Main Job Function
To work in association with the Sales team to achieve sales targets
To ensure that all customers are informed of and shown all available options, extras, personalisation and accessories
To strive to delight customers and work towards achieving the highest degree of customer satisfaction.
To update the dealership’s records with customer information to ensure that the database is fully and accurately maintained.
Interaction & Reporting
Directly Responsible To:
Key Tasks & Performance Objectives
Sales & Marketing:
Ensure all vehicle sales are completed within the timescales required by the customer and those standards set by the company.
Control of Resources:
Main Work Activities
Selling & Marketing:
Ensure that the customer database is updated and cleansed as necessary.
Ensure that any digital information is accurate, up to date and in compliance with statutory legislation.Ensure that data is held in a manner as required by the Data Protection Acts.
Ensure demonstration vehicles, showroom and forecourt stock are immaculate and serviceable for display and demonstration to prospective customers.
Communicating with other staff:
Training and Development:
Assist in maintaining all staff Product Knowledge
Keep updated on competitors’ products, prices and specifications and be able to relay information to customers in order to assist their consideration and purchase of vehicles and extras.
Administration and Control of expense:
Ensure all customer transactions are completely and accurately recorded. Ensure that all necessary paperwork and information is passed to sales administration immediately.
Ensure that all payments for vehicles are complete and correct for each transaction including those for items back-sold or agreed at time of delivery. Ensure that customers understand the methods of payment available, and the methods used to clear outstanding finance obligations.
Ensure full approval on new finance written prior to vehicle handover.
Keep safe custody of all documentation, both customer and vehicle, and report any missing, inaccurate or defective records.
Record all prospects’ details and enquiries in a comprehensive and clear manner to enable management review to be meaningful and effective.
Ensure that customers’ requirements are accurately qualified and met in full.
Interact with all potential and actual customers so as to enhance the reputation and standing of the company.
Ensure the Sales Manager is aware of your personal whereabouts at all times.
Interact professionally and discreetly with third parties when discussing customers’ affairs.
Ensure all customers are advised of delays, changes in circumstances and any alteration in the specification of vehicles currently awaiting delivery.
Ensure that the vehicle hand-over delights the customer and is undertaken in a timely and professional manner.
Any other duties as and when required by senior company managers that are reasonably within the capabilities of the person and are aimed at achieving the company’s objectives and goals.
Qualifications, Training & Experience
Knowledge of sales processes, including the ability to fully and accurately qualify customer needs.
Be able to drive a variety of vehicles in a calm, safe and reassuring manner. Be able to demonstrate a history of driving free from excessive infringements and offences.
Maintain up-to-date knowledge of customer legislation, regulations and trade practices as well as vehicle legislation as it affects the industry.
Demonstrate willingness and enthusiasm at all times to engage in training and personal development.
All CVs must be sent to: email@example.com