TMS Testimonials

Here at TMS we realise that our customers are as special as the cars they purchase. Not everyone appreciates true quality. Not everyone is careful enough to consider all the real virtues of a car before they buy. For the people who choose TMS, our total aim in life is to continue to justify that decision by providing the finest support services that we and our brand partners can devise.

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Please see some comments from our customers below:

I have used TMS Hinckley for a number of years having my car serviced twice a year due to the mileage I do. I usually deal with Chris Steward who has provided an outstanding customer experience for me and when I have spoken with other staff they are always so helpful. Thanks you TMS. - TMS Volvo Hinckley

H.R - Daventry

I asked if my car could be returned to me at home by 3pm as I had a long drive to an evening appointment. My car was returned at 2.10pm. Brilliant, thank you. – TMS Volvo Coventry

M.A – Napton, Southam

Suki excellent service and the rest of the team. – TMS Volvo Coventry

M.S – Frankton, Rugby

Customer service was particularly good. – TMS Volvo Coventry

C.B – Hatton Park, Warwick

I would say it was outstanding, I arrived early, so my car went for its wash and clean, saving me time. The service and MOT were carried out very fast, and efficiently. I was given advice on further work required if I wanted it doing, and the bill was less than originally quoted. The car looked sparkling, and I'm sure it seemed more responsive on the way home. Thanks so much. - TMS Volvo Hinckley

S.C - Coalville, Leicestershire

Suki and the service team are so helpful – TMS Volvo Coventry

S.I – Eathorpe, Leamington Spa

Excellent staff and service completed on time – TMS Volvo Coventry

M.G – Rugby

Customer service was particularly good – TMS Volvo Coventry

D.P - Coventry

From beginning till the end. I like work with TMS Coventry Volvo. – TMS Volvo Coventry

L. D-S - Coventry

Easy to book. Good reminders. Friendly reception. Good courtesy car. Car ready early. Cleaned very thoroughly - I have nothing but praise for the service I received. – TMS Volvo Coventry

E.L – Long Buckby, Northants

Easy to book. Good reminders. Friendly reception. Good courtesy car. Car ready early. Cleaned very thoroughly - I have nothing but praise for the service I received. – TMS Volvo Coventry

E.L – Long Buckby, Northampton

Very efficient and professional from the booking of my service, on time car collection and returned to my home in reasonable time all clean and shiny. – TMS Volvo Coventry

D.C – Coventry

The staff were very attentive and exhibited extremely high levels of customer care. They were proactive in securing a financial contribution from Volvo for the replacement of a faulty air conditioning compressor which was just out of warranty. As always, an excellent level of service was provided by Lee Parkin and Suki Kandola. – TMS Volvo Coventry

C.S – Woodseaves, Stafford

Good interaction on phone when booking. Vehicle collected and returned as agreed. Polite and efficient service. Available at a time that suited me. Nice to see that TMS customer service at Coventry is as good at our experience at Hinckley – TMS Volvo Coventry

H.P – Uttoxeter, Staffordshire

Staff welcome, courtesy car with sufficient fuel, fair pricing for works undertaken – TMS Volvo Coventry

J.W – Nuneaton

Collected car on time and delivered back on time, well valeted – TMS Volvo Coventry

M.S – Binley, Coventry

The service advisor Lee Parkin was outstanding in every way, a credit to TMS. Lee Parkin is an outstanding member of your team and is all about customer service, it is always a pleasure to deal with him and you just know you will get looked after, great guy who does a great job, TMS is a wonderful dealership and I have brought many cars from them, keep up the great work. – TMS Volvo Coventry

E.P – Coventry

Over the years TMS has grown from a small family size business into one of the leading Volvo dealers in the country. Despite the large size of the TMS group it still maintains its small and personal feel. The dealership is well maintained. the staff are well presented. All areas of the dealership are clean and there staff and friendly and approachable. No one likes spending money to maintain a car but at TMS you come away feeling it was money well spent. Thank you to all at TMS. - TMS Volvo Hinckley


