Hinckley

A.G – Berkley, Frome, Somerset


Used previously, so interesting to note the extent the dealership had gone to ensure my experience was as safe and reassuring as was reasonable. Efficient and informative. all taken care of. – TMS Volvo Coventry

T.M – Hinckley


Completely satisfied, outstanding attention and feedback, Clear instructions and communication. Car was collected and delivered. service and Warranty recap and puncture repaired. New tyre ordered for non-repairable nail in sidewall. Video of the problem and safety check. Collected and delivered, car cleaned. Verbal and video all excellent. Polite and helpful, signed up for 3 year maintenance agreement. Brilliant Dealer – TMS Volvo Hinckley

P.D – Lutterworth


Excellent organisation and customer care, First class. I was told what was going to be done and again when extra needed doing. Retailer facilities very good, well organized and contacted next day to see if satisfied – TMS Volvo Coventry

O.S – Coventry


For the past 25 years I have always received, from your firm, excellent service for my Volvo cars. – TMS Volvo Hinckley

J.S


From all aspects outstanding customer service. Car was picked up and serviced new tyre fitted and puncture repair. Signed up for the service contract. An absolute pleasure to deal with your people. – TMS Volvo Hinckley

P. D


We have been customers for many years and have always had great service and the staff are always friendly. – TMS Volvo Coventry

C.W – Coventry


Excellent service and very good social distancing measures in place. Friendly service and personnel wearing gloves. My key was put in a bag to be disinfected and I felt safe at the desk due to the clear social distancing markers and screens. My car was Very shiny on collection. clear one way system, hand sanitiser on entry and exit and floor markings and instructions at the desk for social distancing. – TMS Volvo Hinckley

S.H – Leicester

Very efficient, very prompt with delivery and return, Very helpful. All round excellent service. – TMS Volvo Leicester

P.T


Good communication, on-time collection and delivery back plus all work completed – TMS Volvo Leicester

S.T - Loughborough


Booking in, collection and information received very good particularly in current circumstances. Very convenient car picked up and are delivered efficiently. Email received with details as well as paperwork, good. I did not visit the facilities in this instance. – TMS Volvo Hinckley

C.H – Nuneaton


Very good reception on arrival and was seen quickly, Very good personal service.. Very pleased with the work done and I liked the health check video. Had annual service, Very pleased with everything. I like the location of this dealership it’s easy to park with nice walks while waiting for work to be done. Mr Lee Evans was very helpful with taking out a service plan and sorting a senses update on my flash drive for me. – TMS Volvo Hinckley

P.H – Loughborough


I would always recommend TMS Hinckley to any body because the service you get is over and above anything else. Friendly and helpful, Exceptional, First class. Under the current position with COVID-19 very good. Having knowing several people at TMS Hinckley for over 30 years l would not go anywhere else it is nice family run business. You are more of a friend than a customer. – TMS Volvo Hinckley

B.L – Leicester


In light of the current measures were all taking , its apparent TMS have taken great care in making it obvious upon arrival at the business entrance extra care is required; this was echoed whilst booking in my vehicle and the attention to detail regarding the loan car. Great service / thanks, liked the video health check!

T.M


TMS Hinckley are very customer focussed and always meet my high expectations. All paperwork done and prompt collection/delivery. Collection/delivery to suit me. Checklist included and heads up on due items. – TMS Volvo Hinckley

C.W – Lutterworth, Leicestershire


Professional but friendly service. - TMS Volvo Coventry

P.M – Kenilworth, Warwickshire


BRILLIANT. Good polite and efficient reception. Service and MOT completed on time. Very informative report on collection. – TMS Volvo Hinckley

F.J


We always find the staff and the service we receive is of an extremely high standard, feel that we have been well looked after. Many thanks – TMS Volvo Hinckley

S.G


Excellent customer care shown by reception team of Lee and Nathan . Fully explained the ‘current’ protocol with regard to Coronavirus health and safety issues. Full service completed by James; even watched his video with comments on my car. Thank you TEAM TMS – TMS Volvo Hinckley

H.G.


Staff were helpful and friendly. Very detailed report given (also hard copy). Staff were friendly and helpful. Whist the initial maintenance had to be rescheduled owing to Covid and garage closure as soon as this changed they rang offering a selection of dates and times. Very detailed report given along with a hard copy. Dealership was light airy, social distancing not a problem. Certainly recommended Volvo to my friends – TMS Volvo Hinckley

E.S – Hinckley


Excellent product, excellent service team, communications and customer interaction. Great communications and procedures related to booking and carrying out of service. Excellent job done and detailed feedback after service. Despite revised protocol because of coronavirus booking and appointment was clear and efficient. Good feedback after service, included feedback on a warranty item which was on a Volvo program. Part was in stock so repair carried out within service time. Great facilities but revised protocol during drop off and collection requiring social distancing . Handled exceptionally well . I felt myself and staff were very safe. Follow up phone call . Positive experience as service facility reopened – TMS Volvo Coventry

D.H – Birdingbury, Rugby


The work which was undertaken was up to their usual high standards. Very friendly but professional – TMS Volvo Hinckley

J.P – Hinckley


Very good customer service and everything was carried out on time. – TMS Volvo Hinckley

S.G – Wigston


Excellent service and staff. Everything is clearly explained. A very safe environment has been set up. Excellent. My Volvo is well looked after. MOT passed and standard servicing for mileage completed. Safe set up for distancing. They always contact me after a service. The staff seem happy and this is a sign of good management, particularly in these hard times. – TMS Volvo Hinckley

S.B – Nuneaton


Friendly and efficient. – TMS Volvo Hinckley

E.W – Hinckley


Staff and service brilliant. Social distance rules in place but all explained and really well done – TMS Volvo Hinckley

D.J - Woodville


Personnel very polite and welcoming. Car service completed within timescale given. Full printout given regarding service detailing every aspect of the service and all parts etc used. Price paid for service was actually less than the one initially quoted. Excellent. Didn't use the facilities due to coronavirus but have used them on a previous occasion and they were excellent. Telephone call received from dealer to ask if all was okay with the service. At TMS I was treated as an equal to male customers, even in this day and age some dealers still treat females differently. – TMS Volvo Hinckley

C.B - Loughborough


TMS Coventry have always provided excellent service at a value for money price. We found them working around Covid-19 issues in a safe and positive way. My wife dropped the car off for service and was stuck waiting in Coventry while they did it. They prioritised our service so she didn't have to wait any longer than necessary. Got my maintenance done and was returned a shiny clean car. Exactly what I have come to expect. Please pass on my thanks to the service team at TMS Coventry who have earned my trust – TMS Volvo Coventry

S.E – Nuneaton


Can’t fault any aspect of their service, professionalism, and friendliness. Professional, courteous, friendly... always make you feel like they will do anything they can to help. Nothing to fault. All done at a suitable date/time, as agreed. Info on maintenance/repair was explained clearly. Not operating fully yet due to the limitations of lockdown but nothing to fault, within those restrictions. Received a polite call a few days later, to check all was OK, which was appreciated. All good thanks. 10/10 from me. – TMS Volvo Coventry

C.T – Leamington Spa


Always great service TMS are like family. Just keep doing what you all do with the smiles and service you’re a great crew – TMS Volvo Hinckley

B.E – Barlestone, Nuneaton


Efficient and courteous, great to deal with. – TMS Volvo Hinckley

I.L – Hinckley


Very efficient and personal with no fuss. During the Covid19 delays the team kept me well informed. Richard Morris was excellent. Very good. There are still some outstanding issues which will be completed when the service department is fully operational. However I trust the team to fix these when they can. No major issues service area well set up to be Covid19 aware. Keep up the great work – TMS Volvo Hinckley

J.E – Coalville


Well organised, In difficult circumstances the organisation was superb. – TMS Volvo Coventry

K.C – Kenilworth


I was satisfied with the overall experience. The maintenance was good. Very convenience given the current situation with COVID-19. – TMS Volvo Hinckley

K.F – Bramcote, Nuneaton


Perfect COVID safe experience. Really made me feel safe. Excellent work by TMS Staff, Perfection. Very informative and safe. Very COVID aware. Richard and his team were superb. Well done guys. Top job! – TMS Volvo Hinckley

N.L – Coalville


Very professional staff I felt safe throughout the whole experience they had thought of everything to ensure my visit was a positive one during the pandemic. Very good friendly service, Excellent. They answered all my questions and ensured that I understood the answers – TMS Volvo Hinckley

M.H – Arley, Coventry


Clean efficient and polite staff. Good feedback. Retailer facilities are good considering Covid. – TMS Volvo Hinckley

E.W – Lichfield, Staffordshire


The staff were very friendly and helpful. It is a challenging time to be providing and receiving a service I felt very safe and my visit was well coordinated. I wanted to say a huge thank you to all your staff for making it a positive experience! – TMS Volvo Hinckley

M.H.


I would like to thank all at TMS Coventry today for the efficient and reassuring procedures that have been set up.

So reassuring in these scary times. It was obvious that much time and thought had been put into producing your video and the system at the showroom. – TMS Volvo Coventry

E.A.


Courteous service from all the team. Fab job in coronavirus management. Top notch and highly recommended. After much problem with a previous local dealer, you guys are a breath of fresh air! Well done! – TMS Volvo Hinckley

N.L.


Always a 5 star first class service from the whole TMS team especially your service desk technicians Lee and Richard. Nothing can be improved as everything always runs smoothly. Keep up the good work and stay safe. – TMS Volvo Hinckley

K. M.


TMS Volvo accommodated my requests in respect of the service when a lesser garage might have taken the opportunity to add further work which was not necessary. In particular they checked the brake fluid but reported back to me that it was in good condition and so did not need to be replaced. At the end of the work in the workshop my car was given a VERY thorough cleaning which extended to places which I would not have spotted.

TMS treated me as a valued customer. The service receptionist was both friendly and efficient - two qualities which do not always go together. I felt reassured that everything needed had been done properly. The work was completed at the time when I had been told to expect it, I was taken through the work that had been done.

In the current circumstances the facilities could not be so generous as they ordinarily are but they were perfectly adequate and made it easy for me to maintain social distancing. In this as throughout I was treated as a valued customer. – TMS Volvo Coventry

D.H – Allesley, Coventry


Outstanding service as always, when you factor in the present conditions we find ourselves in then it is even more impressive. Never a fuss, never an issue, never a problem. – TMS Volvo Coventry

D.F


Very professional, warm and welcoming as soon as your enter the building, absolutely fantastic. All the staff were fantastic, efficient, courteous and informative of what was happening. This branch is not the closest to my house, but I’m willing to travel the extra distant for the excellent customer care. The dealership is really nice, relaxing and great coffee The lady who greets you at the door is consistently warm and friendly. Fantastic attribute to a fantastic product. Well done. – TMS Volvo Coventry

G.M – Leamington Spa


The staff at Coventry TMS never fail to make you feel welcome and valued. Everything is explained thoroughly and nothing is too much trouble for them. Met with a smile, friendly conversation and just genuine people. Annual service with a phone call informing me the rear brake pads would need replacing soon. Had a price ready should I wish to proceed. Very reasonable and quick turnaround. Booked in at a time to suit me with a courtesy car for the day whilst the work was being carried out. Given an estimated time of completion when I dropped my car in. Then received an update call letting me know the status of the work and a more definite finish time. Lovely showroom and service department, clean bright and offered tea or coffee on arrival. Received an email asking me to complete a satisfaction survey from the dealer and was told to not to hesitate getting in touch if I had any need to after collection. Keep doing what you are doing! – TMS Volvo Coventry

B.V - Coventry

I have purchased 3 cars from this dealership and have found the service very good in all aspects. If you are buying a Volvo you do not need to visit any other websites. This is the best dealer around! The car was cleaned inside and out to a very good standard. You will have a job to find better customer service - TMS Volvo Hinckley

G.F Hinckley, Leicestershire


Richard and the team did an outstanding job making sure my car was all sorted. Great team. Will be back to them for a new vehicle in the future. Thanks. - TMS Volvo Hinckley.

M.D


The service provided by the team in TMS Hinckley Volvo is exceptionally good. Based on my experiences of the last two services (the only ones Ive had there) I would not consider going anywhere else. Outstanding. Thank you.- TMS Volvo Hinckley.

T.W - Leicester Forest East, Leicestershire


Always good service both car and customer. Friendly crowd behind the desk. Nice to be remembered by the team at TMS with a warm welcome every time I visit. Never had anything to complain about. Always get a courtesy car so not kept hanging about. Always get given feedback and advice on the repairs and car. Superb job done of refreshing the showroom last year. Yes I received a follow up call. Always a pleasant experience visiting TMS Coventry. They know me and welcome me with a coffee and biscuit and take time for a catch up chat. It's a nice place to visit. These things are important to me. – TMS Volvo Coventry

A.L – Rugby


Experience would be hard if not impossible to improve on

A.P - Melton Mowbray, Leicestershire


Absolutely brilliant service. Lee, Laura and Richard are very engaging and knowledgeable and I am looking forward to coming again next week!

M.W - Coalville, Leicestershire


No Fuss, Exceptionally good – TMS Volvo Coventry

K.M – Brandon, Coventry


Very efficient and helpful. Enjoyed a nice cup of coffee. Connor and Lee most helpful in showing me how to manage some of the electric controls on the dash. – TMS Volvo Coventry

J.A – Leamington Spa, Warwickshire


Vehicle collected from home on time by very pleasant man, serviced, MOT'd and returned after being cleaned inside and out. The driver, along with all staff spoken to were friendly, knowledgeable and a credit to the company. Well done. – TMS Volvo Coventry

J.B – Bulkington, Bedworth


Always excellent after 10 years quality service. Unexpected delight of having the Volvo badge replaced which had come off due to weather – TMS Volvo Coventry

T.G – Pailton, Rugby


To all at TMS Coventry including the Managing Director. Please pass on our thanks to all who worked on our car. The attention to detail and the care it received were second to none. The mechanics are clearly skilled and dedicated as are the cleaners. The whole process was perfectly organised by Suki who looked after us perfectly: nothing was too much trouble. She was kind and efficient at all times. We are very lucky to have found such a superb garage. Kind regards to all at TMS – TMS Volvo Coventry

I&B.B – Ravensthorpe, Northamptonshire


Everyone in TMS Coventry has always been courteous, very helpful and friendly. Staff make you feel very welcome and valued. Polite, friendly, welcoming. Excellent. I have confidence in the experience, knowledge and care of the staff. The service and MOT were completed as requested, nothing was too much trouble for the Service dept. They happily and willingly accommodated the difficulty I had with dropping off and collecting my car. The Service Manager was very informative and thorough when informing me about the results of the Service and MOT. I purchased my current car from TMS Coventry. The staff, from Service, Sales and Reception, could not have been more informative or helpful. I highly recommend this Volvo dealership. – TMS Volvo Coventry

C.P – Weston Under Wetherley, Leamington Spa


Fast and efficient – TMS Volvo Coventry

C.M – Rugby


Very customer focused, we were offered a drink straight away. Staff very polite. We didn’t feel like a number. We could really see the difference with it being a family run business.

