TMS Kia - Frequently Asked Questions

Frequently Asked Questions about Kia Vehicles.

Find answers to the most common questions about Kia’s range of vehicles in the UK

What is covered by Kia's 7-year warranty?

Kia offers a 7-year or 100,000-mile warranty covering manufacturing defects. The warranty is transferable, meaning it remains valid when the car is sold to a new owner.

Source: Kia UK Warranty Information

How often should I service my Kia?

Kia vehicles typically require servicing every 12 months or 10,000 miles, whichever comes first. Refer to your owner’s manual for model-specific information.

Source: Kia UK Maintenance Tips

Why is my Kia Sportage beeping?

This could be due to various factors such as an unfastened seatbelt, low fuel, or alerts from safety systems. If the issue persists, consult your vehicle’s manual or visit a TMS Kia service centre.

What should I check when buying a used Kia?

Check the vehicle’s MOT and service history, tyre condition, and signs of previous damage. Always request a test drive and confirm that all documents, like the V5C registration, are in order.

Source: Kia UK Approved Used Cars

Does using non-Kia parts affect my warranty?

Using non-genuine parts may void the warranty if a failure occurs due to these parts. It is recommended to use genuine Kia parts to maintain warranty coverage.

Can I charge my Kia electric vehicle at home?

Yes, Kia EVs can be charged at home using a standard three-pin plug or a dedicated home charging unit for faster charging.

Source: Kia UK EV Charging Information

What is the difference between a hybrid and a plug-in hybrid Kia?

A hybrid uses a petrol engine and an electric motor with regenerative braking, while a plug-in hybrid (PHEV) has a larger battery that can be charged externally, offering longer electric-only driving ranges.

Source: Kia UK Hybrid Cars

What is Kia’s roadside assistance coverage?

Kia offers roadside assistance for the first 12 months with new vehicles, covering breakdown recovery, assistance at home, and more. The service can be extended through TMS Kia service plans or insurance policies.

Source: Kia UK Roadside Assistance

How do I update the navigation system in my Kia?

Kia provides annual map updates for in-car navigation systems. These can be downloaded from the Kia website and installed via USB, or updated at a TMS Kia dealership.

What should I do if my Kia won't start?

Check the battery, fuel level, and key fob battery. If the issue persists, it may be related to the starter motor or ignition switch. Contact a TMS Kia service centre for assistance.

What are the benefits of buying a Kia Approved Used car?

Kia Approved Used cars come with a 7-year warranty, 1-year European roadside assistance, and a 60-day exchange plan. These cars undergo rigorous inspections to ensure quality and reliability.

Source: Kia UK Approved Used Cars

What is Kia Connect and how do I use it?

Kia Connect is a suite of connected services that enhance your driving experience by allowing you to interact with your car remotely via a smartphone app. Features include real-time traffic updates, remote climate control, and the ability to locate your vehicle. To use Kia Connect, download the app, register your vehicle, and enjoy a range of smart services designed to keep you connected on the go.

Source: Kia UK - Kia Connect

How does Kia’s battery warranty work for electric and hybrid vehicles?

Kia provides a separate battery warranty for its electric and hybrid vehicles, which lasts for 7 years or 100,000 miles, whichever comes first. This warranty covers defects in materials or workmanship, and it ensures that the battery retains at least 70% of its original capacity during the warranty period. If the capacity falls below this threshold, Kia will repair or replace the battery.

Source: Kia UK Electric and Hybrid Battery Warranty

What financing options are available when purchasing a Kia?

TMS Kia offers various financing options to suit different needs, including Personal Contract Purchase (PCP), Leasing, and Personal Contract Hire (PCH). We also offer competitive interest rates and promotions throughout the year.