The service team are exceptional, nothing seems to be to much for them. I always feel satisfied on leaving. This time I have to say they excelled in every way. - TMS Volvo Hinckley


I was blown away by the professionalism and care taken, from the moment the car was parked to the time the keys were handed back. The level of knowledge from the counter staff was exceptional, and the fact you can view the workshop from the seating area adds a level of reassurance that adds to the transparency of the experience. Brilliant. - TMS Volvo Hinckley


The service team are all outstanding. They are always ready to help and always keep you on the road with a courtesy car. I have just recently changed to a new Volvo, it's my second car now and it's down to the excellent service the team give they are a credit to TMS – TMS Volvo Coventry

K.K – Coventry

Care, consideration, workmanship, professionalism and being made to feel a very valued customer by you reception staff. – TMS Volvo Coventry

R.R – Bulkington

Level of care from Ray in the service department was outstanding. I would like to congratulate everyone at TMS Volvo Coventry for their friendless and in particular Ray for going the extra mile with regards to service. Keep up the great work.– TMS Volvo Coventry

S.B – Caldecote, Nuneaton

Great customer service – TMS Volvo Coventry

J.S - Coventry

Very efficient and trouble free. – TMS Volvo Coventry

C.W – Barby, Rugby

No issues, no drama, no attempt to sell additional products or services. – TMS Volvo Coventry

K.B – Long Marston, Stratford Upon Avon

The staff were friendly and helpful. – TMS Volvo Coventry

A.B – Coventry

Everything was fine and of a very high standard – TMS Volvo Coventry

S.L - Rugby

Efficient, polite, checked records to save me money. – TMS Volvo Coventry

S.M – Priors Marston, Southam

I don't know. The car is old, it runs perfectly and always start at the turn of the key. I could take it elsewhere and get it serviced for less than you charge, but I trust you to do the job. I trust your expertise. – TMS Volvo Coventry

O.B – Coventry

Well organized – TMS Volvo Coventry

N.R – Coventry

Staff attitude, ease of transfer of car to and from garage. Always get brilliant attention from TMS – TMS Volvo Coventry

F.B – Kenilworth

Very friendly and professional – TMS Volvo Coventry

I.A – Wolston

I was very pleased with the service I received and do not think anything could be improved – TMS Volvo Coventry

B.W – Rugby

Service was first class, reception friendly and welcoming, work carried out efficiently and timely, communication clear , everything explained to me (and the coffee was first class). – TMS Volvo Coventry

A.J-W Wolverhampton

Lee dealt with my service and he was extremely knowledgeable, friendly and chatty and very informative. I had some queries about products I was thinking about purchasing for my bike and Lee was able to answer them straight away - lovely chap. I was given a replacement car whilst mine was serviced and usually this can take a time to arrange but this was not the case at TMS Volvo. I also love that my car has been cleaned inside and out! Thank you. - TMS Volvo


I don't know. The car is old, it runs perfectly and always start at the turn of the key. I could take it elsewhere and get it serviced for less than you charge, but I trust you to do the job. I trust your expertise. – TMS Volvo Coventry


Coventry Customer care in all departments was and continues to be exceptional – TMS Volvo Coventry

A.B – Warwick

Very helpful staff, kept me informed of progress. Loan car was made available – TMS Volvo Coventry

H.M – Rugby

Everyone I spoke to was very helpful. – TMS Volvo Coventry

J.T – Kibworth Harcourt

Usual excellent service. Work done on time. Car returned on time and very clean – TMS Volvo Coventry

A.L – Warwick

Good in and out in no time – TMS Volvo Coventry

D.M – Coventry

THE WELCOME I get, everything is done as and when promised, couldn't be better. They even smile as they take your money!! over all exceptional service and value. – TMS Volvo Coventry

B.A – Coventry

Staff always outstanding, helpful courteous and always ensure they provide excellent service – TMS Volvo Coventry