J.H - Baxterly, Atherstone

TMS collected the car at the agreed time, disinfected it on collection and repeated this on delivery. The driver was courteous and the job was completed professionally. Staff on the phone and the driver in person were very courteous and professional, Service was performed to Volvo's high standard. Car was collected and returned to home address. Full description given and on line health check sent, I was kept in touch at all times – TMS Volvo Hinckley

G.H – Leicester


Professional service, always helpful. Detailed information given about car's needs, on time. Dealership is lovely and comfy but I didn't use facilities this time as Volvo kindly collected car from my home, no problems – TMS Volvo Coventry
L.F – Binley, Coventry


Excellent customer service. Friendly, efficient and professional, Very happy. Very convenient, car collected and delivered, Full information given. Outstanding! – TMS Volvo Coventry

N.E – Sherbourne, Warwick


The quality of service, the support provided in collecting the car from my place of work and the standard of workmanship is always very good. The service staff are knowledgeable, efficient, polite and extremely helpful, The service is always carried out efficiently and the car cleaned prior to its return. The car was collected from my place of work and returned at the end of the service. This is a key reason for selecting TMS. Clear paperwork and records which were explained in detail when the car was returned. The option of a collection service or courtesy car is key. – TMS Volvo Coventry

D.C – Leamington Spa


Picked up and returned the car from my home. They were friendly and talked me through the work they would do or what was a better choice for me. Excellent communication – TMS Volvo Coventry

A.N – Kenilworth


Excellent service as always. I cannot fault anything. I wouldn’t wish to go anywhere else. – TMS Volvo Coventry

R.M – Coventry


Outstanding service, friendly, professional and the whole team are very helpful, I wouldn't go anywhere else! Customer service at TMS is first class. Quality work done to a high standard. I was kept fully informed about all the work that was carried out. Very nice new premises. I received a very nice follow up call which I appreciated. – TMS Volvo Coventry

S.M – Warwick


One of the best/friendliest car dealers I’ve been to, great, superb. One of the best dealers/ better than Lexus! – TMS Volvo Coventry

M.P - Coventry


As always 1st class service, professional and courteous, courtesy car provided and ready early afternoon, always a quick text to remind me when next service is due and a welcoming coffee on arrival.– TMS Volvo Coventry

Personal thanks to James and Connor in Service

A.C - Coventry


Nothing is too much & that is what I Like Customer Care, I and My Daughter Personally Love Volvo’s & The Staff Are always HELPFUL So Proud Of Them If I had or won a Substantial Amount Of Money I would buy My Children All Volvo’s Believe Me – TMS Volvo Coventry

P.B - Coventry


The guy on the service counter was amazing (the invoice says served by Lee Evans so I presume that’s him?) he was very courteous, and extremely helpful. - TMS Volvo Hinckley.

L.B - Frolesworth, Lutterworth


My car had a fault that could only be diagnosed if the service technician came with me to witness the concern. Although the fault did not present itself, the technician stated if I was local and the issue presented itself, I was invited to call in again. I was impressed with this level of service to rectify a fault. Friendly staff. Dedicated to resolving issues. Dealt with in a timely manner. Detailed and precise. Tea & Coffee is a nice touch. There was a follow up. – TMS Volvo Coventry

J.T – Coventry


Very friendly and helpful staff throughout my annual service visit. Although a long way to travel I will return next year for my next service. - TMS Volvo Hinckley.

M.L - Luton, Bedfordshire


I have been attending this dealer for 12 years plus purchased 5 new cars and had exceptional service. – TMS Volvo Coventry

A.E – Hatton Park, Warwick


Good communication, service package competitive, work to a good standard. all contact friendly and professional. arranged collection, cleaned the car .... advisory notes helpful. collection service excellent. rang me to check I was happy – TMS Volvo Coventry

N.H – Knowle, Solihull


First class service. As always, a smooth professional service from Suki Kandola. A bit of a trip for us but worth it for the service provided, First class - Always very professional – TMS Volvo Coventry

A.M – Laverton, Broadway, Worcestershire


Great team of staff booked the service with Lee very helpful Suki also, and Don the mechanic. Dropped off the car in the morning picked it up in the afternoon, cleaned inside and out service complete great. Fantastic spotlessly clean great cup of coffee and a lovely bun, all served with a smile. Received a call from TMS asking if everything was OK. Overall an excellent experience from a very good team. – TMS Volvo Coventry

P.B - Coventry


I have always been very satisfied. I love Volvo cars. They are very well made, very reliable and a good substitute for Saab whose cars I loved – TMS Volvo Coventry

B.C – Cawston, Rugby


Always courteous and accommodating... Great service.. pick-up and bring back... Thank you . Coffee in the showroom and pleasant personnel... Thanks for a good service/MOT experience. – TMS Volvo Coventry

A.R – Nuneaton


I have took my Volvo to TMS ever since I bought it new 8yrs ago, and every year I cannot fault the service, or cost. the car is always returned to me in a fantastic and clean condition.– TMS Volvo Hinckley

S.C – Ellistown, Coalville


Benefits from being a “family” business as opposed to a national chain and nice to see familiar faces year after year! Pleasant and accommodating staff. Has benefited from full refurb during last 12/18 months creating a really first class facility. – TMS Volvo Coventry

G.W – Kenilworth, Warwickshire


Excellent personal service from Connor on the Service desk. Work was completed while I waited. Coffee and cinnamon rolls were excellent – TMS Volvo Coventry

G.B – Solihull


Excellent service. Attention to detail and took an interest in how I was experiencing my car. Service done in time and a loan car was also supplied. There was a slot available when I needed. Nice waiting area. Good parking facilities. – TMS Volvo Coventry

O.M – Kenilworth, Warwickshire


Everything was done on time and to a high standard. Communications were excellent at all times. All were very polite and courteous at all times. As far as I could assess the annual service was carried out in line with a Volvo standards, Annual service carried out in accordance with the booked date and notified timescale. Informed all OK but advised of points to keep under review and the estimated mileage at which maintenance would be required, I.e. disc pad replacement. Didn’t visit this time as vehicle collected from and delivered back to my home address. Follow up text asking if all was OK and if not contact a named contact – TMS Volvo Coventry

T.S – Rugby, Warwickshire


I was treated very well with courtesy and kindness, job done quickly and efficiently everyone I spoke to was sure I understood everything. I wouldn’t trust any one else Thank you - TMS Volvo Hinckley

S.N - Melton Mowbray


Outstanding customer service. Couldn't fault it. Friendly and professional as always. Coffee and cinnamon buns were also great. Very pleased with the result. The service was very good. The courtesy car was fully loaded XC90. Thirsty but very nice. Fully informed, Full points. Pleasant overall. Nice showroom. Pleasant and professional. Great customer focus. Carry on the good work. – TMS Volvo Coventry

B.A – Nuneaton


Great service, corrected all service history and recommended a suitable service. Courtesy car provided and quickly booked in and taken care of. – TMS Volvo Coventry

R.H – Coventry


Good service staff. Nice lady that kept me informed. Convenient location. – TMS Volvo Coventry

S.B – Claybrooke Magna, Lutterworth


I've been coming here for years. Service is always excellent. – TMS Volvo Coventry

P.W – Crick, Northampton


TMS did such a great job of keeping me informed throughout every step, offering a friendly and professional service. They picked up my car, dropped it back off and kept me informed of everything throughout. Thoroughly please with my service!! - TMS Volvo Hinckley

R.B - Burbage, Hinckley


Great friendly experience every time. Steve Early is such a super professional and nothing is too much, Always go that extra mile. Coffee offered every time you are in the showroom. Keep up the great professional service. – TMS Volvo Coventry

P.B – Harborough Magna, Rugby


Efficient as always. Always pleasant. My car was brilliant and returned cleaned. – TMS Volvo Coventry

C.D – Daventry


This retailer is the best I’ve seen. They are so friendly, willing to help and solve the problems and answering questions with patience. I can describe myself as a very hard customer, I give 10 out of 10 for everyone in this retailer. I recommend Volvo that you should thank to TMS Coventry personnel for their effort. – TMS Volvo Coventry

E.G – Coventry


Nice people working in there, and I'm always satisfied with their job done to my car! They really look after their customers! – TMS Volvo Coventry

R.S – Coventry


John, the sales guy, was a credit to your company – TMS Volvo Coventry

P.R – Braunston, Daventry


Since I have been with you, which is long before I had this car, I have always had what I consider to be FIRST CLASS SERVICE, and this time was also exceptional as well. Thank you very much indeed. - TMS Volvo Hinckley

C.M - Belton, Loughborough


We always have excellent service from TMS Hinckley and wouldn’t go anywhere else, they make you so welcome. Its like visiting family. Thank you TMS. - TMS Volvo Hinckley

K.W - Countesthopre, Leicestershire


Satisfied with what was done but cannot score any higher on recommendation as those I could possibly recommend to are distant from retailer. Very happy with service received & quality of work. Dealership facilities were good as a courtesy vehicle was supplied. – TMS Volvo Coventry

E.P – Rugby


Very helpful/polite gentleman who collected/delivered car – TMS Volvo Coventry

S.L – Kenilworth


Job well done with extra service treats such as a vehicle valet. I feel very confident that they will do what is best for me as opposed to maximising revenue. I was checked in by an extremely competent member of staff. She had the full set of skills; efficient, friendly, knowledgeable and helpful. Car is running as I think it should. Booking process was proactively arranged by the dealership. Loan car was arranged. Car was returned on time having being very well washed and cleaned. I was told all that I needed to know. Comfortable reception area. I was offered a hot or cold drink as I was arrived to collect my car. Had a phone call to confirm that I was happy with my service/MOT and to ask if I had any issues or concerns. I have had experience of many dealerships over the years (JLR, Audi, BMW Etc.) and I have been more satisfied with TMS than any other dealership. – TMS Volvo Coventry

N.B - Warwick


Very good service was early but was catered to, good wash also – excellent – TMS Volvo Coventry

N.M – Binley, Coventry


Excellent customer service – TMS Volvo Coventry

D.H - Kenilworth


All staff at TMS go the extra mile to ensure the best customer service. Always a pleasure to deal with. - TMS Volvo Hinckley.

J.B – Bulkington, Bedworth


Excellent service from friendly people, car was clean and service well priced, Excellent - A pleasure yet again to deal with Suki and the team. – TMS Volvo Coventry

M.G – Rugby


Excellent service, Good attention to detail, No ongoing problems, detailed report & Good follow up – TMS Volvo Coventry

M.S – Frankton, Rugby


Quite frankly a simple process with booking collection and drop off. In my eyes you couldn't do any better. - TMS Volvo Hinckley.

M.R – Loughborough


Very happy with the service provided (as always). We had difficulty getting to our appointment due to traffic conditions and the staff were very understanding and helpful. - TMS Volvo Hinckley.

D.K – Leicester


Friendly efficient staff. I got my first Volvo from TMS on Station Road 15 years ago. The service has always been 1st class. Thank you. - TMS Volvo Hinckley.

B.W - Earl Shilton, Leicestershire


Excellent service received and much appreciated valet given. – TMS Volvo Coventry

B.P – Shutford, Banbury


It is very convenient to have the car /s collected from home. – TMS Volvo Coventry

J.F – Kenilworth


Cannot fault TMS. Dealt with them for a few years now and the service as been 2nd to none. The staff cannot do enough for you and are extremely pleasant. Their work is first class. The workplace is spotless. Got to be one of the best garages in the country if not the best. Keep up the good work. - TMS Volvo Hinckley

M.D - Tamworth, Staffordshire


Prompt, excellent service provided by the team. Suki Kandola was friendly and efficient. All work was carried out on time and to my satisfaction. I was allowed to collect the car at my convenience. I was kept informed as to the progress on my vehicle. Impressive showroom facility. I received a telephone call to see if I was satisfied with the work that had been carried out. – TMS Volvo Coventry

C.S – Woodseaves, Stafford


Always had great service, very nice ambience. Always make sure I am satisfied with work undertaken. – TMS Volvo Coventry

B.Q - Nuneaton


Excellent service. Friendly staff. Good advice and the car looked like new when I collected it. Always great service in all departments. No problems with any work done and good advice. Always ready on time, Always accurate. Brilliant since major refurbishment, Could not ask for more – TMS Volvo Coventry

E.L – Long Buckby, Northampton


Prompt, courteous and always do the job as asked. Drop car off at the dealership in the morning pick up car at end of day. Very easy. Always discussed before any work is undertaken. Always friendly and serve good coffee. Always follow up and check everything is OK. – TMS Volvo Coventry

D.G – Kenilworth, Warwickshire


Excellent friendly service. Considerate and efficient. Job sorted. No hassle, Excellent. Dealership is smart, clean and welcoming. – TMS Volvo Coventry

P.H – Cawston, Rugby


Really efficient service. Approachable helpful team. Thankyou - TMS Volvo Hinckley

L.H.J - Atherstone, Warwickshire


The service was first class with the bonus of getting the car back cleaned inside & out - thanks. - TMS Volvo Hinckley

N.B - Burbage, Hinckley


Great service, collection of car, phone call to update through to delivery back cleaned. I get great customer service from TMS - TMS Volvo Hinckley

A.B - Broughton Astley, Leicester


The service i receive from you is 1st class from the staff on the reception to the staff who work on the vechicle nothing is too much trouble,thank you - TMS Volvo Hinckley

S.L - Whetstone, Leicestershire


Outstanding service, Always had excellent service from TMS, All staff give outstanding service, great collection & delivery service. Quality of service wash and vac was to a very high stand, many thanks to all the staff. – TMS Volvo Coventry

W.E – Whitnash, Leamington Spa


From initial booking to completion of the service, we received a very high level of service from Lee. – TMS Volvo Coventry

K.B – Nuneaton


All staff friendly and helpful. Car collected and delivered back to me which is a great selling point. Print outs self-explanatory. – TMS Volvo Coventry

M.P – Bilton, Rugby


Reliable. Suki is great – TMS Volvo Coventry

R.S – Coventry


Friendly and attentive service that does not feel like it is forced or someone just going through the motions. Fair and reasonable pricing with attention to detail. – TMS Volvo Coventry

M.H – Grandborough, Rugby


Brilliant service and care every time. Customer service was great. The receptionist walked me to the service dept. I booked it weeks ago to get the date I wanted and was made comfortable while I waited with good coffee and pastries if I wanted them. The service guy talked me through all that had been done. Comfortable waiting area, coffee, pastries, toilets all excellent. – TMS Volvo Coventry

R.A.L – Hampton Magna, Warwick


The team at TMS Hinckley are absolutely brilliant. Very customer centric & cant do enough to assist. Lee and Richard on your service reception desk are a credit to the TMS and Volvo brand. They are knowledgeable, charismatic, have nice humour and are very patient. All the staff are exceptionally considerate; technicians, customer receptionist, sales team, everyone. Its like dealing with one big happy family and its a real pleasure to come to this location and engage with the team.

