TMS Volvo Sales Testimonials

Here at TMS we realise that our customers are as special as the cars they purchase. Not everyone appreciates true quality. Not everyone is careful enough to consider all the real virtues of a car before they buy. For the people who choose TMS, our total aim in life is to continue to justify that decision by providing the finest support services that we and our brand partners can devise.

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Please see some comments from our customers below:

Friendliness, knowledge, he made me feel welcome, important and was very good following up with updates and additional services which I have also purchased. – TMS Volvo Coventry

M.C – Long Lawford, Coventry

They responded to an email inquiry promptly and I was able to book an appointment the next morning. – TMS Volvo Coventry

M.K - Maidenhead, Berkshire

Always felt comfortable and at ease – TMS Volvo Coventry

G.M – Coventry

Excellent customer service. We will be using TMS, Hinckley again for future purchases as the excellent, friendly customer service and product knowledge is second to none. Thank you. – TMS Volvo Coventry

I.S – Rugby, Warwickshire

Everything was such a great experience, service, price, quality of the car as well. Big Thanks. – TMS Volvo Coventry

A.E – Leamington Spa, Warwickshire

Very personal and efficient service by the salesman, he understood my needs and requirements. – TMS Volvo Hinckley

C.F – Exhall, Coventry

Communication and time spent with customer was excellent, nothing was too much trouble and the hand over procedure was first class. – TMS Volvo Coventry

R.M – Rugby, Warwickshire

The speed and care of my car was fantastic, communicated via text message that my car was ready to be picked up. Exceptional customer service on drop of and pick up. – TMS Volvo Coventry

L.W – Coventry

The whole team at TMS Volvo (Hinckley) were extremely helpful, knowledgeable and always courteous. It has been a real pleasure to find an organisation and team that put real Customer satisfaction first and I am looking forward to a long and enjoyable relationship with TMS. In particular I would like to thank Graham Richens, our Sales Representative for his attention to detail in supporting the purchase of our new car. I have, in recent years, had the opportunity to deal with both Audi and Mercedes-Benz prior to choosing Volvo and I can safely say that my experience of dealing with TMS Volvo (Hinckley) has provided me with the highest level of Customer satisfaction of any of the previous dealerships. Thank you Volvo, and specifically TMS. – TMS Volvo Hinckley

J.B – Atherstone, Warwickshire

Dealership was very helpful and the young sales man Josh looked after us very well , very polite – TMS Volvo Hinckley

D.W – Melton Mowbray, Leicestershire

Very helpful sales staff, promptly dealing with all the details. – TMS Volvo Coventry

R.J – Balsall Common, Coventry

We were made very welcome never felt pressurised, test drive was good and thorough, gave a great overview of our car immediately felt this was the car for us. Our representative listened to what we wanted was never patronising he was very understanding and helpful. The experience was excellent and we bought the car because of how we were treated. Given some flowers before I left and the team always offered a coffee every time we visited. – TMS Volvo Coventry

C.S – Coventry

Knowledge and experience of the salesman was particularly good. – TMS Volvo Coventry

K.S – Binley, Coventry

Friendly but very professional help and advice by all concerned. – TMS Volvo Coventry

S.M – Binley Woods

Time spent, made to feel comfortable, no added pressure and very wide ranging knowledge in house. Very pleased with service received, felt time was given, and no pressure for decisions. Would recommend – TMS Volvo Coventry

B.W - Worcester

Overall excellent service and professionalism. Everyone at TMS, especially Steve Early went the extra mile to ensure I was satisfied with the experience – TMS Volvo Coventry

R.B – Leek Wootton, Warwick

Staff were pleasant, helpful, and informative they gave me the car for a decent road test about 2 hours also they went through all of our needs with the car and answered any questions we had also we were introduced to parts department, and given a card and told any problems no matter how small get in touch and someone would be able to help us also with servicing they would cater to our needs, if we needed a courtesy car or they could also pick my car up and bring it back when finished – TMS Volvo Hinckley

P.D – Nuneaton

The sales person I dealt with was fantastic, extremely helpful and pleasure to deal with. Just to reiterate excellent service provided by the sales person – TMS Volvo Coventry

L.P – Swindon, Wiltshire

Excellent customer service, and the dealership went the extra mile to ensure my complete satisfaction. – TMS Volvo Coventry

D.B – Wheatley Hill, Durham, County Durham

Kept informed of developments even the delay of me mislaying my V5 document was not an issue. Very smooth transaction – TMS Volvo Coventry

G.K – Nuneaton, Warwickshire

Excellent customer service. Courteous, knowledgeable and interested in our preferences. – TMS Volvo Coventry

A.C – Badby, Northamptonshire

I do not think that we could have been treated any better. Everything was exceptional and very well explained to us. – TMS Volvo Coventry

P.B – Bearley, Stratford Upon Avon, Warwickshire

Very welcoming. Made the test drive easy. Didn't elongate the process. Agreed that if certain things weren't resolved to my satisfaction in terms of paint repairs I wouldn't need to buy the car even though I had paid a deposit. – TMS Volvo Coventry

C.W – Birtsmorton, Malvern, Worcestershire

I was a little apprehensive about buying from a company I didn't know but Steve Hargreaves helped me through the various stages of the deal in a clear and professional manner and made the whole experience very acceptable. - TMS Volvo Hinckley

C.S - Sheffield, South Yorkshire

We have dealt with Steven Hargreaves on a couple of occasions. He isn't pushy, he is really helpful. - TMS Volvo Hinckley

A.W - Sapcote

Absolute clarity about each step of the process. All areas of vehicle preparation were sorted out as promised (and even something I hadn't noticed was rectified!) and a general sense of pride and professionalism was given from start to finish. I had confidence in them, which continues as my ownership begins. - TMS Volvo Hinckley

S.C - Rugby, Warwickshire

Felt valued and really well looked after. - TMS Volvo Hinckley

R.B - Broughton Astley

Staff knowledge. In-depth knowledge of vehicles excellent. - TMS Volvo Hinckley

I.N - Broughton Astley

Nothing seems to much trouble and there was no pushiness about the purchase. - TMS Volvo Hinckley

G.F - Northampton

Salesman Chris was really helpful and knowledgeable. John was really enthusiastic and patient with the handover. Car exactly as described and beautifully prepared. Newly refurbished showroom was fantastic. This was not my local dealership but the environment and experience was far, far superior to anything I have experienced in my local Bristol site. – TMS Volvo Coventry

T.W – Clifton, Bristol, Avon

Friendly and professional – TMS Volvo Coventry

J.P – Dreghorne, Irvine

Everyone to time to help me decide on the right car and then to ensure I understood the new controls etc. The Sales Executive was extremely helpful and made me feel very much at ease and the aftersales team are always helpful. – TMS Volvo Hinckley

D.P – Burbage, Hinckley

Customer service was impressive with expeditious answers to queries giving complete confidence to me. There were no problems to a satisfactory experience altogether. – TMS Volvo Coventry

R.S – Clifton, Ashbourne, Derbyshire

Staff always friendly and helpful special thanks to Steve Early and Tom Hallows. – TMS Volvo Coventry

J.F – Keresley End, Coventry

Great customer service – TMS Volvo Coventry

C.O – Swinford, Lutterworth

Very friendly and informative staff. Great showroom. – TMS Volvo Hinckley

G.B-W – Nuneaton

Extremely helpful and pleasant nature of staff – TMS Volvo Hinckley

B.O – Wigston, Leicestershire

The service was both efficient and friendly throughout the process of contracting the vehicle. The hand-over was particularly good. – TMS Volvo Coventry

C.Y – Warwick

The whole process was easy, without pressure and was how sales should be. This compared to other dealerships was a breath of fresh air. – TMS Volvo Hinckley

R.M – Burbage, Hinckley

Professional, kindness, pleasant attitude and my satisfaction. I am very happy with my purchase and would recommend anybody to use this dealer to buy a car. – TMS Volvo Coventry

B.C – Cawston, Rugby

I was able to pick the car up 24 hours earlier than planned – TMS Volvo Coventry

J.W – Coventry

This is the 3rd Volvo I have bought from TMS Hinckley who are easy to deal with a none pressurised approach – TMS Volvo Hinckley

M.H – Braunstone, Leicester

Sales team, and Chris in particular, we're really attentive and helpful – TMS Volvo Coventry

A.B – Ashbourne

It was a pleasure dealing with TMS, Hinckley. Our sales person was very professional and nothing was too much trouble. We were informed how things were progressing on a regular basis and the hand over went very smoothly. Outstanding service. – TMS Volvo Hinckley

F.A – Newark, Nottinghamshire

Time and attention given by Iian and Dean during the sales process plus John during the hand over giving confidence in the quality of the product and dealership. There was a small quality issue with the car which Dean and the service team resolved quickly and efficiently. All credit to the sales and service team – TMS Volvo Coventry

P.H – Longford, Coventry

Helpful and friendly sales staff- Steve picked me up from the station on collection day. – TMS Volvo Hinckley

S.W – Lichfield

Friendly staff – TMS Volvo Hinckley

D.W – Admaston, Rugely

There was a minor problem with the car. A tiny scratch caused by a hit and run driver. The sales team were upset and disappointed at the damage, they had expected to hand over a perfect and brand new car. We spoke about the situation, the bumper was made tidy so that I could take my new car and a week later the car was collected, repaired by the dealer, returned and is as good as new. A bottle of wine and full valet to help with their apology. The TMS showrooms at Coventry are being modernised and this is causing some temporary problems. Some work is done at their Hinckley base. I have used the Coventry dealership for many years now and have always been impressed by the staff and facilities. – TMS Volvo Coventry

F.T – Warwick

Very good in the dealership, nice people with a lot of knowledge. Communication could have been better during the long wait for the car. Volvo were not as accurate with the email contact regarding the progression of the car build and delivery. The dealer was having extensive building work carried out during the hand over but the temporary building was as good as possible given the circumstances. – TMS Volvo Coventry

R.M – Allesley, Coventry

Chris at TMS was knowledgeable and listened to what I was looking for spec-wise. He wasn't pushy and treated me in an honest and friendly way. This experience was far better than the stuffy, unfriendly one I received at my local Sturgess Leicester Volvo dealer. At the end of the day, I wasn't planning on buying the car on that day but ended up walking out with a deposit down on a spec I had originally discounted - that says it all! – TMS Volvo Coventry

D.R – Syston, Leicester

Exceptional service, information, follow up and salesmanship Nothing too much trouble.I never thought in a million years that I would be a Volvo driver, but I am hooked, this is my third and I doubt I’ll ever change makes. Superb vehicles, but more to the point EXEMPLARY service and aftercare from my dealer which is ongoing and consistent- not only will I not change brands I won’t change my dealer either - nothing is ever too much trouble. - TMS Volvo Coventry

P.K - Market Harborough

Friendly attentive staff, good useful and helpful communications. - TMS Volvo Coventry

N.I - Mannings Heath, Horsham

We don't live locally, we are actually in Scotland, and they did everything they could to help us see the car and discussed at length it's status and the possible finance options. They were so helpful. They picked us up from the station and made sure we were comfortable and happy so far away come home. Our salesman, Dean, took pictures of the car from every angle we requested with good grace. We never felt we were putting anyone out. There is a local dealership in Edinburgh who didn’t offer us the same level of knowledge, care and offers despite their own advertising campaign. I was pleasantly surprised by how special TMS made us feel. Lovely people, about to move into their refurbished show room, who spoilt us in their temporary accommodation. – TMS Volvo Coventry

A.S – Pathead, Midlothian, Scotland

Josh was a great sales man. Compared to the shocking service from our more local dealership – TMS Volvo Hinckley

M.V-S – Thurnby, Leicester

The sales team at TMS Volvo at no time made us feel under pressure to purchase. They were patient and understood our requirements in a vehicle. We are very pleased with our purchase and remain a longtime supporter of Volvo - TMS Volvo Coventry

J.R – Temple Grafton, Alcester, Warwickshire

All of it especially the hand over were particularly good – TMS Volvo Coventry

C.R – Coventry

Friendly approachable helpful staff. Not pushy and worked towards my budget - It’s nice to build up a rapport with someone who is approachable and has a sense of humour – TMS Volvo Hinckley

H.P – Newbold Verdon, Leicester

The friendly and helpful way the transaction was enacted. Chris did everything possible to help us make the decision, which included an extended test drive and help with transferring our heritage number plate. The garage also offered a fair price for our trade in vehicle. – TMS Volvo Coventry

F.B – Coventry

Attention to detail and customer needs – TMS Volvo Coventry

S.H – Leeds

Steve’s approach - he wasn’t a typical pushy salesman – TMS Volvo Coventry

L.M – Nuneaton

Sales staff were attentive but not pushy with excellent product knowledge. TMS Volvo Coventry are excellent, the sales staff knowledge is incredible, they are a real credit to Volvo cars, I work for a rival car manufacturer and wish our dealerships behaved the way TMS do. I have owned many Volvos and this is excellent as all the others have been. Thank you Volvo – TMS Volvo Coventry

