Exclusive To Volvo Drivers
At the first sign of any windscreen or tyre damage, drop into any TMS Volvo Service Centre to get it assessed
The smallest thing can make the greatest impact. When a set-back happens, it’s what we do next that matters. So whether it’s a chip in your windscreen or a fall in tyre pressure, at TMS Volvo we will be there for you and your Volvo.
Call our team at your local TMS Volvo Service Centre.
TMS Volvo Coventry: 02476 303132 | TMS Volvo Hinckley: 01455 632478 | TMS Volvo Leicester: 0116 2758800
Alternatively, click on the link below to email our teams
When you arrive at one of our service centres, our trained experts will assess the damage to your Volvo and agree the conditions of your repair with you. If for any reason we’re unable to complete your repair immediately, we’ll discuss alternative options with you to help you get back on the road as soon as possible.
The windscreen is one of the most important safety systems in your Volvo, it not only has to ensure an undistorted view of what’s in front of you, but it is also a critical component in the structural strength of the body of the car.
As all the safety systems in a Volvo are designed to interact with each other, you can be assured that at TMS Volvo we only fit Genuine Volvo Windscreens. It is extremely important that the replacement windscreen, any adjustments or repair of these key components, is carried out using Volvo Genuine parts using the correct tools and the right Volvo methods in order to guarantee the function of the safety systems.
Windscreen repairs, for Volvo cars only, will be assessed initially to establish that the damage is repairable as stipulated by Volvo Safety Standards:
You will be advised as soon as possible if the damage can be repaired. In the case where the windscreen is unrepairable, you will be offered the option of chargeable replacement. Where applicable, the option to have the replacement through your insurance company will also be offered.
Once it has been confirmed that the damage can be repaired, the repair will be undertaken by your chosen authorised Volvo Retailer or Volvo Service Centre in the United Kingdom. The repair will be completed using a professional grade windscreen repair resin method.
Tyre repairs, for Volvo cars only, will be assessed initially to establish that the damage is repairable. If the tyre displays any of the following characteristics, a puncture repair will not be attempted.
There are certain recommendations set by the British Standard (BS AU 159) that must be adhered to for a puncture repair to be carried out safely. They define limits to the location, size and number of repairs that can be carried out on a tyre. To meet these recommendations and adhere to the safety guidelines, we will only repair a puncture sustained in the ‘minor repair area’ which is the central ¾ of the tyre. If the tyre has a puncture anywhere outside of this area, we cannot safely repair this section as it is too close to the sidewall. Additionally, if a puncture is over 6mm in diameter, regardless of whether it is in the safe area or not, a repair cannot be carried out as the damage is too big for a safe repair. You will be advised as soon as possible if the puncture can be repaired. In the case where the tyre is unrepairable, you will be offered the option of chargeable replacement.
Whenever possible, retailers will endeavour for the repair work to commence as soon as possible after the initial assessment, while you wait. The time required for the repair will be confirmed and needs to be agreed with prior to the repair being started.
The timeframe to commence and complete work is at the retailer’s discretion. If the work cannot be carried out post the initial assessment, the retailer will discuss alternative options with you.
If you have a complaint about the repair work conducted on your vehicle, you should address the complaint to the authorised Volvo Retailer or Service Centre who conducted the repair. If you have a complaint about any other element, please contact Volvo Cars Customer Services