M.B - Broughshane


TMS are an excellent dealership. Professionally they communicate clearly. They always seek to manage expectations and in my experience go the extra mile for their clients. Lee Parkin and Team are at the vanguard of customer service delivery and support. In reality they are the reason I purchased my latest car from Volvo TMS... They are Trustworthy... Communicative & Supportive – TMS Volvo Coventry

P.N – Rugby, Warwickshire


Top quality service from start to finish...

S.B - Market Harborough


Excellent service especially from the lady that took the booking and the person who collected and delivered the car back to me

R.B - Leek Wootton


Informative and efficient, very professional. Easily rectified an issue caused by incorrectly ordered parts on my side and offered alternative solutions to get me back on the road with no delays. Thank you!

S.F - Leicester


Car serviced while I waited and was returned promptly and clean inside and out. Looked after while waiting with coffee and tea on offer in comfortable surroundings. All problems dealt with while in the workshop. Excellent comfortable waiting facilities, Text received to check everything was fine. Cannot fault the Garage for its care and courtesy.

D.H - Rugby


I have always been very pleased with the courtesy, helpfulness and politeness of the staff. I have never had any reason to question any of the repairs carried out. This aspect is a real bonus for me as I use the pickup service. I get reminders in plenty of time so have never failed to get a convenient appointment.

C.W - Rugby


Yet again a brilliant performance from the service team. They are very friendly and helpful. Your receptionist is an absolute treasure and a wonderful ambassador for TMS. She is ALWAYS cheerful, helpful and respectful. She always make me feel special. Well done TMS. I have been with TMS for the last twenty years and they just keep getting better. This is of course down to your excellent staff. - TMS Volvo Hinckley

I.P - Kenilworth


As ever I was greeted courteously. The work was done in less time than I had expected and at less cost, plus a coffee and muffin came as a welcome extra while I waited. plus free access to a newspaper. All in all a very satisfactory service. Many thanks to the excellent staff and service at TMS Hinckley. - TMS Volvo Hinckley

J.P - Hinckley, Leicestershire


No problems. Good service. Collected and returned as arranged. – TMS Volvo Coventry

C.W – Rugby, Warwickshire


I was dealt with very efficiently by friendly knowledgeable staff – TMS Volvo Coventry

C.O – Swinford, Lutterworth, Leicestershire


Customer service is exceptional. The lady I spoke with (Suki) is, from a customer point of view, worth her weight in gold. Nothing is too much trouble and you leave with the feeling that your custom is a priority. Vehicle was ready as/when promised. – TMS Volvo Coventry

S.B – Coventry


As always first class service, which we have come to expect as the norm at TMS. - TMS Volvo Hinckley

B.N - Narborough , Leicester


I experienced a warm welcome from your receptionist when I walked into the showroom and courteous, attentive service from the manager of the service team. The work carried out was explained to me and I was given the opportunity to ask questions. All staff I came into contact with made the whole experience a pleasant one. The final cherry on the cake was the excellent valet job. Your entire team are very good ambassadors for TMS and are to be congratulated.- TMS Volvo Hinckley

I.P - Kenilworth, Warwickshire


Outstanding care, pickup and the video message from the engineer was a surprise and shows how much TMS care. - TMS Volvo Hinckley

M.VS - Thurnby, Leicestershire


After using other garages for year's, I started using TMS. Their customer service is second to none. I always book through Lee on the service desk and right from booking me in to when the job is finished he keeps me informed. Amazing service very happy. Like I said previously Great garage great staff I would always recommend for service and sales. Both me and my dad have Volvo's and both use TMS Coventry - TMS Volvo Coventry

A.H – Hinckley, Leicestershire


Once again we were delighted with the service was completed, everything was satisfactory, we found all staff very helpful and we would certainly have no hesitation in recommending TMS for sales and service. - TMS Volvo Hinckley

G.H - Ashby-De-La-Zouch, Leicestershire


Everyone is polite and courteous. Work carried out professionally. My car looked new when it was returned. Staff very supportive and booked apt to suit me. Dealership: Lovely facilities plenty of parking. Great customer Service. And reasonable priced too. Not pushy either. – TMS Volvo Coventry

C.S – Coventry


Excellent service and customer care. Appointment booking to completion faultless. Complete info as the service progressed – TMS Volvo Coventry

D.F – Leamington Spa, Warwickshire


Excellent as always. – TMS Volvo Coventry

N.S – Coventry


Customer service lacked nothing, No complaints. Maintenance and replacement of component which was only found during the MOT test were completed within the anticipated time. Full detailed explanation was given on MOT, maintenance and repair. Dealer facilities are Very good. – TMS Volvo Coventry

P.B-S – Sibbertoft, Market Harborough


The people in the workshop could not do enough to help ( especially Richard) he is such a lovely man. Very satisfied !! Would definitely use them again. - TMS Volvo Hinckley

S.K - Solihull


Always friendly, welcoming and efficient. Excellent, attentive. As far as I know, everything was carried out proficiently. We live in Codsall, 35 miles away, so it is not very convenient to use TMS, but the standard they achieve (and the courtesy car they provide) make it worthwhile. Always keep me abreast of any potential issues. Really good since the re-vamp, and the waiting area is really well equipped with comfortable chairs, drinks etc. It is also interesting to be able to see into the workshop behind - exceptionally clean and organised. Would recommend TMS Coventry to anybody. – TMS Volvo Coventry

A.J-W – Codsall, Wolverhampton


I have used this Volvo dealership for many years. Service department seem to remember little details and although we often only meet once a year I feel a they want to give the best they can. This year I had the car collected for its service. On the return of the car, and while showing my wife what a good job had been done I noticed the tool for the locking wheel nuts was missing. The driver came back to my house to help me look for the tool. I found it … where I had left it. They went on their way all happy and with a smile. Car collected and returned as arranged. Full record of work done was provided. Workshop was completely modernised last year. A short conversation to check all was well. – TMS Volvo Coventry

F.T – Warwick


Suki on the service reception desk is the most personable and helpful person to deal with. All option of home pick up and courtesy car always available. The reception area is comfortable with free coffee and snacks and a good WiFi facility. – TMS Volvo Coventry

S.K – Kenilworth, Warwickshire


Helpful, friendly collected and delivered car from my home Informative when issues arose. – TMS Volvo Coventry

J.O – Rugby, Warwickshire


From my first enquiry to collecting my vehicle was an outstanding service, All of the staff seam to have a vast knowledge of what is required for the customer. It was a great pleasure to come to your dealership for my service & will definitely be back. - TMS Volvo Hinckley

N.N - Atherstone, Nuneaton


Everything done as promised and efficiently. Everything completed ok, no issues. Courtesy car arranged for the day. Full explanation given. Dealership Very comfortable. Phone call received to confirm I was happy with everything – TMS Volvo Coventry

M.W – Henley in Arden, West Midlands


As a retired M.D. from the motor industry, working at Ford, MIRA, and latterly at Ricardo Consulting Engineers on engine design, and twice winner of the "Jaguar Pursuit of Excellence Award" as a supplier, I have exceedingly high standards and expect Outstanding service. Over the 4 years that you have serviced my car you have delighted me with the level and quality of your work and attitude to your customer interface. THANK YOU. - TMS Hinckley

D.S - Carlton, Nuneaton


Your collect and deliver service is particularly helpful. Very courteous Good planning ahead. Repair/Maintenance All done and a Fault rectified. Top marks, Entirely adequate – TMS Volvo Coventry

D.P – Broadwell, Rugby


Polite, kind, courteous and efficient staff. A great job on my car, returned to me having had the best valet ever. Both from hand over to collection I was treated kindly and as I would treat others. I understand the service was fine with no problems. The valet before collecting was amazing, my car looked brand new. I was given a courtesy vehicle so it was no trouble dropping mine off at the arranged time. Three print outs explaining what had been done to my vehicle. And an explanation from Suki when I collected.. what a lovely lady. Was offered tea when I dropped off. To be honest I was dealt with so promptly I didn’t need to use and other facilities. Had a phone call to make certain I was happy and all was good with my Volvo. A short survey and no this one. – TMS Volvo Coventry

A.B – Meriden, Coventry


They listen to me and take care to address any concern I may have. It feels as if staff take a personal interest in me and are very considerate. My experiences with this garage over a number of years gives me total confidence in the maintenance of my car. Work is done at a time to suit me and a courtesy car is available. Clear, concise and confirmed in writing on the service sheet. The refurbishment is fabulous and being able to see the modern, clean and well equipped workshop is fascinating. I am so satisfied with TMS, a garage we've used for many years now, that both daughters have bought Volvo’s and use TMS – TMS Volvo Coventry

W.B – Rugby, Warwickshire


Excellent service – TMS Volvo Coventry

J.T – Harbury, Leamington Spa, Warwickshire


Service easy to book. Friendly knowledgeable staff. Price for service quoted upfront. Any extra work explained and quoted before being carried out. Car pick up and drop off really appreciated. New Valet app works well. Always a follow up call to check everything is ok. – TMS Volvo Coventry

N.J – Dunchurch, Rugby, Warwickshire


Car was collected and delivered back which was very helpful. I have always been very satisfied. – TMS Volvo Coventry

D.E – Monks Kirby, Rugby, Warwickshire


Always reliable and professional – TMS Volvo Coventry

W.S – Kenilworth, Warwickshire


The service received was excellent. The car returned spotless and everything sorted. Everything explained when telephoned to say service complete – TMS Volvo Coventry

P.U – Shotteswell, Banbury, Oxfordhsire


Excellent service and extra items. Car sparkling like new. Everything explained well. Collection driver was polite and checked all the items. Suki explained everything on the phone Car delivered back sparkling and on the drive. Paperwork handed over and explained. Everything perfect. Service, MOT and tyres previously identified by the dealership - all done in one visit. Great info from Suki and driver. Lovely coffee and repeat cups offered. Great service. Always happy to help in between services too even with the little things like tyre warning lights. Highly recommend. – TMS Volvo Coventry

F.M – TMS Volvo Coventry


I have had BMW's, Mercedes and Audi's. The service I received for my first service on my V90 was by far an easier and more efficient friendly experience. Polite and efficient arranged my vehicle to be collected and kept me informed of progress.

D.P - Coalville


Have been using TMS for nearly 10 years. Retailer personnel’s customer service was great, the quality of the car maintenance/repair all good. Used Pick up and drop off. Good feedback given about maintenance/repair. New set up facilities. Follow up received – TMS Volvo Coventry

G.P – Rugby Warwickshire


150% customer service experience from every member of the team I came into contact with. Refreshments given and lift into town. First visit to TMS as purchased a used Volvo from them a year ago. Not my local garage as live an hour and a half away but their customer service in comparison to my local dealer was ten times better. Will most certainly return! clarity in work done and nothing too much trouble. Honest clear pricing. Unlike local dealer! Not my local dealer but so worth the travel. Talked clearly through every point on the work sheet. Excellent toilets and refreshment offer including cinnamon buns. Follow up phone call. – TMS Volvo Coventry

V.G – St Albans, Hertfordshire


Polite, efficient and helpful. Good to talk to mechanic. On time. Clear and concise. Facilities - Good, especially the coffee. – TMS Volvo Coventry

D.B – Rugby, Warwickshire


Every effort is made to make it a pleasant experience – TMS Volvo Coventry

P.LM - Adderbury, Banbury, Oxfordshire


Very professional. They are very attentive. Explained everything. Used their pick up service. Ideal. Phoned while later to check if I was satisfied. – TMS Volvo Coventry

M.H – Coventry


The experience was excellent. It was friendly, informative and very helpful without ever being pressured. It was all excellent in every respect. WELL DONE THE TMS HINCKLEY TEAM.

