"Bought a used car from Lee Blaber at TMS in Coventry. To be honest I'm not a great fan of car show rooms..all that was blown away! The service was fantastic, not at all pushy, down to earth, very polite, respectful, good sense of humour and made us feel genuinly valued!! other car showrooms could learn a lot from Lee at TMS Coventry!!! Thank you."
D.W - Nottingham
"Lee, It really is a pleasure to do business with you, you are a credit to TMS."
D.G - Coventry
"Lee was professional and helpful and he was knowledgeable. Lee gave us choice and knew what he was talking about."
D.R - Solihull
"Attention to detail, patience while I explored options, all dates and commitments met."
P.C - Banbury
"I liked the friendly helpful, informative manner of the staff."
D.C - Coventry
"SERVICE WAS DONE TO USUAL HIGH STANDARD,ALSO CONTACTED BY MOBILE PHONE FOR INFORMATION,STAFF COURTEOUS AND HELPFUL."
R.M - Binley
"All staff treated us in a friendly, yet professional manner. They paid close attention to any issues we mentioned, followed up on all of them and promptly reported back the solutions.
As usual TMS Volvo has provided outstanding service, reason why we drive 260 miles round trip, just to service it with them.
"
R.S - Purley
"I bought a nearly new XC60 from Lee and the service he provided us was excellent."
N.C - Leamington Spa
"Lee Asplin (Salesman) was very approachable and easy to get along with!"
A.A - Banbury
"Hi Lee,
I hope you and the family are well.
Just thought I’d give you an update on the car – this is one hell of a statement, but it’s the best car I’ve owned.
I ticked over 2000 miles in it on the weekend and I’m going to Edinburgh next week so it’ll hit 3000 in about 2 weeks, I reckon. Fuel economy is hitting 47mpg average, which is brilliant considering it’s still running in and I managed to get a bike in the boot yesterday. On top of that, it looks brilliant (you’re right – it’s a head-turner), is smooth to drive but still fun on the twisties in Sport mode, and it’s not much slower in real world terms than my old T5 (which Ginny reckons she’s seen on the road – fair play if you’ve sold that already).
As always, I’m very grateful for the effort that you’ve put in to get me in this car so soon and at a great price.
Thanks a million"
J.G - Coventry
"I have always taken my Volvo C70 convertible to TMS Hinckley and having owned Jaguars and BMW's and various other more expensive cars TMS have provided unsurpassable customer service over and above these other manufacturers. I feel I am valued customer, being a female I think it's important that I can walk into a dealership and feel comfortable and safe that I am not going to get ripped off which is the case with TMS Hinckley, and they do not have the knowledge that I actually know an awful lot about car mechanics for a female. I don't feel intimidated when I walk in, everyone is friendly but whilst remaining extremely professional (difficult balance to gain) customer service is very important to TMS Hinckley, they are very willing to go just that little extra to ensure you feel like you're their only customer and I will be happy to continue putting my business through and recommending TMS Hinckley, because of their approach and outstanding customer service."
S.A.D – Bristol
"I was made to feel very welcome. On returning to pick up my car, I was very impressed with the finish inside & out. I will definitely be returning next year!!."
M.D – Nuneaton
"Polite, helpful staff. Work carried out to a high standard and the car was cleaned inside and out. TMS Hinckley are a credit to Volvo and are a vast improvement over the SAAB and Ford dealers I have used in the past."
A.G – Leicester
"All staff treated me like a valued customer. Service carried out with no problems and car returned clean. Service explained clearly what was done. Good experience."
D.W – Nuneaton
"Reception crew where second to none and car was ready on time and in first class condition."
M.E – Derbyshire
"Dear Jeremy, Thank you very much for all the kind help and support that you and your team have given me in purchasing the Volvo S80.
You have given me the best service I have ever experienced. I shall certainly recommend you to other customers...
