TMS Volvo Sales Testimonials

New Volvo Car key handover to the new owner

Here at TMS Volvo, we realise that our customers are as special as the cars they purchase.

Not everyone appreciates true quality. Not everyone is careful enough to consider all the real virtues of a car before they buy. For the people who choose TMS Volvo, our total aim in life is to continue to justify that decision by providing the finest support services that we and our brand partners can devise.

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What our Volvo New and Used car customers are telling us

The quality of our service is very important to us. Here are a few of our recent testimonials from our customers.

I've been in contact with Chris Parkes on and off for some time in terms of interest in purchasing a new Volvo. Chris was not "pushy" in the slightest over this period and when the time was right, made the experience of buying the XC90 seamless and effortless. TMS Volvo Coventry

Josh was straight forward, gave us all the information we needed didn't give it the big sell and was great to deal with, making it really relaxing experience. - TMS Volvo Coventry

Chris was excellent throughout the sales process - his approach was very professional and not pushy. John also gave a great introduction to the car and the technology available. A great | first experience with TMS and Volvo.- TMS Volvo Coventry

My wife and I had decided to have a closer look at a used XC40 Volvo at the TMS Coventry dealership and having made an appointment we were introduced to Chris Parkes their Senior Sales Consultant. He was extremely knowledgeable and engaging about all aspects of the product and took us through the process to narrow down a car that fitted our criteria exactly. All in all a very pleasing buying experience. - TMS Volvo Coventry

All the staff are very helpful, answer all questions patiently and with understandable information. The premises are smart, and customer friendly. I have recommended TMS to friends who have subsequently bought cars from them. - TMS Volvo Coventry

This was the second Volvo I have purchased from a main dealer and the experience has been excellent. Our sales representative Mark Kennie kept us updated through the entire process and explained in detail the car and options at the handover as if it was a new vehicle. - TMS Volvo Coventry

Chris and Lee were both very helpful and accommodating throughout the whole process. I received regular updates from Chris who was always happy to help and answer all of my questions (of which there were many). - TMS Volvo Coventry

The staff are so friendly, lovely lady on reception always made sure we had a hot drink she was so attentive. Lee Morris helped us through our whole purchase he didnt push any sales onto us he answered any questions we had and was extremely helpful through the whole process. - TMS Volvo Coventry

The sales consultant, Hayden Julian, was exceptionally helpful throughout. He could not do enough for me to ensure I had a very pleasant experience with Volvo. I would certainly would not hesitate dealing with Hayden again for a car. I would certainly recommend TMS Hinckley - TMS Volvo Hinckley

Mark at TMS Leicester was fantastic. He was really patient and listened to what I wanted and matched the car to me perfectly. I am super impressed by the whole Volvo experience so far. - TMS Volvo Leicester

Mark Kennie, made the whole process smooth, and enabled me to have the con|dence to carry out the transaction even though I was at a distance from the showroom, living in the north east of Scotland. - TMS Volvo Coventry

The salesman Joshua hillier was fantastic, so lovely and did his best to help me with my new car purchase, whilst making sure everything was stop on for my collection. - TMS Volvo Coventry

I found the salesman, Nigel Hughes, to be very helpful and patient. Any questions we asked he answered straight away. The handover was very quick and simple, and nothing was too much trouble. - TMS Volvo Hinckley

My first deal and found Mark an extremely pleasant and honest guy definitely recommend (and told my cousin) to buy from him. - TMS Volvo Leicester

It was a pleasure dealing with Hayden, he was always available for any queries we had and was very knowledgeable about the vehicle we were purchasing. The whole team at TMS Volvo were so welcoming and helpful. - TMS Volvo Hinckley

Excellent customer service from Josh at TMS Coventry dealership. Pre-purchase to post-sales 10/10 on the service from him. - TMS Volvo Coventry

Contacted numerous dealers looking for the right vehicle only TMS followed up and searched to find me the perfect spec I was looking for on my second Volvo and I will be dealing with TMS going forward. - TMS Volvo Hinckley

Mark has been great as well as Ricky from start to finish. Great customer service and helpful. Very happy with the whole experience. Thank you. - TMS Volvo Leicester

Very helpful, good knowledge and very friendly helpful staff. A really pleasant experience and Chris the salesman did a great job. This is the reason why I have bought 6 cars from TMS - TMS Volvo Coventry

Having bought 10 premium cars in 20 years from main dealers - I have felt levels of service and courtesy have progressively dropped. TMS was a refreshing change. It was a good experience. - TMS Volvo Hinckley

I received excellent service from Chris Parkes and the team of experienced personnel at TMS. The whole purchase process was a pleasure. Many thanks to all at TMS Coventry. - TMS Volvo Coventry

Josh took time and great care to explain everything to me, and to sort out the car insurance as I thought I had 48hrs Volvo insurance, overall this was a great buying experience. Also, John went to great lengths to explain the controls of the car. - TMS Volvo Coventry

Extremely professional and a great car buying experience. Perfectly arranged delivery and 5* service was given. Recommend this dealership to all. - TMS Volvo Coventry

A very supportive team who made things as easy as possible for me during the process. - TMS Volvo Coventry

Excellent customer service from reception to sales, to the technical introduction, to handover. TMS has been outstanding. - TMS Volvo Coventry

Exceptional customer experience and support throughout the engagement. - TMS Volvo Coventry

Efficient and comprehensive and friendly, the usual high standard I have got to expect with everything at TMS - TMS Volvo Coventry

Emailed a test drive request at 12 pm on a Saturday night and got a response within 20 mins. Over and above what I expected. Very helpful and friendly staff. The car was prepped and serviced. Great service and reflection on Volvo.- TMS Volvo Coventry

Andy Green was relaxed, patient and extremely helpful. We were delighted with the service and would certainly look to use the group again.- TMS Volvo Leicester

What a fantastic team especially Lee and Ali who explained everything in detail and a smooth completion of the sale today Well done everyone. - TMS Volvo Leicester

Fantastic product knowledge and super friendly staff. Went beyond my expectations on vehicle preparation and presentation. - TMS Volvo Leicester

From the first visit we were treated brilliantly, help and advice was given freely and all our questions were answered. We purchased the car and on collection, the handover was great also. A first-class service all round. - TMS Volvo Coventry

Not that I change vehicles very often, but this hand-over was probably the most comprehensive and useful session I have experienced during my 50+ years of vehicle ownership. - TMS Volvo Leicester

From my phone enquire to a visit to TMS Mark made me & my son really comfortable in the process of the p/x sale of the Tiguan after 5yrs for the purchase of the Volvo, he went above & beyond to help to answer all my questions with honesty - TMS Volvo Coventry

My wife and I visited TMS Volvo Coventry, we were treated brilliantly, help and advice were given. Lee (Senior Sales Consultant) answered all our questions. I'm extremely happy with my car and the technical handover was the best. A first-class service all round. - TMS Volvo Coventry

Lee was very helpful before and during the purchase. The handover was easy efficient, friendly but professional. Also -Having someone specific(Ali) to show you around the car was helpful as was the offer of further help if needed! - TMS Volvo Leicester

This has been the best car purchase experience we've experienced. It's so nice to buy a car guilt-free, with no second thoughts, in-good trust and knowing you'll be taken care of if something goes wrong. Big Thanks to Lee from TMS Coventry. He was fantastic, very easy to work with, and sorted us out with a fantastic deal. We are over the moon with our new car. I already know my next car after this will be another Volvo. - TMS Volvo Coventry

Comprehensive knowledge of salesman, professional, understanding of needs. Wide expertise on both the car and the options offered. Salesroom staff made us feel at home with drinks and other help. Welcoming and comfortable showroom. Appropriate car found for me, excellent communications. - TMS Volvo Coventry

The process was very friendly and smooth with Josh, from the moment we first contact until the end, he was very responsive to our enquiries and proactive to deliver any information back to us. Great customer service, even though we purchased a used car, the service was as good as if we purchase a brand new car. - TMS Volvo Coventry

This is the second Volvo I've purchased through TMS, that sense of family resonates throughout the entire team which ensures a flawless end-2-end sales process from the moment you walk through the door. Certainly will return to TMS for maintenance & future purchases, top marks all round. - TMS Volvo Hinckley

From the moment I stepped into TMS Coventry I was made to feel very welcome and so began my journey to purchasing a PHEV XC40. The journey was everything I expected and more. Thank you to all at TMS Coventry that made my vehicle purchase a memorable event for all the right reasons. Well done. - TMS Volvo Coventry

From beginning to end the service was exceptional and no request was too big, from the warm welcome by the lovely receptionist to the outstanding service we received from Joshua who kept in close contact during the whole process and was available to answer any questions and reassure us if any concerns. He made the whole process which can be quite stressful easy and enjoyable and we are delighted with our new purchase.- TMS Volvo Coventry

Excellent customer service… real people answering the phone, which makes such a difference to a computer selection system. Very friendly, polite staff. - TMS Volvo Coventry

Fantastic staff, Josh especially was great from start to finish. - TMS Volvo Coventry

Our experience was really good Ricki listened to what we wanted and gave good advice. Very happy with our new car. - TMS Volvo Leicester

Fantastic service from Joel Moody and Graham Cross. - TMS Volvo Leicester

Customer courtesy, no quibble trade-in price, instant new car and set up with finance, tax and insurance. - TMS Volvo Leicester

Very friendly and relaxed atmosphere, and experience tailored to individual preferences. - TMS Volvo Leicester

Timely Communication always when promised. Nothing was too much trouble. - TMS Volvo Leicester

I’m delighted with the service from TMS. This is the second Volvo I’ve purchased and this is by far the best purchase experience.- TMS Volvo Leicester

Polite very friendly and took the time to make the experience well worthwhile, great team of guys work here and dedication shows through. - TMS Volvo Hinckley

The experience buying a Volvo for the first time through a Volvo main dealer was an excellent experience. Nigel was fantastic really went out of his way to cover all areas of the process his communication was also excellent and kept me informed all through the purchase I would recommend doing business with the TMS Group again. - TMS Volvo Hinckley

Great service, friendly non-pushy. Always happy to do business with TMS Coventry. - TMS Volvo Coventry

Everything was explained clearly and very friendly staff, Chris made this a very smooth process. - TMS Volvo Coventry

The service provided to me was exemplary from start to finish. All the staff at TMS Coventry were extremely polite, friendly and accommodating and the Product Specialist, John, provided me with a comprehensive and informative handover. All are a credit to TMS Volvo. The staff at TMS Volvo, in my experience, provide exemplary service and brought a friendly, personal touch to an online purchase. Their care for a customer is superb.- TMS Volvo Coventry

We were welcomed by your representative Chris Parkes. He not only was very good at communicating with me, but he also took the time to send me a video prior to my arrival of the car that I was interested in and went on to purchase. He was first class. Fantastic customer care. I previously had approached two local Volvo dealers before coming to you [TMS Volvo] neither of them inspired me however, we traveled up from London to view this car because your guys were straight-talking, honest, and welcoming. - TMS Volvo Coventry

From 1st contact via phone with Chris who made every effort to answer all my questions, to entering the showroom with a smile and greeting from the receptionist who offered a cold drink, to sitting down with John who dealt with the handover and all technical questions regarding the V70 very efficiently. I can't fault my experience in any way and would like to say thank you to your amazing team.- TMS Volvo Coventry

Excellent service from start to finish. Fair deal reached. Flowers and teddy very much appreciated; it’s the little things! Having owned a 7 series BMW and an A8 Audi, I can say that Volvo service was far above that provided elsewhere. - TMS Volvo Coventry

From the first enquiry to hand over Lee’s service has been first class. Incredibly helpful and informative and nothing was too much trouble. - TMS Volvo Coventry

Joshua was excellent he looked after all aspects from our first enquiry to the handover of the car he was available for any questions and we felt nothing was too much trouble. - TMS Volvo Coventry

Very professional to deal with. - TMS Volvo Leicester

Josh is a very friendly and knowledgeable member of staff. - TMS Volvo Coventry

Very professional service from the moment we phoned to make our enquiry. Everyone we met at the dealership was very welcoming and Jordan, our main contact was extremely helpful. - TMS Volvo Coventry

Excellent communication from enquiry to delivery of the vehicle. Lee the sales executive was very polite and informative. - TMS Volvo Coventry.

Chris was very helpful and the whole experience went very smoothly. John the tech guy was also very patient going through the car features with me. - TMS Volvo Coventry.

The best hand over ever. John didn't overload with info and was happy to answer questions some days after. I think we were David's first sale and his handover was very good. We were happy for him too!! We are going to ENJOY our car. Well done the whole team. - TMS Volvo Coventry

I have be a customer of Volvo since 1999. TMS has now taken over my local dealership and have brought back the family feeling to the experience of buying a car. Well done TMS. - TMS Volvo Leicester
S.B - Autotrader customer

Initially, arrived at TMS garage just to look at cars. After looking at various ones, decided I liked the XC40 model and wanted to know more about it. A very helpful lady on the reception asked us to take a seat and she would find a Sales person to explain all the options. Mr Steve Early then came over, introduced himself and showed us to his desk and proceeded to answer all our questions. He was very helpful, knowledgable about the product and spent almost 3 hours(including organising a test drive) to ensure we had all the relevant information about the cars to see if in fact, we would like to purchase one. - TMS Volvo Coventry

Friendly, knowledgable, accommodating and not overly 'pushy'. Good email and phone communication and follow up

I already drive a Volvo so was very familiar with the car. The sales person acknowledged this and allowed me to find my round the car only offering help if needed... perfect approach :-)

I recently bought a used Volvo XC60 from TMS Leicester on the Selekt programme. Aaron was my sales adviser and was 5* from the first phone call. He wasn't pushy, just pleasant and informative. Faultless service and a pleasure to deal with. TMS Leicester is the best dealership, and Aaron the best sales adviser, I've ever deal with, and I wouldn't go anywhere else but them now. Highly recommended. - TMS Volvo Leicester
Autotrader Customer

Excellent to deal with a very pleasant and friendly Lee Morris, and not any problem to call him afterwards when I needed to. Excellent environment and very good coffee. - TMS Volvo Coventry.

Allowed us to give the car a really good test drive which helped us to make our minds up! - TMS Volvo Coventry

Helpful and friendly. Efficient service with clear and thorough communication. - TMS Volvo Coventry

Chris Parkes was exceptional throughout the process from original order and communication throughout. Really good customer service while waiting and nice touch with unveiling my car in showroom and flowers!

Knowledgeable, professional and friendly staff. Purchasing remotely was made easy with a detailed custom created video. Patient sales team answered questions promptly. Delivery of vehicle was socially distanced, with sales team ensuring they had provided us with all the necessary information we needed before departing. Overall 10/10, highly recommended. I can think of several dealerships who could learn a lot from Volvo Leicester!
Autotrader Customer

Buy your car from TMS Volvo Leicester, they are amazingly good at what they do, I cannot fault the service I got, I would highly highly recommend them. From the first enquiry to delivery and then the aftercare has been just wonderful, I cannot speak highly enough of them.
Autotrader Customer

The whole process was handled very professionally and without any pressure. - TMS Volvo Coventry

Friendly staff, excellent service, providing clear and necessary information about the goods. - TMS Volvo Coventry

Everything and everyone associated with TMS Volvo Coventry went beyond my expectation, very professional and working hard to maximise customer satisfaction. I will not hesitate to recommend highly the efforts of all the staff that I personally dealt with specifically Steve Jordan and especially Lee Norris. They are both a credit to Volvo.

Friendly, knowledgeable staff. I trust that they’ll complete the service to the highest standard. - TMS Volvo Coventry

Easy booking, collect and drop-off service - TMS Volvo Coventry

Even during the difficult period of a full lock down steve at TMS Coventry ensured I was not only happy but comfortable with the buying process and final spec and pricing of my vehicle. - TMS Volvo Coventry

Have been a customer for many years with our Volvos. Steve Early form the sales team is an absolute gentleman - open, honest and friendly. He went the extra mile to ensure the purchase experience was excellent, given the COVID situation. He was on always available for questions (even on his days off) and put a great deal of effort into arranging a charging pod for the vehicle. Needless to say the vehicle is superb and I am very happy with it. The next car to replace will be my wife’s, it will be a Volvo and it will be through TMS Coventry. - TMS Volvo Coventry

I cannot speak highly enough of TMS Volvo Leicester and especially the agent I dealt with Mr Aaron Moseley. The whole experience from the first phone call to the delivery of the car has been such a pleasurable experience, attention to detail has been second to none. I am delighted with my new vehicle and the customer service he provided was just excellent. I wouldn't hesitate to recommend the TMS group. - TMS Volvo Leicester

Absolutely brilliant. I have bought many cars but the service and customer care at TMS was the best I have ever had. I was looked after superbly from the minute I entered the showrooms to buying the car. It has not stopped there - there has been several phone calls of care and progress since then. - TMS Volvo Leicester
Autotrader Customer

Easy to do business with, responsive without being overbearing, knowledgeable able and helpful staff. - TMS Volvo Coventry
D.S - Southam, Warwickshire

I will definitely be recommending TMS. Our previous car was stolen and the service was second to none every step of the way. From discussing replacement options to ordering and collection . Lee Morris and the team especially ensured we were left more than happy especially after the reason for a replacement car. Thank you and Well done TMS !! - TMS Volvo Coventry
M.H - Solihull, West Midlands

Very efficient and hassle free.
C.A - Reading, Berkshire

Never had more fun spending my money on a car!

Brilliant personal service, even with Covid19 restrictions. The whole process from first enquiry, test drive, agreeing the deal and delivery was seamless. I have owned Volvos for 20 years and didn't need to be 'sold' but at every step of the way I was made to feel like a valued customer. I still do because of the excellent after sales service. Don't bother going anywhere else!
Autotrader Customer

Great communication, car as described.
J.F - Harpenden, Hertfordshire

My wife and I were both very impressed with the highly professional service provided by Sales Executive Ricki Hayre. He was professional, knowledgeable about the product and Services provided by Volvo/TMS and very very customer focused (and even returned calls on his days off!). I would also like to mention Ali Culpedin who took us through the car controls at handover and has subsequently provided me with a couple of videos to demonstrate things that I have queried. Such great service unfortunately is rare - I would gladly recommend TMS and would advise people to ask for these guys.- TMS Volvo Leicester

Excellent service. 3rd car purchased from them.

Excellent, professional and friendly service. Thanks for being so genuine and helpful. Hope to use you again!
M.C - Broadstone, Dorset

Hayden at TMS Hinckley was great, credit to your brand.
A.M - Nuneaton, Warwickshire

Friendly and professional service by the dealer. Dealer contacted me a few days after delivery to check that all was ok.
D.E - Swadlincote

Ricki was great from the start, gave me all the information, he’s approach was spot on not pushy but constantly checking I had what I needed to make my decision. He understood my requirements, communicated everything well, professional and above all came across as a lovely guy.Very/ patient, good knowledge of the car and the process really felt he did all he could to help .

The nhs discount is a great incentive-thank you for acknowledging and appreciating us! - TMS Volvo Leicester
B-H – Market Harborough

Great customer service, answered all my questions, wasn't too pushy, made sure I was comfortable with my decision. Would definitely recommend both TMS Volvo Leicester and also the XC40, I've driven a Q3 for years and I much prefer the XC40! - TMS Volvo Leicester
Autotrader Customer

Ease of purchasing the vehicle. Quality of vehicle. Proactive attitude to repairing the car.
R.T - Glen Parva, Leicester

Great service, always available to answer my queries. Chris Parkes the sales executive couldn’t do more. He was attentive and sincere. Made me feel like a valued customer. - TMS Volvo Coventry
S.W - Harrogate, North Yorkshire

Everyone is really helpful. Steve Hargreaves and Daniel couldn't do enough for us. We travel 2.5 hrs to get to TMS because they are so customer-focused. - TMS Volvo Hinckley
A.W - Frome, Somerset

Hayden is perfect a customer representative. He kindly supported us during both our decision-making process and purchasing the car. Before got in contact with Hayden, I was very confused and unsure about our needs. Thanks to him, my wife and I are quite happy with our V40.
A.G - Newbury, Berkshire

Some of the best customer service we have ever had, very professional, sales staff so very very good, so good we bought another car at the same time.
A.H - Newbold Verdon, Leicester

Great customer service as always.
S.M - Warwick

Chris who I dealt with was brilliant from the start to finish!

Excellent response and service provided.
A.C - Milltimber, Aberdeenshire

Excellent response and service provided.
A.C - Milltimber, Aberdeenshire

Manager Steve, salesman Hayden have pulled out all the stops for me. From being very polite, courteous, friendly and super-efficient. The XC60 is a wonderful car but not quite what I need, swapped it for an XC90 with the minimum of fuss. They keep me in touch with the progress of the prep ie full service. Would recommend TMS and Volvo to friends, relatives, workmates, etc.

Remote handover! (Lockdown). Brilliant. - TMS Volvo Coventry
S.G - Doncaster, South Yorkshire

The salesperson was very professional and respectful. - TMS Volvo Coventry
V.S - Coventry

Great level of service from TMS, communication was great, no pressure from a sales perspective. I bought the car based on pictures from the web and when I went to collect it I was delighted to find the vehicle exactly as I expected. And its a really nice car! - TMS Volvo Coventry

Given the current situation with the lockdowns and limited opportunity to visit showrooms, I was very impressed with how the retailer managed business online. They were prompt with their response, handled my interest in the car as a priority, made themselves available for my questions. They really supported me in the purchase of the car.

All staff went all out to support. I know I was looking to buy a car but they were there to sell a car while at the same time making sure it met my needs.I also had support after purchase. A call was set up with a staff well versed on the features of the car to run me through these again. - TMS Volvo Coventry

We bought our new V40 today from TMS Hinckley. Hayden managed all of the processes. He cared for and managed every single detail for us. I highly recommend TMS. They provide the best service you can get. - TMS Volvo Hinckley
A.G – Newbury

Easy, hassle-free experience. - TMS Volvo Coventry
D.N - Cheshire

This is the 3rd Volvo I have bought from TMS Hinckley who are easy to deal with a none pressurised approach – TMS Volvo Hinckley
M.H – Braunstone, Leicester

Very pleasant. efficient and helpful. - TMS Volvo Coventry
A.H - West Midlands

I cannot recommend TMS Volvo highly enough. I went to them for my new car because of the excellent service they have given me in the last few years. Excellent service by a knowledgeable salesman Steve Early. - TMS Volvo Coventry
R.H - West Midlands

Under difficult covid restrictions, the service was excellent. - TMS Volvo Hinckley
R.C - Leicestershire

Brilliant service all the way through. We are so happy with our new car and highly recommend this place. - TMS Volvo Leicester
M.K - London

Had a great experience with the staff here. The salesperson, the manager, and the product specialists were all fantastic. Cannot commend them enough. So much better than other showrooms we've been to and visited in the past. - TMS Volvo Coventry
K.S - Coventry

Excellent professional service as always. Many Thanks - TMS Volvo Coventry
R.P - Coventry

The easiest, best value and most professional car purchase I've ever made. - TMS Volvo Leicester
D.P - Belper

Very knowledgeable and efficient. Appreciated the helpful sales personal - TMS Volvo Hinckley
D.T - Hinckley

Overall an excellent experience purchasing the vehicle. - TMS Volvo Leicester

Helpful and knowledgeable team. The team all went above and beyond - Steve Early was very good at communicating and following up. Steve Jordan was helpful regarding finance. Other staff e.g. receptionist was friendly and attentive. All staff highly safety conscious of COVID 19. - TMS Volvo Coventry

Informative and courteous salesperson. TMS Volvo Leicester

Best service of a car dealership in a long time. Volvo dealerships have always been great. Other car dealerships could learn a lot from this. - TMS Volvo Coventry
L.A - North Yorkshire

Hayden Julian was really helpful, very professional, and well prepared for me when collecting my car. A personalised card on my car and the amazing flowers were a nice touch. All staff at TMS Hinckley were courteous and the showroom was spotless. The antibacterial gel was available and social distancing was observed. TMS Volvo Hinckley
C.M - Reading

Liked the way Dean Bedder handled my inquiry/interest - no heavy sell. Very professional, especially in handling the move of my Cherished Number Plate to my new car. - TMS Volvo Coventry

Great CS and friendly team. I would recommend TMS and Volvo to anyone looking for great service and a quality product. - TMS Volvo Coventry.
G.B - Napton, Southam

Read more of our customer testimonials

Begun online through the Volvo website. Called back within 10 mins by a TMS salesman and a PX deal was agreed within half an hour. An appointment was made to complete the sale in person a few days later. My new car was waiting in the showroom when I arrived. The paperwork was completed without fuss and I was ready to leave within an hour. The easiest and most professional car purchase I have ever made. - TMS Volvo Leicester

Autotrader customer

Very efficient and friendly service. - TMS Volvo Coventry


Excellent service going the extra mile. Hayden Julian was outstanding in securing the ideal car for us and helping us drive away satisfied customers. - TMS Volvo Hinckley

G.L - Abbots Bromley, Staffordshire

Very Professional and Customer orientated. Would have recommended this dealer to others.

L.H - Grantham, Lincolnshire

Dean Bedder was very helpful with the difficult trading conditions. - TMS Volvo Coventry

J.R - Burbage, Leicestershire

Excellent customer relationship helpful and informative. Was guided through by Mr. Lee Morris who was very professional patient and understanding of the customers' questions and needs. - TMS Volvo Coventry

S.D - Loughborough, Leicestershire

Very helpful and knowledgeable about the car and no hard sell. - TMS Volvo Coventry

K.W - Coventry

Superb service from start to finish. The Coventry team were great at setting up my Volvo on call. Will definitely buy a Volvo again! - TMS Volvo Coventry


Very professional in the current climate.