M.E – Coventry

Everything including the loan car TMS supply a free loan car and I was given a nearly new XC60 which was very pleasant. I have owned a Volvo for the last 28 years starting with a 240GL, and have been pleased with them all, and am unlikely to move to another make in the foreseeable future. – TMS Volvo Coventry

I.E – Daventry

Professional, good value for money, excellent customer service, very quick turn around and vehicle delivered in a clean condition – TMS Volvo Coventry

P.G – Coventry

Car was collected & returned on time. Very good valet carried out on car as part of service. – TMS Volvo Coventry

R.W – Stockton, Southam

My car was serviced and the MOT carried out as requested. My car was then washed and valeted to a high degree as always. – TMS Volvo Coventry

B.K – Binley, Coventry

I was happy with everything Sorry, I cannot think of anything to say – TMS Volvo Coventry

P.T – Coventry

Very little. I particularly commend the young lady who picked up and returned the car - very clean. – TMS Volvo Coventry

R.K – Coventry

Options for making the appointment, I chose via the phone, and spoke with Ray Daulphin, he was very polite and helpful, arranging for my car to be collected. When the car was in for the service, I was updated by the service manager, who also managed to get me a favourable price on replacement tyres. – TMS Volvo Coventry

A.J – Rugby

Good customer relations excellent friendly staff – TMS Volvo Coventry

R-J.B – Nuneaton

Attitude of staff was particularly good – TMS Volvo Coventry

B.M – Leamington Spa

Customer service. I was welcomed, kept informed and the car was ready when expected. Great experience ! I'm looking forward to dealing with TMS Coventry again. Hopefully to arrange another new car They are always welcoming and helpful. – TMS Volvo Coventry

M.C – Daventry

They are a very helpful, respectful team who don't mind, indeed enjoy, looking after the older vehicle as much as they do the younger ones! My Car is not in the flush of youth but I'm treated with the same respect as if I had just bought it from the showroom. They are all very friendly and extremely professional. And, they did me a great deal on the price of the work as well! – TMS Volvo Coventry

T.G – Wellesbourne, Warwick

The service department kept me well informed of the progress and explained in depth what had been done to my car. Very professional and caring. Nothing was too much trouble. I work for a car transport company delivering to dealers all over the country for different manufacturers. Nearly all dealers are helpful but I have watched the way TMS treat everyone who walks through the door with utmost respect and courteous manner. Nothing is too much trouble and I have found that the staff never pull any punches and are totally honest. Thank you. Can't wait to update my car later this year. – TMS Volvo Coventry

S.P – Coventry

The level of service was particularly good. – TMS Volvo Coventry

C.B – Coventry

excellent service from booking until picking the car up. very friendly and professional staff – TMS Volvo Coventry

S.Z – Long Buckby, Northamptonshire

Willing, Helpful Staff – TMS Volvo Coventry

A.T - Coventry

Customer service is outstanding – TMS Volvo Coventry

P.S – Kilsby, Warwickshire

customer care reception time taken workmanship were particularly good – TMS Volvo Coventry

P.B – Coventry

They collected and returned the car - no hassle. They were friendly and communicative. The car felt better afterwards. It was returned in excellent condition. – TMS Volvo Coventry

A.W – Coventry

Very good service by all personnel that I was in contact with. Will definitely recommend to others. – TMS Volvo Coventry

C.G – Coventry

Welcoming and polite staff that seamed sincere in wanting to help – TMS Volvo Coventry

M. R-J - Banbury

Timely, thorough and well executed work at the right price – TMS Volvo Coventry

A.B – Kenilworth

The friendly and helpful staff, who discuss clearly the work to be done both before and after the job. Also the collection and delivery service is most helpful, and the car came back looking like new. – TMS Volvo Coventry

A.P – Rugby

Courteous and prompt – TMS Volvo Coventry

C,L.A – London

Friendly staff Chris Parkes – TMS Volvo Coventry

B.A – Nuneaton

They answered all of my queries promptly and were very personable so I never felt anything was too much trouble. Having purchased a number of cars, in the past, from different manufacturers this was by far the best experience. I would certainly take my car back there when its due for a service even though it isn't my local garage. – TMS Volvo Coventry