A.B – Long Marston, Stratford Upon Avon, Warwickshire

Great service and I am very happy with the car. – TMS Volvo Coventry

R.W – Sydenham, Chinnor, Oxfordshire

I was treated very well through the whole process, everything was well covered and all my questions answered. The sales person, Chris was very helpful. TMS are having a new sales facility built so they were in temporary offices, this however did not detract from the quality of service or attention to a customer. Top marks to TMS. – TMS Volvo Coventry

C.C – Weston, Staffordshire

Level of service and product knowledge – TMS Volvo Coventry

G.R – Windsor, Berkshire

The salesman Dean was extremely knowledgeable about the product and answered all our questions easily. He was totally customer focused and we found him very easy to deal with. I have bought many cars during my 40+ years of driving, both new and used and this was the best experience by a country mile of buying any car. Well done to the team, I have already recommended this dealership to two of my friends who are thinking of changing their cars, so hopefully they'll be in touch soon. – TMS Volvo Coventry

R.P – Wilnecote, Tamworth

Dealt with professionally and courteously without any sense of urgency. I was extremely satisfied with all aspects and would highly recommended Volvo TMS. - TMS Volvo Hinckley

R.R - Nuneaton

We have bought a number of cars over the years and this was by far one of the best experiences of a purchase. On looking for this type of car we could not find one in Scotland so searched the UK and their advert popped up. Even though they were 300 miles from us the whole process was seamless from the moment we enquired about it to the actual pick up. The salesman was polite, extremely helpful and very professional. If we lived nearer their garage this initial experience would have brought me to use their service facilities. My wife was extremely pleased with the flowers the dealership gave her for her purchase, something she has never had before in purchasing any of our previous cars. - TMS Volvo Hinckley

V.J - Edinburgh

The best experience was the handover process which was not rushed and fully explained the details of my new car. I also enjoyed the location of the service desk being linked to new sales as when you have bought your car you are in the hands of a service team going forward and I thought it was a very good introduction to their team. - TMS Volvo Hinckley

M.P -Nuneaton

Good general communication from employees.- TMS Volvo Hinckley

D.P - Birmingham

Everyone was very polite, helpful and not pushy. Really enjoyed the process of buying a car, and the delivery process was equally polished. - TMS Volvo Hinckley

I.L - Hinckley

The way people at TMS spoke to you, especially someone who is not very mechanically minded. - TMS Volvo Hinckley

M & S. L - Leicester

Very good customer service. Possibly the best I have experienced. - TMS Volvo Hinckley

M.C - Coventry

Very efficient and yet very friendly. I was delighted with Arron's approach, honesty and consistency. - TMS Volvo Hinckley

M.T - Aberdare, Mid Glamorgan

Knowledgeable staff who were attentive, friendly and natural. All contact with TMS was well handled, from answering the phone to greeting me at the dealership. Product knowledge was excellent. - TMS Volvo Hinckley

P.D - Lutterworth

Very good dealership. No pressure. You are able to browse the cars without being constantly accosted by pushy sales staff.Would recommend dealership to anyone interested in buying a Volvo and would use them again if the need arises. Overall very good service and surroundings, smart staff and very helpful, even the coffee was good!! - TMS Volvo Hinckley

P.C - Leicester

Didn't feel pressured or rushed into making a purchase. Salesperson was friendly, knowledgeable and answered any questions and queries very quickly. - TMS Volvo Hinckley

M.S - Hinckley

An inclusive & consultative sales process, sharing of information and support. Simply to express my gratitude and thanks to the TMS team who despite the surroundings they are currently dealing with as part of a site redevelopment program, continue to deliver exceptional and outstanding levels of Customer care! – TMS Volvo Coventry

P.N – Rugby, Warwickshire

Helpful staff who took time to explain features and find best car for me. – TMS Volvo Coventry

S.W – Dymock

Friendly and professional staff. Staff was welcome and very clear in explaining us different queries we had about insurances services or warranty. Also the buying process was very fast. - TMS Volvo Hinckley

V.C.D - Basildon, Essex

Level of service and professionalism Attention to detail, extended test drive, competitive pricing, nothing too much trouble and amazing turnaround in preparation of car to our specification. Have dealt with TMS Hinckley for some years and wouldn’t go anywhere else. - TMS Volvo Hinckley

R.S - Burton on Trent

Firstly my wife was delighted with the flowers you sent and remarked that this was the first time since 1991, when she bought her first new car, and the many after, that any garage has been so nice about her buying a car. This along with her lovely new car has impressed her greatly. From my perspective, I can say that I felt the buying and picking up of the Volvo was an extremely positive experience. It was seamless, professional to the highest and the most extremely stress free experience I’ve probably had in helping buy her a car or any of the many cars i have purchased. - TMS Volvo Hinckley

B. & V.

From the dealer finding me a car to its delivery. Exceptional customer service from the dealer and especially Graham Richens who dealt with me personally. Very professional dealership but with a personal touch. Just can’t speak highly enough of TMS Group. A great bunch of people with Customer Service at the top of their agenda. - TMS Volvo Hinckley


The welcoming atmosphere. Treating you like a potential customer rather than someone interrupting their coffee break - other dealers please note. Josh , the salesman couldn't be more helpful. None of the rubbish we've all experienced at other dealerships - just normal, non pushy communication. He should go far in your organisation. None of this would count however unless the car and price had been right. - TMS Volvo Hinckley


No pushy sales team, just nice friendly guys. Quick turnaround of vehicle and very well presented. – TMS Volvo Hinckley

T.H – Burbage, Hinckley

Excellent service from Chris Parkes from order to collection – TMS Volvo Coventry

D.B – Cradley Heath, West Midlands

The staff were very friendly and informative, it made the whole experience less stressful than buying a car might otherwise have been. – TMS Volvo Coventry

D.H – Rugby, Warwickshire

Helpfulness of Chris Parkes in organising me a car to budget in such quick time – TMS Volvo Coventry

C.A – Eynesbury, St Neots, Cambridgeshire

The entire process, from ordering to collection of the vehicle. – TMS Volvo Coventry

T.S – Birmingham

I was welcomed by Iain Hamilton and introduced to Dean Bedder, both of whom were relaxed, friendly and courteous. Dean was very helpful and thorough in explaining all aspects of the car to ensure that I would be completely satisfied with my purchase. I found Dean Bedder very straightforward, helpful and easy to talk to and discuss all aspects of purchasing the car. He was very efficient throughout. Many thanks to Dean. – TMS Volvo Coventry

G.N – Snitterfield, Stratford Upon Avon, Warwickshire

Hospitality and professional service provided by the staff -TMS Volvo Coventry

J.B – Higham On The Hill, Nuneaton

My salesman was brilliant. I was quite demanding and he always got back to me if not in office hour outside office hours. He kept me informed and wasn't phased by my constant phone calls (I was new to buying a brand new car). His name is Chris Parkes - TMS Volvo Coventry

R.C – Culworth, Banbury, Oxfordshire

Great information about car and great service by the personal – TMS Volvo Coventry

M.H – Rugby

Dean was outstanding in the whole process, everything he said he would do was completed to our satisfaction (and beyond) – TMS Volvo Coventry

P.P – Basingstoke, Hampshire

Friendly and knowledgeable team. Excellent knowledge of vehicle. – TMS Volvo Coventry

A.R – Bamber Bridge, Preston, Lancashire

Seamless process of buying a car that I never thought I’d own. Excellent service rally happy with car and would go straight back to buy again in the future. – TMS Volvo Coventry

A.H – Kenilworth, Warwickshire

It is difficult to pick out a single area/element to comment on. TMS were extremely easy to deal with. The whole purchasing process was very straight forward and nothing was too much trouble for them (including opening the showroom doors and having to move a couple of cars in order to allow us to test drive the car that was in the showroom). Communication with TMS was excellent and I was never kept waiting, everything happened when it was agreed it would. I very rarely recommend businesses, but if anyone ever mentions to me that they are considering a Volvo, I would recommend they contact TMS.

I would like to add, my V60 was a very considered purchase, we knew what we wanted before visiting the dealer. I am delighted with the car it has exceeded my expectations (which were high having previously owned a couple of Volvo's). The dealership was immaculate on each visit. Our salesperson (Graham Richens), made us both feel very welcome, and unusually for a salesperson, was a very good and attentive listener. He very quickly realised we were only interested in a V60, which made a pleasant change. He was able to fully answer all our questions on the models features/functions and options, and was only too accommodating with our multiple test drives. We did not require any information on leasing/finance or insurance). When we collected the car it was immaculate, both inside and out. If it had no registration plates it could easily have passed as a brand new car. The tow bar had been fitted prior to collection, and during the handover even the fitting and removing of this was covered. The handover was very thorough, and we have been invited by Graham to contact him/TMS or call in to the dealership with any questions that arise. Unfortunately as we collected our car at the weekend the service department was closed so I could not be introduced to them personally, but I have received emails from them introducing themselves. I will certainly be taking the car there for a service.

W.P - Derby

The attention to details when it comes to explaining all the key points. Since I was a kid my dream car was a Volvo, now I have one and I feel epic. – TMS Volvo Coventry

W.H – Rugby, Warwickshire

Salesman came in on day off to meet my diary commitments. – TMS Volvo Coventry

J.V – Sale

Very easy to deal with no hassle – TMS Volvo Coventry

A.P – Sheffield

Handover was particularly good – TMS Volvo Coventry

H.W – Kenilworth, Warwickshire

How good the salesman was brilliant – TMS Volvo Coventry

A.B – Coventry

The sales service and explanation of each section of the sale and the car was very good. – TMS Volvo Coventry

S.L – Dursley, Gloucestershire

Salesman, Steve was very helpful and made the whole process enjoyable. – TMS Volvo Coventry

J.W – Stoke Golding, Nuneaton

From the very first telephone conversation to the latest correspondence, I was treated as a very valued customer. Jamie Millage was happy to hold the vehicle for me for a longer than usual period despite other, more local, interest. The car was immaculately presented even at the test drive having just been valeted before my arrival. – TMS Volvo Coventry

J.W – Tadworth, Surrey

I have dealt up confidence and trust in the service provided by TMS. All of the staff I have dealt have been consistent in positive traits and a genuine desire to help. This is my third new vehicle from them in four years and I travel over a hundred miles from South Wales to Coventry which should tell you how highly I rate them. They are the best dealership I have dealt with in nearly forty years of motoring- the vehicles supplied are always immaculately presented. I would thoroughly recommend the dealership. It is also great to see that Volvo are becoming market leaders again with the right product hitting the market at the right time. Please keep it up I really love the cars I have. – TMS Volvo Coventry

L.B – Radyr, Cardiff

Friendly and helpful personnel – TMS Volvo Coventry

S.T – Lilbourne, Rugby

Sales team being available to chat even during sat evening. Knowledgeable and helpful team – TMS Volvo Coventry

H.W – Shurdington, Cheltenham, Gloucestershire

Excellent face to face communications with Jamie Millage without being intrusive or pushy. Attentive and prompt email responses to questions. Prompt Technical and knowledgeable help to overcome difficulties with getting on line with Sensus – TMS Volvo Coventry

M.G – Northwood, Middlesex

Salesman Steve Early. Fantastic from first contact to final sale and pick up. – TMS Volvo Coventry

M.S – Lerwick, Shetland, Shetland Islands

Fast response to calls, plain English explanations, willingness to negotiate – TMS Volvo Coventry

M.B – Walton On Thames, Surrey

Outstanding service from TMS VOLVO from start to finish. Especially their sales person Mr Steve Early. – TMS Volvo Coventry

S.N – Walsall

The communications between Chris Parkes was excellent. Fast turn around and great level of product knowledge. Keen to understand my requirements and answer any questions. I understand that TMS are in the process of updating their current Coventry showroom. I found the current one very comfortable, well presented with excellent facilities such as coffee/tea/display etc. so I am keen to see what improvements can be made with their new showroom. Highly recommend Chris Parkes. Enjoyed the experience and will be in contact the next time I am seeking a new vehicle – TMS Volvo Coventry

S.W – Kirkcaldy, Fife

Salesman (Chris) was very helpful and very kind when we received the car. Also we have been explained quite well how to use new vehicle which was my first Volvo Car. – TMS Volvo Coventry

H.K – East Barnet, Hertfordshire

Great service – TMS Volvo Coventry

M.W – Southam, Warwickshire

Excellent service from all members of staff especially Jamie who sold us the car we have bought from TMS Coventry for the last 20 plus years and the this service has always been outstanding – TMS Volvo Coventry

F.T – Kimcote, Lutterworth, Leicestershire

Everything was good - there is nothing to improve. All information were clear and understandable. – TMS Volvo Coventry

M.S – Coventry

Excellent all round service and staff, very friendly and very efficient. TMS are an outstanding dealership with some outstanding people, Suki Kandola on Service reception being one of them. Volvo should be pleased and proud that they represent their interests in the area. We visited another dealership far closer to our home and were despondent with the lack of service and total lack of interest in what was a guaranteed sale. When we enquired regarding the New V90 Cross Country, we nearly had to apologise for interrupting their social banter. When we were finalising our sale at TMS a friend who is local to us was also picking up a new car, we both travel about 40 miles specifically to deal with TMS. – TMS Volvo Coventry

A.M – Broadway, Worcestershire

Start to finish contact and advice from Arran Chinn was great. Kept me in the loop all the way.

