Volvo Personal Service

Volvo Personal Service Technician explaining the work carried out to their customer

Volvo Personal Service has arrived. Now more than ever, servicing at your local Volvo retailer isn’t only about your car, it’s about you. So, you’ll get a Personal Service Technician who’ll be there from the moment you book to the moment your Volvo’s returned.

The Personal Service concept is all about improving your experience, making it simple, time efficient and personal to you - getting the job done better, faster and with less inconvenience and disruption to your day.

You can book an exact time to “check in” and get your own Personal Service Technician to manage your service from beginning to end. That way there is a single, familiar point of contact, and there’s one person taking full responsibility to ensure your ultimate satisfaction.

In the workshop, your Personal Service Technician works with a team of colleagues – with a system of proven routines and quality checks to speed up the process. Typically, the whole service is completed in half the time, which means, if you wish, you can wait while it’s being done to avoid multiple trips to the business.

We will assign two technicians to your car meaning we’ll always aim to complete your service in half the time. Simple, convenient and reassuring – it’s an experience designed around you.

Man relaxing within a Volvo dealership enjoying the hospitality
Lady looking in to the Volvo service area holding a drink

The pleasure comes in the form of a new luxury Scandinavian-style lounge – the Living Room. With fresh coffee and pastries to enjoy, as well as free Wi-Fi, newspapers and magazines, it’s an ideal place to relax or work while your car is being serviced in half the usual time.

And once the work is done, your retailer will update your Volvo’s software, wash and vacuum your car and your Personal Service Technician will meet you to hand back the keys and talk through any work that’s been done.

We can now offer a simpler, more convenient, more enjoyable way to service your car. It is servicing with a more personal touch and it’s called, Volvo Personal Service.

Meet the Volvo Personal Service Team at TMS Volvo Hinckley​

​Dominic Hallows
​Richard Morris
​Lee Evans

Dominic Hallows
Director
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Richard Morris
Service Manager
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Lee Evans
Service Advisor
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Laura Leeson
Service Advisor
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​Dominic Hallows
Dominic Hallows
Director
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​Richard Morris
Richard Morris
Service Manager
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​Lee Evans

Lee Evans
Service Advisor
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Laura Leeson

Laura Leeson
Service Advisor
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Andy Johnson
James Baker
Nick Power
Karl Harrison-Pugh

Andy Johnson
Personal Service Technician
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James Baker
Personal Service Technician
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Nick Power
Personal Service Technician
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Karl Harrison-Pugh
Personal Service Technician
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Andy Johnson

Andy Johnson
Personal Service Technician
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James Baker
James Baker
Personal Service Technician
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Nick Power
Nick Power
Personal Service Technician
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Karl Harrison-Pugh
Karl Harrison-Pugh
Personal Service Technician
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Mark Bingham - TMS Volvo Personal Service Technician
Jack Adcock
Harry Baker
Daniel Long

Mark Bingham
Personal Service Technician
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Jack Adcock
Personal Service Technician
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Harry Baker (Apprentice)
Personal Service Technician

Daniel Long (Apprentice)
Personal Service Technician

Mark Bingham
Mark Bingham
Personal Service Technician
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Jack Adcock

Jack Adcock
Personal Service Technician
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Harry Baker

Harry Baker (Apprentice)
Personal Service Technician

Daniel Long

Daniel Long (Apprentice)
Personal Service Technician

Meet The Volvo Personal Service Team At TMS Volvo Coventry

Lee Parkin
James Giddings
Suki Kandola
Connor Elsley

Lee Parkin
Service Manager
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James Giddings
Workshop Support
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Suki Kandola
Workshop Support
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Connor Elsley
Workshop Support
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Lee Parkin
Lee Parkin
Service Manager
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James Giddings
James Giddings
Workshop Support
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Suki Kandola
Suki Kandola
Workshop Support
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Connor Elsley
Connor Elsley
Workshop Support
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Dave Auckland
Amar Mahmood
Alan Wilkins

Dave Auckland
Workshop Controller
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Amar Mahmood
Personal Service Technician
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Alan Wilkins
Personal Service Technician
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Saeef Faruk
Personal Service Technician

Dave Auckland
Dave Auckland
Workshop Controller
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Amar Mahmood
Amar Mahmood
Personal Service Technician
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Alan Wilkins

Alan Wilkins
Personal Service Technician
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Saeef Faruk
Personal Service Technician

Don Childs
Doug Whelband
Pawel Dabrowski

Derrick Ryder
Personal Service Technician
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Don Childs
Personal Service Technician
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Doug Whelband
Personal Service Technician
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Pawel Dabrowski
Personal Service Technician
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Derrick Ryder
Personal Service Technician
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Don Childs
Don Childs
Personal Service Technician
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Doug Whelband
Doug Whelband
Personal Service Technician
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Pawel Dabrowski
Pawel Dabrowski
Personal Service Technician
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Shaun Evans
Tom Harris

Shaun Evans
Personal Service Technician
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Tom Harris (Apprentice)
Personal Service Technician
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Arjun Thiara (Apprentice)
Personal Service Technician

Ryan Prescott (Apprentice)
Personal Service Technician

Shaun Evans

Shaun Evans
Personal Service Technician
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Tom Harris

Tom Harris (Apprentice)
Personal Service Technician
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Arjun Thiara (Apprentice)
Personal Service Technician

Ryan Prescott (Apprentice)
Personal Service Technician