Mrs S.L – Leicester
"Hello Alan,
Many thanks once again for the professionalism and hospitality yourself and TMS have shown during the purchase of my new V50. I am very pleased with the car to date and have been delighted to give TMS my business.
As you are aware, I could have bought a 'higher spec' car at Northampton but felt much more comfortable dealing with yourself and a dealership like TMS. If the situation arises in the future, I will be more than happy to repeat the business.
K.J-H – Chesterfield
"Just a quick note to thank you for the way you handled the leasing of my first "Brand New" Volvo!
I am thrilled to bits with the car and I am constantly finding things out about it. It's packed full of pleasant surprises and it's a joy to drive.
I'd like to thank you for your product knowledge and attention to detail, as well as your timely responses to our correspondence resulting in a band new car, 6 days from our initial enquiry!
I'd also like to thank the rest of the team from the valet and the receptionist to Andy McInnes who did the final handover, plus all the others without whom I'm sure all this would not have been possible.
It's been a pleasure doing business with you. Five stars from me *****"
G.R – Coalville
"Service was done to usual high standard, also contacted by mobile phone for information, staff courteous and helpful."
R.M - Binley
"As always, excellent service!"
R.S - Surrey
"Clear yet quick service with everything explained and the coffee"
D.S - Bedworth
"Handled by one person. Handled in good time when I was ignored for 2 hours at another dealer"
A.L - Coventry
"Great Job. My thanks to Andy Battisson for his help and friendliness."
P.S - Warwick
"An excellent dealership which I have used for 30 years. The level of service is always outstanding."
N.S - Coventry
"Everything. Very co-operative reception. Excellent service from service department. Attention to detail. It really is a pleasure to deal with TMS Coventry, having purchased 3 cars from them and had six years of total satisfaction."
G.S - Rugby
"I was delighted with how efficiently and politely I was dealt with, Suki Kandola could not do enough for us. A huge thankyou."
B.D - Coventry
"Very friendly knowledgable staff. Nothing too much trouble."
P.O - Rugby
"I've paid for 3 years servicing when bought the car and they collected and returned my car as arranged. I didn't need to do anything except hand over the keys!"
N.A - Coventry
"An excellent dealership which I have used for 30 years. The level of service is always outstanding."
N.S - Coventry
"The service and how everything was explained was particularly good. I felt I could ask questions without feeling silly."
T.W - Ullesthorpe
"An excellent dealership which I have used for 30 years. The level of service is always outstanding."
N.S - Coventry
"Good communications, helpfull staff, offering addtional information than needed."
S.G - Stratford Upon Avon
"Excellent compliance and readiness to help."
M.K - Coventry
"Firstly many thanks for all your efforts in making the purchase of my Volvo
S40 so smooth. It was a pleasure to deal with someone who takes a great deal of pride in customer satisfaction, a credit and testament to TMS Volvo Coventry. I am employed and hold a senior position within a very large private organisation, I will definitely be recommending TMS to those who may be looking to change their vehicle (Well Done !!)."
M.B - Bicester
"My car's service was carried out to a very high standard and within one day with no inconvenience to myself. My car was returned to me looking immaculate and felt really nice to drive."
D.K - Melton Mowbray
"I dropped off my car at 8.30am and I asked for the service to be completed as soon as possible as I had traveled 50 miles from home. TMS Coventry telephoned to let me know that the service had been completed by 12.20pm. I was very pleased with this."
S.B - Leighton Buzzard
"Being Technologically interested and having a very good understanding of vehicles I made further enquiries of the Service Manager regarding the work done to my car and was treated with patience and understanding. In addition he answered my questions accurately, taking time to verify the facts and to accurately and articulately relay them to me."
P.N - Daventry
"Very friendly staff who would go out of their way to help."
D.L - Coventry
"Far too often we are quick to complain but
slow to say thank you. I would like to say thank you and recognise your
excellent service and assistance you gave my wife yesterday. The speed,
service and care you gave was extremely well received and very much
appreciated."
