TMS Testimonials

Here at TMS we realise that our customers are as special as the cars they purchase. Not everyone appreciates true quality. Not everyone is careful enough to consider all the real virtues of a car before they buy. For the people who choose TMS, our total aim in life is to continue to justify that decision by providing the finest support services that we and our brand partners can devise.

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Please see some comments from our customers below:

Sales person Steve was very helpful and accommodating.

D.P – Stoke Golding


On the occasions that we have visited over the past month we have been greeted with a smile and treated wonderfully well. We have been offered coffee, had all our questions answered and felt that nothing was too much trouble. My husband bought a car first and on a visit to the garage to sort out a small detail after I asked about an estate car, which I subsequently bought. I made the decision to buy not because of a heavy sales technique but by a really professional and enjoyable sales interaction

A.B – Leicester


The salesman was very helpful – TMS Volvo Coventry

K.J – Coventry


Service from Dean Bedder was particularly good – TMS Volvo Coventry

J.A – Kenilworth


No 'hard sell', a genuine interest in my preferences and honest discussion of options. – TMS Volvo Coventry

N.G – Coventry


The attention to detail that TMS went to in making sure everything was completed etc. was spot on and it made the new car buying experience for me being my first really good. I love the fact I got given near enough half a tank of fuel for free and a free bottle of white wine too. Dean was outstanding with everything and just made it an enjoyable experience. – TMS Volvo Coventry

L.B – Syston, Leicestershire


I bought the car the sales man had a lot of knowledge about the vehicle – TMS Volvo Coventry

K.F – Coventry


Very helpful and polite dealership. the day I collected the car it was waiting outside polished and ready to go, the salesman. Arran was very helpful and showed me how everything worked on the car I was given a bouquet of flowers which was a lovely touch. I was made to feel at ease and not rushed he made me a lovely cup of tea too. I am extremely happy with the car and would recommend this dealership. Most of all I would recommend a Volvo to anyone.

A.P – TMS Volvo Hinckley


Everything from the Salesman to driving it home - very efficient service was given to us during our many visits to the showroom

P.C – TMS Volvo Hinckley


The staff... fantastic. So friendly and polite. TMS is a credit to the Volvo brand. Every time I have dealings the staff could not be more helpful nor more pleasant. – TMS Volvo Coventry

C.E – Coventry


Not too pushy, test drive took in a good variety of roads – TMS Volvo Coventry

J.H – Barkisland, Halifax


All the staff were very friendly, courteous and helpful. There were no "hard sell" techniques which can be evident at other dealers. Nothing was too much trouble! – TMS Volvo Coventry

G.W – Kenilworth, Warwickshire


Very good deal, outstanding service from Volvo team. I would advise any friend or family person to deal with Volvo – TMS Volvo Coventry

S.H – London


The pleasant way the staff went about their business. they were very welcoming and they didn't put you under any pressure. I have spoken to staff at TMS since about a small issue and they have been most helpful – TMS Volvo Coventry

M.H - Wolverhampton


Very easy to deal with – TMS Volvo Coventry

A.K – Alcester, Warwickshire


Very efficient and straightforward – TMS Volvo Coventry

G.M – Ryton On Dunsmore, Coventry


Everything, from the sale to the handover. Oliver was particularly great. – TMS Volvo Coventry

S.H – Queniboroughn, Derbyshire


Courtesy, professionalism and full explanation of work performed. – TMS Volvo Coventry

D.I – Long Itchington


Everything, friendly, knowledgeable staff who take the time to know and remember their customers, even though I do not often go to the garage (I have a Volvo - so only ever goes in for its regular service) I am always remembered and made to feel like a valued customer!! – TMS Volvo Coventry

T.M – Wolston, Coventry


Staff attitude and professionalism – TMS Volvo Coventry

J.M – Pinvin, Pershore, Worcestershire


Collection and delivery - Oliver was especially thoughtful and even parked it exactly as it had been before collection. Good attention to detail. – TMS Volvo Coventry

L.B – Rugby


Enthusiastic but not pushy salesman, very professional attitude whilst putting up with my terrible jokes. Introduction to the service team and willing to spend plenty of time showing the car to great advantage without being overwhelmed by its attributes (and some gadgets!). Very satisfying and successful opportunity to inspect the car, meet the people, and purchase a car which will hopefully be with us for quite a while! - TMS Hinckley

J.F – Wellesbourne


Attention to detail. Politeness. Very knowledgeable - Graham Richens, our personal salesman, knew absolutely everything about every feature of the car - TMS Hinckley

B.J - Nuneaton


Very helpful, friendly staff who were extremely knowledgeable and answered all queries well. – TMS Hinckley

J.N – Solihull


The Personal service that my wife and I received during the purchase process, we have been looking for a particular Volvo for over 12 months and when this dealer identified the model they contacted me and although this is not the nearest Volvo dealer to us we will be using them in the future for all our needs. It is apparent that they do put the customer first and are as they say a family business. A special mention for Steve Hargreaves who identified the vehicle and made sure we bought the products that suited our needs. We were introduced tom the service team and now look forward to dealing with them. Although I know if I need to speak with Steve he is glad to help. Great Car and a fist class dealership.

M.B - Blaby


The friendliness and patience of the staff, their willingness to explain things and not do a "hard sell".

D.H - Alderton


The consultation with the product specialist and learning about the car features, especially Volvo On Call was particularly good – TMS Volvo Coventry

Z.R – Newport, Monmouthshire


Thoroughly professional and courteous. Jamie was marvelous as was John and it made the whole experience a seamless smooth operation with just about the right level of information/detail. – TMS Volvo Coventry

C.R – Coalville


A very friendly efficient and professional service with excellent knowledge of the Volvo range generally and the V40 in particular. – TMS Volvo Coventry

C.B – Oundle, Cambridgeshire


Very friendly and helpful staff. An excellent showroom. Excellent experience, would definitely visit this dealer again and will recommend to friends and family. – TMS Volvo Coventry

T.L – Great Paxton, St Neots


Jamie at TMS Coventry was polite, helpful and knowledgeable. All of the staff were welcoming and the hand over efficient. – TMS Volvo Coventry

D.L-S – Lichfield


Very attentive with good product knowledge. Understood all aspects of the product. Very friendly staff. Whole buying experience took around 2 hours....at Audi garage used previously buying process took over 8 hours. Was never left loitering everyone happy to help. Will definitely use dealership for servicing and next purchase. – TMS Volvo Coventry

G.V,D,S – Kenilworth


The sales person who dealt with me, Chris Parkes, had the right balance of attentiveness without being too pushy. Any queries I had with Chris were dealt with promptly and efficiently. I have been extremely pleased with the service I received at this dealership and with the sales person Chris Parkes whom I dealt with. My only criticism would be I have had to bring my ( less than one year old) car back in for the clutch to be replaced as it was 'squeaking'. However I would say that when I raised my concern with the noise of the clutch the matter was dealt with promptly and efficiently. – TMS Volvo Coventry

N.P - Coventry


Very polite – TMS Volvo Coventry

A.S – Southam, Warwickshire


the staff are always helpful and very accommodating – TMS Volvo Coventry

K.J – Coventry


As always everyone is very helpful, friendly and knowledgeable. I have always been pleased with the service and advice I get especially so since my husband passed away 3 years ago. While I am able to afford a Volvo I wouldn't go anywhere else. – TMS Volvo Coventry

R.T – Nuneaton


Attention to detail, a seamless service and confidence all will be done really well – TMS Volvo Coventry

M.K – Kenilworth


The whole experience was just great – TMS Volvo Coventry

L.B - Coventry


Competent staff, outstanding customer service Staff were friendly and dealt with all my needs – TMS Volvo Coventry