M.F - Daventry, Northamptonshire

I have owned a Volvo since the early 80s and have always loved them. Information and update on a Volvo various models were clear and well presented. Great showroom and the presentation of my car when I collected it! - TMS Volvo Leicester


Very good - COVID secure, knowledgeable and friendly. Andy Green was especially helpful and made the sale a stress-free experience. Thank you - TMS Volvo Leicester


Mark Fisher was a pleasure to deal with from the initial phone call all the way through to picking up the car. He was always available to talk and answer questions and couldn’t do enough to help. - TMS Volvo Leicester.


From our visit to our last visit the service was great A big thank you to Lee Blaby. - TMS Volvo Leicester

G.W - Narborough, Leicester

I was dealt with the utmost respect at all times. Information about the Volvo was very good. 5star - TMS Volvo Hinckley

T.B - Mauchline, Ayrshire

all staff very friendly and helpful. - TMS Volvo Hinckley

G.B - Hinckley

Very helpful and supportive throughout the purchase. - TMS Volvo Coventry

C.W - Plymouth, Devon

From our first phone conversations to our visit to the dealership to see the car and meet Lee Morris, everything followed through smoothly and professionally. The staff were welcoming and the dealership was really clean and set up well for visitors.

The dealership was spotless, and set up well with cars, offices, desk areas to review information with Lee, or to sit comfortably in a waiting area. Lee offered to have the Volvo delivered to our home. Carl arrived and he and I reviewed all of the features and controls. He did a thorough job and was willing to go over any questions as often as needed.

G.B - Bicester, Oxfordshire

They made everything very easy. None of the dreaded hard sell that would have made me not come back to them. Politely approached us in the forecourt to offer help. Listened and noted my requirement. Much needed cup of coffee and hot chocolate! - TMS Volvo Coventry

E.F - West Haddon, Northampton

Always been brilliant even in these trying times I have no complaints been a customer for many years. TMS Volvo Hinckley

S.B - Earl Shilton, Leicester

Staff were very welcoming, friendly. Showed me exactly what I asked for and organised a test drive. Very accommodating and knowledgeable. I have already advised a friend about how well I was treated by TMS and how good the staff are. My wife is now considering a Volvo when she changes her present car. Thank you. - TMS Volvo Hinckley

R.W - Markfield, Leicestershire

Friendly professional service and observing Covid safe practices. Always welcoming polite offering tea or coffee. Never over bearing or pushy. 2nd car I have bought from this retailer. On both occasions I felt that I was buying a car and not being sold a car. - TMS Volvo Hinckley

D.F - Burbage, Hinckley

No hassle approach from salesman. Not pushy and very helpful - TMS Volvo Coventry.


They were very helpful and genuinely tried to make the purchasing experience a success. Allowed me to go out in multiple cars and even go out again as I dithered. - TMS Volvo Coventry.

C.F - Bromley, Kent

They were very accommodating and very easy to deal with. - TMS Volvo Coventry


Excellent service, very polite and respectful, also extreamely helpfull. On the hole, I am very impressed with the service, I receive, at TMS, thank you. - TMS Volvo Coventry

S.M - Binley Woods, Coventry

First time I have purchased a Volvo. Nice experience compared to Land Rover or BMW. Good extended test drive (unaccompanied) due to current guidelines. Basic handover only allowed, but I had already been directed to online literature prior to collection. - TMS Volvo Coventry

L.C - Tamworth

We received a first class service from the initial test drive, all the way to collecting the car and curtosy calls after to check everything was in order. Have recommended TMS Volvo to a few friends already. We have had a couple of calls to check everything is perfect and also been available to call up and answer any questions we had promptly. - TMS Volvo Coventry.

D.S - Sapcote, Leicester

I have always found TMS to be totally professional in everything they do I have total respect. - TMS Volvo Coventry

G.B - Coventry

Comprehensive service with quality help. - TMS Volvo Coventry

P.W - Warwickshire

Outstanding service and all questions were answered accurately and quickly. - TMS Volvo Coventry

M.M - Hampshire

When my newly purchased car was delivered to my house, the delivery gents were very, very polite and the most interesting part was that my car was delivered to me with a bunch of flowers, which to me it was that big cherry on the cake. As for the sale representative Mr Dean; he is an asset to the organisation and he is truly professional as well as knowledgeable gentleman, he helped me a lot and I am thankful to him. - TMS Volvo Coventry

M.B - Warwickshire

Hayden at TMS Hinckley was a pleasure to deal with, from initial phone call, through purchase and follow-up. First class service, thank you. - TMS Volvo Hinckley

G.S - Wiltshire

Very helpful and quick to respond to the initial inquiry, Chris even responded outside of the showroom opening hours. Excellent customer service from Chris Parkes and Lee Bamford. - TMS Volvo Coventry


Amazing service from start to finish. Clear and helpful information helped make the trade in and purchase of my new Volvo a smooth and enjoyable experience. - TMS Volvo Coventry

E.ML/ - Salford

The car was meticulously presented and the service I received from all staff, the woman receptionist who's name I unfortunately cannot recall to Chris on sales and Lee on technical, was great. I was duly impressed throughout the purchasing experience. They were not pushy in any way but professional, personable and courteous which to me works. Thank you. - TMS Volvo Coventry

J.A - Berwickshire

Professional, knowledgeable, friendly, not remotely pushy... can’t fault them. - TMS Volvo Coventry


Lee Morris was fantastic. - TMS Volvo Coventry


Our new XC90 arrived to Dublin with the transport company and we picked it up on Wednesday. We are absolutely delighted with it and the specification. The car is stunning and delivered in perfect condition as promised.

I just wanted to say thank you so much for all your attention to detail and for being a privilege to deal with. You are a credit to TMS and we appreciate everything you did to help us. I say that on behalf of myself and a very happy wife who is delighted with her purchase from you. - TMS Volvo Leicester

G.C - Ireland

Absolutely excellent dealership and service garage, all work is top quality. The personal are exceptional and it is a great place to visit and trust. I live outside Oxford yet I drive to Coventry TMS for all my car needs because they are brilliant. - TMS Volvo Coventry

I.B - Oxfordshire

Excellent service. Easy to deal with. TMS Volvo Coventry

P.H - Rugby

Really good experience with TMS. Dealt with Dean from start to finish, no hard sell or dealer games, just dealt with us professionally and courteously. They talk to you properly about the price, finance, optional extras etc, and came up with a fair price for us to place an order. Have to say TMS wanted our order more than other local Volvo dealers, but didn’t push us at all, which was nice. The handover was excellent, everything was gone through in detail, definitely not just come in to pay and here’s your keys at TMS. Dean went through the deal again, all explained thoroughly, then the car was literally unveiled to us from beneath a black cloth, revealing our new XC40, the bouquet of flowers for my wife was a really nice touch, proper old school service that we very much appreciated. - TMS Volvo Coventry

G.A - Kenilworth

Everything was ready, no fussing or pushy up-selling. Car was presented spotless like new. - TMS Volvo

K.S - Surrey

Very welcoming and hard working to ensure we got the car we wanted at a price that was within budget and competitive. - TMS Volvo Coventry


The staff at TMS Volvo Coventry are extremely friendly and pleasant. I bought the car remotely thanks to Lee Morris, who helped me throughout the whole process, as I was quite unfamiliar with the UK car market. The car presentation was amazing, and Lee Bamford taught me all I needed to know about my new Volvo XC40. I couldn't be happier about TMS Coventry - they really go the extra mile to ensure a customer is happy. - TMS Volvo Coventry

M.P - Tunbridge Wells

Always have efficient and friendly service at TMS - TMS Volvo Coventry

O.B - Warwickshire

Very friendly atmosphere and honest advice...great/ prices. - TMS Volvo Coventry

M.E - Warwickshire

Our first visit was welcoming and informative; we were given all the information we required to make our choice. Thank you so much also for your personal care. You proved to be incredibly professional, well informed and enthusiastic about our choice. It made the whole experience so very pleasant and we would have no hesitation in recommending TMS to our friends and to you in particular. -TMS Volvo Hinckley


The courtesy, knowledge and efficiency of staff was very impressive. We were put at our ease from the start and i have to say, the whole process of buying a car from you was a pleasure. -TMS Volvo Coventry

K.D - Essex

TMS Coventry have given me great service during the purchase and collection of the vehicle. I look forward to testing their after sales and service facilities and staff. -TMS Volvo Coventry

R.P - Coventry

I would recommend this retailer because the staffs were very helpful and knowledgeable. Very friendly and easy to approach. TMS Volvo


Friendly and professional service. - TMS Volvo Coventry

J.G - Nuneaton

I have always been very delighted with TMS Coventry. The sale staff are exceptional Dean with my last V40 & Chris with this XC40. - TMS Volvo Coventry

P.B - Coventry

I'd like to thank all staff at Volvo Hinckley for a job well done. My main contact was Hayden who is brilliant. Hayden at Volvo Hinckley was fantastic. Nothing was too much trouble, what he didn't know he found out and contacted me back within about half hour.- TMS Volvo Hinckley

J.F - Buckinghamshire

Friendly, passionate, hard working and professional. Excellent. Always friendly and easy to talk to. Not even slightly pushy for a sale. Went above and beyond to assist in every way they could. Best car retail experience I have encountered.- TMS Volvo Hinckley

M.T - Whissendine

Very helpful and professional. Our part exchange was completely trouble-free. Chris and Lee were great. Everything was done swiftly and efficiently. Both guys very informative, helpful and professional. We enjoyed our visit thoroughly and drove back home in our new amazing Volvo! Thank you. - TMS Volvo Coventry

A.G - Lincolnshire

Friendly knowledgeable staff keen to explain vehicle details and answer questions. Kept me informed of progress from ordering through to collection with excellent after sale care I would recommend this dealership. - TMS Volvo Coventry

D.S - Staffordshire

Nothing was too much trouble. Best car dealership I have ever used. - TMS Volvo Hinckley

S.B - Leicestershire

Very good service. Arran Chinn was an extremely knowledgeable and helpful salesperson. - TMS Volvo Hinckley

P.D - Kidderminster, Worcestershire

Very satisfied with the service all round and my wife loved the flowers. - TMS Volvo Coventry

R.D - Evesham, Worcestershire

I was contacted immediately after making an online enquiry and the salesperson was very accommodating and not at all pushy. A much better experience than a rival manufacturer who I was also considering. You should give Lee in sales a pat on the back as he made the whole process smooth and enjoyable. - TMS Volvo Coventry

P.L - Lutterworth

Car Buying made simple. - TMS Volvo Coventry

N.C - Cornwall

Excellent service from all the team. Best service I have received from any dealership, will return in future. Really excellent service from the whole team. This should be the gold standard. Every member of staff I interacted with was very friendly, efficient, professional and they ade the whole purchase experience very smooth. I do hope they all get this feedback, it's a great team and I will return again to buy my next car. - TMS Volvo Coventry

H.C - Solihull

Friendly and considerate staff who take time to provide excellent service. - TMS Volvo Leicester

C.J - Leicester

Caring, knowledgeable and professional service from the moment of entering the building through to the test drive, the explanation of services available and onto the purchase. A thoroughly caring and professional service from a company that I appreciate and trust. Thank you to the entire team who contribute to the well deserved success of Volvo Coventry TMS. - TMS Volvo Coventry

S.B - Leighton Buzzard

Allowed to take as much time as I needed to decide the car was right for me. Excellent service friendly staff. - TMS Volvo Hinckley

R.M - Coalville

From going into TMS Volvo and speaking to Mark Fisher was a wonderful experience, nothing was too much trouble, he explained every question I asked him. What a brilliant sales consultant. Also I would to thank Ali who on hand over day explained all the functions on my new Volvo XC40. A very knowledgeable product specialist. Thanks to all. Customer service was second to none, this was my first time using TMS Volvo. Will use again. - TMS Volvo Leicester

P.L - Wigston, Leicestershire

Excellent customer service, every touch point is always a pleasure with this brand! Very approachable and caring team. Very professional and knowledgeable people.


Very friendly not pushy always kept me update with any information always glad to help whether a phone call or by email. - TMS Volvo Coventry


We have had excellent service from Volvo for 30 years. All staff very helpful. - TMS Volvo Coventry

F.T - Lutterworth

Knowledgeable staff were able to answer all questions and recommend a Selek vehicle for me. - TMS Volvo Coventry

P.B - Lutterworth

Excellent customer service from Dean Bedder at TMS Coventry. He spent a lot of time searching for a car that met our needs and swiftly arranging for the car to be delivered to the Coventry branch for a test drive. Covid precautions were observed at all times during the purchasing process. Dean followed up with a phone call a few days after we had taken possession of the car to check that all was well.- TMS Volvo Coventry

M.A - Coventry

Excellent, helpful and knowledgeable support and advice. - TMS Volvo Coventry


Always have been very pleased with the treatment from the staff. All in all a very pleasant experience. - TMS Volvo Coventry

V.S - Coventry

The young lady on reception was very helpful during the phone calls and other enquiries. Sales staff are focused and helpful. Purchase was managed efficiently. - TMS Volvo Leicester

R.H - Loughborugh

Great from start to finish

L.M - York

Very good, knowledgeable and personable.

G.S - Lutterworth, Leicestershire

Couldn’t fault them - couldn’t have asked for better service. – TMS Volvo Coventry


Professional service and customer focused. Clear and informative. Thorough and available for post sales enquiries. Value for money car with strong reputation for safety features. Very good and easy to use 'Selekt' service. – TMS Volvo Coventry

K.M – Warwick

Good, informative staff and relaxed atmosphere at TMS. Would recommend. - TMS Volvo Coventry

A.W - Autotrader Review

Lovely people to deal with who went the extra mile when the car developed an unexpected fault within the first 24 hours. Couldn’t fault their attitude in sorting this quickly and effectively. Very impressed and the car is operating fine again. - TMS Volvo Coventry

L.W - Autotrader Review

Brilliant friendly service. I needed to change my car due to a new job. I was getting no help from the dealership where I got my old car from but Hayden and Steve at TMS were brilliant and helped sort out a new car for me really quickly and efficiently. They were friendly, called me back when they said they would and sorted any queries. TMS Hinckley felt like a nice family run place and didn't have any of the pushy sales techniques. I would definitely recommend and would be happy to deal with them again. I am now driving around in my lovely new motor which hits all the criteria for my new job thanks to them. - TMS Volvo Hinckley

K J - Google Review

Volvo Selekt car purchase - Buying a Volvo selekt vehicle from TMS Volvo Coventry was a very straightforward process. From entering the showroom to picking up the vehicle was a very pleasant and comfortable experience, any questions were dealt with ease and information on vehicle was clear and precise. Even though it was a used vehicle time was taken to explain everything to do with purchasing vehicle. Social distancing was observed but it did not cause any problems. The salesperson and finance were very easy to follow without any problems. Took vehicle for a test drive with no fuss. Everything wiped down and covered. All in all a very pleasant deal. - TMS Volvo Coventry

R.M - Autotrader Review

I gave TMS Coventry a 'wishlist' and within 24 hours had the car I asked for! Very helpful without being pushy, throughout the whole purchase. The experience from initial phone call to driving away took 2 weeks (during lockdown). Very easy, pleasant experience. All information I needed was on the website. Customer service excellent - dealt with 3 members of staff, all pleasant, courteous and helpful. The handover was tailored to my needs (a previous XC60 owner, so fundamentals already understood) - talked me through what i needed and gave me contact details for any questions once I drove away. Given COVID-19 restrictions, the dealership was very well laid out, clearly marked and cleanliness etc. considered. Courtesy call made, follow-up email re. features etc. Not in my face, but I know they're there if I need them. TMS is not my nearest Volvo dealer, but would definitely travel the extra distance to use them again. – TMS Volvo Coventry

L.H – Solihull

Just a quick email to say thanks for sending the MOT details, got it in the post yesterday. Secondly a massive massive thank you for your amazing customer service throughout the whole process of me buying my car (which I’m absolutely loving)! Your service, manners and assistance were second to none and made buying my first car so memorable and special. Please pass on a huge thank you to Steve for the lovely bows on my car, as well as his and Graham’s assistance! Many thanks once again and take care, - TMS Volvo Hinckley

R.S – Nuneaton

They have been helpful, efficient, and friendly in all my dealings with them. Mostly Volvo UK website, plus Autotrader and dealer sites. All were informative and useful. Always helpful and friendly. We had the vehicle for over an hour to drive on our own. This situation, I think brought about due to the present restrictions, is far preferable to being accompanied by a sales person. A light bright spacious showroom. – TMS Volvo Coventry

D.R – Kenilworth

Helpful friendly & knowledgeable, Super reliable & responsive to queries. TMS went above & beyond to achieve demonstrating the car for us, We will certainly use TMS again & would highly recommend them. We’re very pleased with the car too! – TMS Volvo Coventry

J.B – Leamington Spa

Dan (Wright) was great all the way through. Really good guy to chat to, helpful and friendly and accommodating. Got to test drive a demonstrator and the car I purchased. – TMS Volvo Hinckley

S.J – Scraptoft, Leicester

Fantastic service, Went above and beyond. – TMS Volvo Coventry

D.S – Nuneaton

Excellent service, friendly and knowledgeable staff. – TMS Volvo Coventry

A.M – Glossop, Derbyshire

I found the dealership to be friendly and helpful especially during this difficult time. Lee Bamford did a good explanation of the features of the car. – TMS Volvo Coventry

S.W – Alcester, Warwickshire

The retailer could not have done more to facilitate the purchase of the car. – TMS Volvo Coventry

I.H – Stratford Upon Avon

Really happy with the service I received, Excellent, a perfect car, keep it up Volvo – TMS Volvo Coventry

S.N – Wythnall, Birmingham

Nothing was too much trouble in difficult times – TMS Volvo Hinckley

A.M - Rugby

Great experience - I had a very positive experience working with TMS Volvo Coventry, everything was smooth with great communication, and they worked with me to get the best deal possible.

S.P - Autotrader Review

TMS Volvo, Coventry - I have purchased two cars from TMS Volvo, their customer service is top drawer. They always have top spec cars and nothing was too much trouble from the start to the end of the transaction. I will be back!!

M.H - Autotrader Review

First class service. - I have nothing but praise for the first class service I have received from all members of the staff.

S.P - Autotrader Review

An Outstanding Dealer - They could not have been more helpful. Nothing was too much trouble. This was particularly true because of the lock down due to coronavirus. They delivered the car to my door and it was beautifully prepared. If you want to buy a Volvo, you will not find better, more friendly people to deal with.

I.H - Autotrader Review

Friendly service, Useful tools to build the spec of car we wanted. Test drive solo allowed us to explore the car ourselves. Limited due to Covid 19 but being told at handover about the App was very helpful and has transformed the owner experience. Pleasant for a car showroom. – TMS Volvo Hinckley

L.C – Burbage

The salesman Steve was great he had good knowledge of the car I went in wanting a manual and my wife doesn't like red and I came away with a red auto. The red is actually stunning and Steve was right about how much easier it is driving the auto. A1 – TMS Volvo Hinckley

R.B - Nuneaton

Buying our latest Volvo - We travelled over 120 miles to see the cars at TMS Volvo Coventry because we were impressed by a telephone conversation. So polite, helpful and informative. Listened to our reasons for changing our car and gave constructive advice. Very welcoming when we arrived. All Staff were so courteous and had an overwhelming knowledge of Volvo cars. Gave us plenty of time to make our decision. Definitely no hard selling techniques here! On collection we were delighted with the condition of the vehicle. They answered every question we asked with patience and thoroughness. Nothing was too much trouble. They offered unlimited support, if needed In the future. Have telephoned and Emailed several times since to check we are happy with car and again offering any help at any time.

Excellent service, staff are lovely people to deal with and could not be more helpful . would recommend anyone to visit this dealership. very friendly compared to some other dealers I had visited. Know what they are selling. - TMS Volvo Coventry,

M.A - Autotrader Review

Excellent Car Dealer - Having recently purchased from TMS Volvo, i found them to be Very friendly, knowledgeable, and a relaxed sales environment - TMS Volvo Coventry

A.M - Autotrader Review

Great sales service during Covid - Great service from the sales team to buy a car during the Covid restrictions. They made sure everything was both clean and sanitised, but also that I could test drive and buy a vehicle from one of their other dealerships. - TMS Volvo Hinckley,

A.M - Autotrader Review

Purchase of XC40 - I found the team at TMS very helpful & friendly throughout. - TMS Volvo Hinckley

T.L - Autotrader Review

Friendly helpful and thorough - Very good . Friendly thorough and and well organised. - TMS Volvo Coventry

S.M - Autotrader Review

Excellent service when ordering. Steve listened to what I was interested in and made sure to point out all the changes since last car and options on the test drive. Plus new features too. Patient and made sure I was very happy with the order and knew I had all the right kits etc. Easy to get appointment and test drive of the car/engine I wanted. Great at explaining everything and the options. Prepared to spend time over the order so I knew I was happy with it. Good demo route covered all types of driving to really get a good feel for the car. Good explanations all the time. Found examples of kits/options in the showroom to show me. Great start up to get me going. But during lockdown so not all working. Now following up the last bits with the Product Specialist. Very impressed with how this was still done really well with covid. Loved the new dealer layout and buildings. Redone very well for covid. Still felt completely safe and obvious clear flow. Good to see dealer staff following the rules too. Lee, Product specialist had been great answering questions. Great dealer. Always feel so well looked after. – TMS Volvo Coventry

F.M – Bilton, Rugby

Simple process. Helpful friendly staff. Everything was explained with social distancing. Excellent, Very professional company with friendly helpful staff. – TMS Volvo Hinckley

G.N – Hinckley

Excellent service from TMS Volvo Coventry. They produced everything to make it a pleasant experience. One which buying a new vehicle should be!!!! - TMS Volvo Coventry

Autotrader Review

Excellent support from the sales team, for buying a used Volvo during the lockdown period. Delivered all the way from Coventry to Manchester as soon as the rules allowed. Very patient with my endless questions about the car's system controls. Thank you, TMS! - TMS Volvo Coventry

Autotrader Review

TMS Leicester provided an excellent service from start to finish. As this was a Covid-19 affected online purchase, I was initially apprehensive. Nevertheless, I was soon put at ease by their professional and very friendly service which provided me with all the information I required in a non-pushy way. I was kept up to date at all stages of the process and delivery/handover was exactly on time. This is my first Volvo purchase and I am thus far extremely happy with the car (XC40). I would certainly recommend TMS without hesitation. - TMS Volvo Leicester

Autotrader Review

The whole experience was exceptional, Had previously purchased a car from them. The salesman Daniel Wright was friendly, knowledgeable and very efficient, Daniel arranged a demonstration and viewing which was not easy with the Coronavirus restrictions in force. Having already owned an XC40 I was aware of most of the features on the XC60. The facilities at the Hinckley facility where I bought the car were clean, there was a good selection of vehicles available to view and staff were friendly and helpful. A couple of days after purchasing the vehicle I received an email from TMS and a phone call from the salesman Daniel to make sure all was well and that I did not have any problems. I would definitely recommend the Volvo Hinckley experience to anyone considering buying a new or used Volvo – TMS Volvo Hinckley

J.M – Leicester Forest East

Retailer facilities Very good very well presented. No problems which I can think of. The XC40 is a great product. I waited almost 3 years before taking the plunge into the new XC40 . No problems, they were very professional. – TMS Volvo Coventry

R.W – Coventry

Straight forward, good communication etc and competitive price/part exchange. clear information enabling required choice. Constant communication and very helpful. Again, car delivered to home address so not possible to perform normal explanations but not necessary in reality. Excellent showrooms, modern and well laid out. Salesman in contact after purchase although in lockdown times – TMS Volvo Hinckley

I.T – Swanwick, Derbyshire

Help given in this purchase was very good as I cannot travel to the showroom the help came over the phone and the deal concluded here at my house. had no difficulties with the website at all. Demo of car was very good considering my difficulties with a very sick wife. Retailer facilities I have seen they appear to be excellent. – TMS Volvo Hinckley

D.H – Nuneaton

TMS Coventry absolutely amazing, especially with this lockdown....Chris/ Parkes - What a Legend!!!!!! – TMS Volvo Coventry

C.D – Accrington, Lancashire

Knowledgeable and courteous service, All required information was available online. First Class Service. Car was made available for home inspection and demonstration. All Volvo dealer facilities were available prior to Covid-19 restrictions. Follow up call received after delivery. – TMS Volvo Coventry

B.L – Little Ellingham, Attleborough, Norfolk

Outstanding service even in awkward times, always made to feel important and nothing is too much. Great cars and great service from sales all the way through to service department. Always considerate and attentive. The demonstration left me knowing I was choosing the right car. From my first interest in the car every point and function was explained in depth. Even after I took delivery I had occasion to phone for re-education and both calls were handled with no problem. The dealership is warming and welcoming, nothing is too much still receiving contact now two weeks down the line to ensure everything is still good – TMS Volvo Hinckley

D.F - Coventry

Excellent service and responsiveness. Not so convenient for me (living in Newcastle Upon Tyne). Very good advert. Accurate description of the vehicle and good photos. Very responsive, not pushy - easy to deal with. I didn't need a demo. Quick but informative. Received a follow-up call a few days after picking the car up. All good. – TMS Volvo Coventry

M.M – Newcastle Upon Tyne

Very professional and friendly service. excellent throughout. Coffee was excellent and service. Phone within a few days to make sure everything was ok. TMS Volvo Hinckley

S.D – Burbage

Connor and Lee most helpful in showing me how to manage some of the electric controls on the dash. Did not go on line visited showroom direct. Excellent and friendly. Nothing is too much trouble. Have purchased 2 cars before from the same sales person and it’s nice they remember you. Had previous model no demonstration, although show room had a display model to look over. Everything explained and Volvo on call set up for me. Excellent showroom, coffee making facilities and a good seating area. Plenty of parking spaces. – TMS Volvo Coventry

J.N – Shepshed, Loughborough

Very attentive, without overpowering, pre and post purchase – TMS Volvo Coventry

M.W – Braunston, Daventry

Great service and knowledge from all involved in the sale. – TMS Volvo Coventry

L.E – Southam, Warwickshire

Excellent service – TMS Volvo Coventry

N.C – Kenilworth, Warwickshire

Excellent sales team and handover. Good knowledge and advice once choosing the car to purchase. The after sales was on par with other companies I’ve used and was as exceptional as expected. Always very good at every interaction. Very comfy chairs. – TMS Volvo Coventry

Z.H - Coventry

Very professional and knowledgeable. – TMS Volvo Coventry

G.T – Warwick

I took my time and all the information was available on your website. The dealership (TMS Hinckley) were great and nothing was too much trouble. They understood my needs and found the car for me. Could not fault your website everything I required was there. They were so helpful from reception to management. The sales team were very knowledgeable about the car and answered any questions I had. This was my second purchase of a Volvo car and my most of the features were on my previous car. Features which were different were we’ll explained. I could not fault the facilities. They sent me surveys like yourself. More importantly they made you feel a valued customer from the sale to your service needs. I wished changed to Volvo much early in my life. – TMS Volvo Hinckley

R.R – Redditch, Worcestershire

Clarity, good communication and excellent service, Pleasant, charming and trustworthy. Excellent. – TMS Volvo Coventry

A. S-T – Rayleigh, Essex

Car number four from the TMS team... – TMS Volvo Coventry

P.C – Mollington, Banbury, Oxfordshire

Very friendly, attentive and professional – TMS Volvo Coventry

B.S – Long Itchington, Southam, Warwickshire

Friendly, good communication and helpful. A pleasant surrounding and well informed staff. After sales support very good and ready to assist. Car exactly as advertised, cannot fault the approach and communication, All explained in a demo drive and all questioned efficiently answered. The dealership facilities are most comfortable and personal. Followed up with a friendly call. many thanks for a great vehicle – TMS Volvo Coventry

E.H – Denbigh, Clwyd, North Wales

Excellent communication, well explained products and services. All staff were courteous and helpful at various stages from initial contact, through negotiations, and recommendations made to the point of sale.