D.F - Wolverhampton

The complete customer experience as a new Volvo owner at TMS is an example to others. In particular our sales consultant Steve Hargreaves is to be commended. For Steve nothing is too much trouble in person or on the telephone. When he says he will do something it will be done, not always my experience of other dealers/brands.

P.G - Broughton Astley, Leicestershire

Proactive friendly service from start to finish. Very knowledgeable and enthusiastic people. Chris Parkes and John were extremely knowledgeable, enthusiastic and friendly. I had a great customer experience from start to finish and would definitely recommend them to friends and family. – TMS Volvo Coventry

S.M – Stratford-Upon-Avon, Warwickshire

Steve, the actual seller is a really nice guy and could not do enough for me – TMS Volvo Coventry

R.G – Birmingham

Un-pressured but effective sales process. Dean found the car I required efficiently. Gave assistance when required even the awkward questions. – TMS Volvo Coventry

I.B – Harborough Magna, Rugby

Chris was very helpful, patient and knowledgeable during my visit to showroom in Coventry. I would have no hesitation in recommending the Coventry store or Chris to anyone looking to purchase a Volvo. Also, I absolutely love my XC60 its extremely comfortable, great to drive and I appreciate the renowned safety record of Volvo. – TMS Volvo Coventry

P.W – Walsall

Steve Early, honesty, service. Really impressed. – TMS Volvo Coventry

M.B – Princethorpe, Rugby

The whole experience was particularly good. – TMS Volvo Coventry

N.D – Leamington Spa, Warwickshire

Friendly, knowledgeable – TMS Volvo Coventry

K.M – Brandon, Coventry

Very pleasant staff - Not too pushy. The salesman, Arran Chinn was very informative, polite and a pleasure to deal with.

C.H - Sutton Coldfield, West Midlands

Our salesman was a very well informed, pleasant and friendly individual who made the whole buying experience a lot of fun.

I.G - Market Harborough

Friendly, good advice, listened to what I wanted. – TMS Volvo Coventry

K.B – Kenilworth

Dean was personable, showed integrity going through the sales process and honest when answering my questions. Dean and the team were friendly, professional and made me feel comfortable and at ease. The flowers were a wonderful touch and I will be recommending them – TMS Volvo Coventry

L.L – Long Lawford, Rugby

The sales person. Explained everything to us about the car and the finance options available. – TMS Volvo Coventry

E.T – Nuneaton

Excellent service and after sales from Dean Explaining the many aspects of the car – TMS Volvo Coventry

I.S – Coventry

Pleasant & friendly. Straightforward with no pushiness. Telephone always answered promptly. All our requests were dealt with without hesitation. The bouquet flowers on delivery was a pleasant surprise. – TMS Volvo Coventry

G.T – Sutton Coldfield

It's the first time I've brought a car from TMS Volvo, their front line staff are outstanding especially Dean Bedder the Sale Consultant. Dean made my wife's day when he gave her a bouquet of flowers when we collected the car, and the handover was done by John Charlton. He was very knowledgeable about the product and it functions. Please pass on my thanks to them all, the car is Fantastic. – TMS Volvo Coventry

W.E – Whitnash, Leamington Spa

Very friendly atmosphere. – TMS Volvo Coventry

S.B – Balsall Common, Coventry

Very professional and always came back with answers to questions.

C.B - Dudley, West Midlands

Very friendly attitudes and helpfulness.

W.R - Henley-in-Arden, West Midlands

All those we met in the TMS Hinckley Dealership were very efficient, helpful and professional, particularly Steve Hargreaves and Graham Richens. They made the purchase of my Volvo so hassle free. I am quite a discerning customer who came very close to purchasing an Infinity Q30, and had their service been anywhere close to that provided by Steve and Graham, I would have almost certainly completed a deal with them. Also, my wife really appreciated the lovely flowers presented to her.

S.P - Southampton, Hampshire

Nothing was too much trouble, very helpful.

K.P - Atherstone, Warwickshire

TMS were more than helpful by staying open late on weekday night, as the only time I could view and test drive the vehicle was after work. Although it was a late appointment, Steve Early (salesman) put me under no pressure to either hurry or make a deal. Throughout he was very polite, patient and extremely helpful. I experienced a rude amount of pressure from another local dealer when purchasing our second car recently, so Steve's demeanour was a welcome breath of fresh air. If anything, the lack of pressure made me feel more comfortable about doing a deal. Upon delivery of the vehicle, I was given an unhurried explanation of all the vehicle's instruments. I was pretty much taken through every single control in detail which was very helpful as the vehicle is quite highly specified. Since driving away, every point of contact with TMS has been positive. I have received two courtesy calls, and when I visited the site to pick up an additional accessory I'd ordered, all the staff I met with were helpful. I've been impressed with TMS at each point of contact. I appreciate the level of care and attention that I have been given. It's been the best vehicle purchasing experience I've had to date, and I would be more than happy to deal with TMS again when I am ready to change car. – TMS Volvo Coventry

J.R – Leamington Spa, Warwickshire

Excellent customer service, staff were informative and personable. The whole experience was designed around the customer and we were therefore left feeling valued. – TMS Volvo Coventry

J.S – Quorn, Loughborough

Customer Service and attention to detail. A very good experience all round.

O - Nuneaton

Wonderful service and attention to detail. The sales person Graham Richins is a credit to the company. We were about to purchase another Volvo at a different dealership but on passing his dealership we were very impressed with his courtesy and knowledge and were left in no doubt that he would find the best car to suit our needs. We were not disappointed.

M.B - Tamworth

Lovely professional showroom. No pressure selling, lovely staff who make you feel special and welcome.

R.M - Hinckley

Pleasant staff and efficient process Good test drive experience and everything on time as arranged.

R.D - Leamington Spa

The customer service was constantly outstanding from the receptionist to the sales team. Also I was particularly impressed with having the technologist take us out so we could really understand the amazing technology in the car. – TMS Volvo Coventry

R.M – Coventry

Nothing special just I needed a different car & they helped me get it. Overall outstanding – TMS Volvo Coventry

T.T – Polesworth, Tamworth

Knowledgeable and friendly staff. Very helpful and were answer all questions asked in a detailed and concise manner – TMS Volvo Coventry

R.B – Bedworth

Have been a loyal Landrover customer for years. I now question why! Delighted with the car and dealer service. – TMS Volvo Coventry

B.P – Shutford, Banbury

Salesperson service. Very good customer service all round. Great handover session. – TMS Volvo Coventry

P.M – Coventry

The fact that they found me a space to work in when waiting on the finance to clear and were very hospitable - tea and cake :-) – TMS Volvo Coventry

G.B-P - Northampton

The honesty and understanding of the salesman. Nothing was too much trouble and his explanation of the cars features was clear and concise. – TMS Volvo Coventry

R.S – Brinklow, Rugby

Very clear, experts, knowledgeable sales team ensured that the purchase was a very pleasant experience. Service was all I expected and met my needs – TMS Volvo Coventry

I.S – Ryton On Dunsmore, Coventry

Customer service and knowledge of product. All products available and explained from car to extras – TMS Volvo Hinckley

N.Q – Wigston, Leicester

The salesman (Dean Bedder) was fantastic during the sale and also with aftersale care. He is a credit to the team. – TMS Volvo Coventry

O.D – Tonbridge, Kent

Jamie, who I dealt with, was very knowledgeable and the whole experience was a good one. – TMS Volvo Coventry

N.K – Rugby

TMS surpassed my expectations, providing me with great service, great pricing for my new car. Iain Hamilton was, as always, very courteous and attentive to my needs and made the decision process very easy. I had the wonderful issue of deciding between a new XC60 and XC90. Iain was very helpful, providing me the opportunity to test drive both cars back to back, then take out the XC90 again to help me make my decision. On the day of collection, the team were very helpful, with a full explanation of all the new tech and functions in the car. A couple of days later Iain called to follow up and also offer a deal with GAP insurance. This is my third car purchased from TMS (and Iain) - this is a testament to the impeccable service and going the extra mile to assist with the purchase of the car. Thanks TMS! And to add, the new car is simply wonderful. – TMS Volvo Coventry

S.L – Brackley, Northamptonshire

I just wanted to say a huge thank for the time you spent with us, handing over the keys of our new Volvo, and giving us a guided tour of all the bells and whistles of this incredible piece of motoring technology this morning. We're thrilled to bits with our new car, and pleased as punch to now be part of the Volvo family at TMS. Your Customer Service is second to none. - TMS Volvo

C.F - Kirby Muxloe, Leicester

All of the sales staff and receptionists made us very welcome, which resulted in a very friendly atmosphere. After looking around the showroom at various models, Chris Parkes - Sales Consultant, interdicted himself, after providing coffee and cake, and set down to discuss our requirements which were dealt with in the most professional manner. In addition to the previous statement, I would re-state, that Chris Parkes is most professional and accommodating. Also, John (who explained the technical side of the vehicle on the test drive and on the day of delivery), is very patient and explained the workings of the vehicle in a manner which was easy to understand. I would also add that Wendy - receptionist, who provided numerous cups of coffee and cakes, made our visit very pleasurable. Finally, I can only describe TMS Volvo Coventry: as ABSOLUTE AND TOTAL QUALITY!! – TMS Volvo Coventry

M.C – Rugby

Steve Early was very helpful and made the process of organising the finance very easy. He explained everything clearly and honestly. Can’t commend TMS more, they were helpful and informative from first point of contact to collection. Being so far from the dealer meant that all the initial details had to be done over the phone, this was no issue and I was very happy about that. Steve was outstanding and would recommend him to anybody – TMS Volvo Coventry

R.B – Perth, Perthshire

Very high level of customer service from Jamie Millage. Car as described and follow up call. Good handover. – TMS Volvo Coventry

R.L – Maidenhead

Excellent communication and always listened to what I wanted and needed. – TMS Volvo Coventry

J.H – Coventry

Simple negotiation and good handover – TMS Volvo Coventry

G.C – Kirton Lindsey, Gainsborough

Welcomed and made to feel at home from the off. I’d like to thank salesman Dean Bedder for his attention and support. – TMS Volvo Coventry

R-A.L – Leamington Spa

Dean Bedder went through everything with us but wasn't at all pushy – TMS Volvo Coventry

P.C – Cosby, Leicester

Easy to deal with - excellent salesman Chris Parkes efficient and courteous. First class - keep up the good work – TMS Volvo Coventry

T.P – Rugely, Staffs

Able to talk through all options and not rushed into making a decision. Good sound advice given by sales rep. – TMS Volvo Coventry

S.I - Coventry

The salesperson, Arran, was personable without being over familiar, fair and thorough.We were so impressed with the service we received from Arran that we decided to use TMS Volvo for servicing our new V60 Cross Country despite it not being our local Volvo dealership. - TMS Volvo Hinckley

S.R - Chippenham

Clear concise communication, great product knowledge, and timely feedback. Took time out to understand my requirements. I only visited the dealership to collect the car so I needed to have confidence and trust in the sales manager Arran. He was fantastic! And the dealership layout looks amazing! - TMS Volvo Hinckley

G.D - Scholes, Leeds

Based on my experience and the Selekt car I chose, my father has already been to look at one for himself. Best advertising you can have is personal recommendation and excellent customer service. - TMS Volvo Hinckley

S.U - Barlestone, Nuneaton

Friendly service and totally trustworthy. Excellent. Made buying a Volvo Selekt car easy. - TMS Volvo Hinckley

J.P - Elmesthorpe, Leicester

Welcomed and made to feel at home from the off. I’d like to thank salesman Dean Bedder for his attention and support. – TMS Volvo Coventry

RA.L – Leamington Spa

Dean went through everything with us, but wasn't at all pushy – TMS Volvo Coventry

P.C – Cosby, Leicester

Very helpful – TMS Volvo Coventry

C.Y – Wrexham, Clwyd

We would like to thank everyone at TMS for the care and attention during our purchase of our new car which we collected today. A special thanks to Arran and Lee for the professional but friendly way they conducted the purchase we felt as though our custom was valued,it is a shame we live so far from you because we would have no hesitation in returning the vehicle to you for servicing. If and when we need another car TMS would be our first choice.

My wife was also very pleased with the flowers a very nice unexpected surprise. I wish you all the best for the future.