M.T – Warwick


My family are now enjoying our Volvo V40 which we collected Saturday 25th March. We found the sales staff to be approachable and knowledgeable about Volvo products. The car we had has many options and driver support packages, I was most impressed that if not 100% certain of the answer to a question we did not get blinded with technobabble, instead Jamie came back to us with a the answer to our questions. We received nothing but a first class attentive service from TMS - I would recommend this dealer to my friends and family should they be looking for a Volvo car. I would like to thank everyone at TMS for making our purchase, easy, pleasurable and stress free. – TMS Volvo Coventry

D.L-S – Lichfield


Continually kept up to date about delivery. Explanation about all facilities / options when I went to collect. Then patience re-showing me some again the day later when I returned! – TMS Volvo Coventry

A.M – Warwick


Customer service friendly salesman – TMS Volvo Coventry

S.M – Binley, Coventry


Communication, accommodation and flexibility over the whole negotiation for the new car and of the previous Volvo, also bought from TMS. This dealer is some 200 or so miles from where I live, but am happy to use them for a second new Volvo, especially since my local dealer is nowhere near them in terms of customer sales service or communication. TMS despite not being the service garage for the first car, continued to keep in contact over the last three years and were only too happy to assist when I made enquiries about the new car. First class team. – TMS Volvo Coventry

P.F – Wivenhoe, Colchester


Sales service was efficient and very helpful. – TMS Volvo Coventry

L.J – Binley, Coventry


Fetched and delivered back to our door... – TMS Volvo Coventry

A.R - Nuneaton


TMS consistently exceed my ever increasing expectations. They wanted my business and were a pleasure to deal with. I've used them for servicing my cars for the last 7 or so years but not purchased a car from them. They had one in which ticked most of my boxes at close to the right price, a quick and relaxed discussion later and a deal was done. The first time I've dealt with Aaron and a very good start.

As mentioned previously, this is the first time I have purchased a car from TMS. It was a very easy process with absolutely no pressure on me. I'd been to a few other garages (one Volvo, one not) in the prior days and had the full on 'hard sell' there. Thank goodness TMS are not like this. At the risk of repeating myself, it was a pleasure doing business with them. I'm very happy with my new car and the way TMS treat their customers. Aaran (and all the TMS staff I've ever met) clearly understand customer service and this must show in positive customer satisfaction surveys and happy repeat customers such as myself. Keep up the good work!

J.V – TMS Hinckley


The salesman I dealt with, Chris, wasn't too pushy with the purchase of my car and gave me all the advice I needed, he was very friendly and easy to talk to. He made me feel extremely welcome and I won't hesitate to phone him if I need advice from Volvo in the future. – TMS Volvo Coventry

K.D – Coventry


EVERYTHING WAS FANTASTIC AS PREVIOUS REPLY – TMS Volvo Coventry

C.J – Coventry


Friendliness Efficient – TMS Volvo Coventry

C.T – Leamington Spa


Prompt efficient succinct no waiting around everything was ready when I arrived to sign up and drive away – TMS Volvo Coventry

G.A – Ratcliffe On The Wreake, Leicester


Friendly, helpful and relax, the dealer is clean, atmosphere feel good and clean – TMS Volvo Coventry

P.B – Coventry


Even though we walked in off the street, Jamie Millage really took the time to go over everything thoroughly, yet in a prompt manner. – TMS Volvo Coventry

M.B – Moreton In Marsh, Gloucestershire


All questions which I had prepared were fully answered. I have always found the staff particularly helpful. – TMS Volvo Coventry

I.R – Styvechal, Coventry


Straight forward and honest, Very straight forward and hassle free experience – TMS Volvo Coventry

T.P -Stretton On Dunsmore, Rugby


Friendly and helpful, responding to our needs and requirements – TMS Volvo Coventry

K.S – Dunchurch, Rugby


How Jamie was by explaining and making me feel welcome – TMS Volvo Coventry

M.B – Coventry


Being made to feel welcome, from start to finish I was very satisfied. Excellent sales man very informative – TMS Volvo Coventry

C.C – Binley, Coventry


Very efficient – TMS Volvo Coventry

M.G – Rugby


Customer Service was particularly good – TMS Volvo Coventry

A.J – Birmingham


Helpful and friendly staff. The staff was helpful and offered sensible advice, without sales pressure, unlike some other organizations. – TMS Volvo Coventry

D.T - Rugby


Quality of service and attitude of the sales person were particularly good – TMS Volvo Coventry

D.W – Stockbridge, Hampshire


What Jamie said, he did, it was so different from my Ford experience – TMS Volvo Coventry

J.U – Coventry


Great customer service as usual, nothing is too much trouble and they always make you feel welcome. – TMS Volvo Coventry

S.M - Warwick


Attention to detail and the fact that I was made to feel that I was a valued customer – TMS Volvo Coventry

S.W – Kenilworth


The whole process was handled very smoothly and efforts were made to accommodate my specific needs. – TMS Volvo Coventry

M.C – Rugby


My enquiry was dealt with promptly Dean very professional but friendly. – TMS Volvo Coventry

S.N – Solihull


Afternoon. Just wanted to drop you an email to say how pleased my partner and I were with the service and care we received from Chris over our car purchase. The whole process from initially viewing the car to hand over has been faultless. Chris has kept us well informed throughout and replied to emails efficiently (even on his day off). We would certainly have no hesitation in recommending the dealership, and indeed Chris. Very much a 5 star service. I am very much enjoying my new car also! - TMS Volvo Coventry

V.S – Solihull


Efficient collection and delivery. Good communication. Very happy with friendly professional service – TMS Volvo Coventry

N.E – Sherbourne, Warwick


Excellent customer service by Steve early who could not do enough to help us. He was a pleasure to deal with – TMS Volvo Coventry

B.W – Nuneaton


Made welcome, offered tea/coffee, informed of how long the job would be and advised on further work required soon. Ray who checked me in was polite and informative. A pleasure to do business with. – TMS Volvo Coventry

A.D – Selly Park, Birmingham


Exceptional help & friendliness from all at TMS Coventry. There was never any attempt to push a sale beyond my budget whilst achieving a very competitive quotation. – TMS Volvo Coventry

M.T - Coventry


The staff were all very good. – TMS Volvo Coventry

A.B – Coventry


The staff were very welcoming and couldn't do enough for me – TMS Volvo Coventry

D.C – Coventry


Thank you so much for excellent customer service, and your very helpful assistance during buying our fourth car with you, Special thank you to Graham Richens, we would recommend TMS Volvo Hinckley without any hesitation anytime.

TMS Volvo Hinckley

E.S


Thanks for a wonderful handover. Over next car will be the new XC60, I look forward to this ASAP... Please contact me as soon as details become available. Best regards.

TMS Volvo Hinckley

R.S


I was offered a coffee on arrival and a driver was appointed to take me into the town and drop me off whilst my car was being serviced. A phone call in the afternoon confirmed that the job was complete and that their driver would collect me within the next 20 minutes which they did. My car had being valeted inside and out which was also a bonus. Due to the consistent 5 star excellent customer service with TMS Volvo (Coventry) I would be reluctant to use any other dealer to MOT or service my car as this dealer in my experience has always treated me much as a valued customer. They always deliver as promised when work needs to be carried out however big or small it is therefore there is no reason to find an alternative dealer at this present time. My focus for 2017 is once again for TMS Coventry to continue to with the same service schedule as previous years and wish to offer my sincere thanks for the continued 5 star service over the past few years. – TMS Volvo Coventry

T.T – Tamworth


Mark the salesman was fantastic and Lee in the aftersales was a fountain of knowledge and a pleasure to talk too, great customer service like I have never experienced before. TMS is a wonderful company and really went that extra mile to look after me, I can’t praise them enough, Mark in sales was fantastic and Lee in the aftersales took the time to answer all the many questions I had and explained them to me in a fantastic way so I could understand properly, thanks again for a world class service and my deepest thanks to TMS Coventry. – TMS Volvo Coventry

E.P – Coventry


Very knowledgeable and helpful salesman ,smooth and seamless process once model and spec finalised , great deal available on purchase with caravan club or motorcycle (Narpo) discount options. Having looked at a number of other competitive manufacturers and models the Volvo discount/ deals available and the quality of service from the dealership made the final decision to take the xc60 a simple one !