L.P – Coventry

Customer service given by Suki was particularly good – TMS Volvo Coventry

M.O – Allesley, Coventry

Can't honestly think of anything you could have done better, other than cut my lawn when you collected my car! But that's about it. I continue to use the Main dealer for my service, mot and maintenance needs. I consider it excellent value, and consider it short sighted to take the vehicle anywhere else. – TMS Volvo Coventry

D.B – Corley, Coventry

Friendliness and patient attention to detail. – TMS Volvo Coventry

A.S – Wellesbourne, Warwick

Accommodating staff. - nothing too much trouble. Very warm welcome by receptionist – TMS Volvo Coventry

B.J – Coventry

Very attentive staff received all the attention needed in a relaxed and professional way – TMS Volvo Coventry

G.M – Coventry

Staff very good and polite and service carried out to my satisfaction. – TMS Volvo Coventry

P.S – Coventry

Courtesy and attention to detail the staff are aware of personal wishes and always implement them – TMS Volvo Coventry

P.W – Leek Wooton, Warwick

Quoting good price for service and friendly staff within the branch – TMS Volvo Coventry

K.G – Banbury

The car was picked up and delivered back to me, the service was carried out to my expectations and the standard of the valeting was exemplary. – TMS Volvo Coventry

B.O – Warwick

Booking online was acknowledged, offered coffee while I waited and magazines to read. Car was washed and vacuumed. Salesman (Dean) who sold me the car came to talk to me which was really nice. – TMS Volvo Coventry

A.L – Coventry

Lift to town, friendly staff, cleaned my car – TMS Volvo Coventry

L.F – Buxton

Service reception is exceptional and the car was returned promptly in a good cleaned condition. – TMS Volvo Coventry

P.B – Coventry

Friendly staff. Very helpful and polite – TMS Volvo Coventry

R.L – Rugby

Customer service when booking a Saturday service and MOT with courtesy car. Speed of service with car wash and valeted interior. Value for money. – TMS Volvo Coventry

S.B – Leighton Buzzard

Friendly staff, quick and straightforward service – TMS Volvo Coventry

D,V-S – Rugby

The consistent efforts by your service representative - Suki Kandola were excellent and she efficiently expedited a 3rd party warranty issue. This was much appreciated and, together with the positive outcome from the workshop staff was a credit to TMS – TMS Volvo Coventry

J.D – Rugby

1st class – TMS Volvo Coventry

A.M – Leamington Spa

Car collection, car valeting, easily understood account The car was in showroom condition when returned. This experience was to the standard which I have come to expect from this Volvo dealership – TMS Volvo Coventry

J,N.B – Willoughby, Rugby

Pick-up and delivery by friendly driver – TMS Volvo Coventry

T.M - Coventry

From booking my vehicle in to its return all staff were polite and very friendly – TMS Volvo Coventry

J.H – Coventry

Helpful service technician, fixed problem with emissions not dealt with successfully by Volvo Solihull. – TMS Volvo Coventry

S.S – Dorridge, Solihull

All of it, personal service, great collection driver, excellent mechanics, TMS always go the extra bit, excellent – TMS Volvo Coventry

I.B – Ravensthorpe, Northampton

They picked my car up and then brought it back to my home and was in contact with me throughout the day concerning anything that needed to be done plus the car had been valeted for me also which was a lovely surprise. – TMS Volvo Coventry

S.G – Stonesby, Melton Mowbray

The carried out an annual service on date, time I requested. Provided a new good spec courtesy car and finished the service at the time I requested. I have used TMS Coventry for over 36 years and they have always provided an excellent service. – TMS Volvo Coventry

C.T – Cawston, Rugby

Pleasant helpful staff. TMS are the only car dealership I have ever dealt with who treat the customer the same after a sale, as they treated them before a sale. – TMS Volvo Coventry

D.C – Coventry

Staff attitude and time taken. Staff very pleasant on phone offered alternative to getting car to dealership. – TMS Volvo Coventry

C.W - Coventry

My car was serviced and MOT tested earlier today. As usual your staff were a model of courtesy and consideration, both at the time of booking and today. Please pass on my thanks to your receptionist (Moira), Chris Steward on service reception, and Alec Twidale who has carefully looked after my car in the past.