All queries were answered. The demonstrations met our needs. Cannot fault any aspect post collection. – TMS Volvo Coventry

M.W - Lutterworth

Dean and the whole team were brilliant – TMS Volvo Coventry

E.L - Leamington Spa

Excellent service by very knowledgeable people. The salesman was excellent. It was refreshing to have someone who values customers and is not overtly pushy. The person who demonstrated the car’s functionality was first rate. We had two test drives - a demonstrator and the specific car we bought which had been brought in from another branch. We had every opportunity to ensure we were happy with the car we were buying. Excellent facilities and all the staff we met were very friendly. We had a call about four days after we took delivery and an offer of any further help we might need. – TMS Volvo Coventry

S.H - Kenilworth

Very polite and knowledgeable. Clear details and photos. Nothing was too much trouble for Jamie. He explained everything clearly, Jamie was very patient. Toilets clean, food and drink excellent and a very clean and tidy showroom. Jamie followed up with phone call and explained things as needed. – TMS Volvo Coventry

E.S – Barrow Upon Soar, Loughborough

Excellent customer service – TMS Volvo Coventry

G.E – Long Lawford, Rugby

Prompt and excellent Service. Friendly staff Loved & enjoyed the V 90 that was given as courtesy car!! – TMS Volvo Coventry

S.R – Shirley, Solihull

Excellent service, even when there was a problem! Received a call in the evening to put right a problem. – TMS Volvo Hinckley

J.F – Burbage, Leicestershire

Reliable, All questions answered. Five star - what more can I say. Dealership is newly refurbed - I liked the way I was welcomed and the fact that I could see the workshop area - and that it was clean and orderly. – TMS Volvo Coventry

R.S - Coventry

Excellent, cannot fault in any way – TMS Volvo Coventry

G.N – Tingewick, Buckingham

Great sales dept, quick, informative and not pushy. Awesome, Selected 3 cars, all were available and ready to go. Dealership was Very good, always a coffee on offer. Iain and John kept in contact to see if everything ok as the car was to be exported. – TMS Volvo Coventry

T.Q – Guernsey

Excellent customer service. Found what I wanted. – TMS Volvo Coventry

R.T – Nuneaton

Very good experience. Good customer service – TMS Volvo Coventry

U.M – Cawston, Rugby

Great experience from first web contact to picking up car. Used the online out of hours chat to start the contact and all worked well. They did everything they said they would. – TMS Volvo Coventry

D.B – Marsworth, Tring

Very good presentation of the vehicles they have for sale. Very attentive but with no pressure. Very Informative. Demonstrations were clearly shown and there purposes explained. I had a couple of calls to check everything was OK, and was given a business card from the handover specialist who lives locally to me, to call if I had any problems. – TMS Volvo Coventry

H.D – Mountsorrel, Loughborough

Excellent throughout - not pushy. Already recommended someone and they brought an xc60!!!!

Very good - answered all my questions. Became a friend - nothing too much trouble. First class - not too much to overwhelm just enough to wet my appetite. – TMS Volvo Coventry

G.S – Binley, Coventry

Everyone I had dealings with were very professional. Top Mark's to them all – TMS Volvo Coventry

B.B - Leicester

I found the service with John to be very helpful. Any queries that I had were dealt with promptly. He is an asset to your team. I am entirely satisfied. – TMS Volvo Coventry

J.W – Coventry

Extremely good customer service from all members of the team I dealt with. The main sales team member I dealt with was Jamie. Good and thorough demonstration. Good tea! – TMS Volvo Coventry

T.H – Avening, Tetbury

Welcoming staff in good showroom environment. Polite and welcoming. Experienced salesman with good knowledge – TMS Volvo Coventry

B.L – Kenilworth, Warwickshire

Very good service Amazing Car Friendly Sales Manager Overall great experience. Great Service and really nice handover by Steve Love the car. Keep up the good work! – TMS Volvo Hinckley

M.K – Blythe Valley, Solihull

Very relaxing, non-pressured environment. Greeted with a smile, offer of coffee and then on to an informative review of what was on offer after understanding my requirements. They made every effort to suit my availability, car ready and waiting, unhurried test drive. Demonstration of the park assist feature. Good overview with most features explained fully. A offer made to discuss features further if required and a for filled promise of a full product review and demonstration on purchase. Light, clean showroom, models unlocked and demo powered up for viewing. Staff attentive but not pushy. Great coffee. Offered to assist telephonically or call in. Telephone assistance required and given with aplomb, my understanding complete, silly little things not in the manual. I was never made to feel I had bothered them or that I should have known. This is very important me and I appreciate it. I came to look at a Volvo several years ago at the same dealership did not at that time move to a new car but it left me with will to return and this time buy though the same person as I had originally met. Nether Mercedes nor Audi got my return visit. I came to look at a XC40 and left very satisfied with a V90 AWD, thank you. – TMS Volvo Coventry

M.D – Rugby, Warwickshire

Chris was very helpful, not pushy and I felt he was open and honest in our conversations. The demo with Lee was great. He clearly explained how all of the key driving features worked and was happy to respond to my questions. – TMS Volvo Coventry

M.B – Hartley Whitney, Hook, Hampshire

Helped find us the car we wanted at a price that met our requirements. Quick delivery and great customer experience with delivery/handover. – TMS Volvo Coventry

C.P – Bicester, Oxfordshire

Lovely staff and very helpful – TMS Volvo Coventry

L.L – Inkberrow, Worcestershire

John was very helpful, retailer personnel’s customer service was excellent. John was very good with the explanation of your Volvo’s features and controls – TMS Volvo Coventry

D.B – Coventry, West Midlands

Excellent service from every individual that I both spoke to on the telephone and in person. Sale was an easy transaction.– TMS Volvo Coventry

M.G – Coventry, West Midlands

Excellent friendly service and great advice. Very knowledgeable staff confidently explained all features. – TMS Volvo Hinckley

A.W – Hinckley

Very helpful staff – TMS Volvo Coventry

K.S – Markfield, Leicestershire

Great customer service, very accommodating, friendly staff and good value for money. Enough information for me to decide on the actual car I wanted. Lee the Product Specialist was excellent in the hand over explaining all the key features but ensuring no information overload together with the genuine offer to return to him at any time for clarification or for a reminder. The recent refurbishment of the entire premises now provides excellent facilities. Follow up call as promised with the offer to contact the dealer at any time should a problem or any other issue arise – TMS Volvo Coventry

C.C – Bulkington, Bedworth, Warwickshire

Friendly dealership staff all very friendly and professional. To be greeted by the showroom host was a real nice touch and helped in making me feel valued as a customer. Chris in sales listened to my requirements and delivered on them. Product specialist Lee was very easy to get on with and had the patience to explain everything to me. Very clean Lovely coffee. Chris called to make sure I was enjoying the car Which I am 100%. It was also reassuring to know the dealership was still thinking about me after my purchase. An excellent dealership to do business with every member of staff that I came into contact with being very friendly and professional. – TMS Volvo Coventry

C.W – Coventry

Dean Bedder was superb to deal with, very helpful but also great attention to detail, made the purchase very easy. Dean made the test drive and model selection easy, top marks. very thorough. Dean made sure I was happy after a few days – TMS Volvo Coventry

M.S – Meriden, Coventry

Very informative and correct. Excellent and professional service underpinned by an honest and knowledgeable approach. All of my key questions were answered satisfactory by Lee who was professional and knowledgeable and helped me set up some of the cars key functions before my purchase. Dealership and facilities were excellent for the short time I was there. Again excellent I received a call the next day to see if I had any issues with the cat and again when I had a couple of queries they were satisfactory answered by Lee and Chris. This was a very good purchase in my opinion, the service provided by Chris the salesman I contacted was excellent being honest and knowledgeable and keen to help me get the right car at the right price. A thoroughly pleasing experience and I would easily recommend TMS Volvo Coventry to anyone. – TMS Volvo Coventry

S.H – Kinross, Kinross Shire

Excellent service from Chris - second car that my wife and I have purchased from him. – TMS Volvo Coventry

D.D – Turriff, Aberdeenshire

Excellent experience, efficient, & delightfully personalised. We can't speak too highly of Steve Early, who looked after us so well. We knew exactly what we wanted, but it was all handled very well. The explanation of your Volvo’s features and controls during car handover was done by Lee and was very helpful. We received proper follow up to check that we were happy, & to inform us of the dealership's after sales services. Thank you very much TMS. We shall come again.

A.S - Warwick

Everyone was very helpful and friendly but not pushy. I had a phone call after a few days after I purchased the car as promised.

P.E - Coventry

I was treated very well indeed from receptionist to Dean Bedder handling the actual hand over. I was asked if I wanted a drink and sat next to a covered car thinking perhaps it was a new model waiting to be revealed but when I,d finished the paper work and Dean said right better show your new car instead of going outside he started to walk up the showroom then to my surprise started to unveil this covered model which I had sat beside, it was MY new car it was a really lovely and thoughtful experience which I really appreciated. So a big thank you to everyone involved and I will certainly recommend VOLVO to all my friends. It was all followed up by phone to make sure I was satisfied.

J.M - Daventry

I had a great experience through John Carlton. He was first very willing and patient to show my wife the XC40 even though she wasn’t sure about buying one. Not pushy at all like other dealers. She went for an Audi but the experience helped me decide to go for a Volvo V90. I would like to add that John Carlton’s knowledge on the cars is excellent. He was able to demonstrate little features which would be relevant to me.

H.C - Coventry

Great service all round thank you, very impressive showroom. Great help from Lee, thanks and I have spoken with Chris and I am a very satisfied customer. TMS have encouraged me to contact them if any problems or questions. Thanks to all the team at TMS

J.W-Kenilworth, Warwickshire

The dealership were very helpful and supporting through the whole process of buying the car. They regularly kept me updated on how the order was progressing and also accommodated our needs in trying particular child car seats in a showroom model so we could decide which one to order. Our salesperson, Steve Hargreaves, was extremely helpful and always looked after our needs. I would recommend them without hesitation. I have nothing but positive comments on my experience with them.

They were all very helpful and made us feel very welcome. I had the choice to purchase the car online through a third party BUT having visited the dealership and having been looked after so well I decided to buy the car from the dealership instead. The customer service was excellent.

The handover of our car was very detailed and informative. Our salesperson, Steve Hargreaves, was very knowledgeable and went through all the features we were interested in and a lot more. When we drove away we felt safe in the knowledge that we knew the controls and features well and everything had been explained to us very clearly. We received an email and phone call after a few days to ensure everything was ok. Again very reassuring from a customer perspective that Volvo and the Dealership were looking after us even after delivery.

Finally, I would like to add that the customer service we have received from the Dealership has been excellent and I cannot speak more highly of them. We will be sharing our positive experience with our friends and family and without doubt will be recommending this Dealership to them for any future car purchases they are making.

J.J - Oadby, Leicester

The Sales Consultant was particularly helpful from the outset, when we were looking only tentatively to begin with at some used models, before some weeks later, and he having kept in touch over a period of weeks, he kindly brought our attention to the particular Volvo offer which persuaded us to buy brand new, not something i usually do. He plus the pleasant showroom and overall atmosphere at Hinckley made it a very positive buying experience. Just to repeat an excellent buying experience from start to finish – TMS Volvo Hinckley

R.H – Newton Burgoland, Coalville

Excellent service from sales team, Helped me make my choice of car again, excellent service from start to finish, Very informative – TMS Volvo Hinckley

D.F – Ashby De La Zouch, Leicestershire

Good range of cars, nice people. Phone call to check after a few days. Minor problem cleared quickly – TMS Volvo Coventry

E.W – Kenilworth, Warwickshire

You serviced my old car and although you are not the cheapest I felt confident with your workmanship and comments. Very positive, Very Good. Mr Early tells me/my wife that he is available anytime if we have any problem, and he has phoned to find out how we are enjoying the car. My wife and I hope that we will have trouble free motoring. – TMS Volvo Coventry

O.B - Coventry

I had outstanding and friendly efficient service from start to finish. I have driven Volvo cars since 1985 and have always been satisfied with the overall results and cannot see any reason to change. Friendly and efficient. I traded a XC 70 in and before that had a V40 so I was used to most of the controls. Retailer facilities are Swish and tasteful excellent. – TMS Volvo Coventry

R.C – Rugby, Warwickshire

Excellent. Very attentive & knowledgeable – TMS Volvo Coventry

B.S – Chipping Campden, Gloucestershire

Brilliant help and service. Very pleasant experience – TMS Volvo Coventry

N.H – Esher, Surrey

Brilliant service, which is why we’re using them again! – TMS Volvo Coventry

J.G – Warwick

I recently took a lease hire agreement with your garage in Coventry for a new V90. I would like to congratulate you on the fantastic service I received. Chris Parkes was the Sales Consultant I dealt with and he was friendly, informative and extremely helpful. Lee the tech guy took plenty of time helping to connect me to the 21st century and has promised further help should I need it. In fact, from reception to sales, everyone I came in contact with has been charming. Well done, a positive recommendation from both my wife and myself.

D.T - Coventry

Chris Parkes from TMS Coventry was a pleasure to deal with. Their pre-reg price for the V90 was the best I could find in the country. I was away during the summer but corresponded with Chris and agreed on the purchase. All relevant info was accurately communicated to me. All communication was prompt and honest. The handover was smooth. Even though I travelled from Manchester to Coventry to buy and pick up the car, I'll be looking at TMS for my next car purchase. Good filtering system and accurate info on the cars with lots of photos. The stock info for used cars was up to date and I was able to use that to judge whether to go ahead with my purchase even though I was overseas. Very welcoming showroom. I had driven from Manchester to Coventry (>2 hours in traffic) and it was nice to be welcomed by tea/coffee, cupcakes and biscuits. The receptionists were friendly and welcoming. The facilities were clean and impressive. Lee gave a thorough intro the the car's many functions. Excellent communication from TMS Coventry, which is what I've come to expect. Chris gave a call to check that everything is going well. I'm confident that I can call TMS if I have any issues down the line. - TMS Coventry

A.T- Cheadle

The whole event was conducted in a very friendly, professional style. This is my 4th Volvo and I am very impressed by TMS – TMS Volvo Coventry

G.E – Rugby, Warwickshire

This is the third Volvo purchased from TMS, that speaks for itself. TMS service is always excellent – TMS Volvo Coventry

A.W – Sibbertoft, Market Harborough, Leicestershire

Very helpful and knowledgeable, relaxed sales, and a good varied test drive, trying out different roads, very helpful especially as so much new tech.

J.G - Nuneaton

Professional Sales Staff / excellent Customer Service, excellent, very comfortable

A.C.H - Trowbridge

Excellent service from Dean Bedder. Couldn't be faulted. No problem using the Volvo website to identify 2 cars to view and obtain contact information to call the retailer to arrange viewing. Friendly welcome from receptionist- we had driven from Surrey to Coventry and appreciated being given coffee/tea & biscuits immediately on arrival. The sales consultant, Dean Bedder, was also friendly in manner and helpful in clearly explaining the financing options before arranging a meeting with his finance colleague to obtain financing quotes. On collecting the vehicle the following day, he presented me with flowers for my wife which was a pleasant surprise. I took a test drive for about 15 minutes or so which was sufficient to get a good sense of the vehicle. On collecting the vehicle I was given a demonstration of the various features and controls by one of the staff. He covered the main things I needed to know and features I was unlikely to be familiar with and gave me his contact details if I was unsure about anything once I had taken the car. Dealership is Clean, tidy and comfortable. Regarding the follow up - Dean Bedder sent me contract details by email but also called me two days after I had taken the vehicle to check whether everything was OK and said again to call him if any problems crop up or I was unsure about anything. Very difficult to think of an improvement! – TMS Volvo Coventry

M.G – Esher, Surrey

Very friendly and knowledgeable – TMS Volvo Coventry

M.L – Hinckley, Leicestershire

A very pleasant experience, the treatment we received really was exemplary. Very informative, decided on the car purely on the material available.

Customer service was fantastic, very friendly and well informed and made to feel very comfortable. Test drive was excellent learnt a lot about the car. Handover was invaluable and every question answered expertly. Facilities very pleasant bright and modern with high level of cleanliness. Had follow up contact and able ask any questions although found very little to enquire about after such good service. – TMS Volvo Coventry

G.M – Prescote, Merseyside

I have for a number of years been using TMS and am still happy to do so. This is largely down to the service team under Lee and Suki – TMS Volvo Coventry

G.S – Coventry

This is the third Volvo that I have purchased from TMS, that in itself speaks volumes

A.W – Market Harborough

I want to thank you especially, for everything you did for me, I know its your job, however you have been faultless throughout the process, and I couldn't have asked for anything more from my customer journey, or had a better experience.

W.S - Hinckley

Extremely friendly and knowledgeable – TMS Volvo Coventry

A.G – Spaldwick, Huntingdon, Cambridgeshire

The sales advisor who sold me my car - John Charlton - was extremely professional, polite and helpful. the reception staff and parts staff I have also dealt with have been similarly helpful. – TMS Volvo Coventry

J.W – Hockley Heath, Solihull

Good customer relations with Chris at TMS – TMS Volvo Coventry

A.C – Chorley, Bridgenorth, Shropshire

Highly professional and responsive. – TMS Volvo Coventry

G.C - Nantwich, Cheshire

I am genuinely impressed with the team in Coventry. From an initial online enquiry, discussion of my needs and preferences, right through to organising the hand over of the car. Minor errors were solved quickly and easily. The whole experience of buying my Volvo has been easy, relaxed and, contrary to my expectation from experience with other manufacturers dealerships, an actual pleasure. Very welcoming, easy to speak with and friendly. Great fun! A good varied route and time to discuss aspects of the car that would need to be addressed - replacement tyres for instance. Good description, especially at hand-over. Very smart, loved the interior design, great seats - excellent coffee and cinnamon swirls! Follow-up contact was actually a return to the dealer for replacement tyres that had not been replaced. All arranged with no problems. It has been a real pleasure to meet the team and buy a car that I am very pleased with. The purchasing experience was straight forward and discussions easy- just as one might hope for. I would very much recommend the team and indeed this car. Thankyou for your help. – TMS Volvo Coventry

P.M – High Wycombe

they are very helpful. Me and my wife really like their facilities. We really like their service they are really pation and professionals. We love their bunch of flowers they gave my wife when we collect the car. – TMS Volvo Coventry

G.P – London

Simply fab! Extremely helpful and informative. Thanks for my fab car! – TMS Volvo Coventry

L.N – Coventry

Excellent staff. Chris and Lee looked after us. Met us from station and were very informative and nothing was too much trouble. Very informative. Rang to check everything was ok – TMS Volvo Coventry

S.C – Croxley Green, Rickmansworth, Hertfordshire

Great customer service, excellent salesperson. Excellent, very easy to chat to and never felt pressured – TMS Volvo Coventry

P.C – Stratford Upon Avon, Warwickshire

The dealer staff are very knowledgeable regarding the product and always happy to answer any questions, they were more than helpful and ensured that you understood the vehicle controls and Specification and was happy to take time in ensuring all questions were addressed before driving the vehicle. A dedicated vehicle specialist was on hand to go through all the controls and assist in setting up the Volvo apps. Very nice showroom, smart courteous staff, tea and coffee offered, great service. The dealer called me a week post deliver to ensure I had no issues, I also called them some weeks later on a question I had, the vehicle specialist called me back and answered all my questions, great service and customer care.

I.D - Coventry

When the XC60 we test drove was not correct for us, Dean and Ian went out of their way to find us the XC60 that was suitable and kept us informed in all aspects. – TMS Volvo Coventry

M.T – South Littleton, Evesham, Worcestershire

Very efficient, professional and listened ! (Unlike other dealerships we went to) – TMS Volvo Coventry

J.B – Cotes, Loughborough, Leicestershire

I would like to send separate praise for my salesman Dean, I had previously been at a dealership in Northampton (Imperial Cars) and they were a poor comparison to yourselves. Dean was very accommodating and helpful in all his dealings with me. Hence he made the sale of which I am extremely pleased. Dean built a great rapport and I felt I could trust him and I didn’t feel pressured at all.

Just feel credit where credit is due, I will recommend TMS in the future. I look forward to further business with yourselves in the future.

P.C - Stratford-Upon-Avon

Excellent service from start to finish. In reality I didn't look at the online information much before buying the car. My husband had just bought a S90 and loved it and while I was in the showroom I saw the XC40 and really liked the look of it.

We're now a 100% Volvo family! I have a feeling this will be the first of a first of a few Volvos I will own. Absolutely love the car and TMS were great to deal with.

I've never felt rushed at the showroom and really appreciated the more 'honest' and down to earth approach of the sales people. I didn't ever feel pressured into buying a car I didn't want, or settling for something that wasn't right for me. I have had several cars from new and am particularly impressed with the aftercare service offered by Volvo

Also great an answering questions and e mailing to ask if I had any queries now that I've owned the car for a week, so much better than my experience with other car manufacturers. It doesn't feel like they've made the sale so are no longer interested.

R.B - Kenilworth

Polite friendly nothing is too much trouble. Helpful. Lovely people. Steve Hargreaves is excellent. Worth his Weight in gold for Volvo Hinckley

R.J - Lutterworth

The welcome on arrival, i am always made to feel very special. Graham Cross & Steve Hargreaves handled my initial enquiry very well through to identifying the correct vehicle for me, i was able to test drive a couple of vehicles and was not made to feel pressured. Lee was very efficient with arranging the finance and Graham Richens spent lots of time explaining the vehicle and ensuring the necessary documentation was in place, Graham was very patient and made me feel very important. I have never received service like this before. I will definitively recommend TMS services to my friends and clients.

B.C - Hinckley

Customer service was amazing in Coventry TMS Buying a car was a pleasure and not a nightmare

V.N - Coventry

On collection, somebody took the time to program the radio, satnav, etc with my personal preferences.

P.K - Boston

Hand over was particularly good.

R.S - Kenilworth

Service and vehicle knowledge

A.G - Litchfield

Very helpful and professional. Jamie was a very professional in his job

P.H - Rugby

Everything from our first visit to the garage, the warm welcome, no pushy sales people just polite knowledge people, happy to help, to the day I collected my new XC60. If Carlsberg sold cars....!! Will definitely be recommending TMS Volvo Coventry to family and friends. Best dealership I have ever dealt with.