J.B - Broughton Astley, Leicester


Good service, good people who know their customers. Always a pleasure to visit them. They know the meaning of being helpful and offering a good customer experience. Never had to go back with an issue arising out of a service. I always book early to get a loan car. Feedback at handover is good. I know what has been done. Comfortable showroom with customer area and refreshments available. Yes I received a phone call the next day after the service. All good. Now the dealership have upgraded their premises there is more parking available for customers. I think they have done a good job of maximising the available space on their site. – TMS Volvo Coventry

A.L – Rugby, Warwickshire


Really nice and very efficient and friendly. Great , excellent service! Very thorough. New show room great. One of the most friendly and professional dealers I have ever used. Great stuff. – TMS Volvo Coventry

M.P – Coventry


Fast and polite, Fixed a lock problem with a replacement strait away, Picked up car and returned it on time – TMS Volvo Coventry

G.K – Balsall Common, Coventry


I travel 25 miles to get to the garage because their service has always been very good. – TMS Volvo Coventry

E.A – Shipston On Stour, Warwickshire


I have a 90 mile round trip to this dealership and drive past my local Volvo main dealer so that must tell you something. Vehicle in for minor service plus first mot. Great service as usual. - TMS Volvo Hinckley

M.H - Derby


On time & extremely satisfied with performance afterwards cleanliness like having a new car thanks its now 40 yrs since I bought volvo 244 GL from TMS melton - TMS Volvo Hinckley

J.W - Oakham


Everything was excellent. – TMS Volvo Coventry

C.L – Coventry


All went well, quite satisfied. – TMS Volvo Coventry

N.G - Coventry


Made to feel valued as a customer. Approachable and helpful staff going beyond just booking in and booking out car and suggesting solutions to non-service issues. – TMS Volvo Coventry

J.T – Balsall Common, Coventry


From pick up ,through service and explanations of what had been done, a clean car on return. Thank you all at T M S for a first class service. - TMS Volvo Hinckley

M.L - Thurcaston, Leicestershire


The service person on the morning was very helpful. – TMS Volvo Coventry

P.K – Dosthill, Tamworth, Staffordshire


The collection and return of the car after service. Good communication with service personnel – TMS Volvo Coventry

C.G – Burton Green, Kenilworth


Efficient and courteous reception. Service and MOT results thoroughly explained. – TMS Volvo Coventry

C.C – Bulkington, Bedworth, Warwickshire


It's very rare in my experience to find a dealer who makes you feel genuinely welcome. I am on first name terms with a number of TMS staff, which I appreciate, and I feel entirely confident leaving my car with them as I know they will do a proper job on it. They clearly work very hard to maintain this level of service and customer experience, but it seems effortless to the customer walking through the door. Well done to everyone at TMS, your attention to detail and customer care is appreciated. - TMS Volvo Hinckley

M.O - Belper


Efficient and time saving. Excellent that I could have a courtesy car. – TMS Volvo Coventry

G.C – Corley, Coventry


Everyone was efficient, professional and superb – TMS Volvo Coventry

S.N – Solihull, West Midlands


All interactions. Felt like a quality service – TMS Volvo Coventry

C.B – Princethorpe, Rugby, Warwickshire


Many thanks to all of the Service team who sorted out the problem with my old car and kept me mobile (in style!) until I could collect my new car. Particular thanks to Lee and Richard in Service for keeping me informed of progress. The level of customer care at TMS really is a cut above other Volvo dealers, and makes it worth the 100 mile round trip for me. - TMS Volvo Hinckley

M.O - Heage, Derbyshire


Very helpful and excellent communication Competitively priced. – TMS Volvo Coventry

M.W – Shottery, Stratford Upon Avon, Warwickshire


Easy to book online. Good communication by email text and phone call. Collection service efficient. – TMS Volvo Coventry

T.M – Coventry


Very helpful and understanding. Explained what had happened, (there was a large unexpected fault with the car). They did everything they could for me, and gave excellent service. – TMS Volvo Coventry

L.R – Dunchurch, Rugby, Warwickshire


Staff go above and beyond to help from the person greeting you as you walk in, service manager and mechanics – TMS Volvo Coventry

J.E – Hayling Island, Hampshire


Outstanding, the best dealer experience I have ever had. All of the team members, be they in sales, service, admin, parts or reception, give a totally (101%) commitment that leaves me with complete confidence in TMS.

M.D


Greeted at the door and the whole experience was very good. – TMS Volvo Coventry

P.S – Coventry


excellent service from start to finish usual first class attention from SUKKI – TMS Volvo Coventry

P.B – Coventry


Knowledgeable, helpful, efficient service. – TMS Volvo Coventry

P.M – Kenilworth, Warwickshire


The car was picked up from my office and returned within the specified time. The car was cleaned and valeted which was much appreciated – TMS Volvo Coventry

G.K – Nuneaton, Warwickshire


Everyone is so friendly and helpful and you feel a part of the family – TMS Volvo Coventry

N.E – Hayling Island, Hampshire


Customer care - coffee and refreshments, polite staff. – TMS Volvo Coventry

S.G – Southam, Warwickshire


The service representative was expecting me, recognised me and had all my details to hand. She noted a query I made, gave me a likely explanation but also ensured that the matter was checked during the service. She called me, as promised, as soon as the car was ready. As far as I could judge the annual service had been carried out efficiently and thoroughly. The car had also been valeted, which is much appreciated. I always feel I receive a friendly and efficient service at TMS. The refurbished premises are most impressive but would mean little if they were not matched by the staff. – TMS Volvo Coventry

J.A – Harbury, Leamington Spa, Warwickshire


The dealership was absolutely fantastic, excellent customer care. I am truly impressed. – TMS Volvo Coventry

R.T – Moseley, Birmingham


Great and friendly service – TMS Volvo Coventry

R.S – Eardisley, Hereford, Hertfordshire


Everything was carried out efficiently and professionally – TMS Volvo Coventry

S.M – Priors Marston, Southam, Warwickshire


Efficient and competent service within the advised time schedule. Unknown problem identified and repaired in addition to the planned work. All the staff have a professional friendly and efficient aim to meet the customer needs. A very good car service experience was received as usual. Thank you – TMS Volvo Coventry

S.B – Leighton Buzzard, Bedfordshire


Personal attention from staff who know me and value my custom and return of my car at the time promised. Suki Kandola has been on the service reception desk for decades and is a great asset to TMS Volvo Coventry – TMS Volvo Coventry

D.H – Allesley, Coventry


Pick up and return of car very convenient – TMS Volvo Coventry

L.B – Cosford, Rugby, Warwickshire


All stages from booking to collection efficient & friendly. Top marks for the car valet team. – TMS Volvo Coventry

P.P – Stretton On Dunsmore, Rugby, Warwickshire


Very good personal contact – TMS Volvo Coventry

P.J – Southam, Warwickshire


Everything carried out promptly and perfectly. The replacement lamp was notified and fitted while the car was in the workshop and returned to me Perfectly cleaned. – TMS Volvo Coventry

R.T – Bilton, Rugby, Warwickshire


Car was picked up for service and returned afterwards in a very efficient manner. Suki, the service manager, was extremely professional as usual (I have known her for about 30 years during my relationship with Volvo). – TMS Volvo Coventry

B.O – Warwick


Brilliantly organised - pickup, service, update, valet, return. – TMS Volvo Coventry

J.H – Rugby, Warwickshire


Always helpful polite and professional. I had a reason to be somewhere else in the afternoon and they were brilliant in completing the service to give me time to be elsewhere many thanks Volvo. The Volvo dealership still exceeds my expectations every time I make contact. It is though you are a big family with open doors to visitors keep up the excellent work. – TMS Volvo Coventry

J.G – Redditch, Worcestershire


Made to feel special by all, way above any other service we have ever encountered. – TMS Volvo Coventry

A.J – Rugby, Warwickshire


This was the first time I had such a good experience at this dealership. – TMS Volvo Coventry

H.S - Coventry


Car picked up from home. Kept informed throughout the day of progress. Good price on tyres required – TMS Volvo Coventry

P.C – Cosby, Leicester


Ready on time, communicated well, car was cleaned well – TMS Volvo Coventry

L.D – Middlemarch Business Park, Coventry


I cant say a bad word about this company, there service is outstanding and your made to feel 100% taken care of. - TMS Volvo Hinckley

K.K


Like always very satisfying with the service. They picked me car from the work place did the job and brought back. Complimentary pickup and car wash in and out . Outstanding thanks - TMS Volvo Hinckley

J.H


Welcoming, explained what they were doing, good price. – TMS Volvo Coventry


TMS Volvo Coventry Staff are always Helpful in every way possible I can Certainly say if I come into a Substantial amount of money I can Assure Volvo will be getting my Custom as in for my family with Volvo cars Thank You Volvo & TMS Coventry Keep Up Thee Exceptional Work - TMS Volvo Coventry

P.B – Aldermans Green, Coventry


Excellent customer service. The price quoted before the service was correct without any hidden extras. I will be continuing to use TMS to service my Volvo. Really impressed. – TMS Volvo Coventry

D.H – Rugby, Warwickshire


Efficient, friendly, reliable, no fuss. – TMS Volvo Coventry

C.T - Leamington Spa, Warwickshire


Very efficient and completed on time – TMS Volvo Coventry

M.W – Marton, Rugby, Warwickshire


Very personable service, made sure I was advised of what was happening and ensured I was aware when the car was ready for collection – TMS Volvo Coventry

S.H – Cawston, Rugby


We were made very welcome at the recently refurbished premises. The car service was exemplary as usual and our car was returned to us looking like it was brand new. – TMS Volvo Coventry

M.M – Desborough, Kettering, Northamptonshire


The showroom is very comfortable I was offered coffee and cake which was lovely. All the staff were very friendly and I was given a curtesy car that was the new model of my own car. This was great because I didn’t have to get used to a different car just for one day. – TMS Volvo Coventry

L.H – Berkswell, Coventry


Was welcomed, guided and attended to most pleasantly and efficiently – TMS Volvo Coventry

R.B – Rugby, Warwickshire


The car was collected on time, serviced and returned with no fuss – TMS Volvo Coventry

L.P – Warwick


All members of staff professional and kept me updated. Impressed - TMS Volvo Coventry

C.S – West Haddon, Northamptonshire


Excellent and professional service. – TMS Volvo Coventry

R.P – Tamworth, Staffordshire


Outstanding service – TMS Volvo Coventry

M.J – Southam, Warwickshire


Good initial reception Loan of XC60 Work completed on time Car returned washed What's not to like! – TMS Volvo Coventry

A.P – Coventry


Very quick response to the initial booking and excellent customer care during the actual service which was conducted while I waited. The car was returned nicely cleaned and much sooner than I had expected. I was also given some private space to work in which was a huge bonus. I switched to Volvo from my last two cars being Mercedes (both E-Class) and I have to say the experience has exceeded anything I have had from them. – TMS Volvo Coventry

O.M – Kenilworth, Warwickshire


Very polite and friendly service staff – TMS Volvo Coventry

P.J – Bishops Itchington, Southam, Warwickshire


Although we were late in arriving, there were no complaints and throughout our stay at TMS we were looked after completely by Directors and staff at all levels. We were made to feel valued and appreciated customers, who were given time and the best service both for the V40 and ourselves. Thank you. - TMS Volvo Hinckley

A.F - Melton Mowbray


I have purchased three cars from this dealership. The customer service provided in all departments of the business is first class. If you are thinking of purchasing a Volvo car make sure you visit this garage for superlative service. - TMS Volvo Hinckley

G.F - Hinckley


Richard and Lee are always available to answer any questions and ensure my vehicle is serviced at the most convenient time for me. They ensure that I am provided with a loan car to enable me to visit family while the vehicle is serviced. When I have a wait in Reception, Moira and the rest of the team are extremely hospitable and the refreshments are exceptional. Well done TMS, that’s why I travel from High Wycombe to have my Volvo service. - TMS Volvo Hinckley

S.R - High Wycombe, Buckinghamshire


From start to finish. Professional all the way through – TMS Volvo Coventry

A.C – Coventry


Organisation, speed of getting in and out , atmosphere great- TMS Volvo Coventry

N.R – Kenilworth, Warwickshire


Kept informed by professional and friendly staff – TMS Volvo Coventry

M.R-J – Banbury, Oxfordshire


Car was collected from home and brought back. Car cleaned inside and out. Courteous staff. – TMS Volvo Coventry

L.J – Binley, Coventry


TMS are without doubt the best dealership I have ever dealt with. I appreciate the level of helpfulness that I always receive. Although all the staff are wonderful I would particularly like to praise the help given to me by Lee in assisting me with my Satnav update. Thank you. – TMS Volvo Coventry

D.C – Coventry


The whole process was explained and made simple. Every member of staff I spoke to was helpful and friendly. From booking on the phone, to turning up in person. – TMS Volvo Coventry

S.A – Stratford Upon Avon, Warwickshire


My car was collected and delivered back to me. I wanted my car returned promptly and probably earlier than was convenient for the service provider. However, they made sure that the car was back with me at my requested time. The valet was excellent and the driver who collected my car was very polite and professional. Overall and excellent service was provided. - TMS Volvo Hinckley

C.E


I’d just like to say thank you to all the team at TMS Hinckley for the work completed on my Volvo C30. My car feels loads better and was very reasonably priced for the work completed. - TMS Volvo Hinckley

R.C.G - Coventry


Your service and attention to detail are much appreciated, likewise the vehicle health check. Good value for money as ever given also the inclusion of Volvo Assistance breakdown cover. The help of Richard Morris in collecting and returning the car were especially helpful. He even manually returned the drivers seat to approximately the former condition without waiting to be asked! Brilliant! - TMS Volvo Hinckley

L.D.S - Loughborough


As usual, the service provided by the TMS team was first class. The reason for the visit was to have the tailgate gas struts replaced against the recall notice received from Volvo Cars. The work was completed while we waited and in a timely manner. The coffee and pastry provided during our wait were well received and delicious! Yet another special touch in the overall service provided. I'm on my third Service Plan with TMS at Hinckley and would not consider using another dealership. - TMS Volvo Hinckley

R.S


I was looked after very well. – TMS Volvo Coventry

A.P – Stratford Upon Avon, Warwickshire


Very good all round – TMS Volvo Coventry

A.M – Laverton, Broadway, Worcestershire


I would just like to add that the Volvo service team at TMS Hinckley are just simply outstanding in every way, their customer service is exceptional which means that the overall customer experience is exceptional! Please pass on my continued thanks for all the efforts they continue to show me and all the other customers! - TMS Volvo Hinckley

P.T


Everything went to plan and was on time. Personnel very polite and helpful – TMS Volvo Coventry

T.S – Rugby, Warwickshire


Just a total professional service. My family were visiting when car returned from service and were amazed at the quality of service compared to what they receive from their Merc and BMW dealers. - TMS Volvo Hinckley