I.B - Market Harborough
"Service receptionist at TMS Volvo
Coventry- Suki. Polite, professional, helpful. Pick up and drop off
drivers, smart, polite and helpful."
T.C - Leamington Spa
"Very professional polite,very friendly, in
my opinion the best service I have ever recieved in a long time, There
should be more dealers like that, do the job right the first time every
time. Well done TMS at Coventry and many thanks."
J.R - Staffordshire
"The customer service given, the loan car
for the day and the actual work done on my car was all to a high standard.
Would recommend TMS very highly to others."
J.C - Warwick
"Kept well informed about the progress.
Staff were friendly when they picked the car up and dropped it
off."
S.S - Coventry
"Thank you for your help in identifying the
parts that I require for my V40. It is always a pleasure to purchase from
your department as I have always found you all offer excellent customer
service."
B.L - Oxfordshire
"The Service Manager was very helpful,
arranging at very short notice for my car to be collected from me at
Solihull to the Coventry dealership for Servicing and returned. All
docuementation associated with the Service had been completed. The Service
was completed on the date agreed. My contact was only by phone but the
persons with whom I dealt were friendly and polite. All gave the impression
I was important to them as a customer."
P.V - Solihull
"Whole experience very good, excellent
customer service, very friendly and approachable. Will definitely
recommend."
D.G - Stourbridge
"I was given Brilliant service by a well
run friendly family business"
C.D - Daventry
"Alan, Just wanted to add my thanks for all
your efforts and assistance with the purchase of the C30 this week. Your
kindness and professionalism has dispelled any myth about car salesmen
being so awful!"
S.B - Leamington Spa
"Extremely helpful staff. The salesman
provided 2 different models to test drive without prior notice and provided
constructive comments on the differences which helped with our decision
process"
S.F - Rugby
"We were very impressed by the service we
received from all your staff on the day. Andy McInnes was more than helpful
and made us feel very welcome. He gave us a good run down on the systems
within the car (which these days seem to demand a degree in computer
science, but worth it all the same!). The bouquet of flowers was especially
appreciated by my wife and they are still adorning our lounge. A very
generous thought. We are delighted with the car which was presented to us
in excellent condition and I'm sure we'll both enjoy driving it
enormously."
M.H - York
"Friendly, efficient dealership.Organised
home pick up for service, car returned with all details of checks and full
valet done. Excellent. Have had previous car with this dealership and have
always had excellent service."
C.W - Northamptonshire
"Familiar faces of sales and service staff
is particularly good."
F.T. - Lutterworth
"Suki was lovely and gave a fantastic
welcome!"
A.S - Derbyshire
"Very friendly service and more than happy
to explain everything!"
R.S - Derbyshire
"Courtesy and friendliness of staff and
knowledge of my requirements expertise, a 100% good experience. I will
always continue with TMS Coventry"
P.J - Warwickshire
"The pleasentness and helpfulness of the
staff."
R.S - Bedworth
"Thanks very much Alan for all your help
and advice on sorting me a great deal, and a fantastic spec Volvo C30. I
just can't stop smiling!"
S & J.C - Coalville
"Ian, my salesman, wasn't trying to force
me into buying a car. The fact he didn't ram every sales speech down my
neck and actually let me decide myself and buy was refreshing."
S.H - Coventry
"Very happy with the attention shown by
staff, telephone manner and vehicle collection personnel."
G.K - Coventry
"Thank you for the lovely flowers, from now
on you'll be known as my "Mr Wonderful". It's been years since Chris bought
me flowers like that - he's got a lot to live up to!! We appreciate all the
hard work and effort you've gone to on our behalf and we've got a lovely
car so thank you for all your help and you've made Chris a happy man!!
"
S & C.P - Bedworth
"Just to send you many thanks for helping
me get this car. It's everything I ever wanted and more."
