At TMS it is our mission to give you, our valued customers impartial advice to help you through the current crisis. With that in mind we have created a Q&A section to cover some questions which we have been asked, covering everything from buying, servicing and maintaining your Volvo.
We shall of course keep you updated of any further developments including when the showrooms and workshops are likely to reopen and when we will be in a position to hand over placed orders and sold cars. We hope you find this useful, and should you have any further questions please get in touch and remember, we’re here to help!
Q:What to do if your Volvo has been recalled?
A: If you have received a letter regarding a recall please don’t panic!
Under Government guidelines, we’re still currently temporarily closed until further notice. However, our workshops have their own dedicated software systems which will allow us to complete the software download when we reopen, while still adhering to social distancing. It takes about half an hour; please book online to schedule an appointment and we will accommodate you as necessary.
This is how it can work:
- Customer; parks the vehicle in a parking space within the WiFi range.
- Customer; releases the bonnet for the technician.
- The customer; will be required to press the remote ‘key fob unlock button’ 3 times to active the link to VIDA WiFi to make the car visible.
- The Technician will need to connect a support charger to the car to maintain the 12-volt system during the SW download.
- Once SW is loaded, we would advise the car is locked and latch along with any customer settings checked and reset if required.
- Support charging unit removed and bonnet closed fully.
Q: What to do if my Volvo is due for an MOT?
A: If your MOT is due from 30th March 2020 the Government has announced that you will automatically receive a six-month extension. But your vehicle must still be kept in a roadworthy condition.
You can find out more about how to do this at GOV.UK online.
Q:What to do if my Volvo needs a Service?
A: Under Government guidelines, we’re still currently temporarily closed until further notice. However, if you would like to book your Volvo in for a service, please book online with your desired date and time and we will accommodate you as necessary.
Q:What to do if my finance deal is coming to an end?
A: If your finance is coming to an end please either get in touch with the lender or please visit: https://www.tmsmotorgroup.co.uk/volvo/finance/
Q:If I can’t get my car serviced on time due to the Coronavirus will it invalidate my Volvo’s warranty?
A. (Update as of 1st April 2020). We can confirm that any Volvo which was registered on or after 1st March 2017 up to 30th June 2017 will automatically have the 3yr/60,000 mile warranty extended for an additional 3 months from the original expiry date. Volvo Roadside Assistance on these vehicles will also be extended for the same period.
In normal circumstances, your vehicle must be serviced every 12 months (or sooner depending on mileage) in order to maintain the manufacturer’s warranty, but we have also extended this time frame by a further 3 months allowing a maximum of 15 months from the date of the last service.
If your car is due to have its first service, this has also been extended by an additional 3 months.
We would, however, advise getting in touch with us as soon as possible and we will endeavour to get your Volvo booked in.
Q: Will the Volvo Assist still be there for me if I need to use my car and it doesn’t start or breaks down?
A: With less people commuting and schools closed, the roads are considerably quieter than usual, but unfortunately in some instances breakdown services will still be required.
Here’s how to contact Volvo Assistance if you need help: Freephone 0800 777116 or if using a mobile 0208 603 9416
Our physical showrooms may be closed but our online showroom remains open 24/7 where you can reserve a new or used Volvo for just £100*.
We have over 300 Selekt Approved Used Volvos and 100 New Volvos in stock and available to order ready for immediate delivery once we are open!
Click on the link below to find more details about Buying Online.
Volvo XC60 Loyalty Offer
At TMS Volvo, we want to reward you for being a loyal Volvo customer.
We hope you’ve been enjoying your Volvo and want to offer you the opportunity of receiving an exclusive discount on a new Volvo XC60 purchase as part of our Volvo loyalty program.
These exclusive XC60 Loyalty offers are available to all existing Volvo customers regardless of current model, who buy a new XC60 from the 1st April to 30th September 2020 and have it registered by 30th September 2020.
V60 Upgrade Programme
The exclusive V60 upgrade offer is available to all existing V40, V40CC, V50, V60, S60, V70, V90 , XC70, V90CC customers who buy a new V60 from the 1st April to 30th September 2020 and have it registered by 30th September 2020.
Volvo XC40 on Motability
Easily accessible and with affordable advance payment – each model in our Motability Range has been specially selected to make your life simpler.
But it doesn’t stop there. You’ll also enjoy cutting-edge safety systems as standard. Stylish ergonomic interiors. A choice of dynamic fuel-efficient engines. And now see how you can enjoy the Volvo XC40 on Motability too.
BRAND NEW VOLVO XC40 T3 INSCRIPTION
Front Wheel Drive with Metallic Paint
£999 ADVANCE PAYMENT
BRAND NEW VOLVO XC40 SUV 1.5 T3 GPF MOMENTUM
Front Wheel Drive with Metallic Paint
£293 MONTHLY RENTAL • £2999 INITIAL DEPOSIT*
VOLVO XC60 SUV 2.0 D4 190 MOMENTUM AUTO
Manager’s Special Offer
£339 MONTHLY RENTAL • £3999 INITIAL DEPOSIT*
VOLVO XC90 B5 (PETROL) MOMENTUM AUTO
All Wheel Drive with Metallic Paint
£499 MONTHLY RENTAL • £4495 INITIAL DEPOSIT*
Official fuel consumption for the Volvo range, in MPG (l/100km): WLTP Low 20.6 – 47.1 (13.7 – 6.0), WLTP Medium 26.6 – 55.4 (10.6 – 5.1), WLTP High 30.7 – 67.3 (9.2 – 4.2), WLTP Extra High 25.2 – 55.4 (11.2 – 5.1), WLTP Combined 26.2 – 117.7 (10.8 – 2.4). NEDC CO2 emissions 192 – 49g/km. T8 Twin Engine WLTP electric energy consumption 3.7 – 4.1 miles/kWh. T8 Twin Engine WLTP all electric range 20.5 – 29.2 miles.
Fuel consumption figures are obtained from laboratory testing intended for comparisons between vehicles and may not reflect real driving results. Preliminary fuel consumption and emission data.
*The above Personal Contract Hire monthly payments are based on specified monthly periods (details for each offer are available on our website), 10,000 miles per annum, excess mileage charges apply. Offers available on cars ordered and registered between 1st April and 30th June 2020.
Volvo Car UK Ltd reserves the right to revise or withdraw any of the above offers without notice. The upgrade offers are not combinable with any other offer unless otherwise stated. Terms and conditions apply.