C.M.J - Nuneaton


The sales team were extremely courteous and gave detailed explanations to all our queries – TMS Volvo Coventry

J.R – Daventry


Understood my needs and good service – TMS Volvo Coventry

R.S


Went out of their way to deliver my car before Christmas despite delay – TMS Volvo Coventry

J.Z – Redditch


Friendly and efficient. Great communication. Staff are easy to get hold of for queries. Phone is answered immediately. – TMS Volvo Coventry

M.S – Kenilworth


Service staff are amazing. I travel from Northampton to service my car with TMS because of the amazing staff and service you provide and have done for the last 9 years. – TMS Volvo Coventry

J.B – Scaldwell, Northampton


Steve Early dealt with from start to finish ( Feb to Sept when we finally made our minds up )Never once was we pressurised or had annoying phone call. Steve let us make our own minds up. Steve even came in on his days off to look after us. Excellent service so far. Thank you. We have purchased a new car every 3 years for the past 12 years, and this is the 1st time no pressure was put on us to make our minds up or to buy. Really pleased so far. I hope our experience is the same over the coming years. – TMS Volvo Coventry

S.J – Coventry


Steve Early dealt with from start to finish ( Feb to Sept when we finally made our minds up )Never once was we pressurised or had annoying phone call. Steve let us make our own minds up. Steve even came in on his days off to look after us. Excellent service so far. Thank you. We have purchased a new car every 3 years for the past 12 years, and this is the 1st time no pressure was put on us to make our minds up or to buy. Really pleased so far. I hope our experience is the same over the coming years. – TMS Volvo Coventry

S.J – Coventry


Jamie the salesman was very knowledgeable about the brand and helpful, all staff including the mechanics were very courteous and professional – TMS Volvo Coventry

G.L - Towcester


No pressure from the sales person, good atmosphere in the showroom. This was the second Volvo dealership we visited, we didn't like our nearest one. – TMS Volvo Coventry

K.B – Long Marston, Stratford Upon Avon


very good customer service Efficient and gave good explanation of car details and operational factors – TMS Volvo Coventry

R.C – Oldbury


The staff were very helpful, knowledgeable and approachable. The business premises were immaculate, very modern and smart. Overall a fantastic impression I would recommend TMS Coventry without any hesitation any time and they should be very proud of their work ethic, staff and premises. They gave me every confidence in knowing I've chosen the best car available for my and my family's needs. – TMS Volvo Coventry

D.K – Melton Mowbray


Care to respond to my concerns about a problem and the expert way the problem was resolved – TMS Volvo Coventry

G.S – Warwick


everything was as high a standard I have come to expect having been a customer for several years – TMS Volvo Coventry

D.A – West Bridgeford, Nottingham


The dealership kept us informed of delver dates, were professional and helpful in explaining the features of the car – TMS Volvo Coventry

E.J – Allesley, Coventry


Very helpful sales staff Steve Early in particular – TMS Volvo Coventry

A.S – Kineton, Warwick


Customer service and attention to detail were way above what I expected and I expected a lot after the service I received when I bought the car from them! – TMS Volvo Coventry

B.V – Coventry


have always trusted TMS to do my MOT and service. I am not aware of anything that could be done to improve my experience. My car was returned thoroughly cleaned (as usual). – TMS Volvo Coventry

O.B – Coventry


Courtesy of the people, ease of booking, collection and delivery service, cleanliness of car on return, plus of course the work was all done as agreed. – TMS Volvo Coventry

H.T – Coventry




I'd just like to thank you once again for the excellent level of service I received from you personally and the TMS team. Given this was a relatively inexpensive second hand Volvo you went out of your way to make this a pleasurable experience, and my wife was particularly pleased with the flowers. Once again thanks. I won't hesitate to recommend your dealership – TMS Volvo Hinckley

J.C


Good communication, let me know what was going on rather than me having to chase. Courteous, listened to what we wanted, answered our questions knowledgeably, made us feel welcome and that our custom was important. – TMS Volvo Coventry

A.J-W – Codsall, Wolverhampton


Courteous and prompt service always – TMS Volvo Coventry

G.S – Coventry


Quick delivery of the car – TMS Volvo Coventry

R.H – Derby


Jamie the salesman was very knowledgeable about the brand and helpful, all staff including the mechanics were very courteous and professional – TMS Volvo Coventry

G.L – Towcester, Northants


Everything excellent – TMS Volvo Coventry

I.H – Littlethorpe, Leicester


The staff was friendly and helped me in every way that I needed, the dealership was easy to get too – TMS Volvo Coventry

H.B – Birmingham


The friendliness of all staff was outstanding We were welcomed at reception and offered coffee straight away – TMS Volvo Coventry

S.B – Birlingham, Pershore


This was my first experience of TMS Volvo. The overall impression was very favorable but I do not feel that I have enough experience of them yet to rate them outstanding. – TMS Volvo Coventry

M.D – Narborough, Leicester


100% satisfied – TMS Volvo Coventry

R.I – Coventry


Everything went as scheduled and a courtesy car meant that my day was not disrupted too much by the visit to the dealership. – TMS Volvo Coventry

S.M – Priors Marston, Southam


TMS always say what they do, and do what they say. – TMS Volvo Coventry

B.B – Blackdown, Leamington Spa


Simple, efficient The paperwork was easy to go through, some of the processes automated from last time speeding up the process – TMS Volvo Coventry

K.M – Attleborough, Norfolk


The Salesman's manner & willingness to help. Mark Collinson is customer-focussed & a nice person to work with. He was always patient & friendly & I wouldn't hesitate to recommend him or ask for him in future. – TMS Volvo Coventry

E.S - Hitchin


The initial greeting from the salesman, test drive and the speed and efficiency of the whole experience were all particularly good. – TMS Volvo Coventry

S.P – Wolvey, Hinckley


The car was picked up on time and came back amazingly clean . – TMS Volvo Coventry

P.U – Banbury


Customer service was excellent. Brought car in for first year service. I was given a courtesy car while mine was being serviced and my own car thoroughly checked over and cleaned. The staff at TMS Coventry are polite efficient and very friendly and nothing is too much trouble. They have very good knowledge of the Volvo range....and not just the sales people which I feel is a great recommendation for a brilliant car. – TMS Volvo Coventry

K.S – Coventry


Just like to say that Saturday was a brilliant day with the purchase of the vw Touareg from you. If all dealers were like TMS, the private sale market would be non existent...

Thank you very much for a beautiful car, and a faultless exchange.

P & J.B


Kay and I would like to place on record how impressed we were with, and how grateful we were for, the outstanding customer service we received from TMS Volvo and from you personally in connection with our recent purchase of our Volvo XC60.

As we had travelled some distance to TMS Volvo in order to purchase this particular vehicle from you, we particularly appreciated the effort you and the TMS Volvo team went to in attending to the blemishes on the interior trim and upholstery etc. 'on the day', so that a return trip was not needed.

Frankly, this level of service is exceptional and should be an example to others!