G.R - Banbury
"I would like to thank you for all your
time and assistance when I bought my C30 from you. You made the whole
process so simple and enjoyable. Both myself and my husband will almost
definitely return to yourselves in the future and I love my car too! Thanks
again."
M.R - Sutton Coldfield
"Good, quick, friendly service"
S.W - Coventry
"Efficient dealership with excellent staff.
Mark Collinson was empathetic to our needs and ensured a smooth part
exchange and sale."
A.D - Northampton
"Customer Service and honesty of staff I
requested a change of Cambelt not realising it had been done the previous
year. This could have been done and I would have been none the wiser but
the staff honestly informed me it didn't need doing"
M.A - Stourbridge
"Prompt, polite and helpful staff; courtesy
car provided (new and of a good standard) - although one of the same type
as I was having serviced would have been even better. Work was completed on
time and to a high standard and my car was cleaned and valeted to a good
standard."
M.M - Coventry
"To Auntie Chris, Thank you so much for the
Birthday pressie lol"
A.C & B.A - Coventry
"Pick up from home, estimated delivery
return, call with option to get wipers replaced, full valet - Very
important. Always pleasant and courteous."
H.R - Warwick
"Work was done quickly , in the agreed
timescale and to a high standard."
J.G - Coventry
"Everything very efficient."
I.H - Leicester
"To Christine and Staff, I would like to
thank you all for being so patient and understanding over the last few
months, much appreciated."
J.L - Rugby
"They attended to our specific needs with
diligence and courtesy."
J.S - Leamington Spa
"It was welcoming, friendly and
informative, giving the details that I needed. The car was ready earlier
than expected - by a couple of weeks."
R.J - Coventry
"Faultless service from collection to
return."
J.C - Coventry
"Friendly accommodating service from staff.
Kept fully informed."
S.L - Cornwall
"Everything. Perfect service."
J.C - Coventry
"Very friendly service provided. People are
friendly and helpful in the dealer store. Many options have been well
explained and offered."
F.Z - Coventry
"To Tom and Staff, Thank you for looking
after us and helping us to understand our V70 Sat Nav etc. Best
Wishes."
J & R. P - Wellesbourne
"Hi Christine, Picked up the car yesterday,
everything went super smooth! Delighted with the car. Please pass on our
thanks to Trevor. We would just like to thank you again personally for your
service, it really has been second to none.
We will be sure to pass on nothing but positive feedback about your
company. Again many thanks."
S.G - Glasgow
"Very friendly service provided. People are
friendly and helpful in the dealer store. Many options have been well
explained and offered."
F.Z - Coventry
"The personal help and advice I was given
through out the whole buying process, the explanation of each step, through
options models etc. I had been taking my prev Volvo V40 to TMS for 10
years, and as usual, was treated like an old family friend, no big faceless
set up here, just good personal service. thanks"
S.C - Coalville
"Thank you for a great 1st visit to TMS
Coventry - Very impressed"
L.T - Kenilworth
"everything was good."
G.D - Rugby
"very professional, not rushed with the
impression that custom valued. fully explained purchase process and gave
clear instruction on the vehicle controls."
C.M - Hinckley
"The service I received from all involved
was fantastic as always."
V.P - Coventry
"Excellent Service. Always greeted by name.
Courtesy car. Job finished on time. Car beautifully clean when picked
up."
G.S - Coventry
"The valet was very good and they made an
effort to tidy all of our belongings into a card board box. This was better
than I have had before with other dealers"
N.B - Derbyshire
"Dear Iain, We wish to thank you for making
buying a car such an enjoyable experience. Your customer care towards us
was wonderful, even down to delivering the car to us. Kindest
regards."
M.B - Worcestershire
"Mark Collinson in Sales; Easy going
relationship, no pressure. Good information and technical expertise. Handy
location"
M.H - Rugby
"The personal service of the sales person.
He keep me fully informed during the whole ordering and delivery
process."