T.T - Bedworth

A simple stress free process

M.W - Canterbury

Steve Early is a brilliant sales guy, caring, attentive and extremely supportive. The best Volvo employee ever! The sales guy was the best ever. We have bought 4 volvos previously and the TMC Coventry dealership was fantastic! Steve Early is simply the best. He listened to all our needs and made us feel welcome and valued as a customer

J.E- Ashbourne

Looking for a new car may be exciting for some but I found the choices available quiet daunting, car features, finance options too much to choose from.... I was able to narrow it down to Kia or Volvo based on the sales men at TMS. I had previously visited other dealerships and received poor service or less than helpful/ knowledgeable sales staff. TMS supported my partner and I to test drive the car at short notice allowing us to do a direct comparison with another vehicle. There was an after sales misunderstanding and TMS were very accommodating and rectified the issue in a helpful manner – TMS Volvo Hinckley

S.M - Nuneaton

Easy to deal with, detailed hand over – TMS Volvo Coventry

R.W – Braunston, Daventry

Everything I wanted to know was answered – TMS Volvo Hinckley

J.D – Nuneaton

Knowledgeable and personable sales team. The technology was well explained before the sale and very well explained during the handover. – TMS Volvo Coventry

A.W – Coventry

Beautiful car – TMS Volvo Hinckley

S.M – Nuneaton

Friendly service, wanting the customer to be happy – TMS Volvo Coventry

C.T – Nuneaton

I am writing to say how impressed I am with the way in which your dealership has dealt with my son during the process of buying his first car. He has always admired the Volvo and the deal given made it possible for him to achieve his dream. He collected his lovely Volvo from yourselves yesterday and is over the moon, grinning like a Cheshire cat. The whole experience has been exceptional and particularly the unveiling of his car will be an experience he will never forget… A huge shout out for Jamie where praise is definitely due. Thanks and kind regards, - TMS Volvo Coventry

J.H – Birmingham

Made welcome on each visit, great coffee, non-pushy, knowledgeable personnel on products, ability to give answers l needed without reference, very clean & tidy showroom. I was treated well as a customer by what appeared to be a well-run family business. The Volvo dealership l first experienced was just like this one but since the early days they have been taken over by Stoneacre & the Volvo experience l had changed but not for the better, so l left that dealership. – TMS Volvo Coventry

D.W – Belton, Doncaster, South Yorkshire

The professionalism of everyone at TMS. So friendly. The process of buying our car was fully explained to us . – TMS Volvo Coventry

R.D – Coventry

The customer service. The whole sale experience was great. – TMS Volvo Coventry

M.F – Long Lawford, Rugby

Very friendly but professional staff Salesman very good – TMS Volvo Hinckley

J.D – Burbage, Hinckley

Just a quick note to say thank you for your patience today. Our little one is a ball of energy so it's sometimes a challenge to keep her occupied. Please say thanks to Lee as well - I think the test drive was an eye opener for him! Thanks to Steve as well for sorting the finance out and to your colleague on reception for coffees and cakes. All in all well done team TMS! - TMS Volvo Coventry

N.R - Dickens Heath

Professional knowledgeable and responsive Interpreted my needs into solution accurately. This was a new Dealership to me and won the business based on its Customer experience at all stages from the welcome by the Receptionist through to the final handover of the car . – TMS Volvo Coventry

D.H – Birdingbury, Rugby

My sales rep was fantastic. I only went into the showroom to have a look and ended up arranging a test drive of the car that I then bought. Sales rep was so very knowledgeable, but not remotely pushy!! Overall experience was excellent. I have never owned a Volvo before, my previous car was a BMW, I will definitely be recommending Volvo and TMS in particular. – TMS Volvo Coventry

E.H - Coventry

Good sales rep. Very professional and knowledgeable – TMS Volvo Coventry

J.A – Nuneaton

Customer service. The people are particularly good – TMS Volvo Coventry

H.B - Rugby

The purchase of a car can be a painful process but it was made easy by TMS. – TMS Volvo Coventry

J.P – Oadby, Leicester

Friendly and very helpful. All sales team gave great advice with a very good product knowledge – TMS Volvo Coventry

P.S – Coventry

The dealership staff were knowledgeable, helpful and totally professional. I love my new car. – TMS Volvo Hinckley

P.D – Lutterworth, Leicestershire

Just a quick note of thanks in relation to my recent V40 purchase from yourselves, YE14UAR. In a world where everyone seems generally disinterested, it was very refreshing to have had the pleasure of dealing with Chris. From the moment he unlocked the car for us, Chris was attentive, knowledgeable, polite and informative. Never pushy, but reassuringly professional, Chris took time to listen to some minor concerns, and on collection, everything was perfect. The whole experience was outstanding, thank you to all involved with my purchase. – TMS Volvo Coventry

P.D – Binley, Coventry

Efficient and time saving. Excellent that I could have a courtesy car. – TMS Volvo Coventry

G.C – Corley, Coventry

Very good personal service in pleasant surroundings. Friendly staff. Efficient business – TMS Volvo Coventry

S.B – Hampton Lucy, Warwick

Hand over was carried out very professionally and friendly, and explained the controls of the car clearly. – TMS Volvo Coventry

M.E – Broadway

Fantastic purchase experience. Nothing too much trouble. We were offered a day's test drive. So much better than a quick drive around the block. Dealer replied quickly and professionally to telephone and email queries. An amazing experience when we collected the new vehicle. TMS had flowers ready for my wife and the car was hidden from view in the showroom under a cover. My 12 yr old daughter absolutely loved doing the big reveal by pulling the cover off the car! Really well done TMS! Small touches that really made the day! – TMS Volvo Coventry

A.G-O – Cawston, Rugby, Warwickshire

The whole customer experience was the best I have ever had buying a car. – TMS Volvo Coventry

D.C – Weedon, Northamptonshire

Helpful and courteous personnel. – TMS Volvo Coventry

A.E – Coventry

Friendly and efficient staff made the purchase a pleasure – TMS Volvo Coventry

R.B – Lubenham, Market Harborough, Leicestershire

Arran was incredibly responsive and knowledgeable. Top class experience. Knew the product very well. – TMS Volvo Hinckley

S.C – South Croyden, Surrey

The entire booking was handled remotely but every detail was attended to with utmost efficiency. It has been a pleasure to deal with Volvo at every step of the process, from first contact through a dealer in London who arranged a test drive, through to purchase and taking delivery from TMS in Coventry. Well done! – TMS Volvo Coventry

B.H – East Lavant, Chichester, West Sussex

A very big thankyou to everyone at TMS Volvo @ Coventry but especially to John who made the whole car buying experience so pleasurable. John You’re a Volvo expert, talking me through each and every button and answering all of my questions/concerns. Thank you for your patience and for not being a ‘typical’ pushy sales man. I have had my car for a few days now and I love it. ❤ It drives like a dream and I know that I have made a great choice. I would highly recommend Volvo and you John to anyone who is considering buying a new car. Thank you again – V40 D2 – Rebel Blue – TMS Volvo Coventry

L.B – Hurley, Atherstone

Friendly team - dealt with immediately – TMS Volvo Coventry

L.F – Welford, Northamptonshire

Informative, friendly sales executive. Went out of his way to help us get the right car. Clean and tidy showroom. would very much like to thank the sales executive and finance manager in all what they did for us in purchasing the V40. The service was above and beyond. Also like to thank the reception staff for their friendliness and supply of drinks and cinnamon buns, thank you girls. Have already recommended TMS Volvo to family and friends. Keep up the excellent service guys. – TMS Volvo Coventry

J.K – Tysoe, Warwickshire

Very impressed with the way they dealt with my intended purchase and personal plate transfer. Nothing was too much trouble and the experience was great. – TMS Volvo Coventry

D.H – Rugby, Warwickshire

I was made to feel very welcome, nothing was too much trouble. The whole car buying process was explained in a way that I understood. The salesman was very knowledgeable & helpful & the handover with the product specialist was very smooth. When I walked into the dealership I was made to feel very welcome & the atmosphere was relaxed. It felt like I'd gone to meet old friends for coffee. I would not consider going to any other dealership as I don't feel the service would be as good. – TMS Volvo Coventry

C.D – Coventry

The service was professional quick and responsive and the right car at an agreeable price was found by the dealership within a day of making my request it was an outstanding experience. I have purchased my second Volvo V40 with TMS because the customer service advice and follow through is extremely good and they have been friendly helpful and professional in their approach and any detail large or small you feel they will assist whether it is purchasing or servicing on past and present performance I would recommend them to other friends looking to buy a Volvo – TMS Volvo Coventry

A.T – Coventry

Very professional and thorough service – TMS Volvo Coventry

R.C – Gotham, Nottingham

Very professional approach, we were very well looked after. also rattle identified was promptly dealt with. – TMS Volvo Coventry

A.W-K – Coventry

Great showroom staff willingly offered to find out answers to issues – TMS Volvo Coventry

C.H – Stratford Upon Avon, Warwickshire

Knowledgeable, helpful, honest & genuine and very clear and reliable in that they explained how everything on the car and around the purchase worked and followed the timings and communications to the letter. I went to TMS because I had not had the best experience previously with my more local dealer - I am very glad I did - both the service and car were outstanding – TMS Volvo Coventry

R.B – East Haddon, Northamptonshire

Smooth helpful transaction. Minimal attempts at 'cross selling' insurance type products at my request. – TMS Volvo Coventry

M.S – Hertford, Hertfordshire

The way I was greeted and looked after by all the staff I came in contact with. Excellent after sales service – TMS Volvo Coventry

R.E – Burbage, Hinckley, Leicestershire

The staff at Volvo, I cannot fault them. I was looked after from start to finish. I felt like there was no need to worry about a thing, that I could just sit back and wait for handover without any stress. Superb! Thank you Dean and the fantastic team at Volvo for looking after me. You have a customer for life! – TMS Volvo Coventry

K.M – Binley, Coventry

The excellent (friendly and professional) service we received on the handover day – TMS Volvo Coventry

A.N – Chipping Campden, Gloucestershire

Everyone is very helpful, and knowledgeable, but not pushy. – TMS Volvo Coventry

M.C – Kenilworth, Warwickshire

The salesperson was friendly helpful The dealership is good to This is our second Volvo from them – TMS Volvo Hinckley

S.M – Stoke Goulding, Nuneaton

Availability and willingness to go above and beyond of the salesperson. – TMS Volvo Coventry

D.T – Witney, Oxfordshire

The salesman I dealt with was very personable, and had a genuine enthusiasm and knowledge of the brand and vehicle – TMS Volvo Coventry

C.A – Coventry

They went an extra mile to help us choose the car and it just felt really comfortable, without being pushed into anything. It was a great experience. – TMS Volvo Coventry

N.M – Leamington Spa, Warwickshire

Was treated in the best possible way down in Coventry. Would Happily buy from them again – TMS Volvo Coventry

S.G – Westfield, Sheffield, South Yorkshire

Very efficient – TMS Volvo Coventry

J.M – Warwick

No pushy sales, discussing the right product at the right specification at the right price. Swapping finance over was very very simple and quick. – TMS Volvo Coventry

M.L – Nuneaton, Warwickshire

Very personal service, an evident aim of getting me the right car and the best deal. The beautiful flower bouquet was an unexpected delight. – TMS Volvo Coventry

R.L – Hampton Magna, Warwick

Helpful and professional attitude of staff. – TMS Volvo Coventry

R.W – Hinckley, Leicestershire

Most polite and courteous salesman, total commitment to ensuring the customer’s requirements were understood and met, very approachable, very knowledgeable and helpful. From the moment I walked into the showroom, I felt comfortable, and was treated in a friendly and professional manner by the reception staff. – TMS Volvo Coventry

C.P – Weston Under Wetherley, Leamington Spa, Warwickshire

The attitude of the salesman was particularly relevant, to me because of my age, and I was concerned that I may be faced with a smart arse who patronised me, where as the chap who facilitated the sale was very helpful and reassuring, thus giving me more confidence to deal with the transaction. – TMS Volvo Hinckley

J.M – Kirby Muxlow, Leicester

this is the 3rd Volvo we are buying from TMS even though we are from London Area. the services is flawless and outstanding. Arran Chin always take the time to go through all the info according to our needs and we never felt pressurised or pushed to buy. – TMS Volvo Hinckley

L.B – Borehamwood, Hertfordshire

Their knowledge of the Volvo brand Helpfulness in making me aware of my vehicle capabilities – TMS Volvo Hinckley

N.W – Leicester Forest East, Leicester

The whole experience from doing the deal to picking my new car up was all made very easy by your sales man – TMS Volvo Hinckley

S.V – Desborough, Kettering, Northamptonshire

All staff were professional and friendly Communication was excellent throughout. Overall experience was excellent. As previously mentioned all staff at the dealership acknowledged us. The premises is welcoming and spotless Would definitely recommend.– TMS Volvo Coventry

D.O’D – Wolston, Coventry

The service as a whole has fully meet my requirements and expectation, with an added personal touch. – TMS Volvo Coventry

D.C - Birmingham

Great salesman, great service, very impressed. Very good service, most impressed, would use TMS again – TMS Volvo Hinckley

R.F – Ashby De La Zouch, Leicestershire

Unfortunate that delay to production date. Understand can only be indicative at the outset but was behind that. Team however was informative and helpful throughout. I purchased another new Volvo from another dealer last year and this purchase was a much improved experience – TMS Volvo Coventry

L.C – Walsall

Excellent friendly staff. Smooth transaction Arran Chin especially. – TMS Volvo Hinckley

K.T - Kibworth, Leicester

It was outstanding – TMS Volvo Coventry

K.C – Kenilworth, Warwickshire

From start to finish the visit was exceptional. The showroom was immaculate, the staff courteous, attentive and professional and I felt that I was a valued customer. This is my fourth Volvo purchase from this dealer and once again I am not disappointed. – TMS Volvo Coventry

B.S – North Kilworth, Leicestershire

I got what I asked for, no quibble. Made to feel nothing was too much trouble. Better experience than with other dealers I have dealt with. – TMS Volvo Coventry

T.H – Solihull, West Midlands

Good customer service and value. – TMS Volvo Coventry

M.C – Redditch, Worcestershire

The Sales Consultant at TMS Coventry was extremely helpful and informative prior to ordering my vehicle and was more than happy to provide numerous quotes based on different specifications of vehicle. Nothing was too much trouble. Emails were also responded to very quickly in a professional and friendly manner without any pressure to place an order. This early positive experience with TMS Coventry instilled confidence that TMS would deliver what they said they would and I’m very happy to say this positive experience has continued throughout the ordering process and since collecting my new vehicle. Thank you TMS Coventry! – TMS Volvo Coventry

A.B – Shirley, Solihull, West Midlands

Everything was absolutely amazing. John at the Coventry Volvo was very professional, friendly, informative and provided excellent customer service since I spoken him for the first time. Everyone was very welcoming and made me feel like a valued customer. Thanks a lot to Steve for help with all the paperwork. Great team. Great experience. I will definitely stay a loyal customer for many years to come and many new models of your great cars. Thanks again. Thanks again to all the Volvo team in Coventry. – TMS Volvo Coventry

J.M – Banbury, Oxfordshire

I was made to feel I was the most important person to them - This is not the first or last time I will be using the dealership. My husband and I always receive a friendly response from all we deal with. – TMS Volvo Coventry

M.S – Daventry, Northamptonshire

I brought the car from a dealership that was about 170 miles away from my home, I arranged to come and look at the car, when I got to the dealership everything was arranged and waiting for me view, it was great service by the staff and it was a credit to them that everything was waiting for me. – TMS Volvo Coventry

A.W – Margate, Kent

Excellent salesman. Regular follow up, without pressure. Easy handover – TMS Volvo Coventry

D.S – Leek Wootton, Warwick

Good experience from initial meetings through to handover. All very positive with dealership as a whole and the nominated sales person particularly. – TMS Volvo Hinckley

J.W – Markey Bosworth, Nuneaton

Good customer service, kept me informed all the time, smooth and clear process. Provision of customer service was excellent – TMS Volvo Coventry

M.C – Rugby

The whole customer service. Good salesman, good deal, Have dealt with this company for 9 years they have never disappointed me. – TMS Volvo Coventry

R.F – Wolston, Coventry

Warmth and service from all members of the team, especially the sales rep Steve Early – TMS Volvo Coventry

K.J – Knowle, Solihull, West Midlands

Graham especially but all of the staff were professional and keen to help. They were also NOT pushy. This is now our second Volvo from this dealer. They are professional without being over the top. Very approachable and nice to deal with. Graham was fantastic. I have already recommended him to a good friend of ours – TMS Volvo Hinckley

A.M – Barlestone, Nuneaton

Easy to deal with, courteous and helpful at all times. – TMS Volvo Coventry

A.E – Mickleover, Derby

Thank you for your time, patience, and above all else, coffee! I know we will enjoy the car, it’s a Volvo. We have been treated as individuals by yourself, and that has made the process quick, uncomplicated and friendly, and we have had a laugh or to along the way. I know who to see when I need a new one. - TMS Volvo Hinckley


Always a warm welcome, friendly, knowledgeable and patient sales people, I was kept well informed on progress with my order, every stage of the process was transparent. My experience has been excellent every step of the way. I feel well looked after, not just by the sales person I have been dealing with but by the whole Volvo team – TMS Volvo Coventry

R.P - Coventry

Very easy transaction, no stress Everything finalised by email/phone, no painful negotiations – TMS Volvo Coventry

F.I – Thame, Oxford, Oxfordshire

Knowledgeable Salesman who spent time going through all the options. Easy transaction and simple process. – TMS Volvo Coventry

S.M – Kenilworth, Warwickshire

We were very happy with the overall experience. No complaints – TMS Volvo Coventry

K.H – Coventry

Customer support on questions and helpful when issues raised. – TMS Volvo Coventry

C.K – Coventry

Customer was valued – TMS Volvo Hinckley

A.S – Whissendine, Oakham, Leicestershire

Everything communication, helpfulness, sorting out order etc – TMS Volvo Coventry

A.E – Hatton Park, Warwick

Arran was particularly helpful considering the demands I made of him. Will definitely be coming back !– TMS Volvo Hinckley

S.T – Old Dalby, Melton Mowbray, Leicestershire

I just wanted extend my thanks for the excellent experience I have had with TMS Volvo over the last few months. Your team could not have been more accommodating. John Charlton in particular has been outstanding. His friendly and knowledgeable approach made it easy for me to choose Volvo. – TMS Volvo Coventry

R.P – Coventry

Absolute exceptional service by TMS Coventry, lain Hamilton in particular from the team. l have purchased many vehicles over the years and other manufacturers have not even come close to the customer service of TMS. I look forward to visiting again in the future for my next Volvo. – TMS Volvo Coventry

P.K – Dosthill, Tamworth

Very helpful. Good information. Good Trade in deal. Nice environment. Easy to park . Pleasant staff, Genuinely interested. – TMS Volvo Coventry

M.H – Cawston, Rugby, Warwickshire

Very pleased nice and friendly very helpful. At Volvo my experience has always been excellent have been driving’s Volvos for the best part of 30 years – TMS Volvo Coventry

C.H – Allesley, Coventry

The knowledge of the salesman, the outstanding customer service. He helped me choose a car that was suitable for me, my needs and my family’s needs. – TMS Volvo Coventry

A.M – Rugby, Warwickshire

Dean was excellent from start to finish. I have had Volvo’s for 13 years and have dealt with three dealerships who have all been excellent. The reason I didn’t meet the servicing department is because I have a closer dealer for servicing – TMS Volvo Coventry

P.E – Olney, Buckinghamshire

General courtesy, knowledge of product, efficiency, customer care. Everything I needed to know, features of the vehicle etc. – TMS Volvo Coventry

C.M – Loxley, Warwick

The Car. It is a fantastic car. It was an easy transition for me from the old car to the new one. It was worth the long delay from order to delivery. – TMS Volvo Hinckley

B.T - Hinckley

Comfortable environment, knowledgeable staff, good coffee . The person I had arranged to see was busy with a customer, I was introduced to another team member, shown to a comfortable chair and given coffee by a friendly pleasant young woman. Good teamwork. – TMS Volvo Coventry

D.K – Staverton, Daventry, Northamptonshire

Polite staff on arrival and attentive sales staff – TMS Volvo Coventry

D.S – Coventry

Very attentive not pushy. – TMS Volvo Coventry

C.F – Stratford Upon Avon, Warwickshire

Great service from the sales person. – TMS Volvo Coventry

B.S – Coventry

All questions answered in an understandable form no jargon. Any time I contacted them there was a clear understanding that I was the customer – TMS Volvo Coventry

P.B – Wellesbourne, Warwick

Pleasant understanding staff with lots of knowledge fantastic overall experience – TMS Volvo Coventry

W.D – Kettering, Northamptonshire

The kindness and professionalism that was shown by Jamie from the second we met him to the conclusion of the purchase of my car – TMS Volvo Coventry

A.B – Meriden, Coventry

Josh at Hinckley went above and beyond to keep me in the loop, contacting me on his personal phone after hours when he'd failed to contact me during working hours, in order to update me and request further information. Truly exceptional customer service keeping a professional yet friendly manor throughout. – TMS Volvo Hinckley

T.F - Nuneaton

I have been a TMS Hinckley customer for about 5 years, and always have had exceptional customer service from Arran, Eddie, Simon, Richard and the rest of the team there. I’m now onto my third KIA and even last week spoke with Eddie to get him on the look out for my next KIA which of course will be dealt with by your team at Hinckley. Unfortunately my windscreen got cracked last week on my Sportage, and so had to arrange a full replacement at the nearby Autoglass in Coventry. I knew your garage was around the corner, so wondered whether the warm, pleasant hospitable service I have been accustomed to in Hinckley followed through to your other dealership..... Guess what.... it does! I very cheekily asked if I could sit and wait in your guest waiting area, with a coffee, until my car was ready. Your team had no hesitation in obliging and made sure I was so looked after. I am sure other dealerships would frown at such a request....but/ not your guys. Too many people winge and moan in life, and only let you know of the bad points.... I believe in catching people doing things right. The TMS always over deliver, and I am a great ambassador of your service. - TMS Volvo Coventry


Everything above my expectation!! Most impressed by the car and TMS. – TMS Volvo Coventry

R.T.C – Pillerton Priors, Warwick

Staff, cleanliness, building and furnishings, Staff were very friendly and accommodating, helpful. Facilities were clean and fresh looking – TMS Volvo Coventry

L.R – Kenilworth, Warwickshire

The customer service from start to finish was exemplary. The team were very approachable and John was a real help in answering all my queries – TMS Volvo Coventry

S.B – Market Harborough, Leicestershire

Superb attention from all the staff at TMS Volvo, Coventry – TMS Volvo Coventry

B.P – Clifton Upon Dunsmore, Rugby, Warwickshire

Everyone very friendly. Very clean, tidy and smart showroom. – TMS Volvo Coventry

I.C – Leamington Spa, Warwickshire

Very helpful and friendly staff. The staff that we dealt with were knowledgeable and highly personable – TMS Volvo Coventry

L.H – Northampton

Whole experience was outstanding. Josh was great, he wasn't pushy, but was there when I wanted him. – TMS Volvo Hinckley

C.D – Hinckley

Clean and modern surroundings. All dealer personal very friendly. Outside and inside well presented. – TMS Volvo Coventry

M.E – Coventry

Non pushy sales and in-depth product knowledge. – TMS Volvo Coventry

N.M – Coventry

From my very first visit I felt that my needs were understood and I was guided and helped to buy the car that I wanted. I'd just like to acknowledge 'my' salesman Steve Early and say what a pleasure it was to deal with him. I've walked out of car showrooms in the past when I've started to feel uncomfortably pressurised but Steve made it all a comfortable and well informed experience. – TMS Volvo Coventry

S.F – Bedworth, Warwickshire

Dealership was very open and informative without feeling pressured to buy. I explored options on finance and my experience was that the dealership listened to my needs and gave me the information promptly from which I could make an informed decision. The dealership gave me a clear service plan estimate for me to take away and consider if it was something I would like to consider. I liked the fact that I did not have to make a decision there and then. – TMS Volvo Coventry

M.W – Henley In Arden, West Midlands

Good explanation of car at test drive and handover. Good cost of exchange agreed. After Sales questions answered well. Only negative is that I had to wait for handover as my main sales consultant was speaking with other customers. – TMS Volvo Coventry

G.W – Whixley, York, North Yorkshire

Really nice people able to meet my budgetary requirements and provide accurate technical details of the car I was buying – TMS Volvo Coventry

C.P – Coventry

Ample time provided for a test drive, focus was on service and no pushy sales tactics – TMS Volvo Coventry

A.P – Chesham, Buckinghamshire

All very good – TMS Volvo Coventry

C.G – Barwell, Leicester

Staff knowledgeable and friendly letting me have the car for a test drive on 2 occasions – TMS Volvo Hinckley

J.O’C – Hinckley

Very friendly service and gave that little extra to make the experience special. – TMS Volvo Coventry

R.C – Daventry, Northamptonshire​

Salesman excellent. Not too pushy, but helpful – TMS Volvo Coventry

D.S – Leek Wootton, Warwick

Professional and helpful staff, pleased with service. greeted with a smile and a good morning from receptionist, service manager and the chap who booked me in for my service. Service team kept me up to date at the end of the day with the time my car would be ready. - TMS Volvo Coventry

C.S - Devises

Did what they said, on time and pleasant. – TMS Volvo Coventry

L.A – Shipston On Stour

The helpfulness of the staff Nothing is too much trouble for them. TMS is the best dealership I have ever dealt with! The staff clearly care about customer service and this reflects on their attitude towards the customer. A first class service! – TMS Volvo Coventry

R.C – Coventry

Great service! – TMS Volvo Coventry

M.C – Coventry

Everything from start to finish, Mark Collinson at TMS Volvo Coventry branch was the reason I bought a Volvo he gave me 100% from start to finish

H.R - Coventry

Please can you ensure this is passed onto a member of the management team.

Just a quick bit of feedback regarding repairs to my V40, all A-OK with the car, thanks. However i would just like to comment on Chris who works in your service department.

It is not very often you come across somebody as informative and helpful at a car dealership, all questions have been honestly answered, timescales have been fed back to me over the phone keeping me in the loop and the general experience of your dealership is excellent. I have spent a couple of hours in there being able to work on my laptop in a comfortable environment, with coffees and biscuits being presented to me by the friendly receptionist.

As a company car driver, it is service like this that will be a big factor in choosing another Volvo, as many car dealerships are only interested in private customers.