A.P - Melton Mowbray


This dealership has looked after me for 15 years and they are by far the best dealership by locally to where we work. The car gets collected all work carried out or explained when it can be done, the car to be fair has been perfect apart from a couple of technical teething troubles, mainly with the Sat Nav updating the link Volvo sends is too big for a mobile phone in some cases and often needs a repeat down load. TMS Coventry are first class in every way, I am nearer the Warwick depot but they don't have the same attitude as TMS towards us and many of us at Volvo Truck & Bus prefer TMS Coventry. Please make sure Suki Kandola is recognised for her excellent customer care. Nothing is ever too much trouble. I have to say all her colleagues are equally helpful, but Suki has been consistently excellent for many years and on many cars I have had. – TMS Volvo Coventry

S.W – Shirley, Solihull


Helpful friendly staff. Absolutely fantastic and helpful staff. Lovely got chocolate too! – TMS Volvo Coventry

C.R – Coventry


Staff were professional and polite, always kept you up to date with what’s happening. I would like to thank the staff on the day they make feel welcome and confident that your car is in safe hands. I travel from Bury St Edmunds with my V50 as I trust them fully from my first ever visit. I would recommend them to friend or family who owned a Volvo or wanted to purchase one. – TMS Volvo Coventry

K.K – RAF Honington, Bury St Edmonds, Suffolk


Can't name just one thing. The whole experience was a good one. From the customer service, courtesy car selection, communication and price. – TMS Volvo Coventry

D.M – Nuneaton, Warwickshire


Excellent service and attention. Staff friendly and helpful – TMS Volvo Coventry

I.S – Ryton On Dunsmore, Coventry


Speed of appointment availability, friendly knowledgeable team, fantastic light & spacious waiting area, availability of broadband for work.. Communication of your team and the valet of vehicle on completion. – TMS Volvo Coventry

P.N – Rugby


Speed of work and efficiency were particularly good – TMS Volvo Coventry

J.W – Coventry


As always, service personnel were ready for me with a courtesy car for use whilst my S80 was in for service. The welcome colleague provided coffee and a Danish pastry as I waited for the courtesy car. The new facility at TMS Coventry is first class and I took my time to finish my refreshment. It was nice to sit and relax. In addition to the service, I reported a front passenger door locking mechanism failure which was replaced during the service under my extended Volvo Warranty, so once again I have a well serviced car until the next one. I collected my car at 4:00 pm - Washed and fully cleaned inside. First class! I have had 2 Volvo vehicles in the past 15 years. The first one was an S60 D5 sport model that was serviced by TMS Coventry for 12 years. 200,000 miles. I was persuaded by friends to change this car for a Jaguar XF and as I had worked for Jaguar through the X Type and XJ development. I did - wrong decision, the quality was very poor - interior finish and seating not to Volvo standard - it lasted 1 Month and I exchanged it for the current S80. Heaven...At 80 years old I see this car lasting me until I am unable to drive anymore. Keep doing what you do best - Selling quality luxury vehicles with first class servicing. - TMS Volvo Coventry

B.H – Nuneaton, Warwickshire


Staff treat you as ‘real people’ – TMS Volvo Coventry

M.G - Coventry


Excellent communications and prompt car collect. Service & valet well done. – TMS Volvo Coventry

A.H – Fillongley, Coventry


Richard in service is good at following up questions and updating with information. My first dealing with TMS Volvo at Hinckley was very smooth from the collection/deliver, during the whole service and rebooking for repairs. Being from the service side myself the whole staff at Volvo were very professional and look forward to my nest service and dealings with them. - TMS Volvo Hinckley

R.H


Everything went perfect, the timings were as I expected, the overall cost, was slightly less than predicted, I have details and prices of long term required work, the video showing the actual work areas was great, and the fantastic cleaning after the service was the icing on the cake. I once I again opted to wait for my car, and was offered tea/coffee, with a selection of papers, and info to read. Thanks for everything, and best wishes for all your futures. - TMS Volvo Hinckley

S.C - Coalville


Very professional and attentive. Arrived early before open but let me in a made a drink. – TMS Volvo Coventry

G.V – Kenilworth, Warwickshire


Honestly. everything about dealing with TMS Volvo is outstanding. Everything is simple to do. Booking is easy to do. The staff are incredibly friendly, helpful and knowledgeable. – TMS Volvo Coventry

R.M – Coventry


Friendly, proactive service, arranged a courtesy XC60 so that I could test drive this while my car was being serviced. Transparent communication (e.g. told me the tyres only had 50% wear, even though KwikFit told me they needed replacing when they did the MOT). All round excellent experience with TMS. – TMS Volvo Coventry

R.E – London


Excellent service on drop off and collection. – TMS Volvo Coventry

J.I – Kenilworth, Warwickshire


Regular service by TMS keeps my 10 year old car performing as well as when I bought it. - TMS Volvo Hinckley

K.H - Leicester


I was very impressed with the level of service I received at TMS Hinckley . Laura and Lee were very professional and made me feel welcome. I can not fault the service. - TMS Volvo Hinckley

R.G


Customer Service was first class – TMS Volvo Coventry

P.C – Stoneleigh, Coventry


Extremely easy to arrange online and competitive pricing. – TMS Volvo Coventry

M.B – Whitnash, Leamington Spa, Warwickshire


Amazing service. Suki is a credit to your company. – TMS Volvo Coventry

A.F – Rugely, Staffordshire


The revamp of the showroom is fantastic. Also very pleased with the work done. But, in addition, the front of house service is an absolute credit to TMS. The two young ladies at reception were excellent, and please note that Suki Kandola is a treasure; quick, efficient and her treatment of customers makes all the difference. I was one of those people that would never have a Volvo, but that has changed. - TMS Volvo Coventry

N.M - Banbury, Oxfordshire


Excellent service at every stage from point of booking in, collection, phone updates and information to drop off. – TMS Volvo Coventry

E.A – Clifton On Dunsmore, Rugby, Warwickshire


No hassle and so easy to book, plus having the car collected and returned. – TMS Volvo Coventry

A.E – Rugby, Warwickshire


A prompt, friendly and informative service with excellent loan car. Suki and James provided an excellent level of customer service. – TMS Volvo Coventry

C.S – Woodseaves, Staffordshire


Service done on time and finished promptly. Staff very friendly. Car very clean on completion. – TMS Volvo Coventry

E.D – Long Buckby, Northampton


A good professional experience - from meet-n- greet to parting speak. – TMS Volvo Coventry

B.H – Whitnash, Leamington Spa, Warwickshire


The customer service representatives were polite and helpful, and they didn't 'force' expensive work that needed to be done, instead advised and didn't push for the work to be done there – TMS Volvo Coventry

S.H – Coventry


TMS at Hinckley have very helpful and friendly staff who are always a pleasure to deal with and they make me feel valued as a customer. The work on the car was completed quickly and to a very good standard and the price was very competitive. I will be happy to deal with TMS again in the future. - TMS Volvo Hinckley

J.B


Always great pleasant staff From the moment you come through the door the make you feel welcome. Great coffee – TMS Volvo Coventry

V.P - Cannock


Staff helpfully , kept me fully informed and delivered on time excellent all round service - TMS Volvo Coventry

N.K – Daventry, Northamptonshire


Easy to speak to nothing was too much of a problem – TMS Volvo Hinckley

J.F – Donisthorpe, Swadlincote


Great, attentive staff. Welcomed me and made me feel valued. Interested in me as a customer as well as my vehicle. Did the work on time, to budget and kept me informed at all times. Excellent. – TMS Volvo Coventry

J.W – Malpas, Cheshire


Courteous & friendly staff. – TMS Volvo Coventry

M.T – Coventry


Friendly and efficient communication. Thorough job done. Thank you. One to one discussion with driver who delivered car back to us. – TMS Volvo Coventry

J.R – Rugby, Warwickshire


Customer care is excellent. Very convenient - pick up and drop off arrangements. Plus, work carried out is always explained in plain English. Good value for money – TMS Volvo Coventry

J.B – Marton, Rugby


Working with familiar faces gives a familiar feel to the dealership considering how many times I have had to return the vehicle there. While waiting for my vehicle to be repaired on numerous occasions I've had the opportunity to test other vehicles. Nothing comes close to my V60. – TMS Volvo Coventry

R.B – Bedworth, Warwickshire


The staff are very helpful and understanding, possibly the best I've encountered. - TMS Volvo Hinckley

R.H


Outstanding customer service by service representative – TMS Volvo Coventry

M.B – Ardley, Bicester, Oxfordshire


Everything. Professional service. Staff courteous and very helpful. Very pleased with the visit. – TMS Volvo Coventry

A.M – Heathcote, Warwick


The overall experience was excellent let down only by having to chase for an update as to when my vehicle was to be ready. – TMS Volvo Coventry

A.L – Barkisland, Halifax, West Yorkshire


Brand new buildings and workshop, friendly staff and good prices, work done, car valeted and a courtesy car all included, oh and breakdown cover also for 12 months, what more would you want, thank you. Keep up the very good service and I will be back – TMS Volvo Coventry

T.L – Coventry


It was an excellent service, customer care was outstanding – TMS Volvo Coventry

P.B – Coventry


Whole process runs so well. – TMS Volvo Coventry

J.R – Coventry


Visited Friday 7th December 2018 after a check engine light came in my car. Fantastic polite, friendly service. Was kept informed about issues and a very helpful member of staff helped with the Volvo phone app. The refreshed building looks amazing - well done.

S.M – Coventry


Quality and performance – TMS Volvo Coventry

P.S – Coventry


Efficient and customer friendly. – TMS Volvo Coventry

W.P – Staverton, Davenport


Visit was to determine the origin of an oil drip. This was successfully completed. - TMS Volvo Coventry

C.F – Leamington Spa, Warwickshire


Well I think its bang on made the phone call, spoke to a very nice lady Suki who put me through to Lee in servicing who was friendly and efficient. I was given a date and time to bring the car in, the work which was carried out was an oil service and an alternator was fitted. I had the car back on time, beautifully cleaned (inside and out). Excellent service all in all. Thank you. – TMS Volvo Coventry

P.B - Coventry


Richard Morris ticked all the boxes in customer service today, Great service received and probably the best to date. - TMS Volvo Hinckley

D.H - Hinckley


Didn't have to do anything picked it up and delivered back all clean and tidy. – TMS Volvo Coventry

S.H – Burbage, Hinckley, Leicestershire


Service staff were extremely helpful, welcoming AND genuinely so. – TMS Volvo Coventry

J.A – Nuneaton


Very welcoming service desk and exceptional work done on the vehicle. The details of the work carried out including MOT which was provided was something I was impressed with. The details were very clear and transparent. I am very happy with the overall experience at TMS Volvo, Coventry. – TMS Volvo Coventry

M.A - Coventry


I work in the service industry and wanted to feedback the following: On the Friday PM, it was clearly a very busy period. The contact I dealt with ( I think his name was Richard) I felt dealt with myself and the other customers extremely well. Particularly given how busy it was on-site. But I felt Richard was very professional and great at supporting customers, including myself. - TMS Volvo Hinckley

S.B


Staff are very attentive and helpful, the dealership is undergoing a refurb but it’s still very much business as usual. I've never had a bad experience and both Oliver and Suki are very helpful. – TMS Volvo Coventry

D.J – Shirley, Solihull, West Midlands


Texted reminders, loan car had been de-iced everything was explained. Went through the list of items found and costs too – TMS Volvo Coventry

N.S - Coventry


Comfortable seating area, staff courteous, supplied with refreshments. Both receptionists made sure I was comfortable. Because of lack of space in the car park due to refurbishment, my car was driven into the service area, and I was directed out of the area. The service took longer than expected, had I have known the 2nd service takes longer, I would have gone off for a walk or shopping. I did query the length of time. Prior expectation of time span would be appreciated. As I have stated, I was looked after. – TMS Volvo Coventry

C.M – Droitwich, Worcestershire


The polite and courteous manner in which I was served. – TMS Volvo Coventry

G.F – Dunchurch, Rugby, Warwickshire


Very welcoming, clean environment, friendly staff. TMS seem to be maintaining a very good service whilst going through the pain of a major refurbishment. Well done.– TMS Volvo Coventry

G.B – Coventry


I have been both a proud Volvo owner and a Volvo company car driver for many years in Belgium, France and the UK. I have always found each of the centres to provide excellent customer service and hands on engineering expertise. I must say that TMS Hinckley even exceeded my expectations. Richard Morris is an exemplary ambassador for both the Hinckley site and the Volvo brand. Further, the whole team were friendly, informed, professional and a credit to TMS & Volvo. - TMS Volvo Hinckley

M.B


Clean well presented workshop and staff. On arrival I was treated by staff who are attentive and interested in my job. The loan car was clean and presented to me in an impeccable state as was my own car post maintenance. Keep up the excellent standard of work. – TMS Volvo Coventry

D.L-S – Lichfield, Staffordshire


Good communications from the service team. – TMS Volvo Coventry

A.D – Coventry


I sensed the feeling that I was treated as a valued customer and received a warm welcome and attention throughout my visit. – TMS Volvo Coventry

R.S – Clifton, Ashbourne, Derbyshire


I took advantage of the collection service as I want to use Volvo but live in Rugby. This is such an excellent benefit and it works well for me. I got good communication from the garage and I think that I get value for money. The staff are very easy to deal with and are very obliging. – TMS Volvo Coventry

C.W – Barby, Rugby


Customer care, speed of service, quality of work – TMS Volvo Coventry

R.B – Upton, Northampton


All good – TMS Volvo Coventry

D.M – Coventry


The car was picked up from home and returned. Very polite young lady arrived and delivered back, the car was cleaned and I was very pleased. – TMS Volvo Coventry