Customer service was particularly good – TMS Volvo Coventry

G.M – Stoney Stanton, Leicester

Friendly and personal welcome. The showroom is clean and tidy – TMS Volvo Coventry

M.C – Napton, Southam

Fantastic customer service, very quick responses! – TMS Volvo Coventry

R.M – Shirley, Solihull

I never felt pressured into the purchase. The staff were helpful throughout the whole sale process. – TMS Volvo Coventry

S.G – Flitton, Bedford

The whole customer experience - no hard sell and allowed us to make our decision without pressure. Absolute pleasure – TMS Volvo Coventry

W.S – Inkberrow, Worcester

Excellent service. Friendly and well informed staff. All requests adhered to. Timescale better than expected. No problems. Excellent care and coffee in showroom. Sales Consultant fully conversant with all aspects of sale and paperwork. Full explanation of car on day of collection. Very many thanks to all at TMS. Buying a new car was such an easy experience. – TMS Volvo Coventry

C.R.W – Rugby

Exceptional service. I can not express my thoughts enough on how professional the running of TMS Volvo is and the lengths Mr Iain Hamilton wants to find the car we wanted. – TMS Volvo Coventry

C.P – Rugby

Dean was very helpful, attentive and patient. – TMS Volvo Coventry

G.H - Nuneaton

It was clean, the staff very friendly and professional. The staff were very knowledgeable. – TMS Volvo Coventry

A.M – Rugby

Good communication, straightforward approach, no nonsense waffle and a great product – TMS Volvo Coventry

J.B – Coalville

Salesman was very well informed about the car and the product he was selling. Answered all the questions and advised with extra insurance. – TMS Volvo Coventry

A.K – Coventry

Friendly approach everything explained clearly no hard sell – TMS Volvo Coventry

I.H – Kenilworth

I was introduced to a fantastic product from a very knowledgeable sales person – TMS Volvo Coventry

M.R – Shirley, Solihull

They worked hard to find the car I wanted at a price I was happy to pay – TMS Volvo Coventry

P.T – Coventry

From the moment you walk through the doors you are acknowledged, welcomed, greeted with a smile from staff and offered a hot drink should you have to wait to see someone.

If Volvo give salesman of the year award for professionalism, impressive product knowledge, understanding customer needs, helpful,courteous and friendly then I would like to nominate Mr Dean Bedder. He was given quite a task to find a car for us, and not a white one, with our required specifications. Not only did he find one with our requirements but one that had so much more and well within our budget, all in the space of a day. I know he works as part of a excellent team but for us he is, in the words of Tina Turner - Simply the best.


To the team at TMS Volvo, Coventry:

I am writing to Thank You All and especially Dean for your professionalism and hospitality. I came to your showroom a few years ago to casually enquire about the XC90. From that early stage, through to hand-over, you've exceeded my expectations. I have a sales background and understand how difficult it is to maintain your high levels of customer service, consistently. I applaud you professionally too.

I would have no hesitation in recommending you to my family and friends.


Excellent customer service from start to finish. Only criticism, which I give every year - take American express! Even if only for purchases below £1000 – TMS Volvo Coventry

A.R – Binley, Coventry

Good service. Welcoming staff. I drove two cars back to back for a comparison. All my questions were answered satisfactorily. Steve the salesman was a great guy to deal with. – TMS Volvo Coventry

C.R – Hinckley

Very helpful staff, who ensured the purchase experience was as smooth as possible, particularly as the dealership is well over two hours drive from our home. - TMS Volvo Hinckley

T.B. - Driffield, York

Friendly professional accommodating – TMS Volvo Coventry

J.R - Bedworth

Professional and courteous service from my initial enquiry to driving away in my V40. Excellent clean and tidy showroom with attentitive but not too pushy staff. Very good experience and would recommend to others - TMS Volvo Hinckley

N.W. - Prescott, Merseyside

Excellent customer service throughout the purchase process. Extremely helpful staff. Comfortable showroom with more than adequate parking. - TMS Volvo Hinckley

R.B. - Leicester

Arran Chin gave clear, courteous communication about the car at my initial inquiry and throughout. He demonstrated an ability and willingness to progress the purchase within the short time frame I required. The car was presented beautifully. Arran then took time to make sure I was happy with all aspects of my purchase including going through as many of the special functions of the car as I wished, offering telephone back up should I need more information as well as taking me to the local Petrol Station to provide complementary fuel. The basket of flowers strapped in the back was a delightful touch! - TMS Volvo Hinckley

A.E. - Gerrards Cross

From the courteous greeting by the receptionist when I first visited TMS Volvo Hinckley to the professional and friendly customer care from Josh, I have nothing but praise for the way my Volvo purchase was handled. Although Josh is relatively new to Volvo he has already built up a good range of product knowledge and he made the whole process a pleasure (he also makes a great cup of tea !). When we collected the car the flowers were a nice surprise and Josh spent as much time as I wanted in order to go through the car's controls/features. As you may have guessed, I am one happy customer ... thanks, Josh.

W.G. - Leicester

Dean is a very helpful and genuine salesman. A friend of our small family and a man we trust. These guys should be up for dealer of the year or something similar. Extremely helpful and not just there to flog cars. Decent professionals selling decent product to decent people. Trust has always played a significant part in our dealings with car dealerships. My wife and I are both sales-people so, we actually like being sold to, however we can also smell bul-sh-t a mile off. TMS Coventry is the top of the pile,( not using the same context by the way. We recommend them to anyone who is looking to buy Volvo in the Midlands. Ray & Elaine Neal Continuing to be happy Volvo customers. – TMS Volvo Coventry

R & E, N – Northampton

I had just completed the purchase of the vehicle, and the pre-delivery inspection, checks and additional requested work (installation of rear park assist function) were all carried out to a very high standard. – TMS Volvo Coventry

M.R - Warwick

Easiest and friendliest service ever. Made buying my car a pleasure – TMS Volvo Coventry

A.M - Walsall

Chris was very helpful. – TMS Volvo Coventry

E.B – Nuneaton

Swift and efficient demonstration and negotiation – TMS Volvo Coventry

A.K – Blackdown – Leamington Spa

There was no pressure from Chris the Salesman. Nothing was too much trouble. The car was beautifully presented and I was given a thorough tutorial prior to leaving. If every experience with Volvo is as good as this was, then I am looking forward to a long and happy relationship with the brand – TMS Volvo Coventry

A.M - Walsall

Sales person Steve was very helpful and accommodating.

D.P – Stoke Golding

On the occasions that we have visited over the past month we have been greeted with a smile and treated wonderfully well. We have been offered coffee, had all our questions answered and felt that nothing was too much trouble. My husband bought a car first and on a visit to the garage to sort out a small detail after I asked about an estate car, which I subsequently bought. I made the decision to buy not because of a heavy sales technique but by a really professional and enjoyable sales interaction

A.B – Leicester

The salesman was very helpful – TMS Volvo Coventry

K.J – Coventry

Service from Dean Bedder was particularly good – TMS Volvo Coventry

J.A – Kenilworth

No 'hard sell', a genuine interest in my preferences and honest discussion of options. – TMS Volvo Coventry

N.G – Coventry

The attention to detail that TMS went to in making sure everything was completed etc. was spot on and it made the new car buying experience for me being my first really good. I love the fact I got given near enough half a tank of fuel for free and a free bottle of white wine too. Dean was outstanding with everything and just made it an enjoyable experience. – TMS Volvo Coventry

L.B – Syston, Leicestershire

I bought the car the sales man had a lot of knowledge about the vehicle – TMS Volvo Coventry

K.F – Coventry

Very helpful and polite dealership. the day I collected the car it was waiting outside polished and ready to go, the salesman. Arran was very helpful and showed me how everything worked on the car I was given a bouquet of flowers which was a lovely touch. I was made to feel at ease and not rushed he made me a lovely cup of tea too. I am extremely happy with the car and would recommend this dealership. Most of all I would recommend a Volvo to anyone.

A.P – TMS Volvo Hinckley

Everything from the Salesman to driving it home - very efficient service was given to us during our many visits to the showroom

P.C – TMS Volvo Hinckley

The staff... fantastic. So friendly and polite. TMS is a credit to the Volvo brand. Every time I have dealings the staff could not be more helpful nor more pleasant. – TMS Volvo Coventry

C.E – Coventry

Not too pushy, test drive took in a good variety of roads – TMS Volvo Coventry

J.H – Barkisland, Halifax

All the staff were very friendly, courteous and helpful. There were no "hard sell" techniques which can be evident at other dealers. Nothing was too much trouble! – TMS Volvo Coventry

G.W – Kenilworth, Warwickshire

Very good deal, outstanding service from Volvo team. I would advise any friend or family person to deal with Volvo – TMS Volvo Coventry

S.H – London

The pleasant way the staff went about their business. they were very welcoming and they didn't put you under any pressure. I have spoken to staff at TMS since about a small issue and they have been most helpful – TMS Volvo Coventry

M.H - Wolverhampton

Very easy to deal with – TMS Volvo Coventry

A.K – Alcester, Warwickshire

Very efficient and straightforward – TMS Volvo Coventry

G.M – Ryton On Dunsmore, Coventry

Everything, from the sale to the handover. Oliver was particularly great. – TMS Volvo Coventry

S.H – Queniboroughn, Derbyshire

Courtesy, professionalism and full explanation of work performed. – TMS Volvo Coventry

D.I – Long Itchington

Everything, friendly, knowledgeable staff who take the time to know and remember their customers, even though I do not often go to the garage (I have a Volvo - so only ever goes in for its regular service) I am always remembered and made to feel like a valued customer!! – TMS Volvo Coventry

T.M – Wolston, Coventry

Staff attitude and professionalism – TMS Volvo Coventry

J.M – Pinvin, Pershore, Worcestershire

Collection and delivery - Oliver was especially thoughtful and even parked it exactly as it had been before collection. Good attention to detail. – TMS Volvo Coventry

L.B – Rugby

Enthusiastic but not pushy salesman, very professional attitude whilst putting up with my terrible jokes. Introduction to the service team and willing to spend plenty of time showing the car to great advantage without being overwhelmed by its attributes (and some gadgets!). Very satisfying and successful opportunity to inspect the car, meet the people, and purchase a car which will hopefully be with us for quite a while! - TMS Hinckley

J.F – Wellesbourne

Attention to detail. Politeness. Very knowledgeable - Graham Richens, our personal salesman, knew absolutely everything about every feature of the car - TMS Hinckley

B.J - Nuneaton

Very helpful, friendly staff who were extremely knowledgeable and answered all queries well. – TMS Hinckley

J.N – Solihull

The Personal service that my wife and I received during the purchase process, we have been looking for a particular Volvo for over 12 months and when this dealer identified the model they contacted me and although this is not the nearest Volvo dealer to us we will be using them in the future for all our needs. It is apparent that they do put the customer first and are as they say a family business. A special mention for Steve Hargreaves who identified the vehicle and made sure we bought the products that suited our needs. We were introduced tom the service team and now look forward to dealing with them. Although I know if I need to speak with Steve he is glad to help. Great Car and a fist class dealership.

M.B - Blaby

The friendliness and patience of the staff, their willingness to explain things and not do a "hard sell".

D.H - Alderton

The consultation with the product specialist and learning about the car features, especially Volvo On Call was particularly good – TMS Volvo Coventry

Z.R – Newport, Monmouthshire

Thoroughly professional and courteous. Jamie was marvelous as was John and it made the whole experience a seamless smooth operation with just about the right level of information/detail. – TMS Volvo Coventry

C.R – Coalville

A very friendly efficient and professional service with excellent knowledge of the Volvo range generally and the V40 in particular. – TMS Volvo Coventry

C.B – Oundle, Cambridgeshire

Very friendly and helpful staff. An excellent showroom. Excellent experience, would definitely visit this dealer again and will recommend to friends and family. – TMS Volvo Coventry

T.L – Great Paxton, St Neots

Jamie at TMS Coventry was polite, helpful and knowledgeable. All of the staff were welcoming and the hand over efficient. – TMS Volvo Coventry

D.L-S – Lichfield

Very attentive with good product knowledge. Understood all aspects of the product. Very friendly staff. Whole buying experience took around 2 Audi garage used previously buying process took over 8 hours. Was never left loitering everyone happy to help. Will definitely use dealership for servicing and next purchase. – TMS Volvo Coventry

G.V,D,S – Kenilworth

The sales person who dealt with me, Chris Parkes, had the right balance of attentiveness without being too pushy. Any queries I had with Chris were dealt with promptly and efficiently. I have been extremely pleased with the service I received at this dealership and with the sales person Chris Parkes whom I dealt with. My only criticism would be I have had to bring my ( less than one year old) car back in for the clutch to be replaced as it was 'squeaking'. However I would say that when I raised my concern with the noise of the clutch the matter was dealt with promptly and efficiently. – TMS Volvo Coventry

N.P - Coventry

Very polite – TMS Volvo Coventry

A.S – Southam, Warwickshire

the staff are always helpful and very accommodating – TMS Volvo Coventry

K.J – Coventry

As always everyone is very helpful, friendly and knowledgeable. I have always been pleased with the service and advice I get especially so since my husband passed away 3 years ago. While I am able to afford a Volvo I wouldn't go anywhere else. – TMS Volvo Coventry

R.T – Nuneaton

Attention to detail, a seamless service and confidence all will be done really well – TMS Volvo Coventry

M.K – Kenilworth

The whole experience was just great – TMS Volvo Coventry

L.B - Coventry

Competent staff, outstanding customer service Staff were friendly and dealt with all my needs – TMS Volvo Coventry

M.T – Warwick

My family are now enjoying our Volvo V40 which we collected Saturday 25th March. We found the sales staff to be approachable and knowledgeable about Volvo products. The car we had has many options and driver support packages, I was most impressed that if not 100% certain of the answer to a question we did not get blinded with technobabble, instead Jamie came back to us with a the answer to our questions. We received nothing but a first class attentive service from TMS - I would recommend this dealer to my friends and family should they be looking for a Volvo car. I would like to thank everyone at TMS for making our purchase, easy, pleasurable and stress free. – TMS Volvo Coventry

D.L-S – Lichfield

Continually kept up to date about delivery. Explanation about all facilities / options when I went to collect. Then patience re-showing me some again the day later when I returned! – TMS Volvo Coventry

A.M – Warwick

Customer service friendly salesman – TMS Volvo Coventry

S.M – Binley, Coventry

Communication, accommodation and flexibility over the whole negotiation for the new car and of the previous Volvo, also bought from TMS. This dealer is some 200 or so miles from where I live, but am happy to use them for a second new Volvo, especially since my local dealer is nowhere near them in terms of customer sales service or communication. TMS despite not being the service garage for the first car, continued to keep in contact over the last three years and were only too happy to assist when I made enquiries about the new car. First class team. – TMS Volvo Coventry

P.F – Wivenhoe, Colchester

Sales service was efficient and very helpful. – TMS Volvo Coventry

L.J – Binley, Coventry

Fetched and delivered back to our door... – TMS Volvo Coventry

A.R - Nuneaton

TMS consistently exceed my ever increasing expectations. They wanted my business and were a pleasure to deal with. I've used them for servicing my cars for the last 7 or so years but not purchased a car from them. They had one in which ticked most of my boxes at close to the right price, a quick and relaxed discussion later and a deal was done. The first time I've dealt with Aaron and a very good start.