C.P - TMS Volvo Hinckley

Everything worked as planned in terms of pick up and return of the vehicle. Was kept informed throughout and advice given on upcoming works that may be required. Always polite and courteous. – TMS Volvo Coventry

C.B – Dunchurch, Rugby

First car collected from home, returned later same day and then second car taken back to Coventry and returned following day. – TMS Volvo Coventry

J.F – Southam, Warwick

Great communication, efficiency, friendliness The staff always put in that extra effort – TMS Volvo Coventry

M.W – Shottery, Stratford Upon Avon

Polite friendly helpful competitively priced and it’s a huge help that they come to our house to collect our car and drop off a courtesy car. – TMS Volvo Coventry

P.L-N -Kings Sutton, Banbury

The dealer collected my car from my home and returned it to me when completed – TMS Volvo Coventry

M.P – Nuneaton

Advice from staff member, with regard to service details. His knowledge and politeness was excellent. – TMS Volvo Coventry

S.T – Kenilworth

Service was carried out to their usual, high standard .A big thank you to the car valeting team the car looked like new. – TMS Volvo Coventry

B.C – Warwick

Speed of completion. Explanation of work done. Completed by early afternoon - I'd said that 5.00 p.m. would be all right. – TMS Volvo Coventry

R.J – Coventry

Quick and efficient drop off and collections. Flexibility and accommodating helpful staff. – TMS Volvo Coventry

H.T – Hillmorton, Rugby

All Personnel are experienced and I have known most of them for 12 years, TMS Coventry Service is outstanding in all respects. As I said previously I have known the team for about 12 years & regard them as friends. So much so that if I am passing I will call in for a chat and am made welcome always getting the offer of a coffee. That is outstanding 'Customer service – TMS Volvo Coventry

B.H – Nuneaton

As always I was made very welcome and comfortable. – TMS Volvo Coventry

B,T.P – Priors Marston, Southam

1st class service from a family company all the staff were superb – TMS Volvo Coventry

N.F – Bedworth

Dealt with promptly efficiently and courteously, work completed on time with progress report, car returned fully valeted – TMS Volvo Coventry

A.W – Sibbertoft, Market Harborough

Great welcome (Suki) loan of XC 60 automatic, completed on time, discount and car valeted – TMS Volvo Coventry

A.P – Coventry

Always happy to go that extra mile – TMS Volvo Coventry

C.W – Asfordby, Melton Mowbray

Friendly staff and very helpful – TMS Volvo Coventry

E.W – Long Itchington, Southam

Routine service and warranty check re emissions completed in one session. I did not visit the garage/showroom, my vehicle was collected from and returned to my home – TMS Volvo Coventry

J.M - Rugby

Availability of loan car, valeted condition of car when returned, all work completed on time – TMS Volvo Coventry

C.L – Kenilworth

My car was nicely valeted. The loan car was excellent. The service at the dealership was first class. – TMS Volvo Coventry

P.J – Bishops Itchington, Southam

Being given a desk to work from whilst waiting was particularly good – TMS Volvo Coventry

C.B – Hatton Park, Warwick

Staff attitude, I only visit when needed and that is normally once a year. I am made to feel like a regular customer and that everyone is trying to be helpful. Service ... even the clock was set to the correct time! I had left it on summer time. – TMS Volvo Coventry

F.T – Warwick

Courtesy, efficiency, collection and return service and cleanliness of the car on return. – TMS Volvo Coventry

B.S – Rugby

The cost for the service was given and agreed before the work was carried out. A free courtesy car was provided and the service completed on time, with my vehicle returned having been cleaned inside and out to a good standard. – TMS Volvo Coventry

