At TMS, we want your ownership to be a rewarding motoring experience, not only at the point of sale, but through all your engagements with us, therefore we offer a great selection of Aftersales services.
We offer a full range of special services that include:
The TMS Volvo Service Promise
The TMS Volvo Service Promise means transparent, excellent value, stress-free and thorough maintenance for your Volvo.
TMS has made a pledge to their customers; all servicing undertaken by TMS will be carried out in accordance with the TMS Volvo Service Promise. This consists of eight main elements which TMS pledges will happen every time you take your Volvo in for servicing. Firstly, you will receive a dedicated personal contact, who will work with you to ensure that everything about your visit goes to plan.
Your car will receive the correct Volvo service required based on the age and mileage of your car, carried out by specially trained technicians using only genuine Volvo parts.
The TMS Volvo Eight Element Pledge
We’ll introduce you to your very own personal service contact who will answer any questions you may have about your car, and be there to offer advice and support if needed.
You shouldn't need to be without a car when yours is in for service. This is why we make it easy for you by always offering alternative transport solutions. Book via your personal service contact.
We connect your Volvo to our computerized diagnostics system to check that all safety systems function correctly. As part of the health check, we also check the status of the battery. Many of today’s devices (such as iPods, mobile phones, navigation units etc) draw power from the battery – by checking the status we offer you peace of mind.
It’s always nice with a spotlessly clean and newly-washed car, therefore we will wash your Volvo every time you have it in for service at our workshop. With the TMS Volvo Service Promise, your car is not only serviced and checked on the inside, it’s also clean and cared for on the outside.
At Volvo, we’re constantly developing and improving the software for our cars. This means that your Volvo can get a little better at every servicing, since free software updates are always included. Examples of functions or systems that can be optimised include air conditioning, engine and driver information.
Applies to all Volvo models from model year 1999 and onwards, except the Volvo C70 –05, S/V40 –03, XC/V70 –00.
In conjunction with the TMS Volvo Genuine Service, we’ll provide Volvo Assistance for one year at no extra charge. Volvo Assistance means that in case of breakdown, you can get help around the clock. Whether it’s fixing a flat tyre or compensation for accommodation costs while the car is being repaired.
Regularly servicing at your authorised Volvo workshop is the best way to ensure trouble-free motoring. It is the only workshop guaranteed to offer you the unique combination of Volvo Genuine Parts, Volvo-unique methods and the expertise of specially trained Volvo technicians. We “live and breathe” Volvo, and we know the cars like our own pocket.
We will always provide real value for money and transparent pricing. Your car will receive the right service at the right time and the price you pay will be provided to you before work starts. We will also match any like for like written quote for a Volvo Service using the correct oil and Volvo genuine parts from any garage within 5 miles.
The TMS Volvo Service Promise also means that whilst your car is being serviced, you’ll be offered a range of alternative transport options to ensure you’re kept mobile in a method that suits you.
A full systems check and free software upgrade, using Volvo’s diagnostic equipment, is also included in the TMS Volvo Service Promise. This ensures that your Volvo is running the very latest version of any software available for your particular car. Cars are run by computers these days and new software can often make a car run more efficiently, thereby saving you money.
Likewise, with the TMS Volvo Service Promise, you’re also guaranteed your car gets a thorough health check – with special emphasis on the safety systems – to ensure that everything is in working order.
Once it’s known that your car is in tip-top condition, they’ll also make sure it looks great, by giving it a thorough clean. Finally, the TMS Volvo Service Promise includes Volvo Assistance cover – a comprehensive roadside assistance policy worth £119 – for another year, giving you further peace of mind.
The TMS Volvo Service Promise is available at all our Volvo dealerships and ensures nothing but the best in workmanship, customer service and value.