As mentioned previously, this is the first time I have purchased a car from TMS. It was a very easy process with absolutely no pressure on me. I'd been to a few other garages (one Volvo, one not) in the prior days and had the full on 'hard sell' there. Thank goodness TMS are not like this. At the risk of repeating myself, it was a pleasure doing business with them. I'm very happy with my new car and the way TMS treat their customers. Aaran (and all the TMS staff I've ever met) clearly understand customer service and this must show in positive customer satisfaction surveys and happy repeat customers such as myself. Keep up the good work!

J.V – TMS Hinckley

The salesman I dealt with, Chris, wasn't too pushy with the purchase of my car and gave me all the advice I needed, he was very friendly and easy to talk to. He made me feel extremely welcome and I won't hesitate to phone him if I need advice from Volvo in the future. – TMS Volvo Coventry

K.D – Coventry


C.J – Coventry

Friendliness Efficient – TMS Volvo Coventry

C.T – Leamington Spa

Prompt efficient succinct no waiting around everything was ready when I arrived to sign up and drive away – TMS Volvo Coventry

G.A – Ratcliffe On The Wreake, Leicester

Friendly, helpful and relax, the dealer is clean, atmosphere feel good and clean – TMS Volvo Coventry

P.B – Coventry

Even though we walked in off the street, Jamie Millage really took the time to go over everything thoroughly, yet in a prompt manner. – TMS Volvo Coventry

M.B – Moreton In Marsh, Gloucestershire

All questions which I had prepared were fully answered. I have always found the staff particularly helpful. – TMS Volvo Coventry

I.R – Styvechal, Coventry

Straight forward and honest, Very straight forward and hassle free experience – TMS Volvo Coventry

T.P -Stretton On Dunsmore, Rugby

Friendly and helpful, responding to our needs and requirements – TMS Volvo Coventry

K.S – Dunchurch, Rugby

How Jamie was by explaining and making me feel welcome – TMS Volvo Coventry

M.B – Coventry

Being made to feel welcome, from start to finish I was very satisfied. Excellent sales man very informative – TMS Volvo Coventry

C.C – Binley, Coventry

Very efficient – TMS Volvo Coventry

M.G – Rugby

Customer Service was particularly good – TMS Volvo Coventry

A.J – Birmingham

Helpful and friendly staff. The staff was helpful and offered sensible advice, without sales pressure, unlike some other organizations. – TMS Volvo Coventry

D.T - Rugby

Quality of service and attitude of the sales person were particularly good – TMS Volvo Coventry

D.W – Stockbridge, Hampshire

What Jamie said, he did, it was so different from my Ford experience – TMS Volvo Coventry

J.U – Coventry

Great customer service as usual, nothing is too much trouble and they always make you feel welcome. – TMS Volvo Coventry

S.M - Warwick

Attention to detail and the fact that I was made to feel that I was a valued customer – TMS Volvo Coventry

S.W – Kenilworth

The whole process was handled very smoothly and efforts were made to accommodate my specific needs. – TMS Volvo Coventry

M.C – Rugby

My enquiry was dealt with promptly Dean very professional but friendly. – TMS Volvo Coventry

S.N – Solihull

Afternoon. Just wanted to drop you an email to say how pleased my partner and I were with the service and care we received from Chris over our car purchase. The whole process from initially viewing the car to hand over has been faultless. Chris has kept us well informed throughout and replied to emails efficiently (even on his day off). We would certainly have no hesitation in recommending the dealership, and indeed Chris. Very much a 5 star service. I am very much enjoying my new car also! - TMS Volvo Coventry

V.S – Solihull

Efficient collection and delivery. Good communication. Very happy with friendly professional service – TMS Volvo Coventry

N.E – Sherbourne, Warwick

Excellent customer service by Steve early who could not do enough to help us. He was a pleasure to deal with – TMS Volvo Coventry

B.W – Nuneaton

Made welcome, offered tea/coffee, informed of how long the job would be and advised on further work required soon. Ray who checked me in was polite and informative. A pleasure to do business with. – TMS Volvo Coventry

A.D – Selly Park, Birmingham

Exceptional help & friendliness from all at TMS Coventry. There was never any attempt to push a sale beyond my budget whilst achieving a very competitive quotation. – TMS Volvo Coventry

M.T - Coventry

The staff were all very good. – TMS Volvo Coventry

A.B – Coventry

The staff were very welcoming and couldn't do enough for me – TMS Volvo Coventry

D.C – Coventry

Thank you so much for excellent customer service, and your very helpful assistance during buying our fourth car with you, Special thank you to Graham Richens, we would recommend TMS Volvo Hinckley without any hesitation anytime.

TMS Volvo Hinckley


Thanks for a wonderful handover. Over next car will be the new XC60, I look forward to this ASAP... Please contact me as soon as details become available. Best regards.

TMS Volvo Hinckley


I was offered a coffee on arrival and a driver was appointed to take me into the town and drop me off whilst my car was being serviced. A phone call in the afternoon confirmed that the job was complete and that their driver would collect me within the next 20 minutes which they did. My car had being valeted inside and out which was also a bonus. Due to the consistent 5 star excellent customer service with TMS Volvo (Coventry) I would be reluctant to use any other dealer to MOT or service my car as this dealer in my experience has always treated me much as a valued customer. They always deliver as promised when work needs to be carried out however big or small it is therefore there is no reason to find an alternative dealer at this present time. My focus for 2017 is once again for TMS Coventry to continue to with the same service schedule as previous years and wish to offer my sincere thanks for the continued 5 star service over the past few years. – TMS Volvo Coventry

T.T – Tamworth

Mark the salesman was fantastic and Lee in the aftersales was a fountain of knowledge and a pleasure to talk too, great customer service like I have never experienced before. TMS is a wonderful company and really went that extra mile to look after me, I can’t praise them enough, Mark in sales was fantastic and Lee in the aftersales took the time to answer all the many questions I had and explained them to me in a fantastic way so I could understand properly, thanks again for a world class service and my deepest thanks to TMS Coventry. – TMS Volvo Coventry

E.P – Coventry

Very knowledgeable and helpful salesman ,smooth and seamless process once model and spec finalised , great deal available on purchase with caravan club or motorcycle (Narpo) discount options. Having looked at a number of other competitive manufacturers and models the Volvo discount/ deals available and the quality of service from the dealership made the final decision to take the xc60 a simple one !

C.M.J - Nuneaton

The sales team were extremely courteous and gave detailed explanations to all our queries – TMS Volvo Coventry

J.R – Daventry

Understood my needs and good service – TMS Volvo Coventry


Went out of their way to deliver my car before Christmas despite delay – TMS Volvo Coventry

J.Z – Redditch

Friendly and efficient. Great communication. Staff are easy to get hold of for queries. Phone is answered immediately. – TMS Volvo Coventry

M.S – Kenilworth

Service staff are amazing. I travel from Northampton to service my car with TMS because of the amazing staff and service you provide and have done for the last 9 years. – TMS Volvo Coventry

J.B – Scaldwell, Northampton

Steve Early dealt with from start to finish ( Feb to Sept when we finally made our minds up )Never once was we pressurised or had annoying phone call. Steve let us make our own minds up. Steve even came in on his days off to look after us. Excellent service so far. Thank you. We have purchased a new car every 3 years for the past 12 years, and this is the 1st time no pressure was put on us to make our minds up or to buy. Really pleased so far. I hope our experience is the same over the coming years. – TMS Volvo Coventry

S.J – Coventry

Steve Early dealt with from start to finish ( Feb to Sept when we finally made our minds up )Never once was we pressurised or had annoying phone call. Steve let us make our own minds up. Steve even came in on his days off to look after us. Excellent service so far. Thank you. We have purchased a new car every 3 years for the past 12 years, and this is the 1st time no pressure was put on us to make our minds up or to buy. Really pleased so far. I hope our experience is the same over the coming years. – TMS Volvo Coventry

S.J – Coventry

Jamie the salesman was very knowledgeable about the brand and helpful, all staff including the mechanics were very courteous and professional – TMS Volvo Coventry

G.L - Towcester

No pressure from the sales person, good atmosphere in the showroom. This was the second Volvo dealership we visited, we didn't like our nearest one. – TMS Volvo Coventry

K.B – Long Marston, Stratford Upon Avon

very good customer service Efficient and gave good explanation of car details and operational factors – TMS Volvo Coventry

R.C – Oldbury

The staff were very helpful, knowledgeable and approachable. The business premises were immaculate, very modern and smart. Overall a fantastic impression I would recommend TMS Coventry without any hesitation any time and they should be very proud of their work ethic, staff and premises. They gave me every confidence in knowing I've chosen the best car available for my and my family's needs. – TMS Volvo Coventry

D.K – Melton Mowbray

Care to respond to my concerns about a problem and the expert way the problem was resolved – TMS Volvo Coventry

G.S – Warwick

everything was as high a standard I have come to expect having been a customer for several years – TMS Volvo Coventry

D.A – West Bridgeford, Nottingham

The dealership kept us informed of delver dates, were professional and helpful in explaining the features of the car – TMS Volvo Coventry

E.J – Allesley, Coventry

Very helpful sales staff Steve Early in particular – TMS Volvo Coventry

A.S – Kineton, Warwick

Customer service and attention to detail were way above what I expected and I expected a lot after the service I received when I bought the car from them! – TMS Volvo Coventry

B.V – Coventry

have always trusted TMS to do my MOT and service. I am not aware of anything that could be done to improve my experience. My car was returned thoroughly cleaned (as usual). – TMS Volvo Coventry

O.B – Coventry

Courtesy of the people, ease of booking, collection and delivery service, cleanliness of car on return, plus of course the work was all done as agreed. – TMS Volvo Coventry

H.T – Coventry

I'd just like to thank you once again for the excellent level of service I received from you personally and the TMS team. Given this was a relatively inexpensive second hand Volvo you went out of your way to make this a pleasurable experience, and my wife was particularly pleased with the flowers. Once again thanks. I won't hesitate to recommend your dealership – TMS Volvo Hinckley


Good communication, let me know what was going on rather than me having to chase. Courteous, listened to what we wanted, answered our questions knowledgeably, made us feel welcome and that our custom was important. – TMS Volvo Coventry

A.J-W – Codsall, Wolverhampton

Courteous and prompt service always – TMS Volvo Coventry

G.S – Coventry

Quick delivery of the car – TMS Volvo Coventry

R.H – Derby

Jamie the salesman was very knowledgeable about the brand and helpful, all staff including the mechanics were very courteous and professional – TMS Volvo Coventry

G.L – Towcester, Northants

Everything excellent – TMS Volvo Coventry

I.H – Littlethorpe, Leicester

The staff was friendly and helped me in every way that I needed, the dealership was easy to get too – TMS Volvo Coventry

H.B – Birmingham

The friendliness of all staff was outstanding We were welcomed at reception and offered coffee straight away – TMS Volvo Coventry

S.B – Birlingham, Pershore

This was my first experience of TMS Volvo. The overall impression was very favorable but I do not feel that I have enough experience of them yet to rate them outstanding. – TMS Volvo Coventry

M.D – Narborough, Leicester

100% satisfied – TMS Volvo Coventry

R.I – Coventry

Everything went as scheduled and a courtesy car meant that my day was not disrupted too much by the visit to the dealership. – TMS Volvo Coventry

S.M – Priors Marston, Southam

TMS always say what they do, and do what they say. – TMS Volvo Coventry

B.B – Blackdown, Leamington Spa

Simple, efficient The paperwork was easy to go through, some of the processes automated from last time speeding up the process – TMS Volvo Coventry

K.M – Attleborough, Norfolk

The Salesman's manner & willingness to help. Mark Collinson is customer-focussed & a nice person to work with. He was always patient & friendly & I wouldn't hesitate to recommend him or ask for him in future. – TMS Volvo Coventry

E.S - Hitchin

The initial greeting from the salesman, test drive and the speed and efficiency of the whole experience were all particularly good. – TMS Volvo Coventry

S.P – Wolvey, Hinckley

The car was picked up on time and came back amazingly clean . – TMS Volvo Coventry

P.U – Banbury

Customer service was excellent. Brought car in for first year service. I was given a courtesy car while mine was being serviced and my own car thoroughly checked over and cleaned. The staff at TMS Coventry are polite efficient and very friendly and nothing is too much trouble. They have very good knowledge of the Volvo range....and not just the sales people which I feel is a great recommendation for a brilliant car. – TMS Volvo Coventry

K.S – Coventry

Just like to say that Saturday was a brilliant day with the purchase of the vw Touareg from you. If all dealers were like TMS, the private sale market would be non existent...