D & K.B


Polite and efficient service – TMS Volvo Coventry

B.T – London


The whole purchase and deal was done over the phone so I only had to visit once to collect the car – TMS Volvo Coventry

D.H – Burton On Trent


Customer service, & communication was particularly good – TMS Volvo Coventry

H.P – Rugby


Friendly and warm staff with all options available covered. Dean the sales rep from London Rd. Fab! would recommend Volvo! – TMS Volvo Coventry

N.P – Rugby


Happy with Work required Could not ask for anything more. Staff gave advice when asked – TMS Volvo Coventry

J.K – Rugby


The TMS team are always friendly, warm engaging and prepared for your arrival...Whether this is down to clever diary management software or simply excellent individual interpersonal skills. I have at one time or another had cause to use the services of all of the major motor manufacturers, their dealers and workshops across the UK and internationally. Without doubt the consistency of great service, consideration of my needs as a client and the speed of response to any requests for help regarding my vehicles at TMS Coventry far exceeds that of any other service provider with whom I have had dealings. A great team...Thank you so far! – TMS Volvo Coventry

P.N – Rugby


Mark was a really easy person to get on with and very good at explaining how the car worked. I went to multiple Volvo dealerships (amongst other car manufacturers) whilst looking for my next car and Mark was by far the best person and salesman I met. I was torn between an Alfa Romeo Giulietta and the Volvo V40 I have chosen to go with, a significant part of the reason I chose the Volvo was that I preferred dealing with Mark. – TMS Volvo Coventry

J.B – Boston, Lincolnshire


The way everything was explained in detail and so I could understand was particularly good – TMS Volvo Coventry

N.T – Coventry


The complete activity from booking in to collecting a valeted vehicle at the end of the service mot. Pleasure to deal with this dealership. – TMS Volvo Coventry

P.E – Coventry


The collection service. Communication from service department via telephone to discuss requirements. Car returned in immaculate condition. – TMS Volvo Coventry

E.B – Hampton Lucy, Warwick


everything done very professionally helpful and good sales staff – TMS Volvo Coventry

C.G – Barwell


very helpful and the car was cleaned – TMS Volvo Coventry

R.S – Hereford


To Steve and team, thank you for 100% commitment and effort supporting me in my new car. Keep up the good work. – TMS Volvo Coventry

C.C & Family - Coventry


We were made to feel very welcome and Dean and Ian went that extra mile to meet our needs with arranging our new car. The whole process was made easy by Dean, we will certainly be visiting again when it's time to change our car. We will also pass on to friends etc how well we were treated and also how good Volvo's are. – TMS Volvo Coventry

R.M – Coventry


Smooth transaction with great staff – TMS Volvo Coventry

M.F - Birmingham


Good communication - regular phone calls with updates, promptly supplied information, friendly, helpful staff. – TMS Volvo Coventry

S.W – Shipston On Stour


Customer service from start to end. Mr Dean was a very good customer service officer he explained to us everything clearly and made us to buy the Volvo car. – TMS Volvo Coventry

N.R – Coventry


Car collected from home and delivered back sooner than expected. – TMS Volvo Coventry

A.T – Binley


Very efficient handling the service arrangement – TMS Volvo Coventry

N.J - Rugby


Excellent communication, felt well looked after. Was kept up to date on progress of car order by telephone and email – TMS Volvo Coventry

C.N - Coventry


The ambience and friendliness of the staff was excellent. Nothing is too much trouble, always helpful. The car was serviced on the day expected without any problems. Also the car was cleaned and vacuumed to an excellent standard. Always a pleasure to visit this showroom. – TMS Volvo Coventry

R.M – Binley


Friendly welcome and helpful presentation of ideal car for my needs – TMS Volvo Coventry

G.B – Coventry


Great experience with purchasing my six month old V40 with the help of Dean Bedder. TMS definitely had the best selection and number of V40's. My visit to test drive was well organised and the deal, including my part exchange, was completed in two hours. Thankfully the temporary Volvo insurance was available and easy to organise on the day. Would not hesitate to recommend TMS Coventry and hopefully will return again at some point in the future. It's my first Volvo and don't think it will be the last, great quality product, the seats are extremely comfortable, until you try them you really don't know what you are missing! Many thanks again to Dean for making the experience a memorable one.

N.R - TMS Coventry


Friendly helpful staff, with good part exchange value. Salesmen outstand

R.E – Meriden, Coventry


Personal and door to door service as I don't live close to the dealership. – TMS Volvo Coventry

R.G – Melton Mowbray


Nice and easy transaction – TMS Volvo Coventry

R.S – Alfreton


The car was collected and returned the same day the service are very good – TMS Volvo Coventry

D.C – Rugby


Welcoming, arranging time/date that was convenient for me, understanding when I had to change it. Clear notification when the car was ready for collection and a thorough explanation of the car's condition. – TMS Volvo Coventry

P.B-S – Market Harborough


I enjoyed the coffee and the chat that I had with mark when buying my new car – TMS Volvo Coventry

A.H – Binley


Friendly sales team, always being valued as a customer, always responded promptly to queries. Having bought a new Volvo previously from TMS, I already had confidence in their professionalism and high standards, and so did not hesitate to go back to them for my new XC60. – TMS Volvo Coventry

P.C – Rugby


Good service, no excessive up sell, very straight forward - everything went very smoothly – TMS Volvo Coventry

J.M – Sheffield


Mark Collinson has been particularly helpful, both during initial sale and in after sales. – TMS Volvo Coventry

O.J – Groby, Leicester


The Service through the purchase process was particularly good – TMS Volvo Coventry

G.S – Countesthorpe


Easy to book in, very pleasant and efficient staff. I had the use of a nearly new courtesy car for the day while my car was being serviced. – TMS Volvo Coventry

W.S – Kenilworth


Service, courtesy car, car wash etc Always polite and pleasant – TMS Volvo Coventry

R.D – Rugby


Keep up the good service – TMS Volvo Coventry

K.J – Leamington Spa


The staff were great friendly and helpful – TMS Volvo Coventry

J.M – Coventry


The service was exceptional – TMS Volvo Coventry

S.S - Cheltenham


Friendly staff, explained everything in a clear manner, provided a brand new loan car – TMS Volvo Coventry

H.M – Rugby


The sales representative Mark Collinson was easy going and approachable, knowledgeable and in no way pushy in his sales process. The staff were considerate and pleasant. All round an enjoyable purchase experience – TMS Volvo Coventry

D.B – Nuneaton


Excellent in-depth knowledge of the vehicle and the specification. Also, a friendly manner. – TMS Volvo Coventry

N.S-K – Warwick


Very attentive sales assistant Steve Early – TMS Volvo Coventry

A.H – Bedworth


My car was collected, serviced, washed & vacuumed and returned with an MOT – TMS Volvo Coventry

D.E – Monks Kirby


Everything was done as arranged, and I was able to collect the car at the time requested. The Customer Service experience was brilliant with a friendly, competent and courteous attitude from Suki. I was grateful that the car was washed before collection. – TMS Volvo Coventry

K.B – Coventry


comfortable with sales person approach and personality – TMS Volvo Coventry

L.W – Doncaster


The staff were very helpful and polite on the telephone. The work was carried out very efficiently, My car was delivered back to my home looking immaculate. Very satisfied customer. – TMS Volvo Coventry

S.M – Coventry


Nothing, everything to the usual high standard of customer service – TMS Volvo Coventry

D.S – Cawston


Salesman was particularly good – TMS Volvo Coventry

B.W – Stourbridge


Very friendly staff. I was also informed of work that needed to be done and the cost. – TMS Volvo Coventry