Many Thanks

M.G. - Hinckley

I just want to say that the service always provided by all the staff on the service desk is exceptionally good. Ray Daulphin was very helpful indeed yesterday and very professional in dealing with my queries. Similarly before Christmas I had exceptional service from Lee Parkin who could not have been more helpful and dealed with a problem I was having on the spot. It's a real pleasure to deal with such enthusiastic, polite, and professional staff who genuinely want to help....such/ a rare thing these days. Terrific! - TMS Volvo Coventry

K.S - Coventry

Steve Early who dealt with my purchase was very thorough and has a relaxed sales approach, which, in turn, helped me make my decision of buying a Volvo. I would have been put off if the service was pushy - TMS Volvo Coventry

K.T - Coventry

The staff (Dean Bedder) who as always were courteous efficient and well informed. - TMS Volvo Coventry

B.S - Rugby

Good sales and deal followed with an enjoyable drive home - TMS Volvo Coventry

R.H - Sheffield

The staff at TMS Coventry were very helpful and polite. The atmosphere in the showroom was very friendly and welcoming. The staff were very professional in the way they looked and spoke to me and I felt they took their time in explaining things to me about my new car, finance etc. Nothing was rushed and I felt very valued as a customer. I will certainly be buying my cars from TMS in the future and recommending them to people I know. - TMS Volvo Coventry

D.K - Melton Mowbray

Mark the salesman was fantastic from start to finish and the whole process was really a pleasure, there was a guy called Lee in the service department who was also very helpful and made me feel at ease with answering my many after sales questions, TMS is a wonderful family run company and I would recommend them to everyone, they made buying a car a pleasure, stress free and really enjoyable, thanks to everyone at TMS and look forward to dealing with you in the future.

Thanks again to Mark and also Tom for looking after me, TMS have been fantastic and the experience I have had with them far outweighs any other dealership I have dealt with over the years, they really look after people and when people are looked after they keep coming back, keep up the great work and thanks again. - TMS Volvo Coventry

E.P - Coventry

Good care & attention to work through the details, a very thorough handover and demonstration of facilities in the car - TMS Volvo Coventry

L.L - Cleckheaton

Very helpful, arranged to collect car and deliver when finished service back to my work place in the time arranged. Technician who collected and returned car very courteous and knowledgeable. Pleasure to deal with certainly will deal with again. - TMS Volvo Coventry

G.K - Nuneaton

The personal and un hurried approach to introduction of the car was particularly good. - TMS Volvo Coventry

I.C - Ansty - Coventry

Very helpful, arranged to collect car and deliver when finished service back to my work place in the time arranged.

Technician who collected and returned car very courteous and knowledgeable. Pleasure to deal with certainly will deal with again.

G.K - Nuneaton

Staff really go out of there way to make sure you are happy.

T.M - Coventry

Warm welcome. Courtesy car was ready as scheduled. Car was ready before agreed time for collection.

I.S - Rugby

Car collected and dropped off in lovely condition, staff kept me informed by phone all the way through and very polite service.

A.E - Rugby

Everything was as expected and communication was good.

G.T - Weston-Subedge

Thank you for your recent letter which unfortunately I have mislaid but believe you were enquiring about the service I received concerning the purchase of a 2005 Peugeot 607. Yes I was very satisfied with the service and was particularly impressed by the attention I was given by your consultant Mr Mark Collinson who treated me like a customer purchasing a new top of the range Volvo XC90, Excellence indeed of a 2005 trade in. Despite living on the Isle Of Wight I have no hesitation in recommending TMS especially to my contacts in the Midlands - Yours Truly - J.S.

TMS Volvo Coventry

J.S - Ryde -Isle Of Wight

Prompt initial contact, kept in touch while awaiting delivery of car from factory, friendly helpful handover of vehicle, phoned next day to make sure all to my satisfaction - TMS Volvo Coventry

D.O - Glenrothes

I thought that I might get a questionnaire to fill in about how I felt about my new car purchase. As it did not happen, I feel you should know how pleased I was with the outcome.

My son and I visited your showroom on a Saturday after receiving a postcard about a special event, without any thought of actually buying a car. Son works for BP at Pangbourne . I am 73 and very grumpy due to personality , ain and cancer treatment. We were helped by Mark Collinson. By magic that I hardly noticed, Mark fixed us up for a test drive a couple of weeks later, even though no demonstrator had been available. I had to fit this in between ospital visits!

I explained that I could well do without all the normal Sales talk you usually get at a car showroom and amazingly he has so marvellously fitted in with this; with only a few apologies when he felt that he must offer me something or other.

I decided to order a new XC 60 for the 65 plate, but it seemed a long time coming. However I had to explain to Mark that I either had to have the car one particular week or there must be a further delay of 3 weeks due to more hospital treatment for me.

The car was found and Mark got it prepared for delivery in the stated week even though he had to bring the paperwork to my home for signing on the Friday and had to fetch me from there on the Saturday to pay and take delivery in Coventry, as I had no part exchange.

I think Mr Collinson's sale technique was exemplary the very least he was excellent with me. I have worked all my life as a Scientist and man manager but I do not suffer fools. My son would tell you that he did extremely well to cope with an awkward customer like me!

May I also say how very pleased I have been with the work of your service department on my previous XC 70, now passed on to my son. Get management right at the top and it works down to everyone in the firm. You appear to have a happy and efficient ship . WELL DONE.


Do not worry about the rusty volvo. It is 25 years old and still going but was not purchased from you.

TMS Volvo Coventry

T.S - Ladbroke - Southam

To Steve and all at TMS Coventry, We would like to thank you for all your kind help in choosing our new mobility car. The service offered was outstanding, anything we asked about was dealt with promptly and correctly. On delivery of our car again the handover went so smoothly and every thing was explained fully to us. This is our second mobility vehicle from TMS and we know throughout our lease period we will receive excellent and friendly service from all. Thank you once again for your outstanding service. Our new car is fantastic.

B&R.W - Coventry

Dean, Thank you for all your help in buying our Volvo. I have a very happy husband!! I also have lots of battery power!! Again thank you. - TMS Coventry

K&A.S - Coundon Coventry

First the Salesman. The other staff were brilliant even remembered how much sugar in our tea, and remembered our names as soon as we entered the showroom. The car was delivered super quick, and every stage they were in touch to see let us know how the order was proceeding. Absolutely brilliant! Could not fault them. Was NEVER pressurised and nothing was too much trouble. We have purchased many new cars in the past, mainly Volvo's however this is the first time we have used this dealership. We wish we had used them before. Will never go anywhere else. Salesman was great. Staff were great and wow what a great car! We are so pleased with it, and even a bunch of flowers on the day of handover too!

S&C.R - Coundon - Coventry

They are always on time and know who i am and have the car ready when i need all cleaned and shinny. A great garage have looked after me for over 10 years.

C.R - Warwick

Good service & good standard of workmanship. Friendly & informative Staff.

P.V - Coventry

TMS usual high quality and personal service, keeping us informed as to progress and checking up as to what we actually required.

B.L - Leamington Spa

Always helpful and customer focused. Pleased to assist you as a customer.

P.E - Coventry

Customer service -polite, friendly, efficient.

C.T - Rugby

I went back to this dealership as my one more local to me at Tollbar Warwick said I could not have my car done as I was not a customer, having taken my old Volvo there for years. I will now continue with TMS as their service was excellent.

P.U - Banbury

Always helpful and customer focused. Pleased to assist you as a customer.

P.E - Coventry

I just wanted to say a big thank you to the team at TMS Volvo Coventry for the great service provided in the purchase and experience of my car. Earlier this year in May I bought a Ford Mondeo Titanium X Sport. This specific model with certain optional extras is what I had been searching over 6 months for, and to purchase it from yourselves has been excellent. Namely Iain Hamilton, Neal Timson and Suki for all their support with after sales. The car unfortunately had various issues with the engine which required great stamina and persistence from the team to consistently offer to have the vehicle back and supply a courtesy car. This was incredible experience to see the staff committed to resolving the issues, to which they finally did. The car has been flawless for the past few months and I look forward to many years with it.

Outstanding customer experience!

R.A - Sutton Coldfield

Minimum inconvenience and really professional service.

S.F - Milton Keynes

The hugely friendly and efficient staff - the workshop carried out the service on time and without any hitches Suki, Lee and the front desk have always been our main reason for continuing to have both of our Volvos (V70 and C70) serviced and maintained at TMS Toll Bar for over 30 years.

P.S - Rugby

The Staff, all most helpful. Reception and service staff cannot be faulted.

M.S-L - Rugby

Excellent service with collection and return of car. Very pleasant staff on telephone at all times.

E.B - Warwick

Dear Mr Hallows, you kindly wrote to me on 9th June 2015, since when I have been away and very busy! I am pleased with my 'new' Volvo and we are in touch with Gwen Willet regarding the follow-up check later this year. We are delighted with the service we have received - both service and sales and shall have no hesitation in recommending your firm in the future. With kind regards

S.F - Swannington

Customer care with clear concise explanation. From initial contact to book the service and arrange a courtesy car through to collecting car, nothing was too much trouble and I was treated as a valued customer.

P.B - Market Harborough

The dealership staff were friendly, professional and helpful. They responded promptly to questions and correspondence and made me feel welcome. My entire experience, from my initial telephone enquiry, was very positive; hence, this is why I travelled from my home in London to purchase my vehicle in Coventry. I would thoroughly recommend TMS and have already recommended a family member to them. I hope that my future experience is as good as it has been so far. Certainly they are the polar opposite of my nearest dealership. A big THANK YOU TMS from an extremely satisfied customer.

D.M - Seaford

Customer service and customer satisfaction are two details TMS Coventry prioritise and excel at. TMS are a really credit to the Volvo brand. I also had contact with another depot where customer service didn't seem to be a priority to them. Very glad I dealt with TMS Coventry and not this other depot.

R.B - Scarborough

No sales pressure. Friendly service. Steve, the salesman went out of his way to deliver the car on a Sunday to my house. Follow up queries were no problem for Steve, even on a Sunday (that was his day off), he came into the dealership to deal with it. Having bought many cars over the years, this purchase was the " most enjoyable" and easy I have experienced. - TMS Volvo Coventry

D.W - Baginton - Coventry

Keep up the good service – TMS Volvo Coventry

K.J – Leamington Spa

The staff were great friendly and helpful – TMS Volvo Coventry

J.M – Coventry

The service was exceptional – TMS Volvo Coventry

S.S - Cheltenham

Friendly staff, explained everything in a clear manner, provided a brand new loan car – TMS Volvo Coventry

H.M – Rugby

The sales representative Mark Collinson was easy going and approachable, knowledgeable and in no way pushy in his sales process. The staff were considerate and pleasant. All round an enjoyable purchase experience – TMS Volvo Coventry

D.B – Nuneaton

Excellent in-depth knowledge of the vehicle and the specification. Also, a friendly manner. – TMS Volvo Coventry

N.S-K – Warwick

Very attentive sales assistant Steve Early – TMS Volvo Coventry

A.H – Bedworth

My car was collected, serviced, washed & vacuumed and returned with an MOT – TMS Volvo Coventry

D.E – Monks Kirby

Everything was done as arranged, and I was able to collect the car at the time requested. The Customer Service experience was brilliant with a friendly, competent and courteous attitude from Suki. I was grateful that the car was washed before collection. – TMS Volvo Coventry

K.B – Coventry

comfortable with sales person approach and personality – TMS Volvo Coventry

L.W – Doncaster

The staff were very helpful and polite on the telephone. The work was carried out very efficiently, My car was delivered back to my home looking immaculate. Very satisfied customer. – TMS Volvo Coventry

S.M – Coventry

Nothing, everything to the usual high standard of customer service – TMS Volvo Coventry

D.S – Cawston

Salesman was particularly good – TMS Volvo Coventry

B.W – Stourbridge

Very friendly staff. I was also informed of work that needed to be done and the cost. – TMS Volvo Coventry

R.W – Coventry

Customer care was particularly good – TMS Volvo Coventry

C.B - Coventry

Good range of XC60s on show, nice showroom surroundings, Steve Early was very attentive and devoted time to us. – TMS Volvo Coventry

A.P – Stratford Upon Avon

everything was well explained and organized efficiently Booking in quick and efficient, service carried out with information from TMS, car returned in first class condition. – TMS Volvo Coventry

S.R - Kenilworth

Courtesy car, friendly & helpful staff. Sorted some extra small glitches i.e. replacing a fuse & connecting up my phone after it failed to recognize its pairing. – TMS Volvo Coventry

P.V – Coventry

Friendly and knowledgeable staff – TMS Volvo Coventry

A.C - Malvern

Salesman was very knowledgeable about the car plus no hard sell. – TMS Volvo Coventry

R.S – Kenilworth

Very friendly and knowledgeable. – TMS Volvo Coventry

P.S – Coventry

Fast & polite service, clean car, good all round. very happy – TMS Volvo Coventry

P.W – Long Itchington

Friendly, helpful staff and a very smooth running experience The customer service of Suki on the service dept desk is exceptional – TMS Volvo Coventry

D.B – Rugby

Nothing could of been improved. The car was collected and delivered back to me in the same day. – TMS Volvo Coventry

P.D – Coventry

Car collected on time. Advised of return and delivered (valeted) on time with minor problem rectified. On every occasion on which I have contacted TMS, I have been treated with courtesy, had problems answered or rectified with the minimum of delay. Needless to say I am a Volvo supporter having previously started with a 140, then a 360, 440 and V40, all without a break. Says something about reliability and quality. – TMS Volvo Coventry

R.B – Rugby

Outstanding customer service. The Volvo C30 was serviced and MOT'd quickly and efficiently. – TMS Volvo Coventry

G.P - Rugby

Staff could not have been any more friendly or helpful. Made us feel like valued customers. – TMS Volvo Coventry

L.D – Rugby

The professionalism of all the staff I met At reception, service admin, telephone follow-up were particularly good – TMS Volvo Coventry

A.B – Warwick

The booking availability was much faster than I imagined and the car was picked up and dropped off at my home. The car was returned much cleaner and tidier than it went in :-) – TMS Volvo Coventry

R.T – Baginton

Excellent service and attention to detail. – TMS Volvo Coventry

I.L – Coventry

As on previous occasions I received a first class Service & repair to the front near side bumper. – TMS Volvo Coventry

N.C – Kenilworth

Everything went well. No issues. Staff excellent – TMS Volvo Coventry

S.L - Coventry

Everything was in place the loan car was ready the service & MOT were completed on time & the car returned cleaned inside & out. – TMS Volvo Coventry

D.S - Bedworth

Deal offered I wasn't expecting. Ended up with the model I wanted at a higher spec and lower price. – TMS Volvo Coventry

P.C – Banbury

Excellent service from the pick up to the car's return. – TMS Volvo Coventry

D.M - Kenilworth

Customer service was particularly good – TMS Volvo Coventry

M.T – Warwick

Courteous staff. I was contacted quickly about any issues with my car and when the car was ready to pick up – TMS Volvo Coventry

L.C - Coventry

Always a pleasure to go to TMS Coventry even when having expensive repairs/replacement parts on previous car. Staff always come across being interested in us, they are helpful every time. – TMS Volvo Coventry

M.S - Daventry

My experience at TMS Volvo Hinckley has been outstanding. This all thanks to Mr Arran Chinn, such a great sales consultant. All went very nice and I am very content with my 200bph V40 R design, it flies!! So worth it to come all the way from High Wycombe to buy this lovely car at TMS Volvo Hinckley. I want to thank Arran Chinn and all other members of TMS Volvo Hinckley for their professional and outstanding service, Regards.


We just wanted to say how pleased both my wife and myself are, so far, with the service we have received from your company regarding the purchase of our new car. Many thanks to Jamie Millage for his professional and excellent manner from the first 'phone call through to final purchase. Needless to say we are very satisfied with our car and will be looking to come to you in the future for our servicing and MOT needs.

T & Z.P

I just wanted to let you know how pleased I was with the service received from Dean Bedder when I bought a car from you yesterday. His customer care and attention to detail was exceptional and made, what is for me, the arduous task of buying a car a much more enjoyable task. The coffee and flowers were appreciated too!


I deal with people who know me, notably Service Receptionist Suki who has been there for many years. That continuity gives me a confidence in this dealership which is expressed in the fact that I have dealt with it for nearly 40 years. I have never felt such confidence in the local dealers for my wife's car. During the day I was consulted about an extra item of work and later I was told that my car was ready for collection. I did not want a loan car but I was given a lift into the city center and a cup of coffee while waiting for the driver. My car was returned to me not only serviced but cleaned outside and inside. – TMS Volvo Coventry

D.H – Allesley, Coventry

Keep up the good work – TMS Volvo Coventry

D.C – Southam

All singing from same hymn sheet – TMS Volvo Coventry

J.G – Kenilworth

Collection and delivery of car, able to pay over the phone. Car washed before returned. – TMS Volvo Coventry

A.L – Warwick

Answered all questions and have detailed answers – TMS Volvo Coventry

O.C – Exeter

I wanted to write to show my appreciation for the service we received from Dave Webb when we visited your dealership yesterday.

My 80 year old father in law, Sid had been badly let down by another car dealer when he tried to buy a used Honda Jazz.

We called your dealership and spoke with Dave and at very short notice we agreed to visit him to view a car you had available.

Dave was very honest, helpful and patient with Sid which was in sharp contrast to a previous independent dealer we had agreed a sale with, who tried to sell Sid a car with a part worn replacement tyre after it had failed an MOT pre-delivery.

After speaking with Dave, we agreed to purchase the car and I feel very confident that the car will provide Sid with trouble free motoring for the remaining years of his driving.

I explained to Dave that Sid was without a car and asked if he could have it ready as quickly as possible. He agreed to have the car inspected and prepared ready for collection on Thursday afternoon.

I wanted to write as I find many people are quick to complain when things go wrong but rarely recognised good service.

I think Dave is a credit to your organisation and I would ask you to pass on our thanks for the help and kindness he has shown.

Kind Regards


Very knowledgeable, experienced and customer focused staff excellent and very personable. We have been with Volvo for approximately 30 years and have and will remain with them largely because of the absolute confidence and trust in the staff – TMS Volvo Coventry

P.S – Kilsby, Rugby

Car was collected on time and returned in good condition. Everything was carried out satisfactorily – TMS Volvo Coventry

C.G – Kenilworth

Very good customer service – TMS Volvo Coventry

C.L – Coventry

Very helpful and welcoming. Lots of support thought the purchase process and kept me informed as I waited for delivery. My second V40. Love it love it love it! and so impressed with customer service! – TMS Volvo Coventry

J.M – Warwick

Informative but not pushy when selling the car and then stayed open late to exchange my car as I was delayed on the M1. Great service. Confirms why I bought Volvo : great cars, great sales & service – TMS Volvo Coventry

D.L – Langley Park, Durham

Did what they said at the time they said – TMS Volvo Coventry

J.E – Leamington Spa

The Dealership is outstanding take my car in pick a car up job done on time lost to me – TMS Volvo Coventry

D.M – Coventry

Collected & returned my car with no additional cost. – TMS Volvo Coventry

R.W – Stockton, Southam

Excellent service. Car was picked up on time, despite a last minute change of pickup address from myself. – TMS Volvo Coventry

C.M – Whitnash, Leamington Spa

Love the car! Just what we were looking for. Arran was incredibly helpful, a very nice approachable young man. The flowers we received were a lovely touch too. - TMS Volvo Hinckley

L.J - Rugby

we were kept informed through every stage of the purchase. Everyone has been very helpful. - TMS Volvo Hinckley

A.L - Ashby-De-La-Zouch

Their proactive approach to sourcing us the car with the specification we were looking for. Very friendly, relaxed atmosphere with a small children's play area. - TMS Volvo Hinckley

J.P - Brackley

There was never any forced selling by the sales consultant, Grahame Cross, who was very courteous and approachable. The other staff that we met were also very friendly. The negotiations were quite amicable and all were happy with the resultant outcome. - TMS Volvo Hinckley

P.S - Leicester

Courteous, efficient and interest in the customer. Car also presented well following service. Also always willing to go the extra mile for the customer. Oliver Hallows always outstanding and never disappoints. Much appreciated. – TMS Volvo Coventry

N.M - Solihull

The staff on the Service Reception desk are always very welcoming and helpful. On this particular occasion, I was given great help, in a very patient and careful way, with how to set up the connection between the Entertainment System on my V40 and my iPad Mini from which I wanted to be able to play music, a great success for which I was extremely grateful. The car was, as always, beautiful washed and cleaned. – TMS Volvo Coventry

E,A-F - Northampton

The car was picked up without disturbing me in the morning and returned with service & MOT completed well before I was due to leave the office at the end of the day. In the car was a simple but comprehensive record of the work carried out and a hanger apologizing if the seat had not been returned to exactly my preferred driving position. The car had also been valeted very well. – TMS Volvo Coventry

D.B - Coventry

The sales person was particularly good – TMS Volvo Coventry

B.M – Shirley, Solihull

My salesman Dean Bedder was so good and knew everything about the cars and the finance process. Nothing was too much trouble, having dealt with lots of salesmen over the years in different dealerships Dean and TMS Volvo Coventry was the best experience I have ever had when buying a car. Everybody at TMS are a wonderful group of people so I will definitely stick with them for years to come. Well done – TMS Volvo Coventry

A.B – Coventry

Excellent service as always. Very professional and personable. The team always make me feel like my custom is important to them. – TMS Volvo Coventry

R.P – Leamington Spa

This is a very friendly but professional Volvo dealer. They are always very kind, finding me somewhere to work whilst waiting for my service and providing regular refreshments. No reason to fault any of the work covered and always kept up to date on progress – TMS Volvo Coventry

D.W – Stone

Very friendly, knowledgeable staff – TMS Volvo Coventry

R.P – Leamington Spa

The car was collected from my house and returned, washed as stated. The service offered was good value for money. – TMS Volvo Coventry

B.K – Binley, Coventry

Friendly and welcoming atmosphere within the dealership and staff (Mark Collinson) – TMS Volvo Coventry

D.J – Shirley, Solihull

Dean was very honest and really helped me – TMS Volvo Coventry

A.M - Coventry

Everything efficient and hassle free. – TMS Volvo Coventry

G.M – Ryton On Dunsmore

Efficient and personal service – TMS Volvo Coventry

B.M – Leamington Spa

I can honestly say everything. From the test drive to the pick up everything was great. I must say that the salesman I dealt with, Mark Collinson, was truly fantastic. He is a credit to not only the dealership, but the Volvo brand. Take every stereotype you have about a car salesman (pushy, arrogant etc) and throw them out of the window as far as he's concerned. He was a true professional with enough of the personal touch to make you feel completely at ease. I would have no hesitation recommending Mark and TMS. I am extremely happy with the service and I just hope he gets to see this feedback. He deserves high praise indeed. – TMS Volvo Coventry

C.E - Coventry

Very easy to find the car I wanted and the deal I could afford. Felt like a valued customer. I love my new Volvo XC60 and so pleased with the service from TMS Coventry. Steve Early made me feel welcomed and went way beyond his role to help me. – TMS Volvo Coventry

P.B – Harborough Magna, Rugby

Very helpful and knowledgeable sales assistant – TMS Volvo Coventry

W.K – Wollaton, Nottingham

Courtesy and willingness to help was particularly good – TMS Volvo Coventry

A.M – Coventry

Felt valued, know me, trust them. Great crew, prices and service. Almost like going to a friend. – TMS Volvo Coventry

S.B – Swadlincote

I appreciated the attention to detail shown throughout my experience. On top of that, the staff are always friendly and very helpful. – TMS Volvo Coventry

J.W – Manchester

Straightforward, precise and enjoyable with staff genuine and helpful. – TMS Volvo Coventry

T.B – Kenilworth

Good communication from my contact. Collection was delayed by myself but no problem to the dealership. Warmly welcomed. – TMS Volvo Coventry

B.P – Washington

Everyone who works here seems to be proud to be part of Volvo cars and the customer service is nothing short of brilliant. From the lady on reception to the sales guys everything seemed a pleasure to make sure I left a happy Volvo customer, and indeed I did. I also visited the Volvo dealerships in Warwick and Shirley and I have to say that if it was left to them I would not be driving a Volvo car now. In both of these places, I wondered around looking at their cars for 15-20 minutes and not one person could be bothered to say hello or ask if I needed any assistance. I left both dealerships having not spoken to one single person. Volvo needs to do some serious training at both of these dealerships. TMS Coventry on the other hand is in total contrast and a fine example how retail and customer service should be done. Well done to absolute everyone at TMS. So, will I buy another Volvo car? Yes. Will I buy it from TMS? You bet I will. – TMS Volvo Coventry

K.W - Rugby

The arrangements were easy to make and the service reception staff were, as usual, friendly and helpful. The gentleman who collected my car arrived early as requested and the car was returned to me when I'd asked for it. The driver was himself very friendly and took time to explain to me the work that had been carried out. – TMS Volvo Coventry

M.W - Daventry

My car was collected and delivered to my home which was the most convenient for me. It was fully valeted also. excellent service performed on an excellent car. I would never hesitate to use this garage again. Excellent service. I am planning on visiting again shortly to look at the latest range of Volvos. I just love my Volvo and can't wait to have another one – TMS Volvo Coventry

L.H – Rugby

Helpful agreement of date and collection of car from home. Always exceptionally helpful – TMS Volvo Coventry

P.W – Warwick

The whole experience I was treated as if I had just purchased a new car rather than having brought in a 2,000 model. Just very satisfied – TMS Volvo Coventry

P.A – Coventry

Efficient service and good communication – TMS Volvo Coventry

D.H - Kenilworth

The sales assistant Dean Bedder was outstanding in his attention to my requirements and then keeping me updated on progress. Nothing was too much trouble for him. – TMS Volvo Coventry

R.L – Leamington Spa

Welcoming and friendly with a flexible approach. We were able to take a test car out for over an hour to get a feel for the car. – TMS Volvo Coventry

M.C – Coventry

As always Suki and Lee were helpful in every aspect from arranging service , collection and return of car and sorting out payment. The car was returned having had a superb clean including tyres as promised by Gary on collection – TMS Volvo Coventry

S,A.W – Rugby

Easy and pleasant to book and staff are always polite. The reason I keep to a Volvo is the level of service I receive at the Coventry branch. It is 'almost' a pleasure paying! the staff are superb, special mention to Suki, who asked when I ring if I wanted a car, drop off etc. She knows me and the dealership are very lucky to have committed staff. I was rang lunchtime as told when I dropped it off to advise me about about my tyres. I asked for them to be changed but didn't feel under pressure to do so. Car was ready at collection and washed.....I have enjoyed dealing with the dealership since I bought a Volvo – TMS Volvo Coventry