Thank you very much for a beautiful car, and a faultless exchange.

P & J.B

Kay and I would like to place on record how impressed we were with, and how grateful we were for, the outstanding customer service we received from TMS Volvo and from you personally in connection with our recent purchase of our Volvo XC60.

As we had travelled some distance to TMS Volvo in order to purchase this particular vehicle from you, we particularly appreciated the effort you and the TMS Volvo team went to in attending to the blemishes on the interior trim and upholstery etc. 'on the day', so that a return trip was not needed.

Frankly, this level of service is exceptional and should be an example to others!

D & K.B

Polite and efficient service – TMS Volvo Coventry

B.T – London

The whole purchase and deal was done over the phone so I only had to visit once to collect the car – TMS Volvo Coventry

D.H – Burton On Trent

Customer service, & communication was particularly good – TMS Volvo Coventry

H.P – Rugby

Friendly and warm staff with all options available covered. Dean the sales rep from London Rd. Fab! would recommend Volvo! – TMS Volvo Coventry

N.P – Rugby

Happy with Work required Could not ask for anything more. Staff gave advice when asked – TMS Volvo Coventry

J.K – Rugby

The TMS team are always friendly, warm engaging and prepared for your arrival...Whether this is down to clever diary management software or simply excellent individual interpersonal skills. I have at one time or another had cause to use the services of all of the major motor manufacturers, their dealers and workshops across the UK and internationally. Without doubt the consistency of great service, consideration of my needs as a client and the speed of response to any requests for help regarding my vehicles at TMS Coventry far exceeds that of any other service provider with whom I have had dealings. A great team...Thank you so far! – TMS Volvo Coventry

P.N – Rugby

Mark was a really easy person to get on with and very good at explaining how the car worked. I went to multiple Volvo dealerships (amongst other car manufacturers) whilst looking for my next car and Mark was by far the best person and salesman I met. I was torn between an Alfa Romeo Giulietta and the Volvo V40 I have chosen to go with, a significant part of the reason I chose the Volvo was that I preferred dealing with Mark. – TMS Volvo Coventry

J.B – Boston, Lincolnshire

The way everything was explained in detail and so I could understand was particularly good – TMS Volvo Coventry

N.T – Coventry

The complete activity from booking in to collecting a valeted vehicle at the end of the service mot. Pleasure to deal with this dealership. – TMS Volvo Coventry

P.E – Coventry

The collection service. Communication from service department via telephone to discuss requirements. Car returned in immaculate condition. – TMS Volvo Coventry

E.B – Hampton Lucy, Warwick

everything done very professionally helpful and good sales staff – TMS Volvo Coventry

C.G – Barwell

very helpful and the car was cleaned – TMS Volvo Coventry

R.S – Hereford

To Steve and team, thank you for 100% commitment and effort supporting me in my new car. Keep up the good work. – TMS Volvo Coventry

C.C & Family - Coventry

We were made to feel very welcome and Dean and Ian went that extra mile to meet our needs with arranging our new car. The whole process was made easy by Dean, we will certainly be visiting again when it's time to change our car. We will also pass on to friends etc how well we were treated and also how good Volvo's are. – TMS Volvo Coventry

R.M – Coventry

Smooth transaction with great staff – TMS Volvo Coventry

M.F - Birmingham

Good communication - regular phone calls with updates, promptly supplied information, friendly, helpful staff. – TMS Volvo Coventry

S.W – Shipston On Stour

Customer service from start to end. Mr Dean was a very good customer service officer he explained to us everything clearly and made us to buy the Volvo car. – TMS Volvo Coventry

N.R – Coventry

Car collected from home and delivered back sooner than expected. – TMS Volvo Coventry

A.T – Binley

Very efficient handling the service arrangement – TMS Volvo Coventry

N.J - Rugby

Excellent communication, felt well looked after. Was kept up to date on progress of car order by telephone and email – TMS Volvo Coventry

C.N - Coventry

The ambience and friendliness of the staff was excellent. Nothing is too much trouble, always helpful. The car was serviced on the day expected without any problems. Also the car was cleaned and vacuumed to an excellent standard. Always a pleasure to visit this showroom. – TMS Volvo Coventry

R.M – Binley

Friendly welcome and helpful presentation of ideal car for my needs – TMS Volvo Coventry

G.B – Coventry

Great experience with purchasing my six month old V40 with the help of Dean Bedder. TMS definitely had the best selection and number of V40's. My visit to test drive was well organised and the deal, including my part exchange, was completed in two hours. Thankfully the temporary Volvo insurance was available and easy to organise on the day. Would not hesitate to recommend TMS Coventry and hopefully will return again at some point in the future. It's my first Volvo and don't think it will be the last, great quality product, the seats are extremely comfortable, until you try them you really don't know what you are missing! Many thanks again to Dean for making the experience a memorable one.

N.R - TMS Coventry

Friendly helpful staff, with good part exchange value. Salesmen outstand

R.E – Meriden, Coventry

Personal and door to door service as I don't live close to the dealership. – TMS Volvo Coventry

R.G – Melton Mowbray

Nice and easy transaction – TMS Volvo Coventry

R.S – Alfreton

The car was collected and returned the same day the service are very good – TMS Volvo Coventry

D.C – Rugby

Welcoming, arranging time/date that was convenient for me, understanding when I had to change it. Clear notification when the car was ready for collection and a thorough explanation of the car's condition. – TMS Volvo Coventry

P.B-S – Market Harborough

I enjoyed the coffee and the chat that I had with mark when buying my new car – TMS Volvo Coventry

A.H – Binley

Friendly sales team, always being valued as a customer, always responded promptly to queries. Having bought a new Volvo previously from TMS, I already had confidence in their professionalism and high standards, and so did not hesitate to go back to them for my new XC60. – TMS Volvo Coventry

P.C – Rugby

Good service, no excessive up sell, very straight forward - everything went very smoothly – TMS Volvo Coventry

J.M – Sheffield

Mark Collinson has been particularly helpful, both during initial sale and in after sales. – TMS Volvo Coventry

O.J – Groby, Leicester

The Service through the purchase process was particularly good – TMS Volvo Coventry

G.S – Countesthorpe

Easy to book in, very pleasant and efficient staff. I had the use of a nearly new courtesy car for the day while my car was being serviced. – TMS Volvo Coventry

W.S – Kenilworth

Service, courtesy car, car wash etc Always polite and pleasant – TMS Volvo Coventry

R.D – Rugby

Keep up the good service – TMS Volvo Coventry

K.J – Leamington Spa

The staff were great friendly and helpful – TMS Volvo Coventry

J.M – Coventry

The service was exceptional – TMS Volvo Coventry

S.S - Cheltenham

Friendly staff, explained everything in a clear manner, provided a brand new loan car – TMS Volvo Coventry

H.M – Rugby

The sales representative Mark Collinson was easy going and approachable, knowledgeable and in no way pushy in his sales process. The staff were considerate and pleasant. All round an enjoyable purchase experience – TMS Volvo Coventry

D.B – Nuneaton

Excellent in-depth knowledge of the vehicle and the specification. Also, a friendly manner. – TMS Volvo Coventry

N.S-K – Warwick

Very attentive sales assistant Steve Early – TMS Volvo Coventry

A.H – Bedworth

My car was collected, serviced, washed & vacuumed and returned with an MOT – TMS Volvo Coventry

D.E – Monks Kirby

Everything was done as arranged, and I was able to collect the car at the time requested. The Customer Service experience was brilliant with a friendly, competent and courteous attitude from Suki. I was grateful that the car was washed before collection. – TMS Volvo Coventry

K.B – Coventry

comfortable with sales person approach and personality – TMS Volvo Coventry

L.W – Doncaster

The staff were very helpful and polite on the telephone. The work was carried out very efficiently, My car was delivered back to my home looking immaculate. Very satisfied customer. – TMS Volvo Coventry

S.M – Coventry

Nothing, everything to the usual high standard of customer service – TMS Volvo Coventry

D.S – Cawston

Salesman was particularly good – TMS Volvo Coventry

B.W – Stourbridge

Very friendly staff. I was also informed of work that needed to be done and the cost. – TMS Volvo Coventry

R.W – Coventry

Customer care was particularly good – TMS Volvo Coventry

C.B - Coventry

Good range of XC60s on show, nice showroom surroundings, Steve Early was very attentive and devoted time to us. – TMS Volvo Coventry

A.P – Stratford Upon Avon

everything was well explained and organized efficiently Booking in quick and efficient, service carried out with information from TMS, car returned in first class condition. – TMS Volvo Coventry

S.R - Kenilworth

Courtesy car, friendly & helpful staff. Sorted some extra small glitches i.e. replacing a fuse & connecting up my phone after it failed to recognize its pairing. – TMS Volvo Coventry

P.V – Coventry

Friendly and knowledgeable staff – TMS Volvo Coventry

A.C - Malvern

Salesman was very knowledgeable about the car plus no hard sell. – TMS Volvo Coventry

R.S – Kenilworth

Very friendly and knowledgeable. – TMS Volvo Coventry

P.S – Coventry

Fast & polite service, clean car, good all round. very happy – TMS Volvo Coventry

P.W – Long Itchington

Friendly, helpful staff and a very smooth running experience The customer service of Suki on the service dept desk is exceptional – TMS Volvo Coventry

D.B – Rugby

Nothing could of been improved. The car was collected and delivered back to me in the same day. – TMS Volvo Coventry

P.D – Coventry

Car collected on time. Advised of return and delivered (valeted) on time with minor problem rectified. On every occasion on which I have contacted TMS, I have been treated with courtesy, had problems answered or rectified with the minimum of delay. Needless to say I am a Volvo supporter having previously started with a 140, then a 360, 440 and V40, all without a break. Says something about reliability and quality. – TMS Volvo Coventry

R.B – Rugby

Outstanding customer service. The Volvo C30 was serviced and MOT'd quickly and efficiently. – TMS Volvo Coventry

G.P - Rugby

Staff could not have been any more friendly or helpful. Made us feel like valued customers. – TMS Volvo Coventry

L.D – Rugby

The professionalism of all the staff I met At reception, service admin, telephone follow-up were particularly good – TMS Volvo Coventry

A.B – Warwick

The booking availability was much faster than I imagined and the car was picked up and dropped off at my home. The car was returned much cleaner and tidier than it went in :-) – TMS Volvo Coventry

R.T – Baginton

Excellent service and attention to detail. – TMS Volvo Coventry

I.L – Coventry

As on previous occasions I received a first class Service & repair to the front near side bumper. – TMS Volvo Coventry

N.C – Kenilworth

Everything went well. No issues. Staff excellent – TMS Volvo Coventry

S.L - Coventry

Everything was in place the loan car was ready the service & MOT were completed on time & the car returned cleaned inside & out. – TMS Volvo Coventry

D.S - Bedworth

Deal offered I wasn't expecting. Ended up with the model I wanted at a higher spec and lower price. – TMS Volvo Coventry

P.C – Banbury

Excellent service from the pick up to the car's return. – TMS Volvo Coventry

D.M - Kenilworth

Customer service was particularly good – TMS Volvo Coventry

M.T – Warwick

Courteous staff. I was contacted quickly about any issues with my car and when the car was ready to pick up – TMS Volvo Coventry

L.C - Coventry

Always a pleasure to go to TMS Coventry even when having expensive repairs/replacement parts on previous car. Staff always come across being interested in us, they are helpful every time. – TMS Volvo Coventry

M.S - Daventry

My experience at TMS Volvo Hinckley has been outstanding. This all thanks to Mr Arran Chinn, such a great sales consultant. All went very nice and I am very content with my 200bph V40 R design, it flies!! So worth it to come all the way from High Wycombe to buy this lovely car at TMS Volvo Hinckley. I want to thank Arran Chinn and all other members of TMS Volvo Hinckley for their professional and outstanding service, Regards.


We just wanted to say how pleased both my wife and myself are, so far, with the service we have received from your company regarding the purchase of our new car. Many thanks to Jamie Millage for his professional and excellent manner from the first 'phone call through to final purchase. Needless to say we are very satisfied with our car and will be looking to come to you in the future for our servicing and MOT needs.

