From your initial Kia purchase to every subsequent visit, you start benefiting from a wide range of plusses that make TMS Kia an award-winning team.
Every time you bring your Kia in for a service, you can expect the highest level of expertise and care from our Kia trained technicians. Not only do you get satisfaction from knowing your car is taken care of by Kia experts using only Kia Genuine Parts, but we also offer the extras below.
We Will Always Perform A Health Check Of Your Kia, With Focus On Safety - We connect your Kia to our computerised diagnostics system to check that all safety systems function correctly. As part of the health check, we also check the status of the battery. Many of today’s devices (such as smartphones, navigation units etc) draw power from the battery – by checking the status we offer you peace of mind.
We Will Always Offer You Alternative Transport Solutions - You shouldn’t need to be without a car when yours is in for service. This is why we make it easy for you by always offering alternative transport solutions. Book via your personal service contact.
You Will Always Get A Personal Contact Person Who Is Dedicated To You - With TMS Kia Service Promise you always have your own personal service contact, who is specially trained by Kia and who can answer your questions. Your personal service contact stands by to book an appointment for service for you or to order other work, such as tyre changes or car care.
We Will Always Wash Your Car In Conjunction With Servicing - It’s always nice with a spotlessly clean and newly washed car, and therefore we will wash your Kia for you every time you have it in for service at our workshop. With TMS Kia Service Promise, your car is not only serviced and checked on the inside, it’s also clean and cared for on the outside.
Kia Genuine Service – The Best For Your Kia - Regularly servicing at your authorised Kia workshop is the best way to ensure trouble-free motoring. It is the only workshop guaranteed to offer you the unique combination of Kia Genuine Parts, Kia-unique methods and the expertise of specially trained Kia technicians. We, at TMS "live and breathe" Kia, and we know the cars like our own pocket.
TMS Kia Service Promise
At TMS KIA we will carry out any necessary service and maintenance for your KIA using only Genuine KIA parts and our trained technicians. This could boost the resale value of your car by having a full KIA service history.
Below are our 10 service promises:
Appointments - Your appointment suits your schedule.
Customer greeting - A friendly welcome when entering our service area.
Diagnosis - We listen to what you have to say and take the time to discuss the repair options.
Repair orders - Before starting any service work on your Kia, we’ll review the repair details with you and ask for a signature to make sure you’re happy.
Pricing - Our pricing policy is transparent.
Performing service work - Your service will be performed on time and with accuracy.
Monitoring - We’ll keep you informed regarding repair progress and any changes in timing.
Final inspection - After servicing, the repair is crosschecked and quality controlled to ensure that all work has been completed.
Vehicle collection - When you arrive to pick up your Kia, we’ll explain the repair details and answer any questions you may have.
Follow-up - Don’t be surprised if you receive a call from us a few days after picking up your vehicle. Your feedback contributes to our commitment to continuous service improvement.
What our Kia customers are telling us
The quality of our service is very important to us. Here are a few of our recent testimonials from our customers.
"5 years I been with the Kia family, and I'm still happy with the customer services and there cars, not once I have to complain which is great thing, and I'm planning to stay with Kia for long time as they are awesome, I would give them 10/10 and 5 star rating."
"I am thrilled to bits with both the car, and the service I have received from TMS Kia nothing is too much trouble for your lovely members of staff and the work was carried out quickly and efficiently. I was delighted to have a beautifully clean car at the end of the service too. Top quality from everyone at TMS Kia thank you very much appreciated."
"I would like to say that TMS Kia Hinckley are an amazing team. They look after their customers and always do everything in a non-pushy friendly yet professional way! They go above and beyond other Kia dealerships I have been to."
"Polite, professional staff. Was told the service would take about an hour and a half and bang on 90 minutes I was called to say it was ready. Car was washed, leathered dry and the inside vacuumed as promised. Can’t speak highly enough about this service and have already recommended you to a friend who has a Kia Ceed GT."
"Fantastic aftercare, polite friendly helpful professional staff at the dealership and garage, straight talking, no waffle and a reasonably priced service, all makes for a reason to recommend TMS Kia to friends and family."
"Level of overall service cannot be faulted. Have already recommended them based on previous experience. Simon and his colleague in service reception always pleasant and cheerful. Also Dave Webb, original car salesman remembered me and had a chat. He did enquire whether I was interested in another new car! I can't knock his attempts at a new sale! All staff excellent cannot be faulted. Well Done."
"Easy to talk too, respectable business, stick to the price quoted, cheaper than expected. And in generally all round a star service."
"Professional from start to finish by the team. Also excellent in the way they have adapted their working system to accommodate the current social distancing."