J.M – Rugby, Warwickshire


First Class service as always from TMS. – TMS Volvo Coventry

A.M – Leamington Spa, Warwickshire


Personal service. – TMS Volvo Coventry

G.T – Sutton Coldfield, West Midlands


My car always comes back clean. The dealership deals with my service effectively and doesn't do unnecessary work on it. I go back to the same garage every time, as they know my car and they always give me good value for money. If there is anything that might come up in future, or there is wear and tear on brakes, tyres etc, they will always let me know so that I can plan for my next service/MOT. I get Volvo Assistance as part of the Service and that gives me peace of mind, because I know that my car is not going to breakdown. It would be costly to provide a service like this if your car was likely to break down often. I get peace of mind knowing that my car is safe, and well looked after. We have owned 5 Volvos between us (my husband and myself). The last 2 cars we have had have been Volvo estates and we kept the previous car for nearly 10 years, having it serviced at regular intervals by Volvo dealerships and changed when we believed it was time to upgrade. That car had never let us down in the time we had it from new. Our current car is as good and we plan on keeping it until we feel it is time to change it. We would always go back to having a Volvo, as they are quality vehicles and there are few cars that meet our requirements for an estate. The car holds its value, is safe, comfortable, reliable and is wonderful to drive. Our car is paid for and therefore it is only the services and maintenance we need to pay for. It is important for us to have a car that is reliable and comfortable, as we travel from the midlands to Devon regularly. We have looked at the new V90 as it is slightly lower at the back than our V70 and we have a little dog who travels in the back. I believe she is safe in there but one thing that would make me very happy is to know that if we had an accident that she would be very safe, as she is our family and like a child to us. I know that most cars are built to protect the passengers but I would love to know that our four legged friends are also very safe in a vehicle of such quality and construction. I really wouldn't have anything else. – TMS Volvo Coventry

J.S - Coventry


I would just like to register my total pleasure in dealing with your staff. From Suki when I booked my car in for service earlier this month, for its service today and the VERY POLITE manner of your staff. I was treated with the up most respect by your service advisor Lee Parkin, a credit to your company. It was such refreshing change to be treated in such efficient manner, I will be telling my friends and family. Having been in business myself I know how important it is to have staff like you have. Please say a big thank you to them for me. – TMS Volvo Coventry

G.F – Dunchurch, Rugby, Warwickshire


All was up to the usual high standard. – TMS Volvo Coventry

J.P - Coventry


To be in the main building following the reconstruction. I was surprised that the staff maintained their high standard of service despite all the disruption around them. They were as polite ,cheerful and courteous as ever. – TMS Volvo Coventry

B.G – Cardiff, South Glamorgan


No fuss, took vehicle ahead of schedule so I could get to work on time. – TMS Volvo Coventry

K.B – Long Marston, Stratford Upon Avon, Warwickshire


Friendly reception. Efficient service. Good communication. – TMS Volvo Coventry

G.S – Coventry


Service staff very professional and car completed on time excellent service – TMS Volvo Coventry

M.R – Coventry


The staff are very friendly – TMS Volvo Coventry

A.B - Coventry


Courteous staff. – TMS Volvo Coventry

G.T – Kenilworth, Warwickshire


Collect and Deliver - all done for one – TMS Volvo Coventry

C.P – Kenilworth, Warwickshire


Wonderful staff. Nothing is too much trouble. Always excellent that is why I have been using you for 40 years! – TMS Volvo Coventry

F.B – Kenilworth, Warwickshire


Absolutely fantastic service, nice friendly staff. Could not have asked for better, outstanding, thank you so much. - TMS Volvo Hinckley

P.S - Hinckley


Pick up and collect vehicle from home and return when finished with a nice clean car. – TMS Volvo Coventry

B.W – Clifton Upon Dunsmore, Rugby, Warwickshire


Everything was undertaken as promised and on time. The pricing was clear and as ever, the service from TMS is excellent. – TMS Volvo Coventry

I.D – Southam, Warwickshire


Collection and return service & telephone contact to keep me informed were particularly good. – TMS Volvo Coventry

S.B – Hampton Lucy, Warwick


The vehicle was serviced to your usual high standards. Courtesy car was very necessary for me this time, and again you delivered. The staff are always courteous and very helpful. The vehicle is running very smooth. Thank you all once again. – TMS Volvo Coventry

R.M – Binley, Coventry


Very friendly man who came to fetch and return my car. I am very pleased with the service and the nice surprise of the sweets didn't go unnoticed. Loved that. - TMS Volvo Hinckley

H.C.D.K


Personnel very pleasant, work carried out efficiently and timely - all a good experience – TMS Volvo Coventry

A.J-W – Codsall, Wolverhampton


Just wanted to say 'thank you' to your colleague Richard from the Service Department who put my mind at rest when he kindly checked one of my tyres this morning . Annoyingly, I 'found' a pot hole, but I'm pleased to say that the scar on the sidewall of the tyre is just a cosmetic blemish and doesn't pose any threat. Expert advice much appreciated. - TMS Volvo Hinckley

C.F - Kirby Muxloe


Pleasant staff, instant attention, good knowledge and excellent service. – TMS Volvo Coventry

B,J.C – Cawston, Rugby


Quick and efficient – TMS Volvo Coventry

O.B – Kenilworth


From first contact to arrange service and MOT. I received efficiency, help and advice, this was very clearly given, and all the work carried out was of a very high standard with the final finish of the cleaning of my car. I am very satisfied with this high class service. Highly recommended. - TMS Volvo Hinckley

D.S - Hinckley


I feel you are not treated as a customer but as a friend. - TMS Volvo Hinckley

G.W - Leicester


Everyone was polite, efficient and clear about what they were doing. All this provided in an smart and pristine environment. - TMS Volvo Hinckley

D.W - Hinckley


The staff are always helpful & friendly. At the moment (with the work being carried out on the showroom etc), space is really tight at the dealership. One of the team took the time to retrieve my car from a tight parking spot as I’m too short to see the end of the bonnet (& don't have parking sensors). – TMS Volvo Coventry

H.P – Barby, Rugby, Warwickshire


My car was collected from my home and returned at the times agreed and a full explanation of work done was given to me verbally. I was very happy with the cost. I used the collect and return service for the servicing of my car and was very pleased and impressed with the efficiency of the process. On return all aspects of the service were explained to me in a helpful and friendly manner and the car was immaculate inside and out. – TMS Volvo Coventry

B.C – Rugby, Warwickshire


Friendly, efficient, requests noted and feedback provided. Car fully valeted. – TMS Volvo Coventry

P.G – Cubbington, Leamington Spa, Warwickshire


Having confidence in my contact to keep me informed and to access the whole resources the dealership should I wish specialist advice. (This was not needed, but on occasions whilst touring away from home has been most useful) – TMS Volvo Coventry

L.R – Solihull


Efficient and friendly from beginning to end – TMS Volvo Coventry

D.F – Leamington Spa, Warwickshire


Customer service is excellent. Friendly and knowledgeable staff. I have used this dealership for many years. It's the only one I have full confidence in. Nothing is too much trouble and as it's family run, they understand that a hassle-free experience for customers is key. I travel a round trip of 100 miles to visit this dealership. - TMS Volvo Hinckley

M.O


Normal excellent service and very accommodating to get the time slot that suited me re pick up and drop off. - TMS Volvo Hinckley

C.P


The service I have received is nothing more than outstanding, courteous and professional from start to finish. It gives you a great feeling of trust knowing your car is in the safest of hands. Cant thank you enough. - TMS Volvo Hinckley

K.K


Very friendly atmosphere and staff who are genuinely interested in making sure the customer is looked after. - TMS Volvo Hinckley

Mr & Mrs M.O - Ripley, Derbyshire


Collect car and delivery even though the garage is an hour away. – TMS Volvo Coventry

S.P-S – Sutton Coldfield, West Midlands


On time, courtesy car, ready when agreed. – TMS Volvo Coventry

K.J – Leamington Spa


Customer service was particularly good – TMS Volvo Coventry

B.C – Grendon, Atherstone, Warwickshire


I have been with TMS since about 1998 long before you went to Hinckley. I have always found that the service I get from you is done with a smile, when its face to face. The work required to be done on the car is never less than perfect, even an old one which I think was a 144 that I had when I lived in Bristol and then brought up here with me. My car looked superb when she came back last Friday, and drives superbly. Yes there will be another cake this Christmas!!! Kind regards to you all. - TMS Volvo Hinckley

C.M.M


This is some of the best customer service I have come across in years, staff are helpful and knowledgeable, in particular Lee Evans and the lady on reception made my visit welcoming. - TMS Volvo Hinckley

S.N


Polite, friendly service agent, who recognised me and had all the paperwork ready – TMS Volvo Coventry

M.S – Kenilworth, Warwickshire


Prompt service – TMS Volvo Coventry

N.S.K – Warwick


Lee on your service team was extremely helpful and courteous, answering any questions I had regarding the work being carried out and other services offered. The dealership is always spotless and comfortable, providing a nice environment whether dropping off or waiting with the car. - TMS Volvo Coventry

S.P - Coventry


Excellent service – TMS Volvo Coventry

M.C – Coventry


Everything done as it should have been – TMS Volvo Coventry

J.C – Rugby, Warwickshire


The support and communication that I have received from the service department is outstanding, Lee Evans kept my informed and was outstanding This is one of the best customer experiences I have had the pleasure to receive Upon arrival the atmosphere within TMS Hinckley is both professional and friendly. - TMS Volvo Hinckley

S.N


Every member of staff I met on my visit was helpful and friendly. Lee provided excellent service. Thank you everyone . I have no hesitation in recommending TMS to family and friends. - TMS Volvo Hinckley

R.D - Cheltenham


Excellent service. Good and clear feedback on work completed. Completed service ahead of commitment for turnaround time which I thought was already challenging. Thanks to the team. - TMS Volvo Hinckley

D.M


All went very well, and extremely fast, could not fault anything,, booking in car to my time off work helped so much, the work on the brakes was very fast, I bought the car new from TMS, and its the only place it goes for all its service, and any work required. Thanks so much. - TMS Volvo Hinckley

S.C - Coalville


On Tuesday my wife and I visited TMS Hinckley to have the service indicator reset on our current XC60 and left having effectively purchased replacement XC60 vehicle! We were due to go on holiday on Thursday (towing our caravan) but postponed departure until Sunday in the hope that the car could be fully prepared and with a tow-bar fitted - we actually collected the car on Saturday afternoon - an amazing turn round. We cannot praise highly enough the efforts of the TMS team, especially Josh in Sales and Richard in Service, in pulling out all the stops to make this happen for us to be able to proceed with our holiday. This is just another example of the first class service we have enjoyed by dealing with TMS Hinckley over recent years and we would never consider going anywhere else. Naturally we are absolutely delighted with the new car and wish to thank everyone involved for the superb service provided by TMS Hinckley. - TMS Volvo Hinckley

R&L.S


Friendly staff who are knowledgeable and helpful - great customer service. TMS and the staff are a fantastic advertisement for Volvo cars - they're customer service is exemplary. TMS Volvo Coventry

C.R – Coventry


Good communication that due to building construction, my vehicle will be taken to another branch. Aside from that service was excellent. – TMS Volvo Coventry

G.H – Rugby, Warwickshire


Booked in on time and ready serviced & valeted by time promised. – TMS Volvo Coventry

K.J – Coventry


Current building work taking place so car had to be taken to Hinckley. This was not a problem and the Service team seem to be coping well under the circumstances. – TMS Volvo Coventry

N.W - Coventry


Everything was done as it in an efficient manner – TMS Volvo Coventry

G.F – Coventry


The car was collected on time, the service and MOT was carried out and the car was returned, washed in a timely manner. I have no complaints. – TMS Volvo Coventry

B.K – Binley, Coventry


At short notice the garage bought my timings forward – TMS Volvo Coventry

S.P – Burbage, Hinckley


The friendliness of your staff. – TMS Volvo Coventry

R.T – Coventry


Friendliness and efficiency. They even mailed a sweater to me that I mistakenly left in the loan car. – TMS Volvo Coventry

I.W – Staverton, Daventry


Truly excellent service. I bought an ex-management car from Marshall in Peterborough. It was in need of service which should have been carried out before I took delivery. This was undertaken swiftly by TMS , as was the activation of the on call system. Needless to say, I am thankful not to have to depend on Marshall to service the car and am happy that TMS will receive my custom.

T.H


Always expecting me with paperwork ready. Friendly and helpful. Have the car ready at the promised time – TMS Volvo Coventry

J.A - Harbury, Leamington Spa


They just did a good job, kept me informed, returned the car same day after unexpected repair. All with pleasant service. – TMS Volvo Coventry

A.W – Coventry


Absolutely first class service with excellent communication from the service manager who took time to explain what had been found wrong with car and what had been done to rectify the problem. Full marks to Steve, who sold me the car, for taking time to enquire how I was getting on with vehicle. Well done TMS..you really engender customer confidence. - TMS Volvo Hinckley

I.P - Warwick


The customer service at TMS is second to none. Everyone goes out of their way to make the Volvo Experience an excellent one. Thank you. - TMS Volvo Coventry

C.F


Staff provided excellent service although working under disrupted conditions and completed work smoothly. Both service agents were outstanding I have a disabled child who makes any trips like this s challenge they did everything they could to make the process easier – TMS Volvo Coventry


No fuss – TMS Volvo Coventry

A.B – Coventry


My car was beautiful to drive and beautiful to look at after my service with TMS Hinckley. My only thought is I wish I had found them many years ago. I have had about 8 cars in the last 10 years new and used and I feel at home with TMS Hinckley and will use them for all my driving needs. Thank you all at the dealership for a very welcoming experience. - TMS Volvo Hinckley

V.C


The way in which you treat us as customers and our motors has and still is outstanding. You are second to nobody, you are out in the front, and this has been so since we first met very many years ago in Melton Mowbray, which is four
Volvos later. My girl although ten years old now came home looking first rate as though she was still new. Thank you. - TMS Volvo Hinckley

C.M - Coalville, Leicestershire


Very friendly and professional staff the delivery driver was very nice – TMS Volvo Coventry

J.H – Coventry


Customer service was particularly good – TMS Volvo Coventry

S.H – Queniborough, Leicestershire


Went out of the way to get our car repaired so we could go on holiday as planned. Thank you to all.