T.P – Coventry

Service guys accommodating and friendly - made it really excellent experience – TMS Volvo Coventry

S.W – Coventry

I have taken my car to this dealership for service for a number of years and I know them very well. They always look after my car, give me a good price and they don't try to get me to spend lots of money for no reason. If something is urgent, we do it, but if it can wait a few months, we book it in later, when I can ensure I have the money to pay for it. They always wash my car and they look after it for me. I feel very comfortable and safe taking it to them. I have had numerous Volvo's and have always gone to a Volvo dealer for my services, any work to be done etc and I wouldn't take my car anywhere else. This dealership is the best I have used in the midlands area. I would recommend them to anyone. – TMS Volvo Coventry

J.S - Coventry

The service received from all the TMS Staff is second to none. My car was collected from my home and a courtesy car made available. I was advised when to expect it’s and kept updated with the progress of the work being carried out.

D – TMS Volvo Service

Always friendly and helpful NEVER do any work that is not pre agreed by me. Some Volvo agents I have dealt with have done this! Even though I visit rarely now since I no longer do high millage, they always recognise me by name. TMS Hinckley always provides a brilliant friendly service to customers/visitors alike. Noting is too much trouble and there is never a ‘hard sell’. Volvo cars sell themselves, especially the latest offerings post the Ford ownership during which they were clearly based on the Ford Range, and are excellent and eventually, when my 10 year old XC70 is no more I would consider buying a new one. One final point is that had it not been for the safety measures of Volvo technology and excellent service quality of TMS on my old V70 I would not be alive today following a serious accident some years ago.

A.T – TMS Volvo Service

The car offered for sale was in great condition and a deal could be on offer. My V40 was prepared to a high standard for resale and a generous part exchange accepted. I was delighted to choose another Volvo supplied by this dealership. Graham was exemplary and I am delighted with the experience of dealing with a superb dealership.

D.F – TMS Volvo Service

Good communication throughout the process.

N.S – TMS Volvo Service

Service available on a Saturday morning. High level of service. Met by salesman who sold me the car a few months ago on arrival, courtesy car ready for use 9and test drive0 and service carried out efficiently. Very pleased with the car and service both at time of purchase and since. Arran Chinn has been excellent throughout. I live some distance away and TMS is not my local dealership, but prepared to travel is the service is good.

J.H – TMS Volvo Service

Customer service was of the highest order. From initial booking in via a phone call to the work being done at a time suitable to me (rather than what suited the dealership) and being completed while I waited the team could not have been more helpful. If the World was run by TMS Hinckley it would be a far better place than it is! – TMS Volvo


Overall friendliness and efficiency of the staff. Len Hallows and Tony both of whom I’ve known for over 30 years. – TMS Volvo


Efficiency, friendliness and professionalism from all of your staff. – TMS Volvo


Always efficient, polite and professional in every aspect of customer service. – TMS Volvo


The service team, Chris and Tony, always deliver great customer service and seem to really care. I’ll probably only have one more service visit before my lease V40 goes back. I’ll miss the level of service provided by TMS. – TMS Volvo


Very efficient and friendly. – TMS Volvo


All staff genuinely friendly and helpful. I was told that the work would take about two hours and it did. The car was valeted both inside and out and it looked like new. – TMS Volvo


As always service was spot on. – TMS Volvo


Customer service and communication. TMS are a credit to Volvo UK and an influencer in the brand of car I choose to drive. – TMS Volvo


Friendly staff, clear explanations work completed on schedule. – TMS Volvo


From a very pleasant and helpful reception to clear explanation for further work, to the work itself and return of a very clean car. Very satisfactory. – TMS Volvo


All staff involved were excellent, polite, helpful and competent. – TMS Volvo


Everything worked on picking car up; it was immaculate inside and out. A pleasure to use TMS. – TMS Volvo


If you expect the best, then you need to deal with TMS. Service desk is extremely helpful and polite and the mechanics are a class act, sorting the car and leaving it clean and presentable. – TMS Volvo