J.S - Reading
"Friendly and approachable service, not
tooo "pushy car sales men""
J.R - Rugby
"the help with my little girl and
transferring things from one car to another, the ease of booking an appt,
the text to remind me the day before, knowing that the team won't try to do
unnecessary work."
C.B - Rugby
"Although my car is getting on a bit I was
still treated like a new customer. The car was left gleaming inside and
out. I felt safe driving my car as it had been looked after and kept up to
date. They also spotted a very slight mark on the drivers door, which my
partner later confessed to have done by letting his bicycle drop on to it.
I shall be taking it in to ask for a quote to get it back up to scratch,
pardon the pun. My partner bought a Merc, he now wishes he'd got a Volvo
with heated seats and no road tax."
W.F - Bedworth
"Service with a smile."
D.S - Bedworth
"ALL THE STAFF ARE GREAT"
V.G - Nuneaton
"Suki in the service department is always
extremely professional and helpful with very good interpersonal
skills"
S.S - Rugby
"The re-assuring and informative details of
the purchasing process explained to me by the sales representative Iain
Hamilton. Also the preparation of all the documents which were ready for
the time I collected the car along with patient way Iain Hamilton explained
all the conten"
H.D - East Sussex
"Very helpful seeing someone I had met on
many other occasions at the same dealership"
R.J - Coventry
"Efficient, courteous, friendly staff; MOT
testing is again done in-house; the cleanest,best presented customer
toilets I have found anywhere."
L.R - Solihull
"Excellent communication and feedback from
the salesman. The salesman kept me up to date all the way through and
answered all my questions"
S.M - Aberdeen
"Christine was very helpful and explained
everything very clearly. Also, the car was ready for me on the due
date."
S.M - Coventry
"The friendly and approachable manner - we
have bought 2 vehicles through this dealership (both through Lee) despite
it being 100 miles from home."
G.R - Cheshire
"Lee Asplin was excellent. Always available
to answer any questions, no hard sell, professional, and a pleasure to deal
with"
C.B - Rugby
"Dealership offered a very good price,
answered all of my questions and the car turned up quicker than
anticipated."
N.B - Havant
"That the car was delivered to my door.
When I was buying the car everything was explained clearly. There was no
'hard sell'"
J.C - Cheshire
"First class service from Iain Hamilton
(salesman) from start to finish"
C.L - Glasgow
"A long association with previous owners.
Probably best dealership in Midlands."
N.S - Coventry
"Friendly staff, happy to discuss all of
the options and facilitate special requirements and requests that I
had."
P.M - Coventry
"Treated as a valued customer in every
respect. Family with me were also treated very well and were involved in
all aspects of the purchase. TMS staff very good in their customer
knowledge and understanding of my individual requirements."
A.S - Lutterworth
"Andy McInnes, my sales consultant, was
very helpful in guiding me through the choices of a new car. The collection
of the car, in particular operating the new controls was made easy by his
tutorial and help."
D.D - Bedworth
"Dear Mr Len Hallows, Thank you for your
letter and we were very pleased with the first class service we received
from your staff and a big thank you to your sales lady Christine Lole who
was very helpful with the car and are very pleased with it."
D.M - Daventry
"All staff very helpful and informative
Both Iain Hamilton when I placed my order and Tom Hallows when I arrived to
collect my car, were extremely helpful."
A.J - Essex
"Excellent communication regarding the
purchase. Relaxed, friendly and helpful throughout."
R.T - Preston
"A long association with previous owners.
Probably best dealership in Midlands."
N.S - Coventry
"Dealership offered a very good price,
answered all of my questions and the car turned up quicker than
anticipated."
N.B - Havant
First class service from Iain Hamilton
(salesman) from start to finish."
C.L - Glasgow
"Service Reception very helpful, excellent.
Car picked up as stated, and all work carried out as requested. Even down
to replacing the number plate screws."
A.E - Warwick
"I thought the service on my car was
outstanding, any problems with my car were sorted out on the day and the
car was returned to me in an immaculate condition."
