Testimonials
Here at TMS we realise that our customers are as special as the Volvo cars they purchase. Not everyone appreciates true quality. Not everyone is careful enough to consider all the real virtues of a car before they buy. For the people who choose Volvo, our total aim in life is to continue to justify that decision by providing the finest support services that we and the whole Volvo organisation can devise.
Please see some comments from our customers below.
"Thanks very much Alan for all your help and advice on sorting me a great deal, and a fantastic spec Volvo C30. I just can't stop smiling!"
S & J.C - Coalville
"Ian, my salesman, wasn't trying to force me into buying a car. The fact he didn't ram every sales speech down my neck and actually let me decide myself and buy was refreshing."
S.H - Coventry
"Very happy with the attention shown by staff, telephone manner and vehicle collection personnel."
G.K - Coventry
"Thank you for the lovely flowers, from now on you'll be known as my "Mr Wonderful". It's been years since Chris bought me flowers like that - he's got a lot to live up to!! We appreciate all the hard work and effort you've gone to on our behalf and we've got a lovely car so thank you for all your help and you've made Chris a happy man!! "
S & C.P - Bedworth
"Just to send you many thanks for helping me get this car. It's everything I ever wanted and more."
G.R - Banbury
"I would like to thank you for all your time and assistance when I bought my C30 from you. You made the whole process so simple and enjoyable. Both myself and my husband will almost definitely return to yourselves in the future and I love my car too! Thanks again."
M.R - Sutton Coldfield
"Good, quick, friendly service"
S.W - Coventry
"Efficient dealership with excellent staff. Mark Collinson was empathetic to our needs and ensured a smooth part exchange and sale."
A.D - Northampton
"Customer Service and honesty of staff I requested a change of Cambelt not realising it had been done the previous year. This could have been done and I would have been none the wiser but the staff honestly informed me it didn't need doing"
M.A - Stourbridge
"Prompt, polite and helpful staff; courtesy car provided (new and of a good standard) - although one of the same type as I was having serviced would have been even better. Work was completed on time and to a high standard and my car was cleaned and valeted to a good standard."
M.M - Coventry
"To Auntie Chris, Thank you so much for the Birthday pressie lol"
A,C+B.A - Coventry
"Pick up from home, estimated delivery return, call with option to get wipers replaced, full valet - Very important. Always pleasant and courteous."
H.R - Warwick
"Work was done quickly , in the agreed timescale and to a high standard."
J.G - Coventry
"Everything very efficient."
I.H - Leicester
"To Christine and Staff, I would like to thank you all for being so patient and understanding over the last few months, much appreciated."
J.L - Rugby
"They attended to our specific needs with diligence and courtesy."
J.S - Leamington Spa
"It was welcoming, friendly and informative, giving the details that I needed. The car was ready earlier than expected - by a couple of weeks."
R.J - Coventry
"Faultless service from collection to return."
J.C - Coventry
"Friendly accommodating service from staff. Kept fully informed."
S.L - Cornwall
"Everything. Perfect service."
J.C - Coventry
"Very friendly service provided. People are friendly and helpful in the dealer store. Many options have been well explained and offered."
F.Z - Coventry
"To Tom and Staff, Thank you for looking after us and helping us to understand our V70 Sat Nav etc. Best Wishes."
J & R. P - Wellesbourne
"Hi Christine, Picked up the car yesterday, everything went super smooth! Delighted with the car. Please pass on our thanks to Trevor.
We would just like to thank you again personally for your service, it really has been second to none.
We will be sure to pass on nothing but positive feedback about your company. Again many thanks."
S.G - Glasgow
"Very friendly service provided. People are friendly and helpful in the dealer store. Many options have been well explained and offered."
F.Z - Coventry
"The personal help and advice I was given through out the whole buying process, the explanation of each step, through options models etc. I had been taking my prev Volvo V40 to TMS for 10 years, and as usual, was treated like an old family friend, no big faceless set up here, just good personal service. thanks"
S.C - Coalville
"Thank you for a great 1st visit to TMS Coventry - Very impressed"
L.T - Kenilworth
"everything was good."
G.D - Rugby
"very professional, not rushed with the impression that custom valued. fully explained purchase process and gave clear instruction on the vehicle controls."
C.M - Hinckley
"The service I received from all involved was fantastic as always."
V.P - Coventry
"Excellent Service. Always greeted by name. Courtesy car. Job finished on time. Car beautifully clean when picked up."
G.S - Coventry
"The valet was very good and they made an effort to tidy all of our belongings into a card board box. This was better than I have had before with other dealers"
N.B - Derbyshire
"Dear Iain, We wish to thank you for making buying a car such an enjoyable experience. Your customer care towards us was wonderful, even down to delivering the car to us. Kindest regards."
M.B - Worcestershire
"Mark Collinson in Sales; Easy going relationship, no pressure. Good information and technical expertise. Handy location"
M.H - Rugby
"The personal service of the sales person. He keep me fully informed during the whole ordering and delivery process."
J.S - Reading
"Friendly and approachable service, not tooo "pushy car sales men""
J.R - Rugby
"the help with my little girl and transferring things from one car to another, the ease of booking an appt, the text to remind me the day before, knowing that the team won't try to do unnecessary work."