Mr & Mrs M - Market Harborough


Lee Parkin gave excellent service. He offered a solution to an issue I had to raise. – TMS Volvo Coventry

J.B – Coleshill, Birmingham


Pick up and drop back. Comprehensive service content included. Impeccable interior, exterior and engine compartment cleanliness. – TMS Volvo Coventry

J.H – Rugby, Warwickshire


Efficient and first class service despite the challenging issues with accommodation and parking. – TMS Volvo Coventry

S.B – Leighton Buzzard, Bedfordshire


Guys on service desk are 1st class. Greeted well and vehicle booked in, provided with a coffee while I waited. Service was finished early, contacted to collect. The guys ran through my service details, car was washed and valeted. Even tin of mints in my vehicle. Cant fault the service, please pass on to the two gents on service desk. - TMS Volvo Hinckley

L.T


Collected car, addressed all concerns I had about maintenance. – TMS Volvo Coventry

L.B – Cosford, Rugby, Warwickshire


Personal service was as good as always – TMS Volvo Coventry

A.G – Coventry


The dealings with the service department is a pleasure both Richard and Lee are accommodating and it seems that no matter what you ask Lee Evans his response is always positive and reassuring. I only have a Volvo car so I can deal with TMS having had several cars over the years. I have never had treatment as good as this. TMS service desk has very good can-do attitude. - TMS Volvo Hinckley

B.N


I would like to thank the front of house staff and the service guys in the background. I feel I'm driving a great and safe car that's been well looked after by all. So see you next year. Thanks again. - TMS Volvo Hinckley

D.J.S


Reliable Car collected and delivered – TMS Volvo Coventry

A.J – Coventry


Everything done on time, kept informed by pleasant and helpful staff. – TMS Volvo Coventry

L.A – Whatcote, Shipston On Stour


Service staff always make me feel special – TMS Volvo Coventry

M.P – Coventry


Efficient and caring staff making the whole experience pain free. I have had a Volvo for less than a year and I would not have any other car. Every time I get into my car I smile knowing that there is a great team behind me in support – TMS Volvo Coventry

J.G – Redditch, Worcestershire


Always found the TMS service to be very good and the car collection and return is very useful. – TMS Volvo Coventry

J.D – Rugby, Warwickshire


Pick up and return very efficient. Communications good. Car handed back clean and in order. – TMS Volvo Coventry

K.B – Leek Wootton, Warwick


I was very impressed with the level of customer service provided by Lee and will definitely continue to use TMS Hinckley in the future as well as recommending them to friends and family.

S.R


I would have no hesitation in recommending TMS Hinckley to family and friends. Richard communicated with me efficiently throughout my vehicles service and discussed all of the subsequent advisory work in great detail. An excellent service all-round (and cheaper than Sturgess). Thanks TMS! - TMS Volvo Hinckley

R.B


The level of service we receive is always above amazing. We live in London however, we always choose to drive 100 mile each way to TMS Hinckley just so your team can look after our cars. Thank you. - TMS Volvo Hinckley

L.B


Excellent service from all, collection, service and delivery was flawless, many thanks.

O.Z


I would like to express my thanks for the extremely professional service I received from yourselves in regards to the repairs carried out to my car. I was continually kept informed with the status of my car and you even put up with me calling on various occasions. I would certainly recommend anyone to use TMS. - TMS Volvo Hinckley

M.R


Overall the team was brilliant and the service received was outstanding. To top it off, I have just read my service booklet and i have received free roadside assistance as well!!! Thanks immensely. - TMS Volvo Hinckley

R.W


We like TMS because its currently represented by down to earth, honest staff with none of the pompous manner often associated with a premium brand dealership. - TMS Volvo Hinckley

S.C-L


Friendly and efficient as always. – TMS Volvo Coventry

C.T – Leamington Spa, Warwickshire


Customer care was excellent. – TMS Volvo Coventry

M.P – Little Wayward, Stafford


Collected within time stated. Cleaned and valeted to a high standard. Person and collected and returned car friendly and polite. Very satisfied - TMS Volvo Coventry

D.E – Warwick


A great service and customer experience, as always, the staff at TMS Volvo Hinckley were very helpful and accommodating. - TMS Volvo Hinckley

P.B - Leicester


Prompt, trouble free service and the coffee is not bad too! - TMS Volvo Hinckley

D.N - Leicester


Reception, communication and quality of service. Good advisory report. – TMS Volvo Coventry

R.B – Rugby, Warwickshire


Customer care. Very happy with the service and the train touches like the unexpected ride home on booking in. Like the people. – TMS Volvo Coventry

B.A – Coventry


The welcome from the staff upon arrival, always a pleasure to be greeted by Suki and all who helped make my visit a pleasure, from the coffee, the loan car, to the very reasonable charge for such god service. Thank you Alan Jackson – TMS Volvo Coventry

A.J – Rugby, Warwickshire


Collection of my vehicle from home. Excellent service. – TMS Volvo Coventry

M.P – Nuneaton


Good communication and service – TMS Volvo Coventry

T.K – Kenilworth, Warwickshire


friendly and helpful staff, good results. – TMS Volvo Coventry

G.D – Dunchurch, Rugby


Friendly efficient service – TMS Volvo Coventry

G.M – Ryton-on-Dunsmore, Coventry


Great team - polite and helpful. Everything felt very expensive with my monthly payment in advance and then the works carried out. – TMS Volvo Coventry

O.L-N – Mixbury, Brackley, Northants


Completed on time - no issues – TMS Volvo Coventry

H.L – Binley, Coventry


Excellent work and excellent customer service, attention to our needs, with great liaison. I am so glad to have found such a fantastic garage full of top professionals who value their work and always maintain the highest standards – TMS Volvo Coventry

I.B – Ravensthorpe, Northants


General professionalism and assistance of the staff. The staff were fantastic. - TMS Volvo Coventry

M.J - Southam, Warwickshire


Very helpful - TMS Volvo Coventry

P.H - Leamington Spa


The car was returned to me in excellent condition and it was obvious that all the necessary maintenance had been correctly done. The maintenance mechanics are a credit to Volvo and I would think that they are a major factor when it comes to replacing your existing car. Ian. – TMS Volvo Coventry

I.R – Coventry


I have been using TMS Volvo Coventry for many years and have always received outstanding customer service. All the staff are friendly and professional and I wouldn't go anywhere else for my vehicle repairs and servicing. – TMS Volvo Coventry

S.M - Warwick


Excellent staff and good communications during the day They were helpful and well informed – TMS Volvo Coventry

C.H - Coventry


All staff very pleasant and nothing too much trouble. Even helped me with a replacement number plate for my wife's car which is not a Volvo. – TMS Volvo Coventry

G.W – Kenilworth


Courtesy car provided....job carried out in the time-slot agreed – TMS Volvo Coventry

C.L – Kenilworth


Good value, collection from work, came back clean! – TMS Volvo Coventry

N.H – Knowle, Solihull


Everything from picking the car up on time, delivering it back making the payment went exactly to plan and was stress free. – TMS Volvo Coventry

M.K – Kenilworth


The helpful staff. TMS Coventry are an excellent dealership with pleasant helpful staff. My next vehicle purchase again will be from them. – TMS Volvo Coventry

D.C – Coventry


Punctuality, complementary collection & return of car. Communication, pleasantness & efficiency of staff. I feel that I am a valued customer of TMS and that all my requirements are willingly met by them. It is a pleasure to visit them. – TMS Volvo Coventry

M.G – Binley, Coventry


Collection and delivery are particularly good. – TMS Volvo Coventry

C.W – Coventry


Efficient service. Friendly staff. – TMS Volvo Coventry

L.J – Binley, Coventry


The Staff & Service. Please Keep it up. Truthfully from the time I purchased the car from the sales person Dean to my 1st Service I’m certainly Very Satisfied & Hope TMS keep up the Excellent Service not only to myself also other Customers. – TMS Volvo Coventry

P.B – Coventry


Such a friendly clean place and coffee is great. Keep up the good work guys, it's a brilliant dealership – TMS Volvo Coventry

M.T - Warwick


I appreciated the collect and return facility, the free valet and health check, the comprehensive annual service and update plus the welcome bonus of 12 months breakdown cover. Altogether a comprehensive package and excellent value for money from people I can trust.

L.D.S - Loughborough


Consistent excellent service and I feel my car is in good reliable hands.

A.P - Melton Mowbray


Its a pleasure to bring my car knowing it is going to be looked after and serviced by Volvo own technicians.

S.F - Coalville


Always helpful it’s a pleasure to have everything fully explained , and you’re staff give give me great service thank them all.

S.N - Melton Mowbray


I have been using TMS ( Frank Taylor) since the early 1990s, that says a lot about your service that you provide in that I keep coming back. The service experience is as always faultless from booking to the end, as my car is collected serviced and returned before I finish work gives no interruption to my day. Well done. Another nice touch was the video of my car being service, this was the first time I had come across this. Thank You. I will be back in the future.

A.T - Coventry


I have been coming to you for the last 6yrs and I have constantly had professional and helpful service from you - sadly I will no longer be coming to you as am moving down south and having to give up my beloved Volvo C30, but I would like to thank EVERYONE who has looked after me and my car over the last 6 yrs - you are an amazing company.

D.PM - Stratford-upon-Avon


If all companies gave customers the same service and courtesy as the staff at TMS the world would be a much better place to me they are a pleasure to deal with on all counts.

R.C - Tamworth, Staffordshire


The whole process from booking to delivery of my car after service was smooth and trouble free. – TMS Volvo Coventry

M.R – Thurlaston, Rugby


Great feedback and communication. I have had my Volvo for 4 years, the dealer in Hinckley has always provided exceptional service.

M.W - Hinckley


All round thoughtful efficient and customer centred.

A.J - Coalville


Just an overall excellent service. From them collecting my car to the return off my car in the afternoon and also the way I was spoken to on the phone was a feeling of confidence in the service I was receiving.

K.C - Nuneaton


Good all round service in all departments.

W.J - Broughton Astley, Leicester


The staff were superb. They're the best I've dealt with.

N.F - Bedworth, Warwickshire


I am always treated well by Richard on the Service Desk and Moira on Reception. In general the staff at TMS Volvo Hinckley always do their best to help you!

D.V - Coventry


Very helpful, kept me fully informed as to progress whilst I waited. Detailed explanation of work carried out. Very friendly staff – TMS Volvo Coventry

T.S – Rugby


Before taking the car back home, the service manager willingly explained some of the more technical aspects of the car that were still puzzling me. He did not once make me appear foolish. – TMS Volvo Coventry

A.B – Bedworth, Warwickshire


So easy to drop my car off, lovely and professional staff and once car was ready for collection everything was explained to me really well. – TMS Volvo Coventry

E.B – Nuneaton


It is always a pleasure to bring my car in for whatever reason is needed. Everyone is friendly and polite, the manner in which I am dealt with is with concern and nothing is too much from being offered regular drinks through to the return of the car in an immaculate condition. One small touch I find nice is the note hanging from the rear view mirror apologising for the seat having been moved, thoughtful. Thank you.

D.F


The whole package from initial contact to arrange the work. The helpful, courteous nature of all staff I had contact with. The booking-in service. The updates and progress reports during the work. Finally the standard of work itself and the state of my vehicle when I collected it. Pricing was fair and the follow up service was second to none.

D.M - Nuneaton


Good fast turn around. Car very clean and pickup on all essential and option maintenance that is needed to keep my Volvo going. – TMS Volvo Coventry

P.A – Willesborough, Kent


Fantastic customer service – TMS Volvo Coventry

A.S – Binley, Coventry


Nothing Everything was fine as usual – TMS Volvo Coventry

A.W – Sibbertoft, Market Harborough


Good customer service, with a fault issue dealt with. – TMS Volvo Coventry

B.A – Nuneaton


Courtesy car arranged efficiently, kept informed throughout – TMS Volvo Coventry

K.R – Leamington Spa


Collected car on time kept me informed of progress and returned promptly – TMS Volvo Coventry

B.Q – Nuneaton


Chris was fantastic. Very honest, fast and flexible! Outstanding customer service – TMS Volvo Coventry

R.P – Southam, Warwickshire


I am often asked why drive 29 miles from home to have your car service. Simple when you experience exceptional service I will keep going back. - TMS Volvo Hinckley

D.B - Loughborough


Although arriving late there was no problem with Lee, and the service was carried out speedily. A special word about Lee it was a pleasure to deal with him, nothing too much trouble and obliged with trip into the town and back during the service. He appeared knowledgeable about Volvo cars (not always the case in some garages) even talking about items that were not part of the service. I was also pleased with Volvo's approach that if the vehicle mileage is lower then the cost is less. - TMS Volvo Hinckley

G.W


The whole experience is first class, every member of staff I had dealings was helpful, courteous and knowledgeable. I like the fact that I could see through to the garage. My car came back immaculate, the cleaning job was excellent and I like the touch where an apology note is hanging from the rear view mirror with regard to seat position, thank you. - TMS Volvo Hinckley

D.F


Staff are very polite and helpful. Plus I had a courtesy car. – TMS Volvo Coventry

L.T – Coventry


I have used TMS Hinckley for a number of years having my car serviced twice a year due to the mileage I do. I usually deal with Chris Steward who has provided an outstanding customer experience for me and when I have spoken with other staff they are always so helpful. Thanks you TMS. - TMS Volvo Hinckley

H.R - Daventry


I asked if my car could be returned to me at home by 3pm as I had a long drive to an evening appointment. My car was returned at 2.10pm. Brilliant, thank you. – TMS Volvo Coventry

M.A – Napton, Southam


Suki excellent service and the rest of the team. – TMS Volvo Coventry

M.S – Frankton, Rugby


Customer service was particularly good. – TMS Volvo Coventry

C.B – Hatton Park, Warwick


I would say it was outstanding, I arrived early, so my car went for its wash and clean, saving me time. The service and MOT were carried out very fast, and efficiently. I was given advice on further work required if I wanted it doing, and the bill was less than originally quoted. The car looked sparkling, and I'm sure it seemed more responsive on the way home. Thanks so much. - TMS Volvo Hinckley

S.C - Coalville, Leicestershire


Suki and the service team are so helpful – TMS Volvo Coventry

S.I – Eathorpe, Leamington Spa


Excellent staff and service completed on time – TMS Volvo Coventry

M.G – Rugby


Customer service was particularly good – TMS Volvo Coventry

D.P - Coventry


From beginning till the end. I like work with TMS Coventry Volvo. – TMS Volvo Coventry

L. D-S - Coventry


Easy to book. Good reminders. Friendly reception. Good courtesy car. Car ready early. Cleaned very thoroughly - I have nothing but praise for the service I received. – TMS Volvo Coventry