D.K - Melton Mowbray
"The best service I have ever experienced
from a dealership, thank you."
J.L - Coalville
"Impressed on our 1st visit, still
impressed on our 2nd visit."
G.E - Rugby
"Excellent customer service and advice from
pick up to return of vehicle. The staff are always courteous, helpful and a
credit to TMS. I have always had my car serviced by yourselves and I am
always recognised and treated as a valued customer when I visit your
premises."
J.R - Coventry
"Excellent after sales service from TMS.
Most garages I have used in the past are only interested when selling you a
car. TMS give the full service, which was why I bought from you."
A.L - Warwick
"Excellent service as usual, staff seem to
go the extra mile for customers. For example, I broke down and I could not
arrange to borrow a car, so I was given a lift home by a member of staff.
Many thanks."
J.C - Warwick
"Excellent service! Much better than my
local Mercedes dealer."
M.G - Birmingham
"Excellent, as usual!"
G.F - Coventry
"Very efficient, friendly and courteous
service."
W.J - Atherstone
"Having dealt with Volvo over many years,
it gives me pleasure to say that staff in all areas have been excellent -
sales, servicing and courtesy."
J.K - Coventry
"Suki always makes it a pleasure to deal
with TMS."
A.W - Rugby
"Superb service as always. I telephoned
midday on Monday with a problem with my car. It was collected within 2
hours. I was then telephoned later with details of the work and the car was
delivered back to me on Tuesday afternoon."
V.J - Coventry
"Richard Ingram - A pleasure to deal with
as always. Great service."
P.M - Long Clawson
"Ian, my salesman, wasn't trying to force
me into buying a car. The fact he didn't ram every sales speech down my
neck and actually let me decide myself and buy was refreshing."
S.H - Coventry
"Very happy with the attention shown by
staff, telephone manner and vehicle collection personnel."
G.K - Coventry
"Thank you for the lovely flowers, from now
on you'll be known as my "Mr Wonderful". It's been years since Chris bought
me flowers like that - he's got a lot to live up to!! We appreciate all the
hard work and effort you've gone to on our behalf and we've got a lovely
car so thank you for all your help and you've made Chris a happy man!!
"
S & C.P - Bedworth
"Just to send you many thanks for helping
me get this car. It's everything I ever wanted and more."
G.R - Banbury
"I would like to thank you for all your
time and assistance when I bought my C30 from you. You made the whole
process so simple and enjoyable. Both myself and my husband will almost
definitely return to yourselves in the future and I love my car too! Thanks
again."
M.R - Sutton Coldfield
"Good, quick, friendly service"
S.W - Coventry
"Efficient dealership with excellent staff.
Mark Collinson was empathetic to our needs and ensured a smooth part
exchange and sale."
A.D - Northampton
"Customer Service and honesty of staff I
requested a change of Cambelt not realising it had been done the previous
year. This could have been done and I would have been none the wiser but
the staff honestly informed me it didn't need doing"
M.A - Stourbridge
"Prompt, polite and helpful staff; courtesy
car provided (new and of a good standard) - although one of the same type
as I was having serviced would have been even better. Work was completed on
time and to a high standard and my car was cleaned and valeted to a good
standard."
M.M - Coventry
"To Auntie Chris, Thank you so much for the
Birthday pressie lol"
A.C & B.A - Coventry
"Pick up from home, estimated delivery
return, call with option to get wipers replaced, full valet - Very
important. Always pleasant and courteous."
H.R - Warwick
"Work was done quickly , in the agreed
timescale and to a high standard."
J.G - Coventry
"Everything very efficient."
I.H - Leicester
"To Christine and Staff, I would like to
thank you all for being so patient and understanding over the last few
months, much appreciated."
J.L - Rugby
"They attended to our specific needs with
diligence and courtesy."
J.S - Leamington Spa
"It was welcoming, friendly and
informative, giving the details that I needed. The car was ready earlier
than expected - by a couple of weeks."