C.B - Rugby
"Although my car is getting on a bit I was still treated like a new customer. The car was left gleaming inside and out. I felt safe driving my car as it had been looked after and kept up to date. They also spotted a very slight mark on the drivers door, which my partner later confessed to have done by letting his bicycle drop on to it. I shall be taking it in to ask for a quote to get it back up to scratch, pardon the pun. My partner bought a Merc, he now wishes he'd got a Volvo with heated seats and no road tax."
W.F - Bedworth
"Service with a smile."
D.S - Bedworth
"ALL THE STAFF ARE GREAT"
V.G - Nuneaton
"Suki in the service department is always extremely professional and helpful with very good interpersonal skills"
S.S - Rugby
"The re-assuring and informative details of the purchasing process explained to me by the sales representative Iain Hamilton. Also the preparation of all the documents which were ready for the time I collected the car along with patient way Iain Hamilton explained all the conten"
H.D - East Sussex
"Very helpful seeing someone I had met on many other occasions at the same dealership"
R.J - Coventry
"Efficient, courteous, friendly staff; MOT testing is again done in-house; the cleanest,best presented customer toilets I have found anywhere."
L.R - Solihull
"Excellent communication and feedback from the salesman. The salesman kept me up to date all the way through and answered all my questions"
S.M - Aberdeen
"Christine was very helpful and explained everything very clearly. Also, the car was ready for me on the due date."
S.M - Coventry
"The friendly and approachable manner - we have bought 2 vehicles through this dealership (both through Lee) despite it being 100 miles from home."
G.R - Cheshire
"Lee Asplin was excellent. Always available to answer any questions, no hard sell, professional, and a pleasure to deal with"
C.B - Rugby
"Dealership offered a very good price, answered all of my questions and the car turned up quicker than anticipated."
N.B - Havant
"That the car was delivered to my door. When I was buying the car everything was explained clearly. There was no 'hard sell'"
J.C - Cheshire
"First class service from Iain Hamilton (salesman) from start to finish"
C.L - Glasgow
"A long association with previous owners. Probably best dealership in Midlands."
N.S - Coventry
"Friendly staff, happy to discuss all of the options and facilitate special requirements and requests that I had."
P.M - Coventry
"Treated as a valued customer in every respect. Family with me were also treated very well and were involved in all aspects of the purchase. TMS staff very good in their customer knowledge and understanding of my individual requirements."
A.S - Lutterworth
"Andy McInnes, my sales consultant, was very helpful in guiding me through the choices of a new car. The collection of the car, in particular operating the new controls was made easy by his tutorial and help."
D.D - Bedworth
"Dear Mr Len Hallows, Thank you for your letter and we were very pleased with the first class service we received from your staff and a big thank you to your sales lady Christine Lole who was very helpful with the car and are very pleased with it."
D.M - Daventry
"All staff very helpful and informative Both Iain Hamilton when I placed my order and Tom Hallows when I arrived to collect my car, were extremely helpful."
A.J - Essex
"Excellent communication regarding the purchase. Relaxed, friendly and helpful throughout."
R.T - Preston
"A long association with previous owners. Probably best dealership in Midlands."
N.S - Coventry
"Dealership offered a very good price, answered all of my questions and the car turned up quicker than anticipated."
N.B - Havant
First class service from Iain Hamilton (salesman) from start to finish."
C.L - Glasgow
"Service Reception very helpful, excellent. Car picked up as stated, and all work carried out as requested. Even down to replacing the number plate screws."
A.E - Warwick
"I thought the service on my car was outstanding, any problems with my car were sorted out on the day and the car was returned to me in an immaculate condition."
D.K - Melton Mowbray
"The best service I have ever experienced from a dealership, thank you."
J.L - Coalville
"Impressed on our 1st visit, still impressed on our 2nd visit."
G.E - Rugby
"Excellent customer service and advice from pick up to return of vehicle. The staff are always courteous, helpful and a credit to TMS. I have always had my car serviced by yourselves and I am always recognised and treated as a valued customer when I visit your premises."
J.R - Coventry
"Excellent after sales service from TMS. Most garages I have used in the past are only interested when selling you a car. TMS give the full service, which was why I bought from you."
A.L - Warwick
"Excellent service as usual, staff seem to go the extra mile for customers. For example, I broke down and I could not arrange to borrow a car, so I was given a lift home by a member of staff. Many thanks."
J.C - Warwick
"Excellent service! Much better than my local Mercedes dealer."
M.G - Birmingham
"Excellent, as usual!"
G.F - Coventry
"Very efficient, friendly and courteous service."
W.J - Atherstone
"Having dealt with Volvo over many years, it gives me pleasure to say that staff in all areas have been excellent - sales, servicing and courtesy."
J.K - Coventry
"Suki always makes it a pleasure to deal with TMS."
A.W - Rugby
"Superb service as always. I telephoned midday on Monday with a problem with my car. It was collected within 2 hours. I was then telephoned later with details of the work and the car was delivered back to me on Tuesday afternoon."
V.J - Coventry
"Richard Ingram - A pleasure to deal with as always. Great service."
P.M - Long Clawson