M.E – Binley, Coventry

The Staff, service, ease of sale. Much better than other Volvo dealerships I tried. Dean Bedder gave outstanding service and even work after closing time to allow me to test drive the car – TMS Volvo Coventry

C.P – Rugby

Salesman Nick Carter was brilliant, nothing was too much trouble and he kept me fully up to date with progress – TMS Business Sales

S.A – Chatteris

Graham & Andy, Thank you so much for the lovely flowers, we were so surprised! Both of you are good gentlemen with a good sense of humour. We are confident your brilliant customer service will bring prosperity and success to your company. Thank you again. - TMS Volvo Hinckley

C.B - Nuneaton

The friendliness and knowledge of the salesman and how the dealership catered for our needs. – TMS Volvo Coventry

P.R - Coventry

I used TMS to buy my Volvos since 2003 and have had 4 so far, a S60, C70, C30 and my present V40. I have always found them professional and welcoming and will continue to use them for my servicing needs even though Volvo main dealer prices are expensive I think on a par with other premium manufacturers such as BMW, Audi, Mercedes. – TMS Volvo Coventry

A.D – Sheldon, Birmingham

The service I received from TMS Coventry, was as always superb. My only complaint is......I can't afford a new XC90! Great service Volvo, great product. – TMS Volvo Coventry

D.B – Corley, Coventry

Efficiency and customer service. The staff are friendly, helpful and informative. – TMS Volvo Coventry

C.J – Coventry

Excellent customer service. – TMS Volvo Coventry

C.S – Bedworth

Efficient straight forward courteous service I dropped off my car at the time of the appointment. It was washed, serviced and had its MOT within three hours. I was provided with a courtesy car and received telephone updates of progress and time of the service completion. Only Coffee was available in the service waiting area, please bring back a hot chocolate option! Many thanks – TMS Volvo Coventry

S.B – Leighton Buzzard

Dean the sales consultant was very helpful throughout the whole experience. We were very happy. – TMS Volvo Coventry

P.B – Church Crookham - Fleet

Love the car! Just what we were looking for. Arran was incredibly helpful, a very nice approachable young man. The flowers we received were a lovely touch too. - TMS Volvo Hinckley

L.J - Warwick

The reason the delivery of the car was delayed was because the new car wasn't ready therefore we just waited a few more days for our part exchange to complete. This dealership is truly outstanding, friendly, nothing is too much trouble, always there to help and will sort out a problem if required. My wife and I have been so impressed this is the second part exchange we have done in the last 3 years. - TMS Volvo Hinckley

A.L - Coalville

Customer service team are always so helpful. TMS Volvo Coventry is a outstanding dealership and the service team are all so helpful

K.K - Coventry

The friendliness of the team, the choice of cars to view, and absolutely the Nespresso machine. This is my second Volvo and I was excited to get it . My Volvo experience led to my husband , a longtime and committed Merc owner, changing himself to a Volvo as well. – TMS Volvo Coventry

M.P – Haddon, Northants

Friendly, happy atmosphere, very helpful staff. Car was cleaned and coffee good. In all my years of buying cars this is by far the best dealership. Thank you, please don't change. – TMS Volvo Coventry

M.T – Warwick

The personnel were so pleasing & helpful from the minute I entered the showroom to the time I left. A special big thank you to Steve Early who dealt with my purchase of my car. – TMS Volvo Coventry

G.K - Coventry

Dean Bedder was an excellent sales representative for the dealer, informative but never pushy. I also felt I had a very good deal for my new car. – TMS Volvo Coventry

E.O – Warwick

Jamie at TMS Coventry was polite, helpful and knowledgeable. All of the staff were welcoming and the hand over efficient. – TMS Volvo Coventry

D.L-S – Lichfield

Very attentive with good product knowledge. Understood all aspects of the product. Very friendly staff. Whole buying experience took around 2 Audi garage used previously buying process took over 8 hours. Was never left loitering everyone happy to help. Will definitely use dealership for servicing and next purchase. – TMS Volvo Coventry

G.V,D,S – Kenilworth

The sales person who dealt with me, Chris Parkes, had the right balance of attentiveness without being too pushy. Any queries I had with Chris were dealt with promptly and efficiently. I have been extremely pleased with the service I received at this dealership and with the sales person Chris Parkes whom I dealt with. My only criticism would be I have had to bring my ( less than one year old) car back in for the clutch to be replaced as it was 'squeaking'. However I would say that when I raised my concern with the noise of the clutch the matter was dealt with promptly and efficiently. – TMS Volvo Coventry

N.P - Coventry

Very polite – TMS Volvo Coventry

A.S – Southam, Warwickshire

the staff are always helpful and very accommodating – TMS Volvo Coventry

K.J – Coventry

As always everyone is very helpful, friendly and knowledgeable. I have always been pleased with the service and advice I get especially so since my husband passed away 3 years ago. While I am able to afford a Volvo I wouldn't go anywhere else. – TMS Volvo Coventry

R.T – Nuneaton

Attention to detail, a seamless service and confidence all will be done really well – TMS Volvo Coventry

M.K – Kenilworth

The whole experience was just great – TMS Volvo Coventry

L.B - Coventry

Competent staff, outstanding customer service Staff were friendly and dealt with all my needs – TMS Volvo Coventry

M.T – Warwick

My family are now enjoying our Volvo V40 which we collected Saturday 25th March. We found the sales staff to be approachable and knowledgeable about Volvo products. The car we had has many options and driver support packages, I was most impressed that if not 100% certain of the answer to a question we did not get blinded with technobabble, instead Jamie came back to us with a the answer to our questions. We received nothing but a first class attentive service from TMS - I would recommend this dealer to my friends and family should they be looking for a Volvo car. I would like to thank everyone at TMS for making our purchase, easy, pleasurable and stress free. – TMS Volvo Coventry

D.L-S – Lichfield

Continually kept up to date about delivery. Explanation about all facilities / options when I went to collect. Then patience re-showing me some again the day later when I returned! – TMS Volvo Coventry

A.M – Warwick

Customer service friendly salesman – TMS Volvo Coventry

S.M – Binley, Coventry

Communication, accommodation and flexibility over the whole negotiation for the new car and of the previous Volvo, also bought from TMS. This dealer is some 200 or so miles from where I live, but am happy to use them for a second new Volvo, especially since my local dealer is nowhere near them in terms of customer sales service or communication. TMS despite not being the service garage for the first car, continued to keep in contact over the last three years and were only too happy to assist when I made enquiries about the new car. First class team. – TMS Volvo Coventry

P.F – Wivenhoe, Colchester

Sales service was efficient and very helpful. – TMS Volvo Coventry

L.J – Binley, Coventry

Fetched and delivered back to our door... – TMS Volvo Coventry

A.R - Nuneaton

TMS consistently exceed my ever increasing expectations. They wanted my business and were a pleasure to deal with. I've used them for servicing my cars for the last 7 or so years but not purchased a car from them. They had one in which ticked most of my boxes at close to the right price, a quick and relaxed discussion later and a deal was done. The first time I've dealt with Aaron and a very good start.

As mentioned previously, this is the first time I have purchased a car from TMS. It was a very easy process with absolutely no pressure on me. I'd been to a few other garages (one Volvo, one not) in the prior days and had the full on 'hard sell' there. Thank goodness TMS are not like this. At the risk of repeating myself, it was a pleasure doing business with them. I'm very happy with my new car and the way TMS treat their customers. Aaran (and all the TMS staff I've ever met) clearly understand customer service and this must show in positive customer satisfaction surveys and happy repeat customers such as myself. Keep up the good work!

J.V – TMS Hinckley

The salesman I dealt with, Chris, wasn't too pushy with the purchase of my car and gave me all the advice I needed, he was very friendly and easy to talk to. He made me feel extremely welcome and I won't hesitate to phone him if I need advice from Volvo in the future. – TMS Volvo Coventry

K.D – Coventry


C.J – Coventry

Friendliness Efficient – TMS Volvo Coventry

C.T – Leamington Spa

Prompt efficient succinct no waiting around everything was ready when I arrived to sign up and drive away – TMS Volvo Coventry

G.A – Ratcliffe On The Wreake, Leicester

Friendly, helpful and relax, the dealer is clean, atmosphere feel good and clean – TMS Volvo Coventry

P.B – Coventry

Even though we walked in off the street, Jamie Millage really took the time to go over everything thoroughly, yet in a prompt manner. – TMS Volvo Coventry

M.B – Moreton In Marsh, Gloucestershire

All questions which I had prepared were fully answered. I have always found the staff particularly helpful. – TMS Volvo Coventry

I.R – Styvechal, Coventry

Straight forward and honest, Very straight forward and hassle free experience – TMS Volvo Coventry

T.P -Stretton On Dunsmore, Rugby

Friendly and helpful, responding to our needs and requirements – TMS Volvo Coventry

K.S – Dunchurch, Rugby

How Jamie was by explaining and making me feel welcome – TMS Volvo Coventry

M.B – Coventry

Being made to feel welcome, from start to finish I was very satisfied. Excellent sales man very informative – TMS Volvo Coventry

C.C – Binley, Coventry

Very efficient – TMS Volvo Coventry

M.G – Rugby

Customer Service was particularly good – TMS Volvo Coventry

A.J – Birmingham

Helpful and friendly staff. The staff was helpful and offered sensible advice, without sales pressure, unlike some other organizations. – TMS Volvo Coventry

D.T - Rugby

Quality of service and attitude of the sales person were particularly good – TMS Volvo Coventry

D.W – Stockbridge, Hampshire

What Jamie said, he did, it was so different from my Ford experience – TMS Volvo Coventry

J.U – Coventry

Great customer service as usual, nothing is too much trouble and they always make you feel welcome. – TMS Volvo Coventry

S.M - Warwick

Attention to detail and the fact that I was made to feel that I was a valued customer – TMS Volvo Coventry

S.W – Kenilworth

The whole process was handled very smoothly and efforts were made to accommodate my specific needs. – TMS Volvo Coventry

M.C – Rugby

My enquiry was dealt with promptly Dean very professional but friendly. – TMS Volvo Coventry

S.N – Solihull

Afternoon. Just wanted to drop you an email to say how pleased my partner and I were with the service and care we received from Chris over our car purchase. The whole process from initially viewing the car to hand over has been faultless. Chris has kept us well informed throughout and replied to emails efficiently (even on his day off). We would certainly have no hesitation in recommending the dealership, and indeed Chris. Very much a 5 star service. I am very much enjoying my new car also! - TMS Volvo Coventry

V.S – Solihull

Efficient collection and delivery. Good communication. Very happy with friendly professional service – TMS Volvo Coventry

N.E – Sherbourne, Warwick

Excellent customer service by Steve early who could not do enough to help us. He was a pleasure to deal with – TMS Volvo Coventry

B.W – Nuneaton

Made welcome, offered tea/coffee, informed of how long the job would be and advised on further work required soon. Ray who checked me in was polite and informative. A pleasure to do business with. – TMS Volvo Coventry

A.D – Selly Park, Birmingham

Exceptional help & friendliness from all at TMS Coventry. There was never any attempt to push a sale beyond my budget whilst achieving a very competitive quotation. – TMS Volvo Coventry

M.T - Coventry

The staff were all very good. – TMS Volvo Coventry

A.B – Coventry

The staff were very welcoming and couldn't do enough for me – TMS Volvo Coventry

D.C – Coventry

Thank you so much for excellent customer service, and your very helpful assistance during buying our fourth car with you, Special thank you to Graham Richens, we would recommend TMS Volvo Hinckley without any hesitation anytime.

TMS Volvo Hinckley


Thanks for a wonderful handover. Over next car will be the new XC60, I look forward to this ASAP... Please contact me as soon as details become available. Best regards.

TMS Volvo Hinckley


I was offered a coffee on arrival and a driver was appointed to take me into the town and drop me off whilst my car was being serviced. A phone call in the afternoon confirmed that the job was complete and that their driver would collect me within the next 20 minutes which they did. My car had being valeted inside and out which was also a bonus. Due to the consistent 5 star excellent customer service with TMS Volvo (Coventry) I would be reluctant to use any other dealer to MOT or service my car as this dealer in my experience has always treated me much as a valued customer. They always deliver as promised when work needs to be carried out however big or small it is therefore there is no reason to find an alternative dealer at this present time. My focus for 2017 is once again for TMS Coventry to continue to with the same service schedule as previous years and wish to offer my sincere thanks for the continued 5 star service over the past few years. – TMS Volvo Coventry

T.T – Tamworth

Mark the salesman was fantastic and Lee in the aftersales was a fountain of knowledge and a pleasure to talk too, great customer service like I have never experienced before. TMS is a wonderful company and really went that extra mile to look after me, I can’t praise them enough, Mark in sales was fantastic and Lee in the aftersales took the time to answer all the many questions I had and explained them to me in a fantastic way so I could understand properly, thanks again for a world class service and my deepest thanks to TMS Coventry. – TMS Volvo Coventry

E.P – Coventry

Very knowledgeable and helpful salesman ,smooth and seamless process once model and spec finalised , great deal available on purchase with caravan club or motorcycle (Narpo) discount options. Having looked at a number of other competitive manufacturers and models the Volvo discount/ deals available and the quality of service from the dealership made the final decision to take the xc60 a simple one !

C.M.J - Nuneaton

The sales team were extremely courteous and gave detailed explanations to all our queries – TMS Volvo Coventry

J.R – Daventry

Understood my needs and good service – TMS Volvo Coventry


Went out of their way to deliver my car before Christmas despite delay – TMS Volvo Coventry

J.Z – Redditch

Friendly and efficient. Great communication. Staff are easy to get hold of for queries. Phone is answered immediately. – TMS Volvo Coventry

M.S – Kenilworth

Service staff are amazing. I travel from Northampton to service my car with TMS because of the amazing staff and service you provide and have done for the last 9 years. – TMS Volvo Coventry

J.B – Scaldwell, Northampton

Steve Early dealt with from start to finish ( Feb to Sept when we finally made our minds up )Never once was we pressurised or had annoying phone call. Steve let us make our own minds up. Steve even came in on his days off to look after us. Excellent service so far. Thank you. We have purchased a new car every 3 years for the past 12 years, and this is the 1st time no pressure was put on us to make our minds up or to buy. Really pleased so far. I hope our experience is the same over the coming years. – TMS Volvo Coventry

S.J – Coventry

Steve Early dealt with from start to finish ( Feb to Sept when we finally made our minds up )Never once was we pressurised or had annoying phone call. Steve let us make our own minds up. Steve even came in on his days off to look after us. Excellent service so far. Thank you. We have purchased a new car every 3 years for the past 12 years, and this is the 1st time no pressure was put on us to make our minds up or to buy. Really pleased so far. I hope our experience is the same over the coming years. – TMS Volvo Coventry

S.J – Coventry

Jamie the salesman was very knowledgeable about the brand and helpful, all staff including the mechanics were very courteous and professional – TMS Volvo Coventry

G.L - Towcester

No pressure from the sales person, good atmosphere in the showroom. This was the second Volvo dealership we visited, we didn't like our nearest one. – TMS Volvo Coventry

K.B – Long Marston, Stratford Upon Avon

very good customer service Efficient and gave good explanation of car details and operational factors – TMS Volvo Coventry

R.C – Oldbury

The staff were very helpful, knowledgeable and approachable. The business premises were immaculate, very modern and smart. Overall a fantastic impression I would recommend TMS Coventry without any hesitation any time and they should be very proud of their work ethic, staff and premises. They gave me every confidence in knowing I've chosen the best car available for my and my family's needs. – TMS Volvo Coventry

D.K – Melton Mowbray

Care to respond to my concerns about a problem and the expert way the problem was resolved – TMS Volvo Coventry

G.S – Warwick

everything was as high a standard I have come to expect having been a customer for several years – TMS Volvo Coventry

D.A – West Bridgeford, Nottingham

The dealership kept us informed of delver dates, were professional and helpful in explaining the features of the car – TMS Volvo Coventry

E.J – Allesley, Coventry

Very helpful sales staff Steve Early in particular – TMS Volvo Coventry

A.S – Kineton, Warwick

Customer service and attention to detail were way above what I expected and I expected a lot after the service I received when I bought the car from them! – TMS Volvo Coventry

B.V – Coventry

have always trusted TMS to do my MOT and service. I am not aware of anything that could be done to improve my experience. My car was returned thoroughly cleaned (as usual). – TMS Volvo Coventry

O.B – Coventry

Courtesy of the people, ease of booking, collection and delivery service, cleanliness of car on return, plus of course the work was all done as agreed. – TMS Volvo Coventry

H.T – Coventry

I'd just like to thank you once again for the excellent level of service I received from you personally and the TMS team. Given this was a relatively inexpensive second hand Volvo you went out of your way to make this a pleasurable experience, and my wife was particularly pleased with the flowers. Once again thanks. I won't hesitate to recommend your dealership – TMS Volvo Hinckley


Good communication, let me know what was going on rather than me having to chase. Courteous, listened to what we wanted, answered our questions knowledgeably, made us feel welcome and that our custom was important. – TMS Volvo Coventry

A.J-W – Codsall, Wolverhampton

Courteous and prompt service always – TMS Volvo Coventry

G.S – Coventry

Quick delivery of the car – TMS Volvo Coventry

R.H – Derby

Jamie the salesman was very knowledgeable about the brand and helpful, all staff including the mechanics were very courteous and professional – TMS Volvo Coventry

G.L – Towcester, Northants

Everything excellent – TMS Volvo Coventry

I.H – Littlethorpe, Leicester

The staff was friendly and helped me in every way that I needed, the dealership was easy to get too – TMS Volvo Coventry

H.B – Birmingham

The friendliness of all staff was outstanding We were welcomed at reception and offered coffee straight away – TMS Volvo Coventry

S.B – Birlingham, Pershore

This was my first experience of TMS Volvo. The overall impression was very favorable but I do not feel that I have enough experience of them yet to rate them outstanding. – TMS Volvo Coventry

M.D – Narborough, Leicester

100% satisfied – TMS Volvo Coventry

R.I – Coventry

Everything went as scheduled and a courtesy car meant that my day was not disrupted too much by the visit to the dealership. – TMS Volvo Coventry

S.M – Priors Marston, Southam

TMS always say what they do, and do what they say. – TMS Volvo Coventry

B.B – Blackdown, Leamington Spa

Simple, efficient The paperwork was easy to go through, some of the processes automated from last time speeding up the process – TMS Volvo Coventry

K.M – Attleborough, Norfolk

The Salesman's manner & willingness to help. Mark Collinson is customer-focussed & a nice person to work with. He was always patient & friendly & I wouldn't hesitate to recommend him or ask for him in future. – TMS Volvo Coventry

E.S - Hitchin

The initial greeting from the salesman, test drive and the speed and efficiency of the whole experience were all particularly good. – TMS Volvo Coventry

S.P – Wolvey, Hinckley

The car was picked up on time and came back amazingly clean . – TMS Volvo Coventry

P.U – Banbury

Customer service was excellent. Brought car in for first year service. I was given a courtesy car while mine was being serviced and my own car thoroughly checked over and cleaned. The staff at TMS Coventry are polite efficient and very friendly and nothing is too much trouble. They have very good knowledge of the Volvo range....and/ not just the sales people which I feel is a great recommendation for a brilliant car. – TMS Volvo Coventry

K.S – Coventry

Just like to say that Saturday was a brilliant day with the purchase of the vw Touareg from you. If all dealers were like TMS, the private sale market would be non existent...

Thank you very much for a beautiful car, and a faultless exchange.

P & J.B

Kay and I would like to place on record how impressed we were with, and how grateful we were for, the outstanding customer service we received from TMS Volvo and from you personally in connection with our recent purchase of our Volvo XC60.

As we had travelled some distance to TMS Volvo in order to purchase this particular vehicle from you, we particularly appreciated the effort you and the TMS Volvo team went to in attending to the blemishes on the interior trim and upholstery etc. 'on the day', so that a return trip was not needed.

Frankly, this level of service is exceptional and should be an example to others!

D & K.B

Polite and efficient service – TMS Volvo Coventry

B.T – London

The whole purchase and deal was done over the phone so I only had to visit once to collect the car – TMS Volvo Coventry

D.H – Burton On Trent

Customer service, & communication was particularly good – TMS Volvo Coventry

H.P – Rugby

Friendly and warm staff with all options available covered. Dean the sales rep from London Rd. Fab! would recommend Volvo! – TMS Volvo Coventry

N.P – Rugby

Happy with Work required Could not ask for anything more. Staff gave advice when asked – TMS Volvo Coventry

J.K – Rugby

The TMS team are always friendly, warm engaging and prepared for your arrival...Whether/ this is down to clever diary management software or simply excellent individual interpersonal skills. I have at one time or another had cause to use the services of all of the major motor manufacturers, their dealers and workshops across the UK and internationally. Without doubt the consistency of great service, consideration of my needs as a client and the speed of response to any requests for help regarding my vehicles at TMS Coventry far exceeds that of any other service provider with whom I have had dealings. A great team...Thank/ you so far! – TMS Volvo Coventry

P.N – Rugby

Mark was a really easy person to get on with and very good at explaining how the car worked. I went to multiple Volvo dealerships (amongst other car manufacturers) whilst looking for my next car and Mark was by far the best person and salesman I met. I was torn between an Alfa Romeo Giulietta and the Volvo V40 I have chosen to go with, a significant part of the reason I chose the Volvo was that I preferred dealing with Mark. – TMS Volvo Coventry

J.B – Boston, Lincolnshire

The way everything was explained in detail and so I could understand was particularly good – TMS Volvo Coventry

N.T – Coventry

The complete activity from booking in to collecting a valeted vehicle at the end of the service mot. Pleasure to deal with this dealership. – TMS Volvo Coventry

P.E – Coventry

The collection service. Communication from service department via telephone to discuss requirements. Car returned in immaculate condition. – TMS Volvo Coventry

E.B – Hampton Lucy, Warwick

everything done very professionally helpful and good sales staff – TMS Volvo Coventry

C.G – Barwell

very helpful and the car was cleaned – TMS Volvo Coventry

R.S – Hereford

To Steve and team, thank you for 100% commitment and effort supporting me in my new car. Keep up the good work. – TMS Volvo Coventry

C.C & Family - Coventry

We were made to feel very welcome and Dean and Ian went that extra mile to meet our needs with arranging our new car. The whole process was made easy by Dean, we will certainly be visiting again when it's time to change our car. We will also pass on to friends etc how well we were treated and also how good Volvo's are. – TMS Volvo Coventry

R.M – Coventry

Smooth transaction with great staff – TMS Volvo Coventry

M.F - Birmingham

Good communication - regular phone calls with updates, promptly supplied information, friendly, helpful staff. – TMS Volvo Coventry

S.W – Shipston On Stour

Customer service from start to end. Mr Dean was a very good customer service officer he explained to us everything clearly and made us to buy the Volvo car. – TMS Volvo Coventry

N.R – Coventry

Car collected from home and delivered back sooner than expected. – TMS Volvo Coventry

A.T – Binley

Very efficient handling the service arrangement – TMS Volvo Coventry

N.J - Rugby

Excellent communication, felt well looked after. Was kept up to date on progress of car order by telephone and email – TMS Volvo Coventry

C.N - Coventry

The ambience and friendliness of the staff was excellent. Nothing is too much trouble, always helpful. The car was serviced on the day expected without any problems. Also the car was cleaned and vacuumed to an excellent standard. Always a pleasure to visit this showroom. – TMS Volvo Coventry

R.M – Binley

Friendly welcome and helpful presentation of ideal car for my needs – TMS Volvo Coventry

G.B – Coventry

Great experience with purchasing my six month old V40 with the help of Dean Bedder. TMS definitely had the best selection and number of V40's. My visit to test drive was well organised and the deal, including my part exchange, was completed in two hours. Thankfully the temporary Volvo insurance was available and easy to organise on the day. Would not hesitate to recommend TMS Coventry and hopefully will return again at some point in the future. It's my first Volvo and don't think it will be the last, great quality product, the seats are extremely comfortable, until you try them you really don't know what you are missing! Many thanks again to Dean for making the experience a memorable one.

N.R - TMS Coventry

Friendly helpful staff, with good part exchange value. Salesmen outstand

R.E – Meriden, Coventry

Personal and door to door service as I don't live close to the dealership. – TMS Volvo Coventry

R.G – Melton Mowbray

Nice and easy transaction – TMS Volvo Coventry

R.S – Alfreton

The car was collected and returned the same day the service are very good – TMS Volvo Coventry

D.C – Rugby

Welcoming, arranging time/date that was convenient for me, understanding when I had to change it. Clear notification when the car was ready for collection and a thorough explanation of the car's condition. – TMS Volvo Coventry

P.B-S – Market Harborough

I enjoyed the coffee and the chat that I had with mark when buying my new car – TMS Volvo Coventry

A.H – Binley

Friendly sales team, always being valued as a customer, always responded promptly to queries. Having bought a new Volvo previously from TMS, I already had confidence in their professionalism and high standards, and so did not hesitate to go back to them for my new XC60. – TMS Volvo Coventry

P.C – Rugby

Good service, no excessive up sell, very straight forward - everything went very smoothly – TMS Volvo Coventry

J.M – Sheffield

Mark Collinson has been particularly helpful, both during initial sale and in after sales. – TMS Volvo Coventry

O.J – Groby, Leicester

The Service through the purchase process was particularly good – TMS Volvo Coventry

G.S – Countesthorpe

Easy to book in, very pleasant and efficient staff. I had the use of a nearly new courtesy car for the day while my car was being serviced. – TMS Volvo Coventry

W.S – Kenilworth

Service, courtesy car, car wash etc Always polite and pleasant – TMS Volvo Coventry

R.D – Rugby

The complete customer experience as a new Volvo owner at TMS is an example to others. In particular our sales consultant Steve Hargreaves is to be commended. For Steve nothing is too much trouble in person or on the telephone. When he says he will do something it will be done, not always my experience of other dealers/brands.