R.J - Coventry
"Faultless service from collection to
return."
J.C - Coventry
"Friendly accommodating service from staff.
Kept fully informed."
S.L - Cornwall
"Everything. Perfect service."
J.C - Coventry
"Very friendly service provided. People are
friendly and helpful in the dealer store. Many options have been well
explained and offered."
F.Z - Coventry
"To Tom and Staff, Thank you for looking
after us and helping us to understand our V70 Sat Nav etc. Best
Wishes."
J & R. P - Wellesbourne
"Hi Christine, Picked up the car yesterday,
everything went super smooth! Delighted with the car. Please pass on our
thanks to Trevor. We would just like to thank you again personally for your
service, it really has been second to none.
We will be sure to pass on nothing but positive feedback about your
company. Again many thanks."
S.G - Glasgow
"Very friendly service provided. People are
friendly and helpful in the dealer store. Many options have been well
explained and offered."
F.Z - Coventry
"The personal help and advice I was given
through out the whole buying process, the explanation of each step, through
options models etc. I had been taking my prev Volvo V40 to TMS for 10
years, and as usual, was treated like an old family friend, no big faceless
set up here, just good personal service. thanks"
S.C - Coalville
"Thank you for a great 1st visit to TMS
Coventry - Very impressed"
L.T - Kenilworth
"everything was good."
G.D - Rugby
"very professional, not rushed with the
impression that custom valued. fully explained purchase process and gave
clear instruction on the vehicle controls."
C.M - Hinckley
"The service I received from all involved
was fantastic as always."
V.P - Coventry
"Excellent Service. Always greeted by name.
Courtesy car. Job finished on time. Car beautifully clean when picked
up."
G.S - Coventry
"The valet was very good and they made an
effort to tidy all of our belongings into a card board box. This was better
than I have had before with other dealers"
N.B - Derbyshire
"Dear Iain, We wish to thank you for making
buying a car such an enjoyable experience. Your customer care towards us
was wonderful, even down to delivering the car to us. Kindest
regards."
M.B - Worcestershire
"Mark Collinson in Sales; Easy going
relationship, no pressure. Good information and technical expertise. Handy
location"
M.H - Rugby
"The personal service of the sales person.
He keep me fully informed during the whole ordering and delivery
process."
J.S - Reading
"Friendly and approachable service, not
tooo "pushy car sales men""
J.R - Rugby
"the help with my little girl and
transferring things from one car to another, the ease of booking an appt,
the text to remind me the day before, knowing that the team won't try to do
unnecessary work."
C.B - Rugby
"Although my car is getting on a bit I was
still treated like a new customer. The car was left gleaming inside and
out. I felt safe driving my car as it had been looked after and kept up to
date. They also spotted a very slight mark on the drivers door, which my
partner later confessed to have done by letting his bicycle drop on to it.
I shall be taking it in to ask for a quote to get it back up to scratch,
pardon the pun. My partner bought a Merc, he now wishes he'd got a Volvo
with heated seats and no road tax."
W.F - Bedworth
"Service with a smile."
D.S - Bedworth
"ALL THE STAFF ARE GREAT"
V.G - Nuneaton
"Suki in the service department is always
extremely professional and helpful with very good interpersonal
skills"
S.S - Rugby
"The re-assuring and informative details of
the purchasing process explained to me by the sales representative Iain
Hamilton. Also the preparation of all the documents which were ready for
the time I collected the car along with patient way Iain Hamilton explained
all the conten"
H.D - East Sussex
"Very helpful seeing someone I had met on
many other occasions at the same dealership"
R.J - Coventry
"Efficient, courteous, friendly staff; MOT
testing is again done in-house; the cleanest,best presented customer
toilets I have found anywhere."
L.R - Solihull
"Excellent communication and feedback from
the salesman. The salesman kept me up to date all the way through and
answered all my questions"
S.M - Aberdeen
"Christine was very helpful and explained
everything very clearly. Also, the car was ready for me on the due
date."