R.W – Coventry


Customer care was particularly good – TMS Volvo Coventry

C.B - Coventry


Good range of XC60s on show, nice showroom surroundings, Steve Early was very attentive and devoted time to us. – TMS Volvo Coventry

A.P – Stratford Upon Avon


everything was well explained and organized efficiently Booking in quick and efficient, service carried out with information from TMS, car returned in first class condition. – TMS Volvo Coventry

S.R - Kenilworth


Courtesy car, friendly & helpful staff. Sorted some extra small glitches i.e. replacing a fuse & connecting up my phone after it failed to recognize its pairing. – TMS Volvo Coventry

P.V – Coventry


Friendly and knowledgeable staff – TMS Volvo Coventry

A.C - Malvern


Salesman was very knowledgeable about the car plus no hard sell. – TMS Volvo Coventry

R.S – Kenilworth


Very friendly and knowledgeable. – TMS Volvo Coventry

P.S – Coventry


Fast & polite service, clean car, good all round. very happy – TMS Volvo Coventry

P.W – Long Itchington


Friendly, helpful staff and a very smooth running experience The customer service of Suki on the service dept desk is exceptional – TMS Volvo Coventry

D.B – Rugby


Nothing could of been improved. The car was collected and delivered back to me in the same day. – TMS Volvo Coventry

P.D – Coventry


Car collected on time. Advised of return and delivered (valeted) on time with minor problem rectified. On every occasion on which I have contacted TMS, I have been treated with courtesy, had problems answered or rectified with the minimum of delay. Needless to say I am a Volvo supporter having previously started with a 140, then a 360, 440 and V40, all without a break. Says something about reliability and quality. – TMS Volvo Coventry

R.B – Rugby


Outstanding customer service. The Volvo C30 was serviced and MOT'd quickly and efficiently. – TMS Volvo Coventry

G.P - Rugby


Staff could not have been any more friendly or helpful. Made us feel like valued customers. – TMS Volvo Coventry

L.D – Rugby


The professionalism of all the staff I met At reception, service admin, telephone follow-up were particularly good – TMS Volvo Coventry

A.B – Warwick


The booking availability was much faster than I imagined and the car was picked up and dropped off at my home. The car was returned much cleaner and tidier than it went in :-) – TMS Volvo Coventry

R.T – Baginton


Excellent service and attention to detail. – TMS Volvo Coventry

I.L – Coventry


As on previous occasions I received a first class Service & repair to the front near side bumper. – TMS Volvo Coventry

N.C – Kenilworth


Everything went well. No issues. Staff excellent – TMS Volvo Coventry

S.L - Coventry


Everything was in place the loan car was ready the service & MOT were completed on time & the car returned cleaned inside & out. – TMS Volvo Coventry

D.S - Bedworth


Deal offered I wasn't expecting. Ended up with the model I wanted at a higher spec and lower price. – TMS Volvo Coventry

P.C – Banbury


Excellent service from the pick up to the car's return. – TMS Volvo Coventry

D.M - Kenilworth


Customer service was particularly good – TMS Volvo Coventry

M.T – Warwick


Courteous staff. I was contacted quickly about any issues with my car and when the car was ready to pick up – TMS Volvo Coventry

L.C - Coventry


Always a pleasure to go to TMS Coventry even when having expensive repairs/replacement parts on previous car. Staff always come across being interested in us, they are helpful every time. – TMS Volvo Coventry

M.S - Daventry


My experience at TMS Volvo Hinckley has been outstanding. This all thanks to Mr Arran Chinn, such a great sales consultant. All went very nice and I am very content with my 200bph V40 R design, it flies!! So worth it to come all the way from High Wycombe to buy this lovely car at TMS Volvo Hinckley. I want to thank Arran Chinn and all other members of TMS Volvo Hinckley for their professional and outstanding service, Regards.

S.S


We just wanted to say how pleased both my wife and myself are, so far, with the service we have received from your company regarding the purchase of our new car. Many thanks to Jamie Millage for his professional and excellent manner from the first 'phone call through to final purchase. Needless to say we are very satisfied with our car and will be looking to come to you in the future for our servicing and MOT needs.

T & Z.P


I just wanted to let you know how pleased I was with the service received from Dean Bedder when I bought a car from you yesterday. His customer care and attention to detail was exceptional and made, what is for me, the arduous task of buying a car a much more enjoyable task. The coffee and flowers were appreciated too!

C.M


I deal with people who know me, notably Service Receptionist Suki who has been there for many years. That continuity gives me a confidence in this dealership which is expressed in the fact that I have dealt with it for nearly 40 years. I have never felt such confidence in the local dealers for my wife's car. During the day I was consulted about an extra item of work and later I was told that my car was ready for collection. I did not want a loan car but I was given a lift into the city center and a cup of coffee while waiting for the driver. My car was returned to me not only serviced but cleaned outside and inside. – TMS Volvo Coventry

D.H – Allesley, Coventry


Keep up the good work – TMS Volvo Coventry

D.C – Southam


All singing from same hymn sheet – TMS Volvo Coventry

J.G – Kenilworth


Collection and delivery of car, able to pay over the phone. Car washed before returned. – TMS Volvo Coventry

A.L – Warwick


Answered all questions and have detailed answers – TMS Volvo Coventry

O.C – Exeter


I wanted to write to show my appreciation for the service we received from Dave Webb when we visited your dealership yesterday.

My 80 year old father in law, Sid had been badly let down by another car dealer when he tried to buy a used Honda Jazz.

We called your dealership and spoke with Dave and at very short notice we agreed to visit him to view a car you had available.

Dave was very honest, helpful and patient with Sid which was in sharp contrast to a previous independent dealer we had agreed a sale with, who tried to sell Sid a car with a part worn replacement tyre after it had failed an MOT pre-delivery.

After speaking with Dave, we agreed to purchase the car and I feel very confident that the car will provide Sid with trouble free motoring for the remaining years of his driving.

I explained to Dave that Sid was without a car and asked if he could have it ready as quickly as possible. He agreed to have the car inspected and prepared ready for collection on Thursday afternoon.

I wanted to write as I find many people are quick to complain when things go wrong but rarely recognised good service.

I think Dave is a credit to your organisation and I would ask you to pass on our thanks for the help and kindness he has shown.

Kind Regards

C.D


Very knowledgeable, experienced and customer focused staff excellent and very personable. We have been with Volvo for approximately 30 years and have and will remain with them largely because of the absolute confidence and trust in the staff – TMS Volvo Coventry

P.S – Kilsby, Rugby


Car was collected on time and returned in good condition. Everything was carried out satisfactorily – TMS Volvo Coventry

C.G – Kenilworth


Very good customer service – TMS Volvo Coventry

C.L – Coventry


Very helpful and welcoming. Lots of support thought the purchase process and kept me informed as I waited for delivery. My second V40. Love it love it love it! and so impressed with customer service! – TMS Volvo Coventry

J.M – Warwick


Informative but not pushy when selling the car and then stayed open late to exchange my car as I was delayed on the M1. Great service. Confirms why I bought Volvo : great cars, great sales & service – TMS Volvo Coventry

D.L – Langley Park, Durham


Did what they said at the time they said – TMS Volvo Coventry

J.E – Leamington Spa


The Dealership is outstanding take my car in pick a car up job done on time lost to me – TMS Volvo Coventry

D.M – Coventry


Collected & returned my car with no additional cost. – TMS Volvo Coventry

R.W – Stockton, Southam


Excellent service. Car was picked up on time, despite a last minute change of pickup address from myself. – TMS Volvo Coventry

C.M – Whitnash, Leamington Spa


Love the car! Just what we were looking for. Arran was incredibly helpful, a very nice approachable young man. The flowers we received were a lovely touch too. - TMS Volvo Hinckley