P.G - Broughton Astley, Leicestershire

Proactive friendly service from start to finish. Very knowledgeable and enthusiastic people. Chris Parkes and John were extremely knowledgeable, enthusiastic and friendly. I had a great customer experience from start to finish and would definitely recommend them to friends and family. – TMS Volvo Coventry

S.M – Stratford-Upon-Avon, Warwickshire

Steve, the actual seller is a really nice guy and could not do enough for me – TMS Volvo Coventry

R.G – Birmingham

Un-pressured but effective sales process. Dean found the car I required efficiently. Gave assistance when required even the awkward questions. – TMS Volvo Coventry

I.B – Harborough Magna, Rugby

Chris was very helpful, patient and knowledgeable during my visit to showroom in Coventry. I would have no hesitation in recommending the Coventry store or Chris to anyone looking to purchase a Volvo. Also, I absolutely love my XC60 its extremely comfortable, great to drive and I appreciate the renowned safety record of Volvo. – TMS Volvo Coventry

P.W – Walsall

Steve Early, honesty, service. Really impressed. – TMS Volvo Coventry

M.B – Princethorpe, Rugby

The whole experience was particularly good. – TMS Volvo Coventry

N.D – Leamington Spa, Warwickshire

Friendly, knowledgeable – TMS Volvo Coventry

K.M – Brandon, Coventry

Very pleasant staff - Not too pushy. The salesman, Arran Chinn was very informative, polite and a pleasure to deal with.

C.H - Sutton Coldfield, West Midlands

Our salesman was a very well informed, pleasant and friendly individual who made the whole buying experience a lot of fun.

I.G - Market Harborough

Friendly, good advice, listened to what I wanted. – TMS Volvo Coventry

K.B – Kenilworth

Dean was personable, showed integrity going through the sales process and honest when answering my questions. Dean and the team were friendly, professional and made me feel comfortable and at ease. The flowers were a wonderful touch and I will be recommending them – TMS Volvo Coventry

L.L – Long Lawford, Rugby

The sales person. Explained everything to us about the car and the finance options available. – TMS Volvo Coventry

E.T – Nuneaton

Excellent service and after sales from Dean Explaining the many aspects of the car – TMS Volvo Coventry

I.S – Coventry

Pleasant & friendly. Straightforward with no pushiness. Telephone always answered promptly. All our requests were dealt with without hesitation. The bouquet flowers on delivery was a pleasant surprise. – TMS Volvo Coventry

G.T – Sutton Coldfield

It's the first time I've brought a car from TMS Volvo, their front line staff are outstanding especially Dean Bedder the Sale Consultant. Dean made my wife's day when he gave her a bouquet of flowers when we collected the car, and the handover was done by John Charlton. He was very knowledgeable about the product and it functions. Please pass on my thanks to them all, the car is Fantastic. – TMS Volvo Coventry

W.E – Whitnash, Leamington Spa

Very friendly atmosphere. – TMS Volvo Coventry

S.B – Balsall Common, Coventry

Very professional and always came back with answers to questions.

C.B - Dudley, West Midlands

Very friendly attitudes and helpfulness.

W.R - Henley-in-Arden, West Midlands

All those we met in the TMS Hinckley Dealership were very efficient, helpful and professional, particularly Steve Hargreaves and Graham Richens. They made the purchase of my Volvo so hassle free. I am quite a discerning customer who came very close to purchasing an Infinity Q30, and had their service been anywhere close to that provided by Steve and Graham, I would have almost certainly completed a deal with them. Also, my wife really appreciated the lovely flowers presented to her.

S.P - Southampton, Hampshire

Nothing was too much trouble, very helpful.

K.P - Atherstone, Warwickshire

TMS were more than helpful by staying open late on weekday night, as the only time I could view and test drive the vehicle was after work. Although it was a late appointment, Steve Early (salesman) put me under no pressure to either hurry or make a deal. Throughout he was very polite, patient and extremely helpful. I experienced a rude amount of pressure from another local dealer when purchasing our second car recently, so Steve's demeanour was a welcome breath of fresh air. If anything, the lack of pressure made me feel more comfortable about doing a deal. Upon delivery of the vehicle, I was given an unhurried explanation of all the vehicle's instruments. I was pretty much taken through every single control in detail which was very helpful as the vehicle is quite highly specified. Since driving away, every point of contact with TMS has been positive. I have received two courtesy calls, and when I visited the site to pick up an additional accessory I'd ordered, all the staff I met with were helpful. I've been impressed with TMS at each point of contact. I appreciate the level of care and attention that I have been given. It's been the best vehicle purchasing experience I've had to date, and I would be more than happy to deal with TMS again when I am ready to change car. – TMS Volvo Coventry

J.R – Leamington Spa, Warwickshire

Excellent customer service, staff were informative and personable. The whole experience was designed around the customer and we were therefore left feeling valued. – TMS Volvo Coventry

J.S – Quorn, Loughborough

Customer Service and attention to detail. A very good experience all round.

O - Nuneaton

Wonderful service and attention to detail. The sales person Graham Richins is a credit to the company. We were about to purchase another Volvo at a different dealership but on passing his dealership we were very impressed with his courtesy and knowledge and were left in no doubt that he would find the best car to suit our needs. We were not disappointed.

M.B - Tamworth

Lovely professional showroom. No pressure selling, lovely staff who make you feel special and welcome.

R.M - Hinckley

Pleasant staff and efficient process Good test drive experience and everything on time as arranged.

R.D - Leamington Spa

The customer service was constantly outstanding from the receptionist to the sales team. Also I was particularly impressed with having the technologist take us out so we could really understand the amazing technology in the car. – TMS Volvo Coventry

R.M – Coventry

Nothing special just I needed a different car & they helped me get it. Overall outstanding – TMS Volvo Coventry

T.T – Polesworth, Tamworth

Knowledgeable and friendly staff. Very helpful and were answer all questions asked in a detailed and concise manner – TMS Volvo Coventry

R.B – Bedworth

Have been a loyal Landrover customer for years. I now question why! Delighted with the car and dealer service. – TMS Volvo Coventry

B.P – Shutford, Banbury

Salesperson service. Very good customer service all round. Great handover session. – TMS Volvo Coventry

P.M – Coventry

The fact that they found me a space to work in when waiting on the finance to clear and were very hospitable - tea and cake :-) – TMS Volvo Coventry

G.B-P - Northampton

The honesty and understanding of the salesman. Nothing was too much trouble and his explanation of the cars features was clear and concise. – TMS Volvo Coventry

R.S – Brinklow, Rugby

Very clear, experts, knowledgeable sales team ensured that the purchase was a very pleasant experience. Service was all I expected and met my needs – TMS Volvo Coventry

I.S – Ryton On Dunsmore, Coventry

Customer service and knowledge of product. All products available and explained from car to extras – TMS Volvo Hinckley

N.Q – Wigston, Leicester

The salesman (Dean Bedder) was fantastic during the sale and also with aftersale care. He is a credit to the team. – TMS Volvo Coventry

O.D – Tonbridge, Kent

Jamie, who I dealt with, was very knowledgeable and the whole experience was a good one. – TMS Volvo Coventry

N.K – Rugby

TMS surpassed my expectations, providing me with great service, great pricing for my new car. Iain Hamilton was, as always, very courteous and attentive to my needs and made the decision process very easy. I had the wonderful issue of deciding between a new XC60 and XC90. Iain was very helpful, providing me the opportunity to test drive both cars back to back, then take out the XC90 again to help me make my decision. On the day of collection, the team were very helpful, with a full explanation of all the new tech and functions in the car. A couple of days later Iain called to follow up and also offer a deal with GAP insurance. This is my third car purchased from TMS (and Iain) - this is a testament to the impeccable service and going the extra mile to assist with the purchase of the car. Thanks TMS! And to add, the new car is simply wonderful. – TMS Volvo Coventry

S.L – Brackley, Northamptonshire

I just wanted to say a huge thank for the time you spent with us, handing over the keys of our new Volvo, and giving us a guided tour of all the bells and whistles of this incredible piece of motoring technology this morning. We're thrilled to bits with our new car, and pleased as punch to now be part of the Volvo family at TMS. Your Customer Service is second to none. - TMS Volvo

C.F - Kirby Muxloe, Leicester

All of the sales staff and receptionists made us very welcome, which resulted in a very friendly atmosphere. After looking around the showroom at various models, Chris Parkes - Sales Consultant, interdicted himself, after providing coffee and cake, and set down to discuss our requirements which were dealt with in the most professional manner. In addition to the previous statement, I would re-state, that Chris Parkes is most professional and accommodating. Also, John (who explained the technical side of the vehicle on the test drive and on the day of delivery), is very patient and explained the workings of the vehicle in a manner which was easy to understand. I would also add that Wendy - receptionist, who provided numerous cups of coffee and cakes, made our visit very pleasurable. Finally, I can only describe TMS Volvo Coventry: as ABSOLUTE AND TOTAL QUALITY!! – TMS Volvo Coventry

M.C – Rugby

Steve Early was very helpful and made the process of organising the finance very easy. He explained everything clearly and honestly. Can’t commend TMS more, they were helpful and informative from first point of contact to collection. Being so far from the dealer meant that all the initial details had to be done over the phone, this was no issue and I was very happy about that. Steve was outstanding and would recommend him to anybody – TMS Volvo Coventry

R.B – Perth, Perthshire

Very high level of customer service from Jamie Millage. Car as described and follow up call. Good handover. – TMS Volvo Coventry

R.L – Maidenhead

Excellent communication and always listened to what I wanted and needed. – TMS Volvo Coventry

J.H – Coventry

Simple negotiation and good handover – TMS Volvo Coventry

G.C – Kirton Lindsey, Gainsborough

Welcomed and made to feel at home from the off. I’d like to thank salesman Dean Bedder for his attention and support. – TMS Volvo Coventry

R-A.L – Leamington Spa

Dean Bedder went through everything with us but wasn't at all pushy – TMS Volvo Coventry

P.C – Cosby, Leicester

Easy to deal with - excellent salesman Chris Parkes efficient and courteous. First class - keep up the good work – TMS Volvo Coventry

T.P – Rugely, Staffs

Able to talk through all options and not rushed into making a decision. Good sound advice given by sales rep. – TMS Volvo Coventry

S.I - Coventry

The salesperson, Arran, was personable without being over familiar, fair and thorough.We/ were so impressed with the service we received from Arran that we decided to use TMS Volvo for servicing our new V60 Cross Country despite it not being our local Volvo dealership. - TMS Volvo Hinckley

S.R - Chippenham

Clear concise communication, great product knowledge, and timely feedback. Took time out to understand my requirements. I only visited the dealership to collect the car so I needed to have confidence and trust in the sales manager Arran. He was fantastic! And the dealership layout looks amazing! - TMS Volvo Hinckley

G.D - Scholes, Leeds

Based on my experience and the Selekt car I chose, my father has already been to look at one for himself. Best advertising you can have is personal recommendation and excellent customer service. - TMS Volvo Hinckley

S.U - Barlestone, Nuneaton

Friendly service and totally trustworthy. Excellent. Made buying a Volvo Selekt car easy. - TMS Volvo Hinckley

J.P - Elmesthorpe, Leicester

Welcomed and made to feel at home from the off. I’d like to thank salesman Dean Bedder for his attention and support. – TMS Volvo Coventry

RA.L – Leamington Spa

Dean went through everything with us, but wasn't at all pushy – TMS Volvo Coventry

P.C – Cosby, Leicester

Very helpful – TMS Volvo Coventry

C.Y – Wrexham, Clwyd

We would like to thank everyone at TMS for the care and attention during our purchase of our new car which we collected today. A special thanks to Arran and Lee for the professional but friendly way they conducted the purchase we felt as though our custom was valued,it is a shame we live so far from you because we would have no hesitation in returning the vehicle to you for servicing. If and when we need another car TMS would be our first choice.

My wife was also very pleased with the flowers a very nice unexpected surprise. I wish you all the best for the future.


Customer service was particularly good – TMS Volvo Coventry

G.M – Stoney Stanton, Leicester

Friendly and personal welcome. The showroom is clean and tidy – TMS Volvo Coventry

M.C – Napton, Southam

Fantastic customer service, very quick responses! – TMS Volvo Coventry

R.M – Shirley, Solihull

I never felt pressured into the purchase. The staff were helpful throughout the whole sale process. – TMS Volvo Coventry

S.G – Flitton, Bedford

The whole customer experience - no hard sell and allowed us to make our decision without pressure. Absolute pleasure – TMS Volvo Coventry

W.S – Inkberrow, Worcester

Excellent service. Friendly and well informed staff. All requests adhered to. Timescale better than expected. No problems. Excellent care and coffee in showroom. Sales Consultant fully conversant with all aspects of sale and paperwork. Full explanation of car on day of collection. Very many thanks to all at TMS. Buying a new car was such an easy experience. – TMS Volvo Coventry

C.R.W – Rugby

Exceptional service. I can not express my thoughts enough on how professional the running of TMS Volvo is and the lengths Mr Iain Hamilton wants to find the car we wanted. – TMS Volvo Coventry

C.P – Rugby

Dean was very helpful, attentive and patient. – TMS Volvo Coventry

G.H - Nuneaton

It was clean, the staff very friendly and professional. The staff were very knowledgeable. – TMS Volvo Coventry

A.M – Rugby

Good communication, straightforward approach, no nonsense waffle and a great product – TMS Volvo Coventry

J.B – Coalville

Salesman was very well informed about the car and the product he was selling. Answered all the questions and advised with extra insurance. – TMS Volvo Coventry

A.K – Coventry

Friendly approach everything explained clearly no hard sell – TMS Volvo Coventry

I.H – Kenilworth

I was introduced to a fantastic product from a very knowledgeable sales person – TMS Volvo Coventry

M.R – Shirley, Solihull

They worked hard to find the car I wanted at a price I was happy to pay – TMS Volvo Coventry

P.T – Coventry

From the moment you walk through the doors you are acknowledged, welcomed, greeted with a smile from staff and offered a hot drink should you have to wait to see someone.

If Volvo give salesman of the year award for professionalism, impressive product knowledge, understanding customer needs, helpful,courteous and friendly then I would like to nominate Mr Dean Bedder. He was given quite a task to find a car for us, and not a white one, with our required specifications. Not only did he find one with our requirements but one that had so much more and well within our budget, all in the space of a day. I know he works as part of a excellent team but for us he is, in the words of Tina Turner - Simply the best.


To the team at TMS Volvo, Coventry:

I am writing to Thank You All and especially Dean for your professionalism and hospitality. I came to your showroom a few years ago to casually enquire about the XC90. From that early stage, through to hand-over, you've exceeded my expectations. I have a sales background and understand how difficult it is to maintain your high levels of customer service, consistently. I applaud you professionally too.

I would have no hesitation in recommending you to my family and friends.


Excellent customer service from start to finish. Only criticism, which I give every year - take American express! Even if only for purchases below £1000 – TMS Volvo Coventry

A.R – Binley, Coventry

Good service. Welcoming staff. I drove two cars back to back for a comparison. All my questions were answered satisfactorily. Steve the salesman was a great guy to deal with. – TMS Volvo Coventry

C.R – Hinckley

Very helpful staff, who ensured the purchase experience was as smooth as possible, particularly as the dealership is well over two hours drive from our home. - TMS Volvo Hinckley

T.B. - Driffield, York

Friendly professional accommodating – TMS Volvo Coventry

J.R - Bedworth

Professional and courteous service from my initial enquiry to driving away in my V40. Excellent clean and tidy showroom with attentitive but not too pushy staff. Very good experience and would recommend to others - TMS Volvo Hinckley

N.W. - Prescott, Merseyside

Excellent customer service throughout the purchase process. Extremely helpful staff. Comfortable showroom with more than adequate parking. - TMS Volvo Hinckley

R.B. - Leicester

Arran Chin gave clear, courteous communication about the car at my initial inquiry and throughout. He demonstrated an ability and willingness to progress the purchase within the short time frame I required. The car was presented beautifully. Arran then took time to make sure I was happy with all aspects of my purchase including going through as many of the special functions of the car as I wished, offering telephone back up should I need more information as well as taking me to the local Petrol Station to provide complementary fuel. The basket of flowers strapped in the back was a delightful touch! - TMS Volvo Hinckley

A.E. - Gerrards Cross

From the courteous greeting by the receptionist when I first visited TMS Volvo Hinckley to the professional and friendly customer care from Josh, I have nothing but praise for the way my Volvo purchase was handled. Although Josh is relatively new to Volvo he has already built up a good range of product knowledge and he made the whole process a pleasure (he also makes a great cup of tea !). When we collected the car the flowers were a nice surprise and Josh spent as much time as I wanted in order to go through the car's controls/features. As you may have guessed, I am one happy customer ... thanks, Josh.

W.G. - Leicester

Dean is a very helpful and genuine salesman. A friend of our small family and a man we trust. These guys should be up for dealer of the year or something similar. Extremely helpful and not just there to flog cars. Decent professionals selling decent product to decent people. Trust has always played a significant part in our dealings with car dealerships. My wife and I are both sales-people so, we actually like being sold to, however we can also smell bul-sh-t a mile off. TMS Coventry is the top of the pile,( not using the same context by the way. We recommend them to anyone who is looking to buy Volvo in the Midlands. Ray & Elaine Neal Continuing to be happy Volvo customers. – TMS Volvo Coventry

R & E, N – Northampton

I had just completed the purchase of the vehicle, and the pre-delivery inspection, checks and additional requested work (installation of rear park assist function) were all carried out to a very high standard. – TMS Volvo Coventry

M.R - Warwick

Easiest and friendliest service ever. Made buying my car a pleasure – TMS Volvo Coventry

A.M - Walsall

Chris was very helpful. – TMS Volvo Coventry

E.B – Nuneaton

Swift and efficient demonstration and negotiation – TMS Volvo Coventry

A.K – Blackdown – Leamington Spa

There was no pressure from Chris the Salesman. Nothing was too much trouble. The car was beautifully presented and I was given a thorough tutorial prior to leaving. If every experience with Volvo is as good as this was, then I am looking forward to a long and happy relationship with the brand – TMS Volvo Coventry

A.M - Walsall

Sales person Steve was very helpful and accommodating.

D.P – Stoke Golding

On the occasions that we have visited over the past month we have been greeted with a smile and treated wonderfully well. We have been offered coffee, had all our questions answered and felt that nothing was too much trouble. My husband bought a car first and on a visit to the garage to sort out a small detail after I asked about an estate car, which I subsequently bought. I made the decision to buy not because of a heavy sales technique but by a really professional and enjoyable sales interaction

A.B – Leicester

The salesman was very helpful – TMS Volvo Coventry

K.J – Coventry

Service from Dean Bedder was particularly good – TMS Volvo Coventry

J.A – Kenilworth

No 'hard sell', a genuine interest in my preferences and honest discussion of options. – TMS Volvo Coventry

N.G – Coventry

The attention to detail that TMS went to in making sure everything was completed etc. was spot on and it made the new car buying experience for me being my first really good. I love the fact I got given near enough half a tank of fuel for free and a free bottle of white wine too. Dean was outstanding with everything and just made it an enjoyable experience. – TMS Volvo Coventry

L.B – Syston, Leicestershire

I bought the car the sales man had a lot of knowledge about the vehicle – TMS Volvo Coventry

K.F – Coventry

Very helpful and polite dealership. the day I collected the car it was waiting outside polished and ready to go, the salesman. Arran was very helpful and showed me how everything worked on the car I was given a bouquet of flowers which was a lovely touch. I was made to feel at ease and not rushed he made me a lovely cup of tea too. I am extremely happy with the car and would recommend this dealership. Most of all I would recommend a Volvo to anyone.

A.P – TMS Volvo Hinckley

Everything from the Salesman to driving it home - very efficient service was given to us during our many visits to the showroom

P.C – TMS Volvo Hinckley

The staff... fantastic. So friendly and polite. TMS is a credit to the Volvo brand. Every time I have dealings the staff could not be more helpful nor more pleasant. – TMS Volvo Coventry

C.E – Coventry

Not too pushy, test drive took in a good variety of roads – TMS Volvo Coventry

J.H – Barkisland, Halifax

All the staff were very friendly, courteous and helpful. There were no "hard sell" techniques which can be evident at other dealers. Nothing was too much trouble! – TMS Volvo Coventry

G.W – Kenilworth, Warwickshire

Very good deal, outstanding service from Volvo team. I would advise any friend or family person to deal with Volvo – TMS Volvo Coventry

S.H – London

The pleasant way the staff went about their business. they were very welcoming and they didn't put you under any pressure. I have spoken to staff at TMS since about a small issue and they have been most helpful – TMS Volvo Coventry

M.H - Wolverhampton

Very easy to deal with – TMS Volvo Coventry

A.K – Alcester, Warwickshire

Very efficient and straightforward – TMS Volvo Coventry

G.M – Ryton On Dunsmore, Coventry

Everything, from the sale to the handover. Oliver was particularly great. – TMS Volvo Coventry

S.H – Queniboroughn, Derbyshire

Courtesy, professionalism and full explanation of work performed. – TMS Volvo Coventry

D.I – Long Itchington

Everything, friendly, knowledgeable staff who take the time to know and remember their customers, even though I do not often go to the garage (I have a Volvo - so only ever goes in for its regular service) I am always remembered and made to feel like a valued customer!! – TMS Volvo Coventry

T.M – Wolston, Coventry

Staff attitude and professionalism – TMS Volvo Coventry

J.M – Pinvin, Pershore, Worcestershire

Collection and delivery - Oliver was especially thoughtful and even parked it exactly as it had been before collection. Good attention to detail. – TMS Volvo Coventry

L.B – Rugby

Enthusiastic but not pushy salesman, very professional attitude whilst putting up with my terrible jokes. Introduction to the service team and willing to spend plenty of time showing the car to great advantage without being overwhelmed by its attributes (and some gadgets!). Very satisfying and successful opportunity to inspect the car, meet the people, and purchase a car which will hopefully be with us for quite a while! - TMS Hinckley

J.F – Wellesbourne

Attention to detail. Politeness. Very knowledgeable - Graham Richens, our personal salesman, knew absolutely everything about every feature of the car - TMS Hinckley

B.J - Nuneaton

Very helpful, friendly staff who were extremely knowledgeable and answered all queries well. – TMS Hinckley

J.N – Solihull

The Personal service that my wife and I received during the purchase process, we have been looking for a particular Volvo for over 12 months and when this dealer identified the model they contacted me and although this is not the nearest Volvo dealer to us we will be using them in the future for all our needs. It is apparent that they do put the customer first and are as they say a family business. A special mention for Steve Hargreaves who identified the vehicle and made sure we bought the products that suited our needs. We were introduced tom the service team and now look forward to dealing with them. Although I know if I need to speak with Steve he is glad to help. Great Car and a fist class dealership.

M.B - Blaby

The friendliness and patience of the staff, their willingness to explain things and not do a "hard sell".