S.M - Coventry
"The friendly and approachable manner - we
have bought 2 vehicles through this dealership (both through Lee) despite
it being 100 miles from home."
G.R - Cheshire
"Lee Asplin was excellent. Always available
to answer any questions, no hard sell, professional, and a pleasure to deal
with"
C.B - Rugby
"Dealership offered a very good price,
answered all of my questions and the car turned up quicker than
anticipated."
N.B - Havant
"That the car was delivered to my door.
When I was buying the car everything was explained clearly. There was no
'hard sell'"
J.C - Cheshire
"First class service from Iain Hamilton
(salesman) from start to finish"
C.L - Glasgow
"A long association with previous owners.
Probably best dealership in Midlands."
N.S - Coventry
"Friendly staff, happy to discuss all of
the options and facilitate special requirements and requests that I
had."
P.M - Coventry
"Treated as a valued customer in every
respect. Family with me were also treated very well and were involved in
all aspects of the purchase. TMS staff very good in their customer
knowledge and understanding of my individual requirements."
A.S - Lutterworth
"Andy McInnes, my sales consultant, was
very helpful in guiding me through the choices of a new car. The collection
of the car, in particular operating the new controls was made easy by his
tutorial and help."
D.D - Bedworth
"Dear Mr Len Hallows, Thank you for your
letter and we were very pleased with the first class service we received
from your staff and a big thank you to your sales lady Christine Lole who
was very helpful with the car and are very pleased with it."
D.M - Daventry
"All staff very helpful and informative
Both Iain Hamilton when I placed my order and Tom Hallows when I arrived to
collect my car, were extremely helpful."
A.J - Essex
"Excellent communication regarding the
purchase. Relaxed, friendly and helpful throughout."
R.T - Preston
"A long association with previous owners.
Probably best dealership in Midlands."
N.S - Coventry
"Dealership offered a very good price,
answered all of my questions and the car turned up quicker than
anticipated."
N.B - Havant
First class service from Iain Hamilton
(salesman) from start to finish."
C.L - Glasgow
"Service Reception very helpful, excellent.
Car picked up as stated, and all work carried out as requested. Even down
to replacing the number plate screws."
A.E - Warwick
"I thought the service on my car was
outstanding, any problems with my car were sorted out on the day and the
car was returned to me in an immaculate condition."
D.K - Melton Mowbray
"The best service I have ever experienced
from a dealership, thank you."
J.L - Coalville
"Impressed on our 1st visit, still
impressed on our 2nd visit."
G.E - Rugby
"Excellent customer service and advice from
pick up to return of vehicle. The staff are always courteous, helpful and a
credit to TMS. I have always had my car serviced by yourselves and I am
always recognised and treated as a valued customer when I visit your
premises."
J.R - Coventry
"Excellent after sales service from TMS.
Most garages I have used in the past are only interested when selling you a
car. TMS give the full service, which was why I bought from you."
A.L - Warwick
"Excellent service as usual, staff seem to
go the extra mile for customers. For example, I broke down and I could not
arrange to borrow a car, so I was given a lift home by a member of staff.
Many thanks."
J.C - Warwick
"Excellent service! Much better than my
local Mercedes dealer."
M.G - Birmingham
"Excellent, as usual!"
G.F - Coventry
"Very efficient, friendly and courteous
service."
W.J - Atherstone
"Having dealt with Volvo over many years,
it gives me pleasure to say that staff in all areas have been excellent -
sales, servicing and courtesy."
J.K - Coventry
"Suki always makes it a pleasure to deal
with TMS."
A.W - Rugby
"Superb service as always. I telephoned
midday on Monday with a problem with my car. It was collected within 2
hours. I was then telephoned later with details of the work and the car was
delivered back to me on Tuesday afternoon."
V.J - Coventry
"Richard Ingram - A pleasure to deal with
as always. Great service."
P.M - Long Clawson