L.J - Rugby


we were kept informed through every stage of the purchase. Everyone has been very helpful. - TMS Volvo Hinckley

A.L - Ashby-De-La-Zouch


Their proactive approach to sourcing us the car with the specification we were looking for. Very friendly, relaxed atmosphere with a small children's play area. - TMS Volvo Hinckley

J.P - Brackley


There was never any forced selling by the sales consultant, Grahame Cross, who was very courteous and approachable. The other staff that we met were also very friendly. The negotiations were quite amicable and all were happy with the resultant outcome. - TMS Volvo Hinckley

P.S - Leicester


Courteous, efficient and interest in the customer. Car also presented well following service. Also always willing to go the extra mile for the customer. Oliver Hallows always outstanding and never disappoints. Much appreciated. – TMS Volvo Coventry

N.M - Solihull


The staff on the Service Reception desk are always very welcoming and helpful. On this particular occasion, I was given great help, in a very patient and careful way, with how to set up the connection between the Entertainment System on my V40 and my iPad Mini from which I wanted to be able to play music, a great success for which I was extremely grateful. The car was, as always, beautiful washed and cleaned. – TMS Volvo Coventry

E,A-F - Northampton


The car was picked up without disturbing me in the morning and returned with service & MOT completed well before I was due to leave the office at the end of the day. In the car was a simple but comprehensive record of the work carried out and a hanger apologizing if the seat had not been returned to exactly my preferred driving position. The car had also been valeted very well. – TMS Volvo Coventry

D.B - Coventry


The sales person was particularly good – TMS Volvo Coventry

B.M – Shirley, Solihull


My salesman Dean Bedder was so good and knew everything about the cars and the finance process. Nothing was too much trouble, having dealt with lots of salesmen over the years in different dealerships Dean and TMS Volvo Coventry was the best experience I have ever had when buying a car. Everybody at TMS are a wonderful group of people so I will definitely stick with them for years to come. Well done – TMS Volvo Coventry

A.B – Coventry


Excellent service as always. Very professional and personable. The team always make me feel like my custom is important to them. – TMS Volvo Coventry

R.P – Leamington Spa


This is a very friendly but professional Volvo dealer. They are always very kind, finding me somewhere to work whilst waiting for my service and providing regular refreshments. No reason to fault any of the work covered and always kept up to date on progress – TMS Volvo Coventry

D.W – Stone


Very friendly, knowledgeable staff – TMS Volvo Coventry

R.P – Leamington Spa


The car was collected from my house and returned, washed as stated. The service offered was good value for money. – TMS Volvo Coventry

B.K – Binley, Coventry


Friendly and welcoming atmosphere within the dealership and staff (Mark Collinson) – TMS Volvo Coventry

D.J – Shirley, Solihull


Dean was very honest and really helped me – TMS Volvo Coventry

A.M - Coventry


Everything efficient and hassle free. – TMS Volvo Coventry

G.M – Ryton On Dunsmore


Efficient and personal service – TMS Volvo Coventry

B.M – Leamington Spa


I can honestly say everything. From the test drive to the pick up everything was great. I must say that the salesman I dealt with, Mark Collinson, was truly fantastic. He is a credit to not only the dealership, but the Volvo brand. Take every stereotype you have about a car salesman (pushy, arrogant etc) and throw them out of the window as far as he's concerned. He was a true professional with enough of the personal touch to make you feel completely at ease. I would have no hesitation recommending Mark and TMS. I am extremely happy with the service and I just hope he gets to see this feedback. He deserves high praise indeed. – TMS Volvo Coventry

C.E - Coventry


Very easy to find the car I wanted and the deal I could afford. Felt like a valued customer. I love my new Volvo XC60 and so pleased with the service from TMS Coventry. Steve Early made me feel welcomed and went way beyond his role to help me. – TMS Volvo Coventry

P.B – Harborough Magna, Rugby


Very helpful and knowledgeable sales assistant – TMS Volvo Coventry

W.K – Wollaton, Nottingham


Courtesy and willingness to help was particularly good – TMS Volvo Coventry

A.M – Coventry


Felt valued, know me, trust them. Great crew, prices and service. Almost like going to a friend. – TMS Volvo Coventry

S.B – Swadlincote


I appreciated the attention to detail shown throughout my experience. On top of that, the staff are always friendly and very helpful. – TMS Volvo Coventry

J.W – Manchester


Straightforward, precise and enjoyable with staff genuine and helpful. – TMS Volvo Coventry

T.B – Kenilworth


Good communication from my contact. Collection was delayed by myself but no problem to the dealership. Warmly welcomed. – TMS Volvo Coventry

B.P – Washington


Everyone who works here seems to be proud to be part of Volvo cars and the customer service is nothing short of brilliant. From the lady on reception to the sales guys everything seemed a pleasure to make sure I left a happy Volvo customer, and indeed I did. I also visited the Volvo dealerships in Warwick and Shirley and I have to say that if it was left to them I would not be driving a Volvo car now. In both of these places, I wondered around looking at their cars for 15-20 minutes and not one person could be bothered to say hello or ask if I needed any assistance. I left both dealerships having not spoken to one single person. Volvo needs to do some serious training at both of these dealerships. TMS Coventry on the other hand is in total contrast and a fine example how retail and customer service should be done. Well done to absolute everyone at TMS. So, will I buy another Volvo car? Yes. Will I buy it from TMS? You bet I will. – TMS Volvo Coventry

K.W - Rugby


The arrangements were easy to make and the service reception staff were, as usual, friendly and helpful. The gentleman who collected my car arrived early as requested and the car was returned to me when I'd asked for it. The driver was himself very friendly and took time to explain to me the work that had been carried out. – TMS Volvo Coventry

M.W - Daventry


My car was collected and delivered to my home which was the most convenient for me. It was fully valeted also. excellent service performed on an excellent car. I would never hesitate to use this garage again. Excellent service. I am planning on visiting again shortly to look at the latest range of Volvos. I just love my Volvo and can't wait to have another one – TMS Volvo Coventry

L.H – Rugby


Helpful agreement of date and collection of car from home. Always exceptionally helpful – TMS Volvo Coventry

P.W – Warwick


The whole experience I was treated as if I had just purchased a new car rather than having brought in a 2,000 model. Just very satisfied – TMS Volvo Coventry

P.A – Coventry


Efficient service and good communication – TMS Volvo Coventry

D.H - Kenilworth


The sales assistant Dean Bedder was outstanding in his attention to my requirements and then keeping me updated on progress. Nothing was too much trouble for him. – TMS Volvo Coventry

R.L – Leamington Spa


Welcoming and friendly with a flexible approach. We were able to take a test car out for over an hour to get a feel for the car. – TMS Volvo Coventry

M.C – Coventry


As always Suki and Lee were helpful in every aspect from arranging service , collection and return of car and sorting out payment. The car was returned having had a superb clean including tyres as promised by Gary on collection – TMS Volvo Coventry

S,A.W – Rugby


Easy and pleasant to book and staff are always polite. The reason I keep to a Volvo is the level of service I receive at the Coventry branch. It is 'almost' a pleasure paying! the staff are superb, special mention to Suki, who asked when I ring if I wanted a car, drop off etc. She knows me and the dealership are very lucky to have committed staff. I was rang lunchtime as told when I dropped it off to advise me about about my tyres. I asked for them to be changed but didn't feel under pressure to do so. Car was ready at collection and washed.....I have enjoyed dealing with the dealership since I bought a Volvo – TMS Volvo Coventry