D.H - Alderton

The consultation with the product specialist and learning about the car features, especially Volvo On Call was particularly good – TMS Volvo Coventry

Z.R – Newport, Monmouthshire

Thoroughly professional and courteous. Jamie was marvelous as was John and it made the whole experience a seamless smooth operation with just about the right level of information/detail. – TMS Volvo Coventry

C.R – Coalville

A very friendly efficient and professional service with excellent knowledge of the Volvo range generally and the V40 in particular. – TMS Volvo Coventry

C.B – Oundle, Cambridgeshire

Very friendly and helpful staff. An excellent showroom. Excellent experience, would definitely visit this dealer again and will recommend to friends and family. – TMS Volvo Coventry

T.L – Great Paxton, St Neots​

Vehicle knowledge, friendliness, advice, assistance and honesty of dealer staff.Having/ used larger (non Volvo) dealerships in the past, it's good to be dealing with a family business who are more interested, knowledgeable and considerate to customer needs and wants. - TMS Volvo Coventry

B.J - Lichfield, Staffordshire

The staff are very knowledgeable and are keen to please you. I have purchased 5 Volvos now and this is based on the great service I always receive. The showroom is a pleasant environment and the welcoming staff are helpful. The coffee is outstanding also. - TMS Volvo Hinckley

T.C - Nuneaton

The sales team were very knowledgeable and helpful. - TMS Volvo Hinckley

C.V - Stratford-upon-Avon, Warwickshire

Graham - the salesman who we dealt with was very good. I am very impressed with my new car and am recommending it to friends and colleagues. - TMS Volvo Hinckley

D.R - Nottingham

The sales person was informative, efficient and very pleasant to deal with. - TMS Volvo Hinckley

P.A - Loughborough

They all ways look after you. - TMS Volvo Hinckley

J.M - Leicester

The salesman was not pushy, and very helpful. Every step was fully explained, with no pressure. - TMS Volvo Hinckley

A.E.P - Nuneaton

Despite essentially agreeing to purchase the car without having actually seen it, upon coming to collect I was not disappointed. On the day of collection, Arran was unavailable to complete the handover, but none-the-less Josh took over and handled everything in a manner that reaffirmed choosing to buy from TMS was the right decision. In an age where we (the public) can be very quick to complain and not compliment, I wish for it to be noted how impressed I have been with the professionalism, in particular Josh. I certainly the appreciated the lack of hard sell on additional insurances (something many other car companies could learn a thing or two from!) - TMS Volvo Hinckley


Salesman was extremely helpful from when I first day I walked through the door and kept me up to date with how long my car would take to arrive. Made time for me turned up on his days off to meet me to get paperwork signed. – TMS Volvo Coventry

N.H – Nuneaton, Warwickshire

The salesman Steve , a pure gentleman – TMS Volvo Coventry

D.E – Coventry

Friendliness, knowledge, he made me feel welcome, important and was very good following up with updates and additional services which I have also purchased. – TMS Volvo Coventry

M.C – Long Lawford, Coventry

They responded to an email inquiry promptly and I was able to book an appointment the next morning. – TMS Volvo Coventry

M.K - Maidenhead, Berkshire

Always felt comfortable and at ease – TMS Volvo Coventry

G.M – Coventry

Excellent customer service. We will be using TMS, Hinckley again for future purchases as the excellent, friendly customer service and product knowledge is second to none. Thank you. – TMS Volvo Coventry

I.S – Rugby, Warwickshire

Everything was such a great experience, service, price, quality of the car as well. Big Thanks. – TMS Volvo Coventry

A.E – Leamington Spa, Warwickshire

Very personal and efficient service by the salesman, he understood my needs and requirements. – TMS Volvo Hinckley

C.F – Exhall, Coventry

Communication and time spent with customer was excellent, nothing was too much trouble and the hand over procedure was first class. – TMS Volvo Coventry

R.M – Rugby, Warwickshire

The speed and care of my car was fantastic, communicated via text message that my car was ready to be picked up. Exceptional customer service on drop of and pick up. – TMS Volvo Coventry

L.W – Coventry

The whole team at TMS Volvo (Hinckley) were extremely helpful, knowledgeable and always courteous. It has been a real pleasure to find an organisation and team that put real Customer satisfaction first and I am looking forward to a long and enjoyable relationship with TMS. In particular I would like to thank Graham Richens, our Sales Representative for his attention to detail in supporting the purchase of our new car. I have, in recent years, had the opportunity to deal with both Audi and Mercedes-Benz prior to choosing Volvo and I can safely say that my experience of dealing with TMS Volvo (Hinckley) has provided me with the highest level of Customer satisfaction of any of the previous dealerships. Thank you Volvo, and specifically TMS. – TMS Volvo Hinckley

J.B – Atherstone, Warwickshire

Dealership was very helpful and the young salesman Josh looked after us very well , very polite – TMS Volvo Hinckley

D.W – Melton Mowbray, Leicestershire

Very helpful sales staff, promptly dealing with all the details. – TMS Volvo Coventry

R.J – Balsall Common, Coventry

We were made very welcome never felt pressurised, test drive was good and thorough, gave a great overview of our car immediately felt this was the car for us. Our representative listened to what we wanted was never patronising he was very understanding and helpful. The experience was excellent and we bought the car because of how we were treated. Given some flowers before I left and the team always offered a coffee every time we visited. – TMS Volvo Coventry

C.S – Coventry

Knowledge and experience of the salesman was particularly good. – TMS Volvo Coventry

K.S – Binley, Coventry

Friendly but very professional help and advice by all concerned. – TMS Volvo Coventry

S.M – Binley Woods

Time spent, made to feel comfortable, no added pressure and very wide ranging knowledge in house. Very pleased with service received, felt time was given, and no pressure for decisions. Would recommend – TMS Volvo Coventry

B.W - Worcester

Overall excellent service and professionalism. Everyone at TMS, especially Steve Early went the extra mile to ensure I was satisfied with the experience – TMS Volvo Coventry

R.B – Leek Wootton, Warwick

Staff were pleasant, helpful, and informative they gave me the car for a decent road test about 2 hours also they went through all of our needs with the car and answered any questions we had also we were introduced to parts department, and given a card and told any problems no matter how small get in touch and someone would be able to help us also with servicing they would cater to our needs, if we needed a courtesy car or they could also pick my car up and bring it back when finished – TMS Volvo Hinckley

P.D – Nuneaton

The sales person I dealt with was fantastic, extremely helpful and pleasure to deal with. Just to reiterate excellent service provided by the sales person – TMS Volvo Coventry

L.P – Swindon, Wiltshire

Excellent customer service, and the dealership went the extra mile to ensure my complete satisfaction. – TMS Volvo Coventry

D.B – Wheatley Hill, Durham, County Durham

Kept informed of developments even the delay of me mislaying my V5 document was not an issue. Very smooth transaction – TMS Volvo Coventry

G.K – Nuneaton, Warwickshire

Excellent customer service. Courteous, knowledgeable and interested in our preferences. – TMS Volvo Coventry

A.C – Badby, Northamptonshire

I do not think that we could have been treated any better. Everything was exceptional and very well explained to us. – TMS Volvo Coventry

P.B – Bearley, Stratford Upon Avon, Warwickshire

Very welcoming. Made the test drive easy. Didn't elongate the process. Agreed that if certain things weren't resolved to my satisfaction in terms of paint repairs I wouldn't need to buy the car even though I had paid a deposit. – TMS Volvo Coventry

C.W – Birtsmorton, Malvern, Worcestershire

I was a little apprehensive about buying from a company I didn't know but Steve Hargreaves helped me through the various stages of the deal in a clear and professional manner and made the whole experience very acceptable. - TMS Volvo Hinckley

C.S - Sheffield, South Yorkshire

We have dealt with Steven Hargreaves on a couple of occasions. He isn't pushy, he is really helpful. - TMS Volvo Hinckley

A.W - Sapcote

Absolute clarity about each step of the process. All areas of vehicle preparation were sorted out as promised (and even something I hadn't noticed was rectified!) and a general sense of pride and professionalism was given from start to finish. I had confidence in them, which continues as my ownership begins. - TMS Volvo Hinckley

S.C - Rugby, Warwickshire

Felt valued and really well looked after. - TMS Volvo Hinckley

R.B - Broughton Astley

Staff knowledge. In-depth knowledge of vehicles excellent. - TMS Volvo Hinckley

I.N - Broughton Astley

Nothing seems to much trouble and there was no pushiness about the purchase. - TMS Volvo Hinckley

G.F - Northampton

Salesman Chris was really helpful and knowledgeable. John was really enthusiastic and patient with the handover. Car exactly as described and beautifully prepared. Newly refurbished showroom was fantastic. This was not my local dealership but the environment and experience was far, far superior to anything I have experienced in my local Bristol site. – TMS Volvo Coventry

T.W – Clifton, Bristol, Avon

Friendly and professional – TMS Volvo Coventry

J.P – Dreghorne, Irvine

Everyone to time to help me decide on the right car and then to ensure I understood the new controls etc. The Sales Executive was extremely helpful and made me feel very much at ease and the aftersales team are always helpful. – TMS Volvo Hinckley

D.P – Burbage, Hinckley

Customer service was impressive with expeditious answers to queries giving complete confidence to me. There were no problems to a satisfactory experience altogether. – TMS Volvo Coventry

R.S – Clifton, Ashbourne, Derbyshire

Staff always friendly and helpful special thanks to Steve Early and Tom Hallows. – TMS Volvo Coventry

J.F – Keresley End, Coventry

Great customer service – TMS Volvo Coventry

C.O – Swinford, Lutterworth

Very friendly and informative staff. Great showroom. – TMS Volvo Hinckley

G.B-W – Nuneaton

Extremely helpful and pleasant nature of staff – TMS Volvo Hinckley

B.O – Wigston, Leicestershire

The service was both efficient and friendly throughout the process of contracting the vehicle. The hand-over was particularly good. – TMS Volvo Coventry

C.Y – Warwick

The whole process was easy, without pressure and was how sales should be. This compared to other dealerships was a breath of fresh air. – TMS Volvo Hinckley

R.M – Burbage, Hinckley

Professional, kindness, pleasant attitude and my satisfaction. I am very happy with my purchase and would recommend anybody to use this dealer to buy a car. – TMS Volvo Coventry

B.C – Cawston, Rugby

I was able to pick the car up 24 hours earlier than planned – TMS Volvo Coventry

J.W – Coventry

This is the 3rd Volvo I have bought from TMS Hinckley who are easy to deal with a none pressurised approach – TMS Volvo Hinckley

M.H – Braunstone, Leicester

Sales team, and Chris in particular, we're really attentive and helpful – TMS Volvo Coventry

A.B – Ashbourne

It was a pleasure dealing with TMS, Hinckley. Our sales person was very professional and nothing was too much trouble. We were informed how things were progressing on a regular basis and the hand over went very smoothly. Outstanding service. – TMS Volvo Hinckley

F.A – Newark, Nottinghamshire

Time and attention given by Iian and Dean during the sales process plus John during the hand over giving confidence in the quality of the product and dealership. There was a small quality issue with the car which Dean and the service team resolved quickly and efficiently. All credit to the sales and service team – TMS Volvo Coventry

P.H – Longford, Coventry

Helpful and friendly sales staff- Steve picked me up from the station on collection day. – TMS Volvo Hinckley

S.W – Lichfield

Friendly staff – TMS Volvo Hinckley

D.W – Admaston, Rugely

There was a minor problem with the car. A tiny scratch caused by a hit and run driver. The sales team were upset and disappointed at the damage, they had expected to hand over a perfect and brand new car. We spoke about the situation, the bumper was made tidy so that I could take my new car and a week later the car was collected, repaired by the dealer, returned and is as good as new. A bottle of wine and full valet to help with their apology. The TMS showrooms at Coventry are being modernised and this is causing some temporary problems. Some work is done at their Hinckley base. I have used the Coventry dealership for many years now and have always been impressed by the staff and facilities. – TMS Volvo Coventry

F.T – Warwick

Very good in the dealership, nice people with a lot of knowledge. Communication could have been better during the long wait for the car. Volvo were not as accurate with the email contact regarding the progression of the car build and delivery. The dealer was having extensive building work carried out during the hand over but the temporary building was as good as possible given the circumstances. – TMS Volvo Coventry

R.M – Allesley, Coventry

Chris at TMS was knowledgeable and listened to what I was looking for spec-wise. He wasn't pushy and treated me in an honest and friendly way. This experience was far better than the stuffy, unfriendly one I received at my local Sturgess Leicester Volvo dealer. At the end of the day, I wasn't planning on buying the car on that day but ended up walking out with a deposit down on a spec I had originally discounted - that says it all! – TMS Volvo Coventry

D.R – Syston, Leicester

Exceptional service, information, follow up and salesmanship Nothing too much trouble.I never thought in a million years that I would be a Volvo driver, but I am hooked, this is my third and I doubt I’ll ever change makes. Superb vehicles, but more to the point EXEMPLARY service and aftercare from my dealer which is ongoing and consistent- not only will I not change brands I won’t change my dealer either - nothing is ever too much trouble. - TMS Volvo Coventry

P.K - Market Harborough

Friendly attentive staff, good useful and helpful communications. - TMS Volvo Coventry

N.I - Mannings Heath, Horsham

We don't live locally, we are actually in Scotland, and they did everything they could to help us see the car and discussed at length it's status and the possible finance options. They were so helpful. They picked us up from the station and made sure we were comfortable and happy so far away come home. Our salesman, Dean, took pictures of the car from every angle we requested with good grace. We never felt we were putting anyone out. There is a local dealership in Edinburgh who didn’t offer us the same level of knowledge, care and offers despite their own advertising campaign. I was pleasantly surprised by how special TMS made us feel. Lovely people, about to move into their refurbished showroom, who spoilt us in their temporary accommodation. – TMS Volvo Coventry

A.S – Pathead, Midlothian, Scotland

Josh was a great sales man. Compared to the shocking service from our more local dealership – TMS Volvo Hinckley

M.V-S – Thurnby, Leicester

The sales team at TMS Volvo at no time made us feel under pressure to purchase. They were patient and understood our requirements in a vehicle. We are very pleased with our purchase and remain a longtime supporter of Volvo - TMS Volvo Coventry

J.R – Temple Grafton, Alcester, Warwickshire

All of it especially the hand over were particularly good – TMS Volvo Coventry

C.R – Coventry

Friendly approachable helpful staff. Not pushy and worked towards my budget - It’s nice to build up a rapport with someone who is approachable and has a sense of humour – TMS Volvo Hinckley

H.P – Newbold Verdon, Leicester

The friendly and helpful way the transaction was enacted. Chris did everything possible to help us make the decision, which included an extended test drive and help with transferring our heritage number plate. The garage also offered a fair price for our trade in vehicle. – TMS Volvo Coventry

F.B – Coventry

Attention to detail and customer needs – TMS Volvo Coventry

S.H – Leeds

Steve’s approach - he wasn’t a typical pushy salesman – TMS Volvo Coventry

L.M – Nuneaton

Sales staff were attentive but not pushy with excellent product knowledge. TMS Volvo Coventry are excellent, the sales staff knowledge is incredible, they are a real credit to Volvo cars, I work for a rival car manufacturer and wish our dealerships behaved the way TMS do. I have owned many Volvos and this is excellent as all the others have been. Thank you Volvo – TMS Volvo Coventry

A.B – Long Marston, Stratford Upon Avon, Warwickshire

Great service and I am very happy with the car. – TMS Volvo Coventry

R.W – Sydenham, Chinnor, Oxfordshire

I was treated very well through the whole process, everything was well covered and all my questions answered. The sales person, Chris was very helpful. TMS are having a new sales facility built so they were in temporary offices, this however did not detract from the quality of service or attention to a customer. Top marks to TMS. – TMS Volvo Coventry

C.C – Weston, Staffordshire

Level of service and product knowledge – TMS Volvo Coventry

G.R – Windsor, Berkshire

The salesman Dean was extremely knowledgeable about the product and answered all our questions easily. He was totally customer focused and we found him very easy to deal with. I have bought many cars during my 40+ years of driving, both new and used and this was the best experience by a country mile of buying any car. Well done to the team, I have already recommended this dealership to two of my friends who are thinking of changing their cars, so hopefully they'll be in touch soon. – TMS Volvo Coventry

R.P – Wilnecote, Tamworth

Dealt with professionally and courteously without any sense of urgency. I was extremely satisfied with all aspects and would highly recommended Volvo TMS. - TMS Volvo Hinckley

R.R - Nuneaton

We have bought a number of cars over the years and this was by far one of the best experiences of a purchase. On looking for this type of car we could not find one in Scotland so searched the UK and their advert popped up. Even though they were 300 miles from us the whole process was seamless from the moment we enquired about it to the actual pick up. The salesman was polite, extremely helpful and very professional. If we lived nearer their garage this initial experience would have brought me to use their service facilities. My wife was extremely pleased with the flowers the dealership gave her for her purchase, something she has never had before in purchasing any of our previous cars. - TMS Volvo Hinckley

V.J - Edinburgh

The best experience was the handover process which was not rushed and fully explained the details of my new car. I also enjoyed the location of the service desk being linked to new sales as when you have bought your car you are in the hands of a service team going forward and I thought it was a very good introduction to their team. - TMS Volvo Hinckley

M.P -Nuneaton

Good general communication from employees.- TMS Volvo Hinckley

D.P - Birmingham

Everyone was very polite, helpful and not pushy. Really enjoyed the process of buying a car, and the delivery process was equally polished. - TMS Volvo Hinckley

I.L - Hinckley

The way people at TMS spoke to you, especially someone who is not very mechanically minded. - TMS Volvo Hinckley

M & S. L - Leicester

Very good customer service. Possibly the best I have experienced. - TMS Volvo Hinckley

M.C - Coventry

Very efficient and yet very friendly. I was delighted with Aaron's approach, honesty and consistency. - TMS Volvo Hinckley

M.T - Aberdare, Mid Glamorgan

Knowledgeable staff who were attentive, friendly and natural. All contact with TMS was well handled, from answering the phone to greeting me at the dealership. Product knowledge was excellent. - TMS Volvo Hinckley

P.D - Lutterworth

Very good dealership. No pressure. You are able to browse the cars without being constantly accosted by pushy sales staff.Would/ recommend dealership to anyone interested in buying a Volvo and would use them again if the need arises. Overall very good service and surroundings, smart staff and very helpful, even the coffee was good!! - TMS Volvo Hinckley

P.C - Leicester

Didn't feel pressured or rushed into making a purchase. Salesperson was friendly, knowledgeable and answered any questions and queries very quickly. - TMS Volvo Hinckley

M.S - Hinckley

An inclusive & consultative sales process, sharing of information and support. Simply to express my gratitude and thanks to the TMS team who despite the surroundings they are currently dealing with as part of a site redevelopment program, continue to deliver exceptional and outstanding levels of Customer care! – TMS Volvo Coventry

P.N – Rugby, Warwickshire

Helpful staff who took time to explain features and find best car for me. – TMS Volvo Coventry

S.W – Dymock

Friendly and professional staff. Staff was welcome and very clear in explaining us different queries we had about insurances services or warranty. Also the buying process was very fast. - TMS Volvo Hinckley

V.C.D - Basildon, Essex

Level of service and professionalism Attention to detail, extended test drive, competitive pricing, nothing too much trouble and amazing turnaround in preparation of car to our specification. Have dealt with TMS Hinckley for some years and wouldn’t go anywhere else. - TMS Volvo Hinckley

R.S - Burton on Trent

Firstly my wife was delighted with the flowers you sent and remarked that this was the first time since 1991, when she bought her first new car, and the many after, that any garage has been so nice about her buying a car. This along with her lovely new car has impressed her greatly. From my perspective, I can say that I felt the buying and picking up of the Volvo was an extremely positive experience. It was seamless, professional to the highest and the most extremely stress free experience I’ve probably had in helping buy her a car or any of the many cars i have purchased. - TMS Volvo Hinckley

B. & V.

From the dealer finding me a car to its delivery. Exceptional customer service from the dealer and especially Graham Richens who dealt with me personally. Very professional dealership but with a personal touch. Just can’t speak highly enough of TMS Group. A great bunch of people with Customer Service at the top of their agenda. - TMS Volvo Hinckley


The welcoming atmosphere. Treating you like a potential customer rather than someone interrupting their coffee break - other dealers please note. Josh , the salesman couldn't be more helpful. None of the rubbish we've all experienced at other dealerships - just normal, non pushy communication. He should go far in your organisation. None of this would count however unless the car and price had been right. - TMS Volvo Hinckley


No pushy sales team, just nice friendly guys. Quick turnaround of vehicle and very well presented. – TMS Volvo Hinckley

T.H – Burbage, Hinckley

Excellent service from Chris Parkes from order to collection – TMS Volvo Coventry

D.B – Cradley Heath, West Midlands

The staff were very friendly and informative, it made the whole experience less stressful than buying a car might otherwise have been. – TMS Volvo Coventry

D.H – Rugby, Warwickshire

Helpfulness of Chris Parkes in organising me a car to budget in such quick time – TMS Volvo Coventry

C.A – Eynesbury, St Neots, Cambridgeshire

The entire process, from ordering to collection of the vehicle. – TMS Volvo Coventry

T.S – Birmingham

I was welcomed by Iain Hamilton and introduced to Dean Bedder, both of whom were relaxed, friendly and courteous. Dean was very helpful and thorough in explaining all aspects of the car to ensure that I would be completely satisfied with my purchase. I found Dean Bedder very straightforward, helpful and easy to talk to and discuss all aspects of purchasing the car. He was very efficient throughout. Many thanks to Dean. – TMS Volvo Coventry

G.N – Snitterfield, Stratford Upon Avon, Warwickshire

Hospitality and professional service provided by the staff -TMS Volvo Coventry

J.B – Higham On The Hill, Nuneaton

My salesman was brilliant. I was quite demanding and he always got back to me if not in office hour outside office hours. He kept me informed and wasn't phased by my constant phone calls (I was new to buying a brand new car). His name is Chris Parkes - TMS Volvo Coventry

R.C – Culworth, Banbury, Oxfordshire

Great information about car and great service by the personal – TMS Volvo Coventry

M.H – Rugby

Dean was outstanding in the whole process, everything he said he would do was completed to our satisfaction (and beyond) – TMS Volvo Coventry

P.P – Basingstoke, Hampshire

Friendly and knowledgeable team. Excellent knowledge of vehicle. – TMS Volvo Coventry

A.R – Bamber Bridge, Preston, Lancashire

Seamless process of buying a car that I never thought I’d own. Excellent service rally happy with car and would go straight back to buy again in the future. – TMS Volvo Coventry

A.H – Kenilworth, Warwickshire

It is difficult to pick out a single area/element to comment on. TMS were extremely easy to deal with. The whole purchasing process was very straight forward and nothing was too much trouble for them (including opening the showroom doors and having to move a couple of cars in order to allow us to test drive the car that was in the showroom). Communication with TMS was excellent and I was never kept waiting, everything happened when it was agreed it would. I very rarely recommend businesses, but if anyone ever mentions to me that they are considering a Volvo, I would recommend they contact TMS.

I would like to add, my V60 was a very considered purchase, we knew what we wanted before visiting the dealer. I am delighted with the car it has exceeded my expectations (which were high having previously owned a couple of Volvo's). The dealership was immaculate on each visit. Our salesperson (Graham Richens), made us both feel very welcome, and unusually for a salesperson, was a very good and attentive listener. He very quickly realised we were only interested in a V60, which made a pleasant change. He was able to fully answer all our questions on the models features/functions and options, and was only too accommodating with our multiple test drives. We did not require any information on leasing/finance or insurance). When we collected the car it was immaculate, both inside and out. If it had no registration plates it could easily have passed as a brand new car. The tow bar had been fitted prior to collection, and during the handover even the fitting and removing of this was covered. The handover was very thorough, and we have been invited by Graham to contact him/TMS or call in to the dealership with any questions that arise. Unfortunately as we collected our car at the weekend the service department was closed so I could not be introduced to them personally, but I have received emails from them introducing themselves. I will certainly be taking the car there for a service.

W.P - Derby

The attention to details when it comes to explaining all the key points. Since I was a kid my dream car was a Volvo, now I have one and I feel epic. – TMS Volvo Coventry

W.H – Rugby, Warwickshire

Salesman came in on day off to meet my diary commitments. – TMS Volvo Coventry

J.V – Sale

Very easy to deal with no hassle – TMS Volvo Coventry

A.P – Sheffield

Handover was particularly good – TMS Volvo Coventry

H.W – Kenilworth, Warwickshire

How good the salesman was brilliant – TMS Volvo Coventry

A.B – Coventry

The sales service and explanation of each section of the sale and the car was very good. – TMS Volvo Coventry

S.L – Dursley, Gloucestershire

Salesman, Steve was very helpful and made the whole process enjoyable. – TMS Volvo Coventry

J.W – Stoke Golding, Nuneaton

From the very first telephone conversation to the latest correspondence, I was treated as a very valued customer. Jamie Millage was happy to hold the vehicle for me for a longer than usual period despite other, more local, interest. The car was immaculately presented even at the test drive having just been valeted before my arrival. – TMS Volvo Coventry

J.W – Tadworth, Surrey

I have dealt up confidence and trust in the service provided by TMS. All of the staff I have dealt have been consistent in positive traits and a genuine desire to help. This is my third new vehicle from them in four years and I travel over a hundred miles from South Wales to Coventry which should tell you how highly I rate them. They are the best dealership I have dealt with in nearly forty years of motoring- the vehicles supplied are always immaculately presented. I would thoroughly recommend the dealership. It is also great to see that Volvo are becoming market leaders again with the right product hitting the market at the right time. Please keep it up I really love the cars I have. – TMS Volvo Coventry

L.B – Radyr, Cardiff

Friendly and helpful personnel – TMS Volvo Coventry

S.T – Lilbourne, Rugby

Sales team being available to chat even during sat evening. Knowledgeable and helpful team – TMS Volvo Coventry

H.W – Shurdington, Cheltenham, Gloucestershire

Excellent face to face communications with Jamie Millage without being intrusive or pushy. Attentive and prompt email responses to questions. Prompt Technical and knowledgeable help to overcome difficulties with getting on line with Sensus – TMS Volvo Coventry

M.G – Northwood, Middlesex

Salesman Steve Early. Fantastic from first contact to final sale and pick up. – TMS Volvo Coventry

M.S – Lerwick, Shetland, Shetland Islands

Fast response to calls, plain English explanations, willingness to negotiate – TMS Volvo Coventry

M.B – Walton On Thames, Surrey

Outstanding service from TMS VOLVO from start to finish. Especially their sales person Mr Steve Early. – TMS Volvo Coventry

S.N – Walsall

The communications between Chris Parkes was excellent. Fast turn around and great level of product knowledge. Keen to understand my requirements and answer any questions. I understand that TMS are in the process of updating their current Coventry showroom. I found the current one very comfortable, well presented with excellent facilities such as coffee/tea/display etc. so I am keen to see what improvements can be made with their new showroom. Highly recommend Chris Parkes. Enjoyed the experience and will be in contact the next time I am seeking a new vehicle – TMS Volvo Coventry

S.W – Kirkcaldy, Fife

Salesman (Chris) was very helpful and very kind when we received the car. Also we have been explained quite well how to use new vehicle which was my first Volvo Car. – TMS Volvo Coventry

H.K – East Barnet, Hertfordshire

Great service – TMS Volvo Coventry

M.W – Southam, Warwickshire

Excellent service from all members of staff especially Jamie who sold us the car we have bought from TMS Coventry for the last 20 plus years and the this service has always been outstanding – TMS Volvo Coventry

F.T – Kimcote, Lutterworth, Leicestershire

Everything was good - there is nothing to improve. All information were clear and understandable. – TMS Volvo Coventry

M.S – Coventry

Excellent all round service and staff, very friendly and very efficient. TMS are an outstanding dealership with some outstanding people, Suki Kandola on Service reception being one of them. Volvo should be pleased and proud that they represent their interests in the area. We visited another dealership far closer to our home and were despondent with the lack of service and total lack of interest in what was a guaranteed sale. When we enquired regarding the New V90 Cross Country, we nearly had to apologise for interrupting their social banter. When we were finalising our sale at TMS a friend who is local to us was also picking up a new car, we both travel about 40 miles specifically to deal with TMS. – TMS Volvo Coventry

A.M – Broadway, Worcestershire

Start to finish contact and advice from Arran Chinn was great. Kept me in the loop all the way.

D.F - Wolverhampton