E.L – Long Buckby, Northants


Easy to book. Good reminders. Friendly reception. Good courtesy car. Car ready early. Cleaned very thoroughly - I have nothing but praise for the service I received. – TMS Volvo Coventry

E.L – Long Buckby, Northampton


Very efficient and professional from the booking of my service, on time car collection and returned to my home in reasonable time all clean and shiny. – TMS Volvo Coventry

D.C – Coventry


The staff were very attentive and exhibited extremely high levels of customer care. They were proactive in securing a financial contribution from Volvo for the replacement of a faulty air conditioning compressor which was just out of warranty. As always, an excellent level of service was provided by Lee Parkin and Suki Kandola. – TMS Volvo Coventry

C.S – Woodseaves, Stafford


Good interaction on phone when booking. Vehicle collected and returned as agreed. Polite and efficient service. Available at a time that suited me. Nice to see that TMS customer service at Coventry is as good at our experience at Hinckley – TMS Volvo Coventry

H.P – Uttoxeter, Staffordshire


Staff welcome, courtesy car with sufficient fuel, fair pricing for works undertaken – TMS Volvo Coventry

J.W – Nuneaton


Collected car on time and delivered back on time, well valeted – TMS Volvo Coventry

M.S – Binley, Coventry


The service advisor Lee Parkin was outstanding in every way, a credit to TMS. Lee Parkin is an outstanding member of your team and is all about customer service, it is always a pleasure to deal with him and you just know you will get looked after, great guy who does a great job, TMS is a wonderful dealership and I have brought many cars from them, keep up the great work. – TMS Volvo Coventry

E.P – Coventry


Over the years TMS has grown from a small family size business into one of the leading Volvo dealers in the country. Despite the large size of the TMS group it still maintains its small and personal feel. The dealership is well maintained. the staff are well presented. All areas of the dealership are clean and there staff and friendly and approachable. No one likes spending money to maintain a car but at TMS you come away feeling it was money well spent. Thank you to all at TMS. - TMS Volvo Hinckley

P.T


The service team are exceptional, nothing seems to be to much for them. I always feel satisfied on leaving. This time I have to say they excelled in every way. - TMS Volvo Hinckley

B.N


I was blown away by the professionalism and care taken, from the moment the car was parked to the time the keys were handed back. The level of knowledge from the counter staff was exceptional, and the fact you can view the workshop from the seating area adds a level of reassurance that adds to the transparency of the experience. Brilliant. - TMS Volvo Hinckley

C.A


The service team are all outstanding. They are always ready to help and always keep you on the road with a courtesy car. I have just recently changed to a new Volvo, it's my second car now and it's down to the excellent service the team give they are a credit to TMS – TMS Volvo Coventry

K.K – Coventry


Care, consideration, workmanship, professionalism and being made to feel a very valued customer by you reception staff. – TMS Volvo Coventry

R.R – Bulkington


Level of care from Ray in the service department was outstanding. I would like to congratulate everyone at TMS Volvo Coventry for their friendless and in particular Ray for going the extra mile with regards to service. Keep up the great work.– TMS Volvo Coventry

S.B – Caldecote, Nuneaton


Great customer service – TMS Volvo Coventry

J.S - Coventry


Very efficient and trouble free. – TMS Volvo Coventry

C.W – Barby, Rugby


No issues, no drama, no attempt to sell additional products or services. – TMS Volvo Coventry

K.B – Long Marston, Stratford Upon Avon


The staff were friendly and helpful. – TMS Volvo Coventry

A.B – Coventry


Everything was fine and of a very high standard – TMS Volvo Coventry

S.L - Rugby


Efficient, polite, checked records to save me money. – TMS Volvo Coventry

S.M – Priors Marston, Southam


I don't know. The car is old, it runs perfectly and always start at the turn of the key. I could take it elsewhere and get it serviced for less than you charge, but I trust you to do the job. I trust your expertise. – TMS Volvo Coventry

O.B – Coventry


Well organized – TMS Volvo Coventry

N.R – Coventry


Staff attitude, ease of transfer of car to and from garage. Always get brilliant attention from TMS – TMS Volvo Coventry

F.B – Kenilworth


Very friendly and professional – TMS Volvo Coventry

I.A – Wolston


I was very pleased with the service I received and do not think anything could be improved – TMS Volvo Coventry

B.W – Rugby


Service was first class, reception friendly and welcoming, work carried out efficiently and timely, communication clear , everything explained to me (and the coffee was first class). – TMS Volvo Coventry

A.J-W – Wolverhampton


Lee dealt with my service and he was extremely knowledgeable, friendly and chatty and very informative. I had some queries about products I was thinking about purchasing for my bike and Lee was able to answer them straight away - lovely chap. I was given a replacement car whilst mine was serviced and usually this can take a time to arrange but this was not the case at TMS Volvo. I also love that my car has been cleaned inside and out! Thank you. - TMS Volvo

K.O


I don't know. The car is old, it runs perfectly and always start at the turn of the key. I could take it elsewhere and get it serviced for less than you charge, but I trust you to do the job. I trust your expertise. – TMS Volvo Coventry

O.B


Coventry Customer care in all departments was and continues to be exceptional – TMS Volvo Coventry

A.B – Warwick


Very helpful staff, kept me informed of progress. Loan car was made available – TMS Volvo Coventry

H.M – Rugby


Everyone I spoke to was very helpful. – TMS Volvo Coventry

J.T – Kibworth Harcourt


Usual excellent service. Work done on time. Car returned on time and very clean – TMS Volvo Coventry

A.L – Warwick


Good in and out in no time – TMS Volvo Coventry

D.M – Coventry


THE WELCOME I get, everything is done as and when promised, couldn't be better. They even smile as they take your money!! over all exceptional service and value. – TMS Volvo Coventry

B.A – Coventry


Staff always outstanding, helpful courteous and always ensure they provide excellent service – TMS Volvo Coventry

M.E – Coventry


Everything including the loan car TMS supply a free loan car and I was given a nearly new XC60 which was very pleasant. I have owned a Volvo for the last 28 years starting with a 240GL, and have been pleased with them all, and am unlikely to move to another make in the foreseeable future. – TMS Volvo Coventry

I.E – Daventry


Professional, good value for money, excellent customer service, very quick turn around and vehicle delivered in a clean condition – TMS Volvo Coventry

P.G – Coventry


Car was collected & returned on time. Very good valet carried out on car as part of service. – TMS Volvo Coventry

R.W – Stockton, Southam


My car was serviced and the MOT carried out as requested. My car was then washed and valeted to a high degree as always. – TMS Volvo Coventry

B.K – Binley, Coventry


I was happy with everything Sorry, I cannot think of anything to say – TMS Volvo Coventry

P.T – Coventry


Very little. I particularly commend the young lady who picked up and returned the car - very clean. – TMS Volvo Coventry

R.K – Coventry


Options for making the appointment, I chose via the phone, and spoke with Ray Daulphin, he was very polite and helpful, arranging for my car to be collected. When the car was in for the service, I was updated by the service manager, who also managed to get me a favourable price on replacement tyres. – TMS Volvo Coventry

A.J – Rugby


Good customer relations excellent friendly staff – TMS Volvo Coventry

R-J.B – Nuneaton


Attitude of staff was particularly good – TMS Volvo Coventry

B.M – Leamington Spa


Customer service. I was welcomed, kept informed and the car was ready when expected. Great experience ! I'm looking forward to dealing with TMS Coventry again. Hopefully to arrange another new car They are always welcoming and helpful. – TMS Volvo Coventry

M.C – Daventry


They are a very helpful, respectful team who don't mind, indeed enjoy, looking after the older vehicle as much as they do the younger ones! My Car is not in the flush of youth but I'm treated with the same respect as if I had just bought it from the showroom. They are all very friendly and extremely professional. And, they did me a great deal on the price of the work as well! – TMS Volvo Coventry

T.G – Wellesbourne, Warwick


The service department kept me well informed of the progress and explained in depth what had been done to my car. Very professional and caring. Nothing was too much trouble. I work for a car transport company delivering to dealers all over the country for different manufacturers. Nearly all dealers are helpful but I have watched the way TMS treat everyone who walks through the door with utmost respect and courteous manner. Nothing is too much trouble and I have found that the staff never pull any punches and are totally honest. Thank you. Can't wait to update my car later this year. – TMS Volvo Coventry

S.P – Coventry


The level of service was particularly good. – TMS Volvo Coventry

C.B – Coventry


excellent service from booking until picking the car up. very friendly and professional staff – TMS Volvo Coventry

S.Z – Long Buckby, Northamptonshire


Willing, Helpful Staff – TMS Volvo Coventry

A.T - Coventry


Customer service is outstanding – TMS Volvo Coventry

P.S – Kilsby, Warwickshire


customer care reception time taken workmanship were particularly good – TMS Volvo Coventry

P.B – Coventry


They collected and returned the car - no hassle. They were friendly and communicative. The car felt better afterwards. It was returned in excellent condition. – TMS Volvo Coventry

A.W – Coventry


Very good service by all personnel that I was in contact with. Will definitely recommend to others. – TMS Volvo Coventry

C.G – Coventry


Welcoming and polite staff that seamed sincere in wanting to help – TMS Volvo Coventry

M. R-J - Banbury


Timely, thorough and well executed work at the right price – TMS Volvo Coventry

A.B – Kenilworth


The friendly and helpful staff, who discuss clearly the work to be done both before and after the job. Also the collection and delivery service is most helpful, and the car came back looking like new. – TMS Volvo Coventry

A.P – Rugby


Courteous and prompt – TMS Volvo Coventry

C,L.A – London


Friendly staff Chris Parkes – TMS Volvo Coventry

B.A – Nuneaton


They answered all of my queries promptly and were very personable so I never felt anything was too much trouble. Having purchased a number of cars, in the past, from different manufacturers this was by far the best experience. I would certainly take my car back there when its due for a service even though it isn't my local garage. – TMS Volvo Coventry

L.P – Coventry


Customer service given by Suki was particularly good – TMS Volvo Coventry

M.O – Allesley, Coventry


Can't honestly think of anything you could have done better, other than cut my lawn when you collected my car! But that's about it. I continue to use the Main dealer for my service, mot and maintenance needs. I consider it excellent value, and consider it short sighted to take the vehicle anywhere else. – TMS Volvo Coventry

D.B – Corley, Coventry


Friendliness and patient attention to detail. – TMS Volvo Coventry

A.S – Wellesbourne, Warwick


Accommodating staff. - nothing too much trouble. Very warm welcome by receptionist – TMS Volvo Coventry

B.J – Coventry


Very attentive staff received all the attention needed in a relaxed and professional way – TMS Volvo Coventry

G.M – Coventry


Staff very good and polite and service carried out to my satisfaction. – TMS Volvo Coventry

P.S – Coventry


Courtesy and attention to detail the staff are aware of personal wishes and always implement them – TMS Volvo Coventry

P.W – Leek Wooton, Warwick


Quoting good price for service and friendly staff within the branch – TMS Volvo Coventry

K.G – Banbury


The car was picked up and delivered back to me, the service was carried out to my expectations and the standard of the valeting was exemplary. – TMS Volvo Coventry

B.O – Warwick


Booking online was acknowledged, offered coffee while I waited and magazines to read. Car was washed and vacuumed. Salesman (Dean) who sold me the car came to talk to me which was really nice. – TMS Volvo Coventry

A.L – Coventry


Lift to town, friendly staff, cleaned my car – TMS Volvo Coventry

L.F – Buxton


Service reception is exceptional and the car was returned promptly in a good cleaned condition. – TMS Volvo Coventry

P.B – Coventry


Friendly staff. Very helpful and polite – TMS Volvo Coventry

R.L – Rugby


Customer service when booking a Saturday service and MOT with courtesy car. Speed of service with car wash and valeted interior. Value for money. – TMS Volvo Coventry

S.B – Leighton Buzzard


Friendly staff, quick and straightforward service – TMS Volvo Coventry

D,V-S – Rugby


The consistent efforts by your service representative - Suki Kandola were excellent and she efficiently expedited a 3rd party warranty issue. This was much appreciated and, together with the positive outcome from the workshop staff was a credit to TMS – TMS Volvo Coventry

J.D – Rugby


1st class – TMS Volvo Coventry

A.M – Leamington Spa


Car collection, car valeting, easily understood account The car was in showroom condition when returned. This experience was to the standard which I have come to expect from this Volvo dealership – TMS Volvo Coventry

J,N.B – Willoughby, Rugby


Pick-up and delivery by friendly driver – TMS Volvo Coventry

T.M - Coventry


From booking my vehicle in to its return all staff were polite and very friendly – TMS Volvo Coventry

J.H – Coventry


Helpful service technician, fixed problem with emissions not dealt with successfully by Volvo Solihull. – TMS Volvo Coventry

S.S – Dorridge, Solihull


All of it, personal service, great collection driver, excellent mechanics, TMS always go the extra bit, excellent – TMS Volvo Coventry

I.B – Ravensthorpe, Northampton


They picked my car up and then brought it back to my home and was in contact with me throughout the day concerning anything that needed to be done plus the car had been valeted for me also which was a lovely surprise. – TMS Volvo Coventry

S.G – Stonesby, Melton Mowbray


The carried out an annual service on date, time I requested. Provided a new good spec courtesy car and finished the service at the time I requested. I have used TMS Coventry for over 36 years and they have always provided an excellent service. – TMS Volvo Coventry

C.T – Cawston, Rugby


Pleasant helpful staff. TMS are the only car dealership I have ever dealt with who treat the customer the same after a sale, as they treated them before a sale. – TMS Volvo Coventry

D.C – Coventry


Staff attitude and time taken. Staff very pleasant on phone offered alternative to getting car to dealership. – TMS Volvo Coventry

C.W - Coventry


My car was serviced and MOT tested earlier today. As usual your staff were a model of courtesy and consideration, both at the time of booking and today. Please pass on my thanks to your receptionist (Moira), Chris Steward on service reception, and Alec Twidale who has carefully looked after my car in the past.

C.P - TMS Volvo Hinckley


Everything worked as planned in terms of pick up and return of the vehicle. Was kept informed throughout and advice given on upcoming works that may be required. Always polite and courteous. – TMS Volvo Coventry

C.B – Dunchurch, Rugby