T & Z.P

I just wanted to let you know how pleased I was with the service received from Dean Bedder when I bought a car from you yesterday. His customer care and attention to detail was exceptional and made, what is for me, the arduous task of buying a car a much more enjoyable task. The coffee and flowers were appreciated too!


I deal with people who know me, notably Service Receptionist Suki who has been there for many years. That continuity gives me a confidence in this dealership which is expressed in the fact that I have dealt with it for nearly 40 years. I have never felt such confidence in the local dealers for my wife's car. During the day I was consulted about an extra item of work and later I was told that my car was ready for collection. I did not want a loan car but I was given a lift into the city center and a cup of coffee while waiting for the driver. My car was returned to me not only serviced but cleaned outside and inside. – TMS Volvo Coventry

D.H – Allesley, Coventry

Keep up the good work – TMS Volvo Coventry

D.C – Southam

All singing from same hymn sheet – TMS Volvo Coventry

J.G – Kenilworth

Collection and delivery of car, able to pay over the phone. Car washed before returned. – TMS Volvo Coventry

A.L – Warwick

Answered all questions and have detailed answers – TMS Volvo Coventry

O.C – Exeter

I wanted to write to show my appreciation for the service we received from Dave Webb when we visited your dealership yesterday.

My 80 year old father in law, Sid had been badly let down by another car dealer when he tried to buy a used Honda Jazz.

We called your dealership and spoke with Dave and at very short notice we agreed to visit him to view a car you had available.

Dave was very honest, helpful and patient with Sid which was in sharp contrast to a previous independent dealer we had agreed a sale with, who tried to sell Sid a car with a part worn replacement tyre after it had failed an MOT pre-delivery.

After speaking with Dave, we agreed to purchase the car and I feel very confident that the car will provide Sid with trouble free motoring for the remaining years of his driving.

I explained to Dave that Sid was without a car and asked if he could have it ready as quickly as possible. He agreed to have the car inspected and prepared ready for collection on Thursday afternoon.

I wanted to write as I find many people are quick to complain when things go wrong but rarely recognised good service.

I think Dave is a credit to your organisation and I would ask you to pass on our thanks for the help and kindness he has shown.

Kind Regards


Very knowledgeable, experienced and customer focused staff excellent and very personable. We have been with Volvo for approximately 30 years and have and will remain with them largely because of the absolute confidence and trust in the staff – TMS Volvo Coventry

P.S – Kilsby, Rugby

Car was collected on time and returned in good condition. Everything was carried out satisfactorily – TMS Volvo Coventry

C.G – Kenilworth

Very good customer service – TMS Volvo Coventry

C.L – Coventry

Very helpful and welcoming. Lots of support thought the purchase process and kept me informed as I waited for delivery. My second V40. Love it love it love it! and so impressed with customer service! – TMS Volvo Coventry

J.M – Warwick

Informative but not pushy when selling the car and then stayed open late to exchange my car as I was delayed on the M1. Great service. Confirms why I bought Volvo : great cars, great sales & service – TMS Volvo Coventry

D.L – Langley Park, Durham

Did what they said at the time they said – TMS Volvo Coventry

J.E – Leamington Spa

The Dealership is outstanding take my car in pick a car up job done on time lost to me – TMS Volvo Coventry

D.M – Coventry

Collected & returned my car with no additional cost. – TMS Volvo Coventry

R.W – Stockton, Southam

Excellent service. Car was picked up on time, despite a last minute change of pickup address from myself. – TMS Volvo Coventry

C.M – Whitnash, Leamington Spa

Love the car! Just what we were looking for. Arran was incredibly helpful, a very nice approachable young man. The flowers we received were a lovely touch too. - TMS Volvo Hinckley

L.J - Rugby

we were kept informed through every stage of the purchase. Everyone has been very helpful. - TMS Volvo Hinckley

A.L - Ashby-De-La-Zouch

Their proactive approach to sourcing us the car with the specification we were looking for. Very friendly, relaxed atmosphere with a small children's play area. - TMS Volvo Hinckley

J.P - Brackley

There was never any forced selling by the sales consultant, Grahame Cross, who was very courteous and approachable. The other staff that we met were also very friendly. The negotiations were quite amicable and all were happy with the resultant outcome. - TMS Volvo Hinckley

P.S - Leicester

Courteous, efficient and interest in the customer. Car also presented well following service. Also always willing to go the extra mile for the customer. Oliver Hallows always outstanding and never disappoints. Much appreciated. – TMS Volvo Coventry

N.M - Solihull

The staff on the Service Reception desk are always very welcoming and helpful. On this particular occasion, I was given great help, in a very patient and careful way, with how to set up the connection between the Entertainment System on my V40 and my iPad Mini from which I wanted to be able to play music, a great success for which I was extremely grateful. The car was, as always, beautiful washed and cleaned. – TMS Volvo Coventry

E,A-F - Northampton

The car was picked up without disturbing me in the morning and returned with service & MOT completed well before I was due to leave the office at the end of the day. In the car was a simple but comprehensive record of the work carried out and a hanger apologizing if the seat had not been returned to exactly my preferred driving position. The car had also been valeted very well. – TMS Volvo Coventry

D.B - Coventry

The sales person was particularly good – TMS Volvo Coventry

B.M – Shirley, Solihull

My salesman Dean Bedder was so good and knew everything about the cars and the finance process. Nothing was too much trouble, having dealt with lots of salesmen over the years in different dealerships Dean and TMS Volvo Coventry was the best experience I have ever had when buying a car. Everybody at TMS are a wonderful group of people so I will definitely stick with them for years to come. Well done – TMS Volvo Coventry

A.B – Coventry

Excellent service as always. Very professional and personable. The team always make me feel like my custom is important to them. – TMS Volvo Coventry

R.P – Leamington Spa

This is a very friendly but professional Volvo dealer. They are always very kind, finding me somewhere to work whilst waiting for my service and providing regular refreshments. No reason to fault any of the work covered and always kept up to date on progress – TMS Volvo Coventry

D.W – Stone

Very friendly, knowledgeable staff – TMS Volvo Coventry

R.P – Leamington Spa

The car was collected from my house and returned, washed as stated. The service offered was good value for money. – TMS Volvo Coventry

B.K – Binley, Coventry

Friendly and welcoming atmosphere within the dealership and staff (Mark Collinson) – TMS Volvo Coventry

D.J – Shirley, Solihull

Dean was very honest and really helped me – TMS Volvo Coventry

A.M - Coventry

Everything efficient and hassle free. – TMS Volvo Coventry

G.M – Ryton On Dunsmore

Efficient and personal service – TMS Volvo Coventry

B.M – Leamington Spa

I can honestly say everything. From the test drive to the pick up everything was great. I must say that the salesman I dealt with, Mark Collinson, was truly fantastic. He is a credit to not only the dealership, but the Volvo brand. Take every stereotype you have about a car salesman (pushy, arrogant etc) and throw them out of the window as far as he's concerned. He was a true professional with enough of the personal touch to make you feel completely at ease. I would have no hesitation recommending Mark and TMS. I am extremely happy with the service and I just hope he gets to see this feedback. He deserves high praise indeed. – TMS Volvo Coventry

C.E - Coventry

Very easy to find the car I wanted and the deal I could afford. Felt like a valued customer. I love my new Volvo XC60 and so pleased with the service from TMS Coventry. Steve Early made me feel welcomed and went way beyond his role to help me. – TMS Volvo Coventry

P.B – Harborough Magna, Rugby

Very helpful and knowledgeable sales assistant – TMS Volvo Coventry

W.K – Wollaton, Nottingham

Courtesy and willingness to help was particularly good – TMS Volvo Coventry

A.M – Coventry

Felt valued, know me, trust them. Great crew, prices and service. Almost like going to a friend. – TMS Volvo Coventry

S.B – Swadlincote

I appreciated the attention to detail shown throughout my experience. On top of that, the staff are always friendly and very helpful. – TMS Volvo Coventry

J.W – Manchester

Straightforward, precise and enjoyable with staff genuine and helpful. – TMS Volvo Coventry

T.B – Kenilworth

Good communication from my contact. Collection was delayed by myself but no problem to the dealership. Warmly welcomed. – TMS Volvo Coventry

B.P – Washington

Everyone who works here seems to be proud to be part of Volvo cars and the customer service is nothing short of brilliant. From the lady on reception to the sales guys everything seemed a pleasure to make sure I left a happy Volvo customer, and indeed I did. I also visited the Volvo dealerships in Warwick and Shirley and I have to say that if it was left to them I would not be driving a Volvo car now. In both of these places, I wondered around looking at their cars for 15-20 minutes and not one person could be bothered to say hello or ask if I needed any assistance. I left both dealerships having not spoken to one single person. Volvo needs to do some serious training at both of these dealerships. TMS Coventry on the other hand is in total contrast and a fine example how retail and customer service should be done. Well done to absolute everyone at TMS. So, will I buy another Volvo car? Yes. Will I buy it from TMS? You bet I will. – TMS Volvo Coventry

K.W - Rugby

The arrangements were easy to make and the service reception staff were, as usual, friendly and helpful. The gentleman who collected my car arrived early as requested and the car was returned to me when I'd asked for it. The driver was himself very friendly and took time to explain to me the work that had been carried out. – TMS Volvo Coventry

M.W - Daventry

My car was collected and delivered to my home which was the most convenient for me. It was fully valeted also. excellent service performed on an excellent car. I would never hesitate to use this garage again. Excellent service. I am planning on visiting again shortly to look at the latest range of Volvos. I just love my Volvo and can't wait to have another one – TMS Volvo Coventry

L.H – Rugby

Helpful agreement of date and collection of car from home. Always exceptionally helpful – TMS Volvo Coventry

P.W – Warwick

The whole experience I was treated as if I had just purchased a new car rather than having brought in a 2,000 model. Just very satisfied – TMS Volvo Coventry

P.A – Coventry

Efficient service and good communication – TMS Volvo Coventry

D.H - Kenilworth

The sales assistant Dean Bedder was outstanding in his attention to my requirements and then keeping me updated on progress. Nothing was too much trouble for him. – TMS Volvo Coventry

R.L – Leamington Spa

Welcoming and friendly with a flexible approach. We were able to take a test car out for over an hour to get a feel for the car. – TMS Volvo Coventry

M.C – Coventry

As always Suki and Lee were helpful in every aspect from arranging service , collection and return of car and sorting out payment. The car was returned having had a superb clean including tyres as promised by Gary on collection – TMS Volvo Coventry

S,A.W – Rugby

Easy and pleasant to book and staff are always polite. The reason I keep to a Volvo is the level of service I receive at the Coventry branch. It is 'almost' a pleasure paying! the staff are superb, special mention to Suki, who asked when I ring if I wanted a car, drop off etc. She knows me and the dealership are very lucky to have committed staff. I was rang lunchtime as told when I dropped it off to advise me about about my tyres. I asked for them to be changed but didn't feel under pressure to do so. Car was ready at collection and washed.....I have enjoyed dealing with the dealership since I bought a Volvo – TMS Volvo Coventry

M.E – Binley, Coventry

The Staff, service, ease of sale. Much better than other Volvo dealerships I tried. Dean Bedder gave outstanding service and even work after closing time to allow me to test drive the car – TMS Volvo Coventry

C.P – Rugby

Salesman Nick Carter was brilliant, nothing was too much trouble and he kept me fully up to date with progress – TMS Business Sales

S.A – Chatteris

Graham & Andy, Thank you so much for the lovely flowers, we were so surprised! Both of you are good gentlemen with a good sense of humour. We are confident your brilliant customer service will bring prosperity and success to your company. Thank you again. - TMS Volvo Hinckley

C.B - Nuneaton

The friendliness and knowledge of the salesman and how the dealership catered for our needs. – TMS Volvo Coventry

P.R - Coventry

I used TMS to buy my Volvos since 2003 and have had 4 so far, a S60, C70, C30 and my present V40. I have always found them professional and welcoming and will continue to use them for my servicing needs even though Volvo main dealer prices are expensive I think on a par with other premium manufacturers such as BMW, Audi, Mercedes. – TMS Volvo Coventry

A.D – Sheldon, Birmingham

The service I received from TMS Coventry, was as always superb. My only complaint is......I can't afford a new XC90! Great service Volvo, great product. – TMS Volvo Coventry

D.B – Corley, Coventry

Efficiency and customer service. The staff are friendly, helpful and informative. – TMS Volvo Coventry

C.J – Coventry

Excellent customer service. – TMS Volvo Coventry

C.S – Bedworth

Efficient straight forward courteous service I dropped off my car at the time of the appointment. It was washed, serviced and had its MOT within three hours. I was provided with a courtesy car and received telephone updates of progress and time of the service completion. Only Coffee was available in the service waiting area, please bring back a hot chocolate option! Many thanks – TMS Volvo Coventry

S.B – Leighton Buzzard

Dean the sales consultant was very helpful throughout the whole experience. We were very happy. – TMS Volvo Coventry

P.B – Church Crookham - Fleet

Love the car! Just what we were looking for. Arran was incredibly helpful, a very nice approachable young man. The flowers we received were a lovely touch too. - TMS Volvo Hinckley