M.E – Binley, Coventry

The Staff, service, ease of sale. Much better than other Volvo dealerships I tried. Dean Bedder gave outstanding service and even work after closing time to allow me to test drive the car – TMS Volvo Coventry

C.P – Rugby


Salesman Nick Carter was brilliant, nothing was too much trouble and he kept me fully up to date with progress – TMS Business Sales

S.A – Chatteris



Graham & Andy, Thank you so much for the lovely flowers, we were so surprised! Both of you are good gentlemen with a good sense of humour. We are confident your brilliant customer service will bring prosperity and success to your company. Thank you again. - TMS Volvo Hinckley

C.B - Nuneaton


The friendliness and knowledge of the salesman and how the dealership catered for our needs. – TMS Volvo Coventry

P.R - Coventry


I used TMS to buy my Volvos since 2003 and have had 4 so far, a S60, C70, C30 and my present V40. I have always found them professional and welcoming and will continue to use them for my servicing needs even though Volvo main dealer prices are expensive I think on a par with other premium manufacturers such as BMW, Audi, Mercedes. – TMS Volvo Coventry

A.D – Sheldon, Birmingham


The service I received from TMS Coventry, was as always superb. My only complaint is......I can't afford a new XC90! Great service Volvo, great product. – TMS Volvo Coventry

D.B – Corley, Coventry


Efficiency and customer service. The staff are friendly, helpful and informative. – TMS Volvo Coventry

C.J – Coventry


Excellent customer service. – TMS Volvo Coventry

C.S – Bedworth


Efficient straight forward courteous service I dropped off my car at the time of the appointment. It was washed, serviced and had its MOT within three hours. I was provided with a courtesy car and received telephone updates of progress and time of the service completion. Only Coffee was available in the service waiting area, please bring back a hot chocolate option! Many thanks – TMS Volvo Coventry

S.B – Leighton Buzzard


Dean the sales consultant was very helpful throughout the whole experience. We were very happy. – TMS Volvo Coventry

P.B – Church Crookham - Fleet


Love the car! Just what we were looking for. Arran was incredibly helpful, a very nice approachable young man. The flowers we received were a lovely touch too. - TMS Volvo Hinckley

L.J - Warwick


The reason the delivery of the car was delayed was because the new car wasn't ready therefore we just waited a few more days for our part exchange to complete. This dealership is truly outstanding, friendly, nothing is too much trouble, always there to help and will sort out a problem if required. My wife and I have been so impressed this is the second part exchange we have done in the last 3 years. - TMS Volvo Hinckley

A.L - Coalville


Customer service team are always so helpful. TMS Volvo Coventry is a outstanding dealership and the service team are all so helpful

K.K - Coventry


The friendliness of the team, the choice of cars to view, and absolutely the Nespresso machine. This is my second Volvo and I was excited to get it . My Volvo experience led to my husband , a longtime and committed Merc owner, changing himself to a Volvo as well. – TMS Volvo Coventry

M.P – Haddon, Northants


Friendly, happy atmosphere, very helpful staff. Car was cleaned and coffee good. In all my years of buying cars this is by far the best dealership. Thank you, please don't change. – TMS Volvo Coventry

M.T – Warwick


The personnel were so pleasing & helpful from the minute I entered the showroom to the time I left. A special big thank you to Steve Early who dealt with my purchase of my car. – TMS Volvo Coventry

G.K - Coventry


Dean Bedder was an excellent sales representative for the dealer, informative but never pushy. I also felt I had a very good deal for my new car. – TMS Volvo Coventry

E.O – Warwick


Salesman excellent. Not too pushy, but helpful – TMS Volvo Coventry

D.S – Leek Wootton, Warwick


Professional and helpful staff, pleased with service. greeted with a smile and a good morning from receptionist, service manager and the chap who booked me in for my service. Service team kept me up to date at the end of the day with the time my car would be ready. - TMS Volvo Coventry

C.S - Devises


Did what they said, on time and pleasant. – TMS Volvo Coventry

L.A – Shipston On Stour


The helpfulness of the staff Nothing is too much trouble for them. TMS is the best dealership I have ever dealt with! The staff clearly care about customer service and this reflects on their attitude towards the customer. A first class service! – TMS Volvo Coventry

R.C – Coventry


Great service! – TMS Volvo Coventry

M.C – Coventry


Everything from start to finish, Mark Collinson at TMS Volvo Coventry branch was the reason I bought a Volvo he gave me 100% from start to finish

H.R - Coventry


Please can you ensure this is passed onto a member of the management team.

Just a quick bit of feedback regarding repairs to my V40, all A-OK with the car, thanks. However i would just like to comment on Chris who works in your service department.

It is not very often you come across somebody as informative and helpful at a car dealership, all questions have been honestly answered, timescales have been fed back to me over the phone keeping me in the loop and the general experience of your dealership is excellent. I have spent a couple of hours in there being able to work on my laptop in a comfortable environment, with coffees and biscuits being presented to me by the friendly receptionist.

As a company car driver, it is service like this that will be a big factor in choosing another Volvo, as many car dealerships are only interested in private customers.

Many Thanks

M.G. - Hinckley


I just want to say that the service always provided by all the staff on the service desk is exceptionally good. Ray Daulphin was very helpful indeed yesterday and very professional in dealing with my queries. Similarly before Christmas I had exceptional service from Lee Parkin who could not have been more helpful and dealed with a problem I was having on the spot. It's a real pleasure to deal with such enthusiastic, polite, and professional staff who genuinely want to help....such a rare thing these days. Terrific! - TMS Volvo Coventry

K.S - Coventry


Steve Early who dealt with my purchase was very thorough and has a relaxed sales approach, which, in turn, helped me make my decision of buying a Volvo. I would have been put off if the service was pushy - TMS Volvo Coventry

K.T - Coventry


The staff (Dean Bedder) who as always were courteous efficient and well informed. - TMS Volvo Coventry

B.S - Rugby


Good sales and deal followed with an enjoyable drive home - TMS Volvo Coventry

R.H - Sheffield


The staff at TMS Coventry were very helpful and polite. The atmosphere in the showroom was very friendly and welcoming. The staff were very professional in the way they looked and spoke to me and I felt they took their time in explaining things to me about my new car, finance etc. Nothing was rushed and I felt very valued as a customer. I will certainly be buying my cars from TMS in the future and recommending them to people I know. - TMS Volvo Coventry

D.K - Melton Mowbray


Mark the salesman was fantastic from start to finish and the whole process was really a pleasure, there was a guy called Lee in the service department who was also very helpful and made me feel at ease with answering my many after sales questions, TMS is a wonderful family run company and I would recommend them to everyone, they made buying a car a pleasure, stress free and really enjoyable, thanks to everyone at TMS and look forward to dealing with you in the future.

Thanks again to Mark and also Tom for looking after me, TMS have been fantastic and the experience I have had with them far outweighs any other dealership I have dealt with over the years, they really look after people and when people are looked after they keep coming back, keep up the great work and thanks again. - TMS Volvo Coventry

E.P - Coventry


Good care & attention to work through the details, a very thorough handover and demonstration of facilities in the car - TMS Volvo Coventry

L.L - Cleckheaton


Very helpful, arranged to collect car and deliver when finished service back to my work place in the time arranged. Technician who collected and returned car very courteous and knowledgeable. Pleasure to deal with certainly will deal with again. - TMS Volvo Coventry

G.K - Nuneaton


The personal and un hurried approach to introduction of the car was particularly good. - TMS Volvo Coventry

I.C - Ansty - Coventry


Very helpful, arranged to collect car and deliver when finished service back to my work place in the time arranged.

Technician who collected and returned car very courteous and knowledgeable. Pleasure to deal with certainly will deal with again.

