Transaction and Retention Manager - TMS Kia Hinckley

As a multi-award-winning family-owned and run business, TMS Motor Group continues to grow, and are looking to strengthen our Sales Leadership structure with the appointment of a Transaction and Retention Manager to drive operational excellence, maximising conversion and ensuring a consistent, compliant and high-quality customer journey across the Sales Department. The successful candidate will be based at our Kia Hinckley dealership. If you take pride in great customer service, love building relationships, and enjoy closing a deal, we’d love to meet you.

Working closely with the Sales Manager and Sales Executives, you will lead on transaction control, negotiation, customer retention, and process adherence, enabling the wider team to focus on relationship-building and performance.

What You’ll Do

• Own and enforce the structured TMS sales process across all showroom activity
• Second-face customers and manage all stages of negotiation with professionalism and transparency
• Produce tailored offer sheets presenting finance and purchase options clearly
• Build strong customer relationships through proactive engagement at order, delivery, and post-sale stages
• Review and follow up lost sales daily to identify conversion opportunities and process improvements
• Proactively contact service customers to discuss upgrade and renewal opportunities
• Drive daily prospecting activity using Gateway and portfolio data to generate high-quality appointments
• Manage live enquiries, ensuring timely and effective follow-up to maximise conversion
• Maintain full ITC and F&I compliance, including accurate sales loading, finance documentation, and payouts

What You’ll Bring

• Proven experience in a dealership Sales or Business Manager role
• Strong understanding of automotive sales processes, compliance, and F&I standards
• Confident negotiator with excellent communication and customer-facing skills
• Highly organised, process-driven, and commercially focused
• Able to lead by example, coach others, and support a high-performance culture
• IT literate with experience using CRM and DMS systems

What We Offer

• OTE £50-£62k per annum
• 25 days annual leave + 8 bank holidays (33 days total)
• Contributory pension scheme
• Private medical insurance (after qualifying period)
• Life insurance (after qualifying period)
• Discounted car purchase, servicing, parts, and bodyshop schemes
• Staff new car scheme
• Manufacturer training and development
• £250 staff referral scheme
• Birthday and year-end gifts
• Bike to Work Scheme
• Mental and physical wellbeing support via the BEN charity

Working Hours

5 days on a rota basis covering:

• Monday–Friday: 08:30–18:00
• Saturday: 08:30–17:00
• Sunday:11:00–16:00

(Two rota days off per week)

This is a key leadership role for a commercially driven dealership professional looking to influence performance, customer satisfaction, and long-term retention within a growing automotive group. Apply now and become part of the TMS Motor Group family.

Equal Opportunities Statement

TMS Motor Group is a proud family-owned business and an equal opportunities employer. We are committed to creating a welcoming, inclusive, and supportive workplace where everyone is treated fairly and with respect. We believe that diversity strengthens our team and enhances the service we provide to our customers. Applications are welcomed from all suitably qualified individuals, regardless of age, disability, gender identity or expression, marital status, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law.

Job Type: Full-time

Pay: £30,000.00-£62,000.00 per year

Benefits:

• Company pension
• Employee discount
• On-site parking
• Referral programme

Experience:

• Business Manager: 2 years (preferred)
• Automotive industry: 2 years (preferred)

Work Location: In person