L.J - Warwick

The reason the delivery of the car was delayed was because the new car wasn't ready therefore we just waited a few more days for our part exchange to complete. This dealership is truly outstanding, friendly, nothing is too much trouble, always there to help and will sort out a problem if required. My wife and I have been so impressed this is the second part exchange we have done in the last 3 years. - TMS Volvo Hinckley

A.L - Coalville

Customer service team are always so helpful. TMS Volvo Coventry is a outstanding dealership and the service team are all so helpful

K.K - Coventry

The friendliness of the team, the choice of cars to view, and absolutely the Nespresso machine. This is my second Volvo and I was excited to get it . My Volvo experience led to my husband , a longtime and committed Merc owner, changing himself to a Volvo as well. – TMS Volvo Coventry

M.P – Haddon, Northants

Friendly, happy atmosphere, very helpful staff. Car was cleaned and coffee good. In all my years of buying cars this is by far the best dealership. Thank you, please don't change. – TMS Volvo Coventry

M.T – Warwick

The personnel were so pleasing & helpful from the minute I entered the showroom to the time I left. A special big thank you to Steve Early who dealt with my purchase of my car. – TMS Volvo Coventry

G.K - Coventry

Dean Bedder was an excellent sales representative for the dealer, informative but never pushy. I also felt I had a very good deal for my new car. – TMS Volvo Coventry

E.O – Warwick

Salesman excellent. Not too pushy, but helpful – TMS Volvo Coventry

D.S – Leek Wootton, Warwick

Professional and helpful staff, pleased with service. greeted with a smile and a good morning from receptionist, service manager and the chap who booked me in for my service. Service team kept me up to date at the end of the day with the time my car would be ready. - TMS Volvo Coventry

C.S - Devises

Did what they said, on time and pleasant. – TMS Volvo Coventry

L.A – Shipston On Stour

The helpfulness of the staff Nothing is too much trouble for them. TMS is the best dealership I have ever dealt with! The staff clearly care about customer service and this reflects on their attitude towards the customer. A first class service! – TMS Volvo Coventry

R.C – Coventry

Great service! – TMS Volvo Coventry

M.C – Coventry

Everything from start to finish, Mark Collinson at TMS Volvo Coventry branch was the reason I bought a Volvo he gave me 100% from start to finish

H.R - Coventry

Please can you ensure this is passed onto a member of the management team.

Just a quick bit of feedback regarding repairs to my V40, all A-OK with the car, thanks. However i would just like to comment on Chris who works in your service department.

It is not very often you come across somebody as informative and helpful at a car dealership, all questions have been honestly answered, timescales have been fed back to me over the phone keeping me in the loop and the general experience of your dealership is excellent. I have spent a couple of hours in there being able to work on my laptop in a comfortable environment, with coffees and biscuits being presented to me by the friendly receptionist.

As a company car driver, it is service like this that will be a big factor in choosing another Volvo, as many car dealerships are only interested in private customers.

Many Thanks

M.G. - Hinckley

I just want to say that the service always provided by all the staff on the service desk is exceptionally good. Ray Daulphin was very helpful indeed yesterday and very professional in dealing with my queries. Similarly before Christmas I had exceptional service from Lee Parkin who could not have been more helpful and dealed with a problem I was having on the spot. It's a real pleasure to deal with such enthusiastic, polite, and professional staff who genuinely want to help....such a rare thing these days. Terrific! - TMS Volvo Coventry

K.S - Coventry

Steve Early who dealt with my purchase was very thorough and has a relaxed sales approach, which, in turn, helped me make my decision of buying a Volvo. I would have been put off if the service was pushy - TMS Volvo Coventry

K.T - Coventry

The staff (Dean Bedder) who as always were courteous efficient and well informed. - TMS Volvo Coventry

B.S - Rugby

Good sales and deal followed with an enjoyable drive home - TMS Volvo Coventry

R.H - Sheffield

The staff at TMS Coventry were very helpful and polite. The atmosphere in the showroom was very friendly and welcoming. The staff were very professional in the way they looked and spoke to me and I felt they took their time in explaining things to me about my new car, finance etc. Nothing was rushed and I felt very valued as a customer. I will certainly be buying my cars from TMS in the future and recommending them to people I know. - TMS Volvo Coventry

D.K - Melton Mowbray

Mark the salesman was fantastic from start to finish and the whole process was really a pleasure, there was a guy called Lee in the service department who was also very helpful and made me feel at ease with answering my many after sales questions, TMS is a wonderful family run company and I would recommend them to everyone, they made buying a car a pleasure, stress free and really enjoyable, thanks to everyone at TMS and look forward to dealing with you in the future.

Thanks again to Mark and also Tom for looking after me, TMS have been fantastic and the experience I have had with them far outweighs any other dealership I have dealt with over the years, they really look after people and when people are looked after they keep coming back, keep up the great work and thanks again. - TMS Volvo Coventry

E.P - Coventry

Good care & attention to work through the details, a very thorough handover and demonstration of facilities in the car - TMS Volvo Coventry

L.L - Cleckheaton

Very helpful, arranged to collect car and deliver when finished service back to my work place in the time arranged. Technician who collected and returned car very courteous and knowledgeable. Pleasure to deal with certainly will deal with again. - TMS Volvo Coventry

G.K - Nuneaton

The personal and un hurried approach to introduction of the car was particularly good. - TMS Volvo Coventry

I.C - Ansty - Coventry

Very helpful, arranged to collect car and deliver when finished service back to my work place in the time arranged.

Technician who collected and returned car very courteous and knowledgeable. Pleasure to deal with certainly will deal with again.

G.K - Nuneaton

Staff really go out of there way to make sure you are happy.

T.M - Coventry

Warm welcome. Courtesy car was ready as scheduled. Car was ready before agreed time for collection.

I.S - Rugby

Car collected and dropped off in lovely condition, staff kept me informed by phone all the way through and very polite service.

A.E - Rugby

Everything was as expected and communication was good.

G.T - Weston-Subedge

Thank you for your recent letter which unfortunately I have mislaid but believe you were enquiring about the service I received concerning the purchase of a 2005 Peugeot 607. Yes I was very satisfied with the service and was particularly impressed by the attention I was given by your consultant Mr Mark Collinson who treated me like a customer purchasing a new top of the range Volvo XC90, Excellence indeed of a 2005 trade in. Despite living on the Isle Of Wight I have no hesitation in recommending TMS especially to my contacts in the Midlands - Yours Truly - J.S.

TMS Volvo Coventry

J.S - Ryde -Isle Of Wight

Prompt initial contact, kept in touch while awaiting delivery of car from factory, friendly helpful handover of vehicle, phoned next day to make sure all to my satisfaction - TMS Volvo Coventry

D.O - Glenrothes

I thought that I might get a questionnaire to fill in about how I felt about my new car purchase. As it did not happen, I feel you should know how pleased I was with the outcome.

My son and I visited your showroom on a Saturday after receiving a postcard about a special event, without any thought of actually buying a car. Son works for BP at Pangbourne . I am 73 and very grumpy due to personality , ain and cancer treatment. We were helped by Mark Collinson. By magic that I hardly noticed, Mark fixed us up for a test drive a couple of weeks later, even though no demonstrator had been available. I had to fit this in between ospital visits!

I explained that I could well do without all the normal Sales talk you usually get at a car showroom and amazingly he has so marvellously fitted in with this; with only a few apologies when he felt that he must offer me something or other.

I decided to order a new XC 60 for the 65 plate, but it seemed a long time coming. However I had to explain to Mark that I either had to have the car one particular week or there must be a further delay of 3 weeks due to more hospital treatment for me.

The car was found and Mark got it prepared for delivery in the stated week even though he had to bring the paperwork to my home for signing on the Friday and had to fetch me from there on the Saturday to pay and take delivery in Coventry, as I had no part exchange.

I think Mr Collinson's sale technique was exemplary the very least he was excellent with me. I have worked all my life as a Scientist and man manager but I do not suffer fools. My son would tell you that he did extremely well to cope with an awkward customer like me!

May I also say how very pleased I have been with the work of your service department on my previous XC 70, now passed on to my son. Get management right at the top and it works down to everyone in the firm. You appear to have a happy and efficient ship . WELL DONE.


Do not worry about the rusty volvo. It is 25 years old and still going but was not purchased from you.

TMS Volvo Coventry

T.S - Ladbroke - Southam

To Steve and all at TMS Coventry, We would like to thank you for all your kind help in choosing our new mobility car. The service offered was outstanding, anything we asked about was dealt with promptly and correctly. On delivery of our car again the handover went so smoothly and every thing was explained fully to us. This is our second mobility vehicle from TMS and we know throughout our lease period we will receive excellent and friendly service from all. Thank you once again for your outstanding service. Our new car is fantastic.

B&R.W - Coventry

Dean, Thank you for all your help in buying our Volvo. I have a very happy husband!! I also have lots of battery power!! Again thank you. - TMS Coventry

K&A.S - Coundon Coventry

First the Salesman. The other staff were brilliant even remembered how much sugar in our tea, and remembered our names as soon as we entered the showroom. The car was delivered super quick, and every stage they were in touch to see let us know how the order was proceeding. Absolutely brilliant! Could not fault them. Was NEVER pressurised and nothing was too much trouble. We have purchased many new cars in the past, mainly Volvo's however this is the first time we have used this dealership. We wish we had used them before. Will never go anywhere else. Salesman was great. Staff were great and wow what a great car! We are so pleased with it, and even a bunch of flowers on the day of handover too!

S&C.R - Coundon - Coventry

They are always on time and know who i am and have the car ready when i need all cleaned and shinny. A great garage have looked after me for over 10 years.

C.R - Warwick

Good service & good standard of workmanship. Friendly & informative Staff.

P.V - Coventry

TMS usual high quality and personal service, keeping us informed as to progress and checking up as to what we actually required.

B.L - Leamington Spa

Always helpful and customer focused. Pleased to assist you as a customer.

P.E - Coventry

Customer service -polite, friendly, efficient.

C.T - Rugby

I went back to this dealership as my one more local to me at Tollbar Warwick said I could not have my car done as I was not a customer, having taken my old Volvo there for years. I will now continue with TMS as their service was excellent.

P.U - Banbury

Always helpful and customer focused. Pleased to assist you as a customer.

P.E - Coventry

I just wanted to say a big thank you to the team at TMS Volvo Coventry for the great service provided in the purchase and experience of my car. Earlier this year in May I bought a Ford Mondeo Titanium X Sport. This specific model with certain optional extras is what I had been searching over 6 months for, and to purchase it from yourselves has been excellent. Namely Iain Hamilton, Neal Timson and Suki for all their support with after sales. The car unfortunately had various issues with the engine which required great stamina and persistence from the team to consistently offer to have the vehicle back and supply a courtesy car. This was incredible experience to see the staff committed to resolving the issues, to which they finally did. The car has been flawless for the past few months and I look forward to many years with it.

Outstanding customer experience!

R.A - Sutton Coldfield

Minimum inconvenience and really professional service.

S.F - Milton Keynes

The hugely friendly and efficient staff - the workshop carried out the service on time and without any hitches Suki, Lee and the front desk have always been our main reason for continuing to have both of our Volvos (V70 and C70) serviced and maintained at TMS Toll Bar for over 30 years.

P.S - Rugby

The Staff, all most helpful. Reception and service staff cannot be faulted.

M.S-L - Rugby

Excellent service with collection and return of car. Very pleasant staff on telephone at all times.

E.B - Warwick

Dear Mr Hallows, you kindly wrote to me on 9th June 2015, since when I have been away and very busy! I am pleased with my 'new' Volvo and we are in touch with Gwen Willet regarding the follow-up check later this year. We are delighted with the service we have received - both service and sales and shall have no hesitation in recommending your firm in the future. With kind regards

S.F - Swannington

Customer care with clear concise explanation. From initial contact to book the service and arrange a courtesy car through to collecting car, nothing was too much trouble and I was treated as a valued customer.

P.B - Market Harborough

The dealership staff were friendly, professional and helpful. They responded promptly to questions and correspondence and made me feel welcome. My entire experience, from my initial telephone enquiry, was very positive; hence, this is why I travelled from my home in London to purchase my vehicle in Coventry. I would thoroughly recommend TMS and have already recommended a family member to them. I hope that my future experience is as good as it has been so far. Certainly they are the polar opposite of my nearest dealership. A big THANK YOU TMS from an extremely satisfied customer.

D.M - Seaford

Customer service and customer satisfaction are two details TMS Coventry prioritise and excel at. TMS are a really credit to the Volvo brand. I also had contact with another depot where customer service didn't seem to be a priority to them. Very glad I dealt with TMS Coventry and not this other depot.

R.B - Scarborough

No sales pressure. Friendly service. Steve, the salesman went out of his way to deliver the car on a Sunday to my house. Follow up queries were no problem for Steve, even on a Sunday (that was his day off), he came into the dealership to deal with it. Having bought many cars over the years, this purchase was the " most enjoyable" and easy I have experienced. - TMS Volvo Coventry

D.W - Baginton - Coventry