G.K - Nuneaton


Staff really go out of there way to make sure you are happy.

T.M - Coventry


Warm welcome. Courtesy car was ready as scheduled. Car was ready before agreed time for collection.

I.S - Rugby


Car collected and dropped off in lovely condition, staff kept me informed by phone all the way through and very polite service.

A.E - Rugby


Everything was as expected and communication was good.

G.T - Weston-Subedge


Thank you for your recent letter which unfortunately I have mislaid but believe you were enquiring about the service I received concerning the purchase of a 2005 Peugeot 607. Yes I was very satisfied with the service and was particularly impressed by the attention I was given by your consultant Mr Mark Collinson who treated me like a customer purchasing a new top of the range Volvo XC90, Excellence indeed of a 2005 trade in. Despite living on the Isle Of Wight I have no hesitation in recommending TMS especially to my contacts in the Midlands - Yours Truly - J.S.

TMS Volvo Coventry

J.S - Ryde -Isle Of Wight


Prompt initial contact, kept in touch while awaiting delivery of car from factory, friendly helpful handover of vehicle, phoned next day to make sure all to my satisfaction - TMS Volvo Coventry

D.O - Glenrothes


I thought that I might get a questionnaire to fill in about how I felt about my new car purchase. As it did not happen, I feel you should know how pleased I was with the outcome.

My son and I visited your showroom on a Saturday after receiving a postcard about a special event, without any thought of actually buying a car. Son works for BP at Pangbourne . I am 73 and very grumpy due to personality , ain and cancer treatment. We were helped by Mark Collinson. By magic that I hardly noticed, Mark fixed us up for a test drive a couple of weeks later, even though no demonstrator had been available. I had to fit this in between ospital visits!

I explained that I could well do without all the normal Sales talk you usually get at a car showroom and amazingly he has so marvellously fitted in with this; with only a few apologies when he felt that he must offer me something or other.

I decided to order a new XC 60 for the 65 plate, but it seemed a long time coming. However I had to explain to Mark that I either had to have the car one particular week or there must be a further delay of 3 weeks due to more hospital treatment for me.

The car was found and Mark got it prepared for delivery in the stated week even though he had to bring the paperwork to my home for signing on the Friday and had to fetch me from there on the Saturday to pay and take delivery in Coventry, as I had no part exchange.

I think Mr Collinson's sale technique was exemplary .......at the very least he was excellent with me. I have worked all my life as a Scientist and man manager but I do not suffer fools. My son would tell you that he did extremely well to cope with an awkward customer like me!

May I also say how very pleased I have been with the work of your service department on my previous XC 70, now passed on to my son. Get management right at the top and it works down to everyone in the firm. You appear to have a happy and efficient ship . WELL DONE.

T.P.Seden.


Do not worry about the rusty volvo. It is 25 years old and still going but was not purchased from you.

TMS Volvo Coventry

T.S - Ladbroke - Southam


To Steve and all at TMS Coventry, We would like to thank you for all your kind help in choosing our new mobility car. The service offered was outstanding, anything we asked about was dealt with promptly and correctly. On delivery of our car again the handover went so smoothly and every thing was explained fully to us. This is our second mobility vehicle from TMS and we know throughout our lease period we will receive excellent and friendly service from all. Thank you once again for your outstanding service. Our new car is fantastic.

B&R.W - Coventry


Dean, Thank you for all your help in buying our Volvo. I have a very happy husband!! I also have lots of battery power!! Again thank you. - TMS Coventry

K&A.S - Coundon Coventry


First the Salesman. The other staff were brilliant even remembered how much sugar in our tea, and remembered our names as soon as we entered the showroom. The car was delivered super quick, and every stage they were in touch to see let us know how the order was proceeding. Absolutely brilliant! Could not fault them. Was NEVER pressurised and nothing was too much trouble. We have purchased many new cars in the past, mainly Volvo's however this is the first time we have used this dealership. We wish we had used them before. Will never go anywhere else. Salesman was great. Staff were great and wow what a great car! We are so pleased with it, and even a bunch of flowers on the day of handover too!

S&C.R - Coundon - Coventry


They are always on time and know who i am and have the car ready when i need all cleaned and shinny. A great garage have looked after me for over 10 years.

C.R - Warwick


Good service & good standard of workmanship. Friendly & informative Staff.

P.V - Coventry


TMS usual high quality and personal service, keeping us informed as to progress and checking up as to what we actually required.

B.L - Leamington Spa


Always helpful and customer focused. Pleased to assist you as a customer.

P.E - Coventry


Customer service -polite, friendly, efficient.

C.T - Rugby


I went back to this dealership as my one more local to me at Tollbar Warwick said I could not have my car done as I was not a customer, having taken my old Volvo there for years. I will now continue with TMS as their service was excellent.

P.U - Banbury


Always helpful and customer focused. Pleased to assist you as a customer.

P.E - Coventry


I just wanted to say a big thank you to the team at TMS Volvo Coventry for the great service provided in the purchase and experience of my car. Earlier this year in May I bought a Ford Mondeo Titanium X Sport. This specific model with certain optional extras is what I had been searching over 6 months for, and to purchase it from yourselves has been excellent. Namely Iain Hamilton, Neal Timson and Suki for all their support with after sales. The car unfortunately had various issues with the engine which required great stamina and persistence from the team to consistently offer to have the vehicle back and supply a courtesy car. This was incredible experience to see the staff committed to resolving the issues, to which they finally did. The car has been flawless for the past few months and I look forward to many years with it.

Outstanding customer experience!

R.A - Sutton Coldfield


Minimum inconvenience and really professional service.

S.F - Milton Keynes


The hugely friendly and efficient staff - the workshop carried out the service on time and without any hitches Suki, Lee and the front desk have always been our main reason for continuing to have both of our Volvos (V70 and C70) serviced and maintained at TMS Toll Bar for over 30 years.

P.S - Rugby


The Staff, all most helpful. Reception and service staff cannot be faulted.

M.S-L - Rugby


Excellent service with collection and return of car. Very pleasant staff on telephone at all times.

E.B - Warwick


Dear Mr Hallows, you kindly wrote to me on 9th June 2015, since when I have been away and very busy! I am pleased with my 'new' Volvo and we are in touch with Gwen Willet regarding the follow-up check later this year. We are delighted with the service we have received - both service and sales and shall have no hesitation in recommending your firm in the future. With kind regards

S.F - Swannington


Customer care with clear concise explanation. From initial contact to book the service and arrange a courtesy car through to collecting car, nothing was too much trouble and I was treated as a valued customer.

P.B - Market Harborough


The dealership staff were friendly, professional and helpful. They responded promptly to questions and correspondence and made me feel welcome. My entire experience, from my initial telephone enquiry, was very positive; hence, this is why I travelled from my home in London to purchase my vehicle in Coventry. I would thoroughly recommend TMS and have already recommended a family member to them. I hope that my future experience is as good as it has been so far. Certainly they are the polar opposite of my nearest dealership. A big THANK YOU TMS from an extremely satisfied customer.

D.M - Seaford


Customer service and customer satisfaction are two details TMS Coventry prioritise and excel at. TMS are a really credit to the Volvo brand. I also had contact with another depot where customer service didn't seem to be a priority to them. Very glad I dealt with TMS Coventry and not this other depot.

R.B - Scarborough


No sales pressure. Friendly service. Steve, the salesman went out of his way to deliver the car on a Sunday to my house. Follow up queries were no problem for Steve, even on a Sunday (that was his day off), he came into the dealership to deal with it. Having bought many cars over the years, this purchase was the " most enjoyable" and easy I have experienced. - TMS Volvo Coventry

